311 is a special

telephone number A telephone number is the address of a Telecommunications, telecommunication endpoint, such as a telephone, in a telephone network, such as the public switched telephone network (PSTN). A telephone number typically consists of a Number, sequ ...

supported in many communities in

Canada Canada is a country in North America. Its Provinces and territories of Canada, ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the world's List of coun ...

and the

United States The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic of 50 U.S. state, states and a federal capital district, Washington, D.C. The 48 ...

. The number provides access to non-emergency

municipal A municipality is usually a single administrative division having corporate status and powers of self-government or jurisdiction as granted by national and regional laws to which it is subordinate. The term ''municipality'' may also mean the gov ...

services. The number format follows the

N11 code An N11 code (pronounced ''Enn-one-one'') is a three-digit dialing code used in abbreviated dialing in the North American Numbering Plan (NANP). The mnemonic ''N'' stands for the digits ''2'' through ''9'' and thus the syntax stands for the codes ...

for a group of short, special-purpose local numbers as designated in the

North American Numbering Plan The North American Numbering Plan (NANP) is an integrated telephone numbering plan for twenty-five regions in twenty countries, primarily in North America and the Caribbean. This group is historically known as World Zone 1, World Numbering Zone ...

. The telephone number 3-1-1 creates a central hub for local subscribers to access a variety of city services. It is intended, in part, to divert routine inquiries and non-urgent community concerns from the

9-1-1 911, sometimes written , is an emergency telephone number for Argentina, Canada, the Dominican Republic, Fiji, Jordan, Mexico, Pakistan, Maldives, Palau, Panama, Iraq, the Philippines, Sint Maarten, the United States, and Uruguay, as well as ...

number which is reserved for emergency service. A promotional website for 3-1-1 in

Akron Akron () is a city in Summit County, Ohio, United States, and its county seat. It is the fifth-most populous city in Ohio, with a population of 190,469 at the 2020 census. The Akron metropolitan area, covering Summit and Portage counties, had ...

described the distinction as follows: "Burning building? Call 911. Burning question? Call 311." Many cities also accept comments through online interfaces. An '' Open 311''

application programming interface An application programming interface (API) is a connection between computers or between computer programs. It is a type of software Interface (computing), interface, offering a service to other pieces of software. A document or standard that des ...

is also available for these services.

History

The first use of 3-1-1 for informational services was in

Baltimore Baltimore is the most populous city in the U.S. state of Maryland. With a population of 585,708 at the 2020 census and estimated at 568,271 in 2024, it is the 30th-most populous U.S. city. The Baltimore metropolitan area is the 20th-large ...

Maryland Maryland ( ) is a U.S. state, state in the Mid-Atlantic (United States), Mid-Atlantic region of the United States. It borders the states of Virginia to its south, West Virginia to its west, Pennsylvania to its north, and Delaware to its east ...

, where the service commenced on 2 October 1996. 3-1-1 is intended to connect callers to a

call center A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability th ...

that can be the same as the

call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting. This system is intended to extend the system such that true emergency callers are answered quickly with highest priority. The largest 3-1-1 operation in North America operates in

New York City New York, often called New York City (NYC), is the most populous city in the United States, located at the southern tip of New York State on one of the world's largest natural harbors. The city comprises five boroughs, each coextensive w ...

and was implemented in March 2003. The

Canadian Radio-television and Telecommunications Commission The Canadian Radio-television and Telecommunications Commission (CRTC; ) is a public organization in Canada tasked with the mandate as a regulatory agency tribunal for various electronic communications, covering broadcasting and telecommunic ...

(CRTC) reserved the use of 3-1-1 for non-emergency municipal services throughout

on 5 November 2004. The first Canadian 3-1-1 service opened in

Calgary Calgary () is a major city in the Canadian province of Alberta. As of 2021, the city proper had a population of 1,306,784 and a metropolitan population of 1,481,806 making it the third-largest city and fifth-largest metropolitan area in C ...

, Alberta on 18 May 2005. Historically, the 311 code was used by some telephone companies for testing purposes. In

Alberta Alberta is a Provinces and territories of Canada, province in Canada. It is a part of Western Canada and is one of the three Canadian Prairies, prairie provinces. Alberta is bordered by British Columbia to its west, Saskatchewan to its east, t ...

, 311 was the automatic number announcement circuit (ANAC) until 1 April 2005 when this was changed to 958–6111 to make way for the 3-1-1 service. Since 2020, National 311 Day has been an event held on March 11 (3/11) to spread awareness about 3-1-1 systems.

Operation

3-1-1 service is generally implemented at the local level; in some cities, it is also used for various municipal calls. Examples of calls intended for 3-1-1 include: *abandoned vehicles in roadway *code and housing violations * dead animal removal * debris in roadway *graffiti removal *illegal burning *non-working streetlamps, parking meters, traffic lights *noise complaints *parking law enforcement *parks and recreation concerns *potholes, sinkholes and utility holes in streets *public safety concerns *rat or rodent infestation *reporting stolen vehicles

Open 311

On March 3, 2010, the

Federal Chief Information Officer of the United States The federal Chief Information Officer of the United States, also known as the United States Chief Information Officer, is the administrator of the Office of Electronic Government, or the Office of the Federal CIO (OFCIO), which is part of the O ...

Vivek Kundra Vivek Kundra (born October 9, 1974) is a former United States, American administrator who served as the first chief information officer of the United States from March, 2009 to August, 2011 under President Barack Obama. He is currently the chief o ...

, announced the creation of a uniform ''Open 311''

for these services. In 2009 at TechCrunch 50, CitySourced first launched "Mobile 311" to allow citizens to submit issues directly from a smartphone to their local government. The online 311 service SeeClickFix, which partners with news organizations to promote reported issues, is available across the United States but does not connect to municipalities with their permission or knowledge except in a few select cases. Open 311 is used internationally, for example by

FixMyStreet FixMyStreet is a free and open-source software framework by mySociety which enables anyone to run a website for aggregating and reporting street problems, similar to FixMyStreet.com. The United Kingdom FixMyStreet inspired similar sites in other ...

in the United Kingdom.

Cell-phone access

311 services works with some cellular phone providers, and about one-third of all 311 calls in the USA originate from cell phones rather than landlines, while cell-phone carriers gradually add the service to their networks.

Availability

United States

3-1-1 is available in several major American cities, including: *

Akron, Ohio Akron () is a city in Summit County, Ohio, United States, and its county seat. It is the List of municipalities in Ohio, fifth-most populous city in Ohio, with a population of 190,469 at the 2020 United States census, 2020 census. The Akron metr ...

Albany, Georgia Albany ( ) is a city in the U.S. state of Georgia (U.S. state), Georgia. Located on the Flint River, it is the county seat of Dougherty County, Georgia, Dougherty County, and is the sole incorporated city in that county. Located in Southwest Geo ...

Albuquerque, New Mexico Albuquerque ( ; ), also known as ABQ, Burque, the Duke City, and in the past 'the Q', is the List of municipalities in New Mexico, most populous city in the U.S. state of New Mexico, and the county seat of Bernalillo County, New Mexico, Bernal ...

Anaheim, California Anaheim ( ) is a city in northern Orange County, California, United States, part of the Greater Los Angeles area. As of the 2020 United States census, 2020 census, the city had a population of 346,824, making it the most populous city in Orang ...

Andover, Massachusetts Andover is a town in Essex County, Massachusetts, United States. It was Settler, settled in 1642 and incorporated in 1646."Andover" in ''Encyclopedia Britannica, The New Encyclopædia Britannica''. Chicago: Encyclopædia Britannica Inc., 15th ed. ...

Atlanta, Georgia Atlanta ( ) is the List of capitals in the United States, capital and List of municipalities in Georgia (U.S. state), most populous city in the U.S. state of Georgia (U.S. state), Georgia. It is the county seat, seat of Fulton County, Georg ...

Austin, Texas Austin ( ) is the List of capitals in the United States, capital city of the U.S. state of Texas. It is the county seat and most populous city of Travis County, Texas, Travis County, with portions extending into Hays County, Texas, Hays and W ...

Baltimore, Maryland Baltimore is the List of municipalities in Maryland, most populous city in the U.S. state of Maryland. With a population of 585,708 at the 2020 United States census, 2020 census and estimated at 568,271 in 2024, it is the List of United States ...

Baton Rouge, Louisiana Baton Rouge ( ; , ) is the List of capitals in the United States, capital city of the U.S. state of Louisiana. It had a population of 227,470 at the 2020 United States census, making it List of municipalities in Louisiana, Louisiana's second-m ...

Beaumont, Texas Beaumont is a city in the U.S. state of Texas. It is the county seat of Jefferson County, Texas, Jefferson County, within the Beaumont–Port Arthur metropolitan area, located in Southeast Texas on the Neches River about east of Houston (city ...

Berkeley, California Berkeley ( ) is a city on the eastern shore of San Francisco Bay in northern Alameda County, California, United States. It is named after the 18th-century Anglo-Irish bishop and philosopher George Berkeley. It borders the cities of Oakland, Cali ...

Birmingham, Alabama Birmingham ( ) is a city in the north central region of Alabama, United States. It is the county seat of Jefferson County, Alabama, Jefferson County. The population was 200,733 at the 2020 United States census, 2020 census, making it the List ...

Boston, Massachusetts Boston is the capital and most populous city in the Commonwealth (U.S. state), Commonwealth of Massachusetts in the United States. The city serves as the cultural and Financial centre, financial center of New England, a region of the Northeas ...

Buffalo, New York Buffalo is a Administrative divisions of New York (state), city in the U.S. state of New York (state), New York and county seat of Erie County, New York, Erie County. It lies in Western New York at the eastern end of Lake Erie, at the head of ...

Cary, North Carolina Cary is a town in Wake County, North Carolina, Wake, Chatham County, North Carolina, Chatham, and Durham County, North Carolina, Durham counties in the U.S. state of North Carolina and is part of the Raleigh, North Carolina, Raleigh-Cary, NC M ...

Charlotte, North Carolina Charlotte ( ) is the List of municipalities in North Carolina, most populous city in the U.S. state of North Carolina and the county seat of Mecklenburg County, North Carolina, Mecklenburg County. The population was 874,579 at the 2020 United ...

Chattanooga, Tennessee Chattanooga ( ) is a city in Hamilton County, Tennessee, United States, and its county seat. It is located along the Tennessee River and borders Georgia (U.S. state), Georgia to the south. With a population of 181,099 in 2020, it is Tennessee ...

Chicago, Illinois Chicago is the List of municipalities in Illinois, most populous city in the U.S. state of Illinois and in the Midwestern United States. With a population of 2,746,388, as of the 2020 United States census, 2020 census, it is the List of Unite ...

Cincinnati, Ohio Cincinnati ( ; colloquially nicknamed Cincy) is a city in Hamilton County, Ohio, United States, and its county seat. Settled in 1788, the city is located on the northern side of the confluence of the Licking River (Kentucky), Licking and Ohio Ri ...

Cleveland, Ohio Cleveland is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, Ohio, Cuyahoga County. Located along the southern shore of Lake Erie, it is situated across the Canada–United States border, Canada–U.S. maritime border ...

(soft launch, available only in a limited number of departments) *

Columbus, Georgia Columbus is a consolidated city-county located on the west-central border of the U.S. state of Georgia (U.S. state), Georgia. Columbus lies on the Chattahoochee River directly across from Phenix City, Alabama. It is the county seat of Muscogee ...

Columbus, Ohio Columbus (, ) is the List of capitals in the United States, capital and List of cities in Ohio, most populous city of the U.S. state of Ohio. With a 2020 United States census, 2020 census population of 905,748, it is the List of United States ...

Dallas, Texas Dallas () is a city in the U.S. state of Texas and the most populous city in the Dallas–Fort Worth metroplex, the List of Texas metropolitan areas, most populous metropolitan area in Texas and the Metropolitan statistical area, fourth-most ...

Danbury, Connecticut Danbury ( ) is a city in Fairfield County, Connecticut, United States, located approximately northeast of New York City. Danbury's population as of 2020 was 86,518. It is the third-largest city in Western Connecticut, and the seventh-largest ...

Denver, Colorado Denver ( ) is a List of municipalities in Colorado#Consolidated city and county, consolidated city and county, the List of capitals in the United States, capital and List of municipalities in Colorado, most populous city of the U.S. state of ...

Detroit, Michigan Detroit ( , ) is the List of municipalities in Michigan, most populous city in the U.S. state of Michigan. It is situated on the bank of the Detroit River across from Windsor, Ontario. It had a population of 639,111 at the 2020 United State ...

El Paso, Texas El Paso (; ; or ) is a city in and the county seat of El Paso County, Texas, United States. The 2020 United States census, 2020 population of the city from the United States Census Bureau, U.S. Census Bureau was 678,815, making it the List of ...

Elgin, Illinois Elgin ( ) is a city in Cook County, Illinois, Cook and Kane County, Illinois, Kane counties in the U.S. state of Illinois. It is located northwest of Chicago along the Fox River (Illinois River tributary), Fox River. As of the 2020 United Stat ...

Evanston, Illinois Evanston is a city in Cook County, Illinois, United States, situated on the North Shore (Chicago), North Shore along Lake Michigan. A suburb of Chicago, Evanston is north of Chicago Loop, downtown Chicago, bordered by Chicago to the south, Skok ...

Fort Wayne, Indiana Fort Wayne is a city in Allen County, Indiana, United States, and its county seat. Located in northeastern Indiana, the city is west of the Ohio border and south of the Michigan border. The city's population was 263,886 at the 2020 census ...

Fresno, California Fresno (; ) is a city in the San Joaquin Valley of California, United States. It is the county seat of Fresno County, California, Fresno County and the largest city in the greater Central Valley (California), Central Valley region. It covers a ...

Grand Rapids, Michigan Grand Rapids is the largest city and county seat of Kent County, Michigan, United States. With a population of 198,917 at the 2020 United States census, 2020 census and estimated at 200,117 in 2024, Grand Rapids is the List of municipalities ...

Greensboro, North Carolina Greensboro (; ) is a city in Guilford County, North Carolina, United States, and its county seat. At the 2020 United States census, 2020 census, its population was 299,035; it was estimated to be 307,381 in 2024. It is the List of municipalitie ...

Gulfport, Mississippi Gulfport ( ) is a city in Harrison County, Mississippi, United States, and its co-county seat. It had a population of 72,926 at the 2020 United States census, 2020 census, making it the List of municipalities in Mississippi, second-most populous ...

Hampton, Virginia Hampton is an independent city (United States), independent city in the Commonwealth of Virginia in the United States. The population was 137,148 as of the 2020 United States census, 2020 census, making it the List of cities in Virginia, seve ...

Hartford, Connecticut Hartford is the List of capitals in the United States, capital city of the U.S. state of Connecticut. The city, located in Hartford County, Connecticut, Hartford County, had a population of 121,054 as of the 2020 United States census, 2020 ce ...

Haverhill, Massachusetts Haverhill ( ) is a city in Essex County, Massachusetts, United States. Haverhill is located north of Boston on the New Hampshire border and about from the Atlantic Ocean. The population was 67,787 at the 2020 United States census. Located o ...

Houston, Texas Houston ( ) is the List of cities in Texas by population, most populous city in the U.S. state of Texas and in the Southern United States. Located in Southeast Texas near Galveston Bay and the Gulf of Mexico, it is the county seat, seat of ...

Huntington, West Virginia Huntington is a city in Cabell County, West Virginia, Cabell and Wayne County, West Virginia, Wayne counties in the U.S. state of West Virginia. The County seat, seat of Cabell County, the city is located at the confluence of the Ohio River, O ...

Jacksonville, Florida Jacksonville ( ) is the most populous city proper in the U.S. state of Florida, located on the Atlantic coast of North Florida, northeastern Florida. It is the county seat of Duval County, Florida, Duval County, with which the City of Jacksonv ...

Kansas City, Missouri Kansas City, Missouri, abbreviated KC or KCMO, is the largest city in the U.S. state of Missouri by List of cities in Missouri, population and area. The city lies within Jackson County, Missouri, Jackson, Clay County, Missouri, Clay, and Pl ...

Knoxville, Tennessee Knoxville is a city in Knox County, Tennessee, United States, and its county seat. It is located on the Tennessee River and had a population of 190,740 at the 2020 United States census. It is the largest city in the East Tennessee Grand Division ...

La Crosse, Wisconsin La Crosse ( ) is a city in La Crosse County, Wisconsin, United States, and its county seat. Positioned alongside the Mississippi River, La Crosse is the largest city on Wisconsin's western border. La Crosse's population was 52,680 as of the 202 ...

Laredo, Texas Laredo ( ; ) is a city in the U.S. state of Texas and the county seat of Webb County, Texas, Webb County, on the north bank of the Rio Grande in South Texas, across from Nuevo Laredo, Tamaulipas, Mexico. Founded in 1755, Laredo grew from a villag ...

Las Vegas, Nevada Las Vegas, colloquially referred to as Vegas, is the most populous city in the U.S. state of Nevada and the county seat of Clark County. The Las Vegas Valley metropolitan area is the largest within the greater Mojave Desert, and second-l ...

Lexington, Kentucky Lexington is a Consolidated city-county, consolidated city coterminous with and the county seat of Fayette County, Kentucky, United States. As of the 2020 United States census, 2020 census the city's population was 322,570, making it the List of ...

Little Rock, Arkansas Little Rock is the List of capitals in the United States, capital and List of municipalities in Arkansas, most populous city of the U.S. state of Arkansas. The city's population was 202,591 as of the 2020 census. The six-county Central Arkan ...

Los Angeles, California Los Angeles, often referred to by its initials L.A., is the List of municipalities in California, most populous city in the U.S. state of California, and the commercial, Financial District, Los Angeles, financial, and Culture of Los Angeles, ...

Louisville, Kentucky Louisville is the List of cities in Kentucky, most populous city in the Commonwealth of Kentucky, sixth-most populous city in the Southeastern United States, Southeast, and the list of United States cities by population, 27th-most-populous city ...

Memphis, Tennessee Memphis is a city in Shelby County, Tennessee, United States, and its county seat. Situated along the Mississippi River, it had a population of 633,104 at the 2020 United States census, 2020 census, making it the List of municipalities in Tenne ...

Miami, Florida Miami is a East Coast of the United States, coastal city in the U.S. state of Florida and the county seat of Miami-Dade County, Florida, Miami-Dade County in South Florida. It is the core of the Miami metropolitan area, which, with a populat ...

Milwaukee, Wisconsin Milwaukee is the List of cities in Wisconsin, most populous city in the U.S. state of Wisconsin. Located on the western shore of Lake Michigan, it is the List of United States cities by population, 31st-most populous city in the United States ...

Minneapolis, Minnesota Minneapolis is a city in Hennepin County, Minnesota, United States, and its county seat. With a population of 429,954 as of the 2020 United States census, 2020 census, it is the state's List of cities in Minnesota, most populous city. Locat ...

Mobile, Alabama Mobile ( , ) is a city and the county seat of Mobile County, Alabama, United States. The population was 187,041 at the 2020 United States census, 2020 census. After a successful vote to annex areas west of the city limits in July 2023, Mobil ...

Montgomery, Alabama Montgomery is the List of capitals in the United States, capital city of the U.S. state of Alabama. Named for Continental Army major general Richard Montgomery, it stands beside the Alabama River on the Gulf Coastal Plain. The population was 2 ...

Nashville, Tennessee Nashville, often known as Music City, is the capital and List of municipalities in Tennessee, most populous city in the U.S. state of Tennessee. It is the county seat, seat of Davidson County, Tennessee, Davidson County in Middle Tennessee, locat ...

New Orleans, Louisiana New Orleans (commonly known as NOLA or The Big Easy among other nicknames) is a Consolidated city-county, consolidated city-parish located along the Mississippi River in the U.S. state of Louisiana. With a population of 383,997 at the 2020 ...

New York City, New York New York, often called New York City (NYC), is the List of United States cities by population, most populous city in the United States, located at the southern tip of New York State on New York Harbor, one of the world's largest natural harb ...

Newport News, Virginia Newport News () is an Independent city (United States), independent city in southeastern Virginia, United States. At the 2020 United States census, 2020 census, the population was 186,247. Located in the Hampton Roads region, it is the List of c ...

Newton, Massachusetts Newton is a city in Middlesex County, Massachusetts, United States. It is located roughly west of Downtown Boston, and comprises a patchwork of thirteen villages. The city borders Boston to the northeast and southeast (via the neighborhoods of ...

Oakland, California Oakland is a city in the East Bay region of the San Francisco Bay Area in the U.S. state of California. It is the county seat and most populous city in Alameda County, California, Alameda County, with a population of 440,646 in 2020. A major We ...

Orlando, Florida Orlando ( ) is a city in and the county seat of Orange County, Florida, United States. The city proper had a population of 307,573 at the 2020 census, making it the fourth-most populous city in Florida behind Jacksonville, Florida, Jacksonville ...

* Oxford, Alabama *

Pensacola, Florida Pensacola ( ) is a city in the Florida panhandle in the United States. It is the county seat and only incorporated city, city in Escambia County, Florida, Escambia County. The population was 54,312 at the 2020 United States census, 2020 census. ...

Philadelphia, Pennsylvania Philadelphia ( ), colloquially referred to as Philly, is the List of municipalities in Pennsylvania, most populous city in the U.S. state of Pennsylvania and the List of United States cities by population, sixth-most populous city in the Unit ...

Pittsburgh, Pennsylvania Pittsburgh ( ) is a city in Allegheny County, Pennsylvania, United States, and its county seat. It is the List of municipalities in Pennsylvania#Municipalities, second-most populous city in Pennsylvania (after Philadelphia) and the List of Un ...

* Portland,

Oregon Oregon ( , ) is a U.S. state, state in the Pacific Northwest region of the United States. It is a part of the Western U.S., with the Columbia River delineating much of Oregon's northern boundary with Washington (state), Washington, while t ...

Providence, Rhode Island Providence () is the List of capitals in the United States, capital and List of municipalities in Rhode Island, most populous city of the U.S. state of Rhode Island. The county seat of Providence County, Rhode Island, Providence County, it is o ...

Provo, Utah Provo ( ) is a city in and the county seat of Utah County, Utah, United States. It is south of Salt Lake City along the Wasatch Front, and lies between the cities of Orem, Utah, Orem to the north and Springville, Utah, Springville to the south ...

Redmond, Washington Redmond is a city in King County, Washington, United States, located east of Seattle. The population was 73,256 at the 2020 United States census, 2020 census. Redmond is best known as the home of Microsoft and Nintendo of America. The city h ...

Richmond, Virginia Richmond ( ) is the List of capitals in the United States, capital city of the Commonwealth (U.S. state), U.S. commonwealth of Virginia. Incorporated in 1742, Richmond has been an independent city (United States), independent city since 1871. ...

Riverside, California Riverside is a city in and the county seat of Riverside County, California, United States. It is named for its location beside the Santa Ana River. As of the 2020 census, the city has a population of 314,998. It is the most populous city in th ...

Rochester, New York Rochester is a city in and the county seat, seat of government of Monroe County, New York, United States. It is the List of municipalities in New York, fourth-most populous city and 10th most-populated municipality in New York, with a populati ...

Sacramento, California Sacramento ( or ; ; ) is the List of capitals in the United States, capital city of the U.S. state of California and the county seat, seat of Sacramento County, California, Sacramento County. Located at the confluence of the Sacramento Rive ...

San Antonio, Texas San Antonio ( ; Spanish for "Anthony of Padua, Saint Anthony") is a city in the U.S. state of Texas and the most populous city in Greater San Antonio. San Antonio is the List of Texas metropolitan areas, third-largest metropolitan area in Texa ...

San Francisco, California San Francisco, officially the City and County of San Francisco, is a commercial, Financial District, San Francisco, financial, and Culture of San Francisco, cultural center of Northern California. With a population of 827,526 residents as of ...

San Jose, California San Jose, officially the City of San José ( ; ), is a cultural, commercial, and political center within Silicon Valley and the San Francisco Bay Area. With a city population of 997,368 and a metropolitan area population of 1.95 million, it is ...

Santa Monica, California Santa Monica (; Spanish language, Spanish: ''Santa Mónica'') is a city in Los Angeles County, California, Los Angeles County, situated along Santa Monica Bay on California's South Coast (California), South Coast. Santa Monica's 2020 United Sta ...

Somerville, Massachusetts Somerville ( ) is a city located directly to the northwest of Boston, and north of Cambridge, Massachusetts, Cambridge, in Middlesex County, Massachusetts, United States. As of the 2020 United States census, the city had a total population of 81, ...

South Bend, Indiana South Bend is a city in St. Joseph County, Indiana, United States, and its county seat. It lies along the St. Joseph River (Lake Michigan), St. Joseph River near its southernmost bend, from which it derives its name. It is the List of cities in ...

Spokane, Washington Spokane ( ) is the most populous city in eastern Washington and the county seat of Spokane County, Washington, United States. It lies along the Spokane River, adjacent to the Selkirk Mountains, and west of the Rocky Mountain foothills, south o ...

Springfield, Massachusetts Springfield is the most populous city in Hampden County, Massachusetts, United States, and its county seat. Springfield sits on the eastern bank of the Connecticut River near its confluence with three rivers: the western Westfield River, the ea ...

Tampa, Florida Tampa ( ) is a city on the Gulf Coast of the United States, Gulf Coast of the U.S. state of Florida. Tampa's borders include the north shore of Tampa Bay and the east shore of Old Tampa Bay. Tampa is the largest city in the Tampa Bay area and t ...

Tempe, Arizona Tempe ( ; ''Oidbaḍ'' in O'odham language, O'odham) is a city in Maricopa County, Arizona, United States, with the Census Bureau reporting a 2020 population of 180,587. The city is named after the Vale of Tempe in Greece. Tempe is located in t ...

Terre Haute, Indiana Terre Haute ( ) is a city in Vigo County, Indiana, United States, and its county seat. As of the 2020 United States census, 2020 census, the city had a population of 58,389 and Terre Haute metropolitan area, its metropolitan area had a populati ...

Troy, Alabama Troy is a city in and the county seat of Pike County, Alabama, United States. It was formally incorporated on February 4, 1843. Between 1763 and 1783, the area where Troy sits was part of the colony of British West Florida.The Economy of Bri ...

Tulsa, Oklahoma Tulsa ( ) is the List of municipalities in Oklahoma, second-most-populous city in the U.S. state, state of Oklahoma, after Oklahoma City, and the List of United States cities by population, 48th-most-populous city in the United States. The po ...

Tuscaloosa, Alabama Tuscaloosa ( ) is a city in and the county seat of Tuscaloosa County, Alabama, Tuscaloosa County in west-central Alabama, United States, on the Black Warrior River where the Gulf Coastal Plain, Gulf Coastal and Piedmont (United States), Piedm ...

Virginia Beach, Virginia Virginia Beach (colloquially VB) is the most populous city in the U.S. commonwealth of Virginia. The city is located on the Atlantic Ocean at the mouth of the Chesapeake Bay in southeastern Virginia. It is the sixth-most populous city in the ...

Washington, D.C. Washington, D.C., formally the District of Columbia and commonly known as Washington or D.C., is the capital city and federal district of the United States. The city is on the Potomac River, across from Virginia, and shares land borders with ...

Waterbury, Connecticut Waterbury is a city in the U.S. state of Connecticut. Waterbury had a population of 114,403 as of the 2020 United States census, 2020 Census. The city is southwest of Hartford, Connecticut, Hartford and northeast of New York City. Waterbury i ...

Winston-Salem, North Carolina Winston-Salem is a city in Forsyth County, North Carolina, United States, and its county seat. At the 2020 United States census, 2020 census, the population was 249,545, making it the List of municipalities in North Carolina, fifth-most populous ...

Yonkers, New York Yonkers () is the List of municipalities in New York, third-most populous city in the U.S. state of New York (state), New York and the most-populous City (New York), city in Westchester County, New York, Westchester County. A centrally locate ...

3-1-1 is also available in an increasing number of US counties and smaller towns, for example: * Baldwin County, Alabama *

Brookhaven, New York Brookhaven is a large Suburb, suburban town in Suffolk County, New York, Suffolk County, Long Island, New York (state), New York. With a population of 488,497 as of 2022, it is the second most populous town in New York (after Hempstead, New Yo ...

Broward County, Florida Broward County ( ) is a County (United States), county in Florida, United States, located in the Miami metropolitan area. It is Florida's second-most populous county after Miami-Dade County, Florida, Miami-Dade County and the List of the most ...

* Prince Georges County, Maryland *

Columbia County, Georgia Columbia County is a county located in the east central portion of the U.S. state of Georgia. As of the 2020 census, the population was 156,010. The legal county seat is Appling, but the ''de facto'' seat of county government is Evans.

Mecklenburg County, North Carolina Mecklenburg County () is a County (United States), county located in the southwestern region of the U.S. state of North Carolina, in the United States. As of the 2020 United States census, 2020 census, the population was 1,115,482, making it th ...

(via City of Charlotte) *

Montgomery County, Maryland Montgomery County is the most populous County (United States), county in the U.S. state of Maryland. As of the 2020 United States census, the county's population was 1,062,061, increasing by 9.3% from 2010. The county seat is Rockville, Maryland ...

North Hempstead, New York North Hempstead (officially known as the Town of North Hempstead) is one of three towns in Nassau County, on Long Island, in New York, United States. The population was 237,639 at the time of the 2020 census. It is the 7th largest city or town ...

Orange County, California Orange County (officially the County of Orange; often initialized O.C.) is a county (United States), county located in the Los Angeles metropolitan area in Southern California, United States. As of the 2020 United States census, the population ...

Orange County, Florida Orange County is a county located in the central part of the U.S. state of Florida. As of the 2020 United States census, 2020 census, the county had a population of 1,429,908, making it the fifth-most populous county in Florida and the List of ...

Pinal County, Arizona Pinal County is a County (United States), county in the central part of the U.S. state of Arizona. According to the 2020 United States census, 2020 census, the population of the county was 425,264, making it Arizona's List of counties in Arizon ...

Washoe County, Nevada Washoe County () is a county in the U.S. state of Nevada. As of the 2020 census, the population was 486,492, making it Nevada's second-most populous county. Its county seat is Reno. Washoe County is included in the Reno, NV Metropolitan Sta ...

Westchester County, New York Westchester County is a County (United States), county located in the southeastern portion of the U.S. state of New York (state), New York, bordering the Long Island Sound and the Byram River to its east and the Hudson River on its west. The c ...

Canada

The service is available in the following communities (with starting date): * Durham Region, Ontario (1 December 2022) *

Calgary, Alberta Calgary () is a major city in the Provinces and territories of Canada, Canadian province of Alberta. As of 2021, the city proper had a population of 1,306,784 and a Metropolitan area, metropolitan population of 1,481,806 making it the List of ...

(18 May 2005) *

Cranbrook, British Columbia Cranbrook ( ) is a city in southeast British Columbia, Canada, located approximately 10 km southwest of the confluence of the Kootenay River and the St. Mary River (British Columbia), St. Mary's River. It is the largest urban centre in the region ...

(5 July 2017) *

Lethbridge, Alberta Lethbridge ( ) is a city in the province of Alberta, Canada. With a population of 106,550 in the 2023 Alberta municipal censuses, 2023 municipal census, Lethbridge became the fourth Alberta city to surpass 100,000 people. The nearby Canadian ...

(11 March 2019) *

Edmonton, Alberta Edmonton is the capital city of the Provinces and territories of Canada, Canadian province of Alberta. It is situated on the North Saskatchewan River and is the centre of the Edmonton Metropolitan Region, which is surrounded by Central Alberta ...

(16 December 2008) *

Fort St. John, British Columbia Fort St. John is a city located in northeastern British Columbia, Canada. The most populous municipality in the Peace River Regional District, the city encompasses a total area of about with 21,465 residents recorded in the 2021 Census. Located ...

(14 November 2006) *

Gatineau, Quebec Gatineau ( ; ) is a city in southwestern Quebec, Canada. It is located on the northern bank of the Ottawa River, directly across from Ottawa, Ontario. Gatineau is the largest city in the Outaouais administrative region of Quebec and is also par ...

(22 June 2005) * Grande Prairie, Alberta (1 March 2021) * Greater Sudbury, Ontario (12 February 2007) *

Halifax, Nova Scotia Halifax is the capital and most populous municipality of the Provinces and territories of Canada, Canadian province of Nova Scotia, and the most populous municipality in Atlantic Canada. As of 2024, it is estimated that the population of the H ...

(15 November 2012) * Halton Region, Ontario (18 March 2008) * Lévis, Quebec (17 March 2021) *

Laval, Quebec Laval is a city in Quebec, Canada. It is in the southwest of the province, north of Montreal. It is the largest suburb of Montreal, the third-largest city in the province after Montreal and Quebec City, and the thirteenth largest city in Can ...

(3 October 2007) * Longueuil, Quebec (10 March 2013) *

Montreal, Quebec Montreal is the List of towns in Quebec, largest city in the Provinces and territories of Canada, province of Quebec, the List of the largest municipalities in Canada by population, second-largest in Canada, and the List of North American cit ...

(mid-December 2007) *

Ottawa, Ontario Ottawa is the capital city of Canada. It is located in the southern Ontario, southern portion of the province of Ontario, at the confluence of the Ottawa River and the Rideau River. Ottawa borders Gatineau, Gatineau, Quebec, and forms the cor ...

(19 September 2005) *

Prince George, British Columbia Prince George is a city in British Columbia, Canada, situated at the confluence of the Fraser River, Fraser and Nechako River, Nechako rivers. The city itself has a population of 76,708; the metro census agglomeration has a population of 89,490 ...

(18 January 2019) *

Quebec City, Quebec Quebec City is the capital city of the Provinces and territories of Canada, Canadian province of Quebec. As of July 2021, the city had a population of 549,459, and the Census Metropolitan Area (including surrounding communities) had a populati ...

(2010) * Peel Region, Ontario (5 October 2009) *

St. John's, Newfoundland and Labrador St. John's is the capital and largest city of the Canadian province of Newfoundland and Labrador. It is located on the eastern tip of the Avalon Peninsula on the island of Newfoundland. The city spans and is the easternmost city in North Ame ...

(27 June 2006) *

Toronto, Ontario Toronto ( , locally pronounced or ) is the List of the largest municipalities in Canada by population, most populous city in Canada. It is the capital city of the Provinces and territories of Canada, Canadian province of Ontario. With a p ...

(24 September 2009) * Trois-Rivières, Quebec (7 May 2018) *

Vancouver, British Columbia Vancouver is a major city in Western Canada, located in the Lower Mainland region of British Columbia. As the List of cities in British Columbia, most populous city in the province, the 2021 Canadian census recorded 662,248 people in the cit ...

(15 June 2009) * Waterloo Region, Ontario (December 2012) *

Windsor, Ontario Windsor ( ) is a city in southwestern Ontario, Canada. It is situated on the south bank of the Detroit River directly across from the U.S city of Detroit, Detroit, Michigan. Geographically located within but administratively independent of Esse ...

(22 August 2005) *

Winnipeg, Manitoba Winnipeg () is the capital and largest city of the Provinces and territories of Canada, Canadian province of Manitoba. It is centred on the confluence of the Red River of the North, Red and Assiniboine River, Assiniboine rivers. , Winnipeg h ...

(16 January 2009)

Latin America

Places such as Panama, Puerto Rico and Costa Rica have implemented nationwide 311 centers. In the Republic of Panama, the Centro de Atencion Ciudadana (3-1-1) is legally responsible for the centralized reception of citizen complaints, requests, suggestions and consultations to government agencies or municipalities. It operates 24 hours a day, seven days a week and 365 days a year, receiving over a million citizen contacts on an annual basis through its toll-free line, self-service portal, mobile application and social media accounts.

Equivalents in other countries

Finland

On a yearly basis, the dispatchers in Finland's 112 service receive some 800,000 non-urgent calls. In order to curb this problem, which ties up precious resources, a committee proposes that Finland launch a new telephone number—116 115—for such calls. Calls to this number would also be free of charge.

Germany

In Germany, 115 is a single access number to communal, regional and federal administrations.

Sweden

Sweden Sweden, formally the Kingdom of Sweden, is a Nordic countries, Nordic country located on the Scandinavian Peninsula in Northern Europe. It borders Norway to the west and north, and Finland to the east. At , Sweden is the largest Nordic count ...

has introduced a system with which less-urgent callers can call 114 14 to get connected to the local police station. Depending on current load and situation, however, the call could potentially be connected to any station in Sweden. Calls to this number are charged according to the same rates as any other national calls.

United Kingdom

In all parts of the United Kingdom, the non-emergency number for contacting the police is 101.

Usage

The cost of city services in

has been dramatically reduced by the combination of the 3-1-1 service and CitiStat. While Baltimore was the first city to use 311 as a police non-emergency number, in January 1999,

Chicago Chicago is the List of municipalities in Illinois, most populous city in the U.S. state of Illinois and in the Midwestern United States. With a population of 2,746,388, as of the 2020 United States census, 2020 census, it is the List of Unite ...

initiated the first comprehensive 3-1-1 system, by providing information and tracking city services from intake to resolution, in addition to taking non-emergency police calls. When the new service was launched, information regarding all city services, service requests, assistance in reaching various city departments and public offices, and a variety of information ranging from information about the city's Blue Bag recycling program to special events schedules could be obtained by calling 3-1-1. This also supplanted the need to remember or find the number (312) 744–5000, which, until then, acted as a switching station for reaching various city departments and employees, as well as Chicago Police non-emergency (dialing this number today directs you to a 3-1-1 center operator from any area code). Since its launch, Chicago 3-1-1 has won numerous national awards, including the Innovations in American Government Award from the Ash Institute for Democratic Governance and Innovation at Harvard University's John F. Kennedy School of Government in 2003. In addition to providing seamless delivery of city services to residents, the call center serves as a backup to the city's 911 call center. In

, in 2004, while the 3-1-1 system was still being piloted, three hurricanes struck Central Florida. The unusual occurrence damaged homes and businesses throughout the Orlando area. The pilot program used a seven-digit number (initially 836–3111) and it was this number that received the demands for post-hurricane services. This experience tested and proved the value of the program and Orange County immediately activated the 3-1-1 number for governmental customer service. In

, 3-1-1 is used by city officials as one of several sources of measurement and information about the performance of city services. Important dates in the history of New York's 3-1-1 service include December 20, 2005, when it received its record high of 240,000 calls, due to the first day of the

2005 New York City transit strike 5 (five) is a number, numeral and digit. It is the natural number, and cardinal number, following 4 and preceding 6, and is a prime number. Humans, and many other animals, have 5 digits on their limbs. Mathematics 5 is a Fermat pri ...

, and June 20, 2007, when it received its 50 millionth call. In

San Francisco San Francisco, officially the City and County of San Francisco, is a commercial, Financial District, San Francisco, financial, and Culture of San Francisco, cultural center of Northern California. With a population of 827,526 residents as of ...

, 3-1-1 is the number for the City and County of San Francisco. As in New York City, it provides information about city services, such as transit information. San Francisco 3-1-1 was implemented in 2007 shortly after the launch of the T Third Street Muni light rail line. However, it has come under substantial criticism of late because the 3-1-1 system charges the financially strapped Muni system $1.96 for every Muni-related phone call. Some have criticized Mayor

Gavin Newsom Gavin Christopher Newsom ( ; born October 10, 1967) is an American politician and businessman serving since 2019 as the 40th governor of California. A member of the Democratic Party (United States), Democratic Party, he served from 2011 to 201 ...

for stealing Muni funds into the 3-1-1 system. In the city of Charlotte and

, 3-1-1 is also used to find lost

pet A pet, or companion animal, is an animal kept primarily for a person's company or entertainment rather than as a working animal, livestock, or a laboratory animal. Popular pets are often considered to have attractive/ cute appearances, inte ...

s, get answers to questions about

taxes A tax is a mandatory financial charge or levy imposed on an individual or legal entity by a governmental organization to support government spending and public expenditures collectively or to regulate and reduce negative externalities. Tax co ...

, complain about needed

roadway A carriageway (British English) or roadway (North American English) is a width of road on which a vehicle is not restricted by any physical barriers or separation to move laterally. A carriageway generally consists of a number of traffic lane ...

maintenance, get information about

flood A flood is an overflow of water (list of non-water floods, or rarely other fluids) that submerges land that is usually dry. In the sense of "flowing water", the word may also be applied to the inflow of the tide. Floods are of significant con ...

conditions, make non-emergency police reports, and other government services.Charlotte Mecklenburg 311 Brochure, accessed 17 December 2019 13:03 PST
/ref> The

City of Philadelphia Philadelphia ( ), colloquially referred to as Philly, is the List of municipalities in Pennsylvania, most populous city in the U.S. state of Pennsylvania and the List of United States cities by population, sixth-most populous city in the Unit ...

implemented its 3-1-1 service in 2008. The Philly311 Contact Center provides information to citizens and places service requests for departments across the city. These requests include but are not limited to: missed rubbish collection, graffiti removal, License & Inspection inquiries, and pothole repairs. Philly311 receives over one million calls each year despite not being in service on a 24/7 basis, as is the case in other cities.

References

* Schellong, A. (2008)
Citizen Relationship Management – A Study of CRM in Government
Dissertation, Peter Lang Publishing Group, Frankfurt am Main, Bern, Bruxelles, New York, Oxford.
ICMA National Study of 3-1-1/CRM Technology
*The 411 on Philadelphia's 311 System

*MAYOR NUTTER ANNOUNCES PHILLY311 MOBILE AP

*City of Philadelphia Selects ICMA to Assist Philly 31

External links

Map of U.S., Canadian and international N-1-1 projects

Open311
standardized technology for location-based collaborative issue-tracking
Open311 Wiki
{{N11_codes Three-digit telephone numbers Telecommunications-related introductions in 1996