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Uberisation
Gig workers are independent contractors, online platform workers, contract firm workers, on-demand workers, and temporary workers. Gig workers enter into formal agreements with on-demand companies to provide services to the company's clients. In many countries, the legal classification of gig workers is still being debated, with companies classifying their workers as "independent contractors", while organized labor advocates have been lobbying for them to be classified as "employees", which would legally require companies to provide the full suite of employee benefits like time-and-a-half for overtime, paid sick time, employer-provided health care, bargaining rights, and unemployment insurance, among others. In 2020, the voters in California approved 2020 California Proposition 22, which created a third worker classification whereby gig-worker-drivers are classified as contractors but get some benefits, such as minimum wage, mileage reimbursement, and others. Etymology of ''gig'' ...
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Platform Economy
The platform economy encompasses economic and social activities facilitated by digital platforms. These platforms — such as Amazon (company), Amazon, Airbnb, Uber, Microsoft and Google — serve as intermediaries between various groups of users, enabling interactions, transactions, collaboration, and innovation. The platform economy has experienced rapid growth, disrupting traditional business models and contributing significantly to the global economy. Platform businesses are characterized by their reliance on network effects, where the platform's value increases as more users join. This has allowed many platform companies to scale quickly and achieve global influence. Platform economies have also introduced novel challenges, such as the rise of precarious work arrangements in the gig economy, reduced labor protections, and concerns about tax evasion by platform operators. In addition, critics argue that platforms contribute to market concentration and increase inequality. Histo ...
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Deliveroo Cyclist On A Bike In Manchester
Deliveroo is a British multinational online food delivery company headquartered in London, United Kingdom. It operates in the United Kingdom, France, Belgium, Ireland, Italy, Singapore, the United Arab Emirates, Kuwait, and Qatar. It formerly operated in Germany, Taiwan, Spain, the Netherlands, Australia, and Hong Kong (until 7 April 2025). Its subsidiary operation, Deliveroo Editions operates dark kitchens for the preparation of delivery-only meals. Deliveroo HOP operates from delivery-only grocery stores run by Deliveroo, working in partnership with existing grocers. Deliveroo also provides delivery and technology for on-demand grocery to major UK retailers. The company works with around 182,000 restaurants, grocers and retailers as of August 2024. The company was first listed on the London Stock Exchange on 31 March 2021 as Deliveroo Holdings plc. It is seen by some as being among the worst IPOs in the history of the London exchange. However, in December 2024, it became a ...
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Neologism
In linguistics, a neologism (; also known as a coinage) is any newly formed word, term, or phrase that has achieved popular or institutional recognition and is becoming accepted into mainstream language. Most definitively, a word can be considered a neologism once it is published in a dictionary. Neologisms are one facet of lexical innovation, i.e., the linguistic process of new terms and meanings entering a language's lexicon. The most precise studies into language change and word formation, in fact, identify the process of a "neological continuum": a '' nonce word'' is any single-use term that may or may not grow in popularity; a '' protologism'' is such a term used exclusively within a small group; a ''prelogism'' is such a term that is gaining usage but is still not mainstream; and a ''neologism'' has become accepted or recognized by social institutions. Neologisms are often driven by changes in culture and technology. Popular examples of neologisms can be found in science, ...
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National Labor Relations Act Of 1935
The National Labor Relations Act of 1935, also known as the Wagner Act, is a foundational statute of United States labor law that guarantees the right of private sector employees to organize into trade unions, engage in collective bargaining, and take collective action such as strikes. Central to the act was a ban on company unions. The act was written by Senator Robert F. Wagner, passed by the 74th United States Congress, and signed into law by President Franklin D. Roosevelt. The National Labor Relations Act seeks to correct the " inequality of bargaining power" between employers and employees by promoting collective bargaining between trade unions and employers. The law established the National Labor Relations Board to prosecute violations of labor law and to oversee the process by which employees decide whether to be represented by a labor organization. It also established various rules concerning collective bargaining and defined a series of banned unfair labor practi ...
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Ghost Work
Ghost work is work performed by a human, but believed by a customer to be performed by an automated process. The term was coined by anthropologist Mary L. Gray and computer scientist Siddharth Suri in their 2019 book, ''Ghost Work: How to Stop Silicon Valley from Building a New Global Underclass''. Definition Gray and Suri state that ghost work focuses on task-based and content-driven work that can be funneled through the Internet and application programming interfaces (APIs). They say that this work can include labelling, editing, and sorting information or content, as well as content moderation. They also state that ghost work can be performed remotely and on a contractual basis and that it is an invisible workforce, scaled for those who desire full-time, part-time, or ad-hoc work. A benefit of ghost work is flexible hours because the worker chooses when they complete a task, making it an appealing option for those in between jobs or in need of side work. Ghost work is diffe ...
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Zero-hour Contract
A zero-hour contract is a type of employment contract in United Kingdom labour law, between an employer and an employee whereby the employer is not obliged to provide any minimum number of working hours to the employee. In 2015, employers in the U.K. were prohibited from offering zero-hour contracts that prevented employees from also working for a different employer at the same time. In September 2017, the U.K. Office for National Statistics estimated that there were over 900,000 workers on zero-hour contracts, 2.9% of the employed workforce. In the U.K., zero-hour contracts are controversial. Trade unions, other worker bodies and newspapers have described them as an exploitation of labour. Employers using zero-hour contracts include Sports Direct, McDonald's and Boots. Definition A "zero-hour contract" is a type of contract between an employer and a worker according to which the employer is not obliged to provide any minimum working hours and the worker is not obliged to accept ...
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Freelancer
''Freelance'' (sometimes spelled ''free-lance'' or ''free lance''), ''freelancer'', or ''freelance worker'', are terms commonly used for a person who is self-employed and not necessarily committed to a particular employer long-term. Freelance workers are sometimes represented by a company or a temporary agency that resells freelance labor to clients; others work independently or use professional associations or websites to get work. While the term '' independent contractor'' would be used in a to designate the tax and employment classes of this type of worker, the term "freelancing" is most common in culture and creative industries, and use of this term may indicate participation therein. Fields, professions, and industries where freelancing is predominant include: music, writing, acting, computer programming, web design, graphic design, translating and illustrating, film and video production, and other forms of piece work that some cultural theorists consider central to ...
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McKinsey Global Institute
McKinsey & Company (informally McKinsey or McK) is an American multinational strategy and management consulting firm that offers professional services to corporations, governments, and other organizations. Founded in 1926 by James O. McKinsey, McKinsey is the oldest and largest of the " MBB" management consultancies. The firm mainly focuses on the finances and operations of their clients. Under the direction of Marvin Bower, McKinsey expanded into Europe during the 1940s and 1950s. In the 1960s, McKinsey's Fred Gluck—along with Boston Consulting Group's Bruce Henderson, Bill Bain at Bain & Company, and Harvard Business School's Michael Porter—initiated a program designed to transform corporate culture. A 1975 publication by McKinsey's John L. Neuman introduced the business practice of "overhead value analysis" that contributed to a downsizing trend that eliminated many jobs in middle management. McKinsey has been the subject of significant controversy and is the subje ...
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Sharing Economy
The sharing economy is a socio-economic system whereby consumers share in the creation, production, distribution, trade and consumption of goods, and services. These systems take a variety of forms, often leveraging information technology and the Internet, particularly digital platforms, to facilitate the distribution, sharing and reuse of excess capacity in goods and services. It can be facilitated by nonprofit organizations, usually based on the concept of book-lending libraries, in which goods and services are provided for free (or sometimes for a modest subscription) or by commercial entities, in which a company provides a service to customers for profit. It relies on the will of the users to share and the overcoming of stranger danger. It provides benefits, for example can lower the GHG emissions of products by 77%-85%. Origins Dariusz Jemielniak and Aleksandra Przegalinska credit Marcus Felson and Joe L. Spaeth's academic article "''Community Structure and Collaborativ ...
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Uber
Uber Technologies, Inc. is an American multinational transportation company that provides Ridesharing company, ride-hailing services, courier services, food delivery, and freight transport. It is headquartered in San Francisco, California, and operates in approximately 70 countries and 15,000 cities worldwide. It is the largest ridesharing company worldwide with over 150 million monthly active users and 6 million active drivers and couriers. It coordinates an average of 28 million trips per day, and has coordinated 47 billion trips since its inception in 2010. In 2023, the company had a take rate (revenue as a percentage of gross bookings) of 28.7% for mobility services and 18.3% for food delivery. History In 2009, Garrett Camp, a co-founder of StumbleUpon, came up with the idea to create Uber to make it easier and cheaper to procure direct transportation. Camp and Travis Kalanick had spent $800 hiring a private driver on New Year's Eve, which they deemed excessive, and ...
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Business Model
A business model describes how a Company, business organization creates, delivers, and captures value creation, value,''Business Model Generation'', Alexander Osterwalder, Yves Pigneur, Alan Smith, and 470 practitioners from 45 countries, self-published, 2010 in economic, social, cultural or other contexts. The model describes the specific way in which the business conducts itself, spends, and earns money in a way that generates Profit (economics), profit. The process of business model construction and modification is also called ''business model innovation'' and forms a part of business strategy. In theory and practice, the term ''business model'' is used for a broad range of informal and formal descriptions to represent core aspects of an organization or business, including Mission statement, purpose, business process, target market, target customers, offerings, strategies, infrastructure, organizational structures, profit structures, sourcing, trading practices, and operational ...
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Intermediaries
An intermediary, also known as a middleman or go-between, is defined differently by context. In law or diplomacy, an intermediary is a third party who offers intermediation services between two parties. In trade or barter, an intermediary acts as a conduit for goods or services offered by a supplier to a consumer, which may include wholesalers, resellers, brokers, and various other services. "Intermediation" refers to a process matching two sides of a market, such as buyers and sellers by a third party such as a broker, agent, or wholesaler. The most common example of intermediation is in the finance industry, where it involves the matching of lenders with borrowers by a bank.''The Theory of Financial Intermediation''
by Franklin Allen and Anthony M. San ...
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