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Zip Tone
In telephony, a zip tone (also known as a whisper tone or call waiting tone) is a call-progress tone which indicates a new incoming call is either connecting or waiting depending on the application. Unlike a ringtone, which alerts those near a telephone to answer it, a zip tone alerts someone already on the line—for example a telephone operator, call center agent, or telephone subscriber with call waiting service—that action is needed for an incoming call such as pressing a button or reciting a phrase (e.g. "May I help you?"). This way of offering an incoming call to an available call center agent is also referred to as 'call forcing' or 'forced calling'. Tone composition and customization The tone is typically a single, short burst (e.g. 440 hertz for 5 milliseconds) but can also be customized with multiple bursts or tones to hint at the nature of the call, so the agent can answer the call with the appropriate greeting; or a subscriber may know that a specific caller is c ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunications services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs: each user had a separate telephone wire ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call-progress Tone
In telephony, call progress tones are audible tones that provide an indication of the status of a telephone call to the user. The tones are generated by a central office or a private branch exchange (PBX) to the calling party. Telecommunication equipment such as fax machines and modems are designed to recognize certain tones, such as dial tone and busy tone. The ITU-T E.180 and E.182 recommendations define the technical characteristics and intended usage of some of these tones. ToneScript is a tone description format that may be used to specify the tone. Many European systems follow the recommendations of the European Telecommunications Standards Institute (ETSI). Types * Busy tone (or busy signal) * Comfort tone *Conference call tone *Confirmation tone * Congestion tone *Dial tone * Disconnect tone *End of three-party service tone ( three-way calling) *Executive override tone * Holding tone *Preemption tone *Queue tone *Recall dial tone *Record tone * Recorder warning tone ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Ringtone
A ringtone is the sound made by a telephone to indicate an incoming telephone call. Originally referring to the sound of electromechanical striking of bells or gongs, the term refers to any sound by any device alerting of an incoming call. On plain old telephone services (POTS), starting in the late 19th century, the signal is created by superimposing ringing voltage on the direct current line voltage. Electronic telephones could produce a warbling, chirping, or other sounds. Variations of the cadence or tone of the ring signal, called ''distinctive ringing'', can be used to indicate characteristics of incoming calls. Modern telephones, especially smartphones, are manufactured with a preloaded selection of ringtones. Customers can buy or generate custom ringtones for installation on the device as a default ringtone or a distinctive ringtone used to indicate characteristics of incoming calls. Digital ringtones were a large market in the 2000s, at its peak generating up to $4 bill ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Switchboard Operator
In the early days of telephony, companies used manual telephone switchboards, and switchboard operators connected calls by inserting a pair of phone plugs into the appropriate jacks. They were gradually phased out and replaced by automated systems, first those allowing direct dialing within a local area, then for long-distance and international direct dialing. Description A typical manual telephone switchboard has a vertical panel containing an array of jacks with a desk in front. The desk has a row of switches and two rows of plugs attached to cables that retract into the desk when not in use. Each pair of plugs was part of a cord circuit with a switch associated that let the operator participate in the call or ring the circuit for an incoming call. Each jack had a light above it that lit when the customer's telephone receiver was lifted (the earliest systems required the customer to hand-crank a magneto to alert the central office and, later, to "ring off" the completed ca ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center
A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including Letter (message), letters, faxes, live support software, social media, instant message, and email ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Distinctive Ring
Distinctive ring, marketed under a variety of names, is a service offered by a telephone company that establishes additional telephone numbers on the same line as an existing number, each number ringing with a distinctive ringing pattern. Typically, the original number rings with the standard ring pattern that is common to the nation where the line is connected. Regardless of what ringing pattern the called party hears, the calling party hears the standard ringing pattern. Hardware Adjunct hardware can be employed with this service. For example, if two or three people, as roommates, share a residence, each can have his/her own telephone number, and a phone set in his/her own bedroom, equipped with a "ring selector" that is set to filter out all but one particular ringing pattern. When an incoming call rings with a pattern other than the one selected, the telephone set connected to the device would not ring at all, sparing the occupant an intrusion. Some fax machines and dial-up m ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Automatic Call Distribution
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the number they dialed, the time of day or a response to an automated voice prompt. Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of en ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
TSPS
The Traffic Service Position System (TSPS) was developed by Bell Labs in Columbus, Ohio to replace traditional cord switchboards. The first TSPS was deployed in Morristown, New Jersey in 1969 and used the Stored Program Control-1A CPU, "Piggyback" twistor memory (a proprietary technology developed by Bell Labs similar to core memory) and Insulated Gate Field Effect Transistor solid state memory devices similar to dynamic random access memory. Features The TSPS system utilized special analog trunks that originated at Class 5 end office circuit switch systems and Class 4 toll access circuit switch systems that were connected to Class 3 primary toll circuit switch systems such as the 4A-ETS/PBC and 4ESS switch systems. The TSPS system did not perform switching between the originating end office switch and the toll switch for the subscriber voice path. The TSPS system included the "Remote Trunking Arrangement" (RTA) feature that consolidated the trunk connection at the origin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone
A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via Electrical cable, cables and other communication channels to another telephone which reproduces the sound to the receiving user. The term is derived from and (, ''voice''), together meaning ''distant voice''. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice at a second device. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households. The essential elements of a telephone are a microphone (''transmitter'') to speak into and an earphone (''receiver'') which reproduces the voice a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
