|
Message-waiting Indicator
In telephony, a message-waiting indicator (MWI) is a Telcordia Technologies (formerly Bellcore) term for an FSK-based telephone calling feature that illuminates an LED on selected telephones to notify a telephone user of waiting voicemail messages on most North American public telephone networks and PBXs. As described in Telcordia Generic Requirements documenGR-283-CORE a Message_Waiting_Indicator (MWI) is a mechanism that informs the subscriber about the status of recorded messages. The subscriber may subscribe to a notification feature that makes use of the status of this MWI. Difference to audible message waiting indicators This feature is also frequently called (and abbreviated) as visual message waiting indicator (VMWI). A VMWI, as defined iTelcordia GR-1401-CORE is a stored program controlled switching (SPCS) system feature that activates and deactivates a visual indicator on customer-premises equipment (CPE) to notify the customer that new messages are waiting. VMWI ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunications services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs: each user had a separate telephone wire ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Caller ID
Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication UnionTelecommunication Standardization Sector (ITU-T) Recommendation Q.731.3. The information received from the service is displayed on a telephone display screen, on a separately attached device, or on other displays, such as cable television sets when telephone and television service is provided by the same vendor. Value to society includes allowing suicide-prevention hotlines to quickly identify a caller, and enabling businesses (for an example, restaurants and florists) to quickly have co ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Service Enhanced Features
A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via Electrical cable, cables and other communication channels to another telephone which reproduces the sound to the receiving user. The term is derived from and (, ''voice''), together meaning ''distant voice''. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice at a second device. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households. The essential elements of a telephone are a microphone (''transmitter'') to speak into and an earphone (''receiver'') which reproduces the voice a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunications Equipment
Telecommunications equipment (also telecoms equipment or communications equipment) is a type of hardware which is used for the purposes of telecommunications. Since the 1990s the boundary between telecoms equipment and IT hardware has become blurred as a result of the growth of the internet and its increasing role in the transfer of telecoms data. Types Telecommunications equipment can be broadly broken down into the following categories: *Public switching equipment ** Analogue switches **Digital switches ***Voice over IP switches ***Virtual reality (VR) *Transmission equipment **Transmission lines *** Optical fiber *** Local loops **Base transceiver stations **Free-space optical communication ***Laser communication in space **Multiplexers **Communications satellites *Customer premises equipment (CPE) ** Customer office terminal **Private switches **Local area networks (LANs) **Modems **Mobile phones ** Landline telephones ** Answering machines ** Teleprinters ** Fax machines **Pa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Technical Support
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these companies. Outsourcing tech support With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (Managed Service Providers). For businesses needing to provide technical support, outsourcing allows ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mobile Network Operator
A mobile network operator (MNO), also known as a mobile network provider, mobile network carrier, mobile , wireless service provider, wireless carrier, wireless operator, wireless telco, or cellular company, is a telecommunications provider of services that sells, delivers and maintains mobile telephony services to an end user. Overview A key defining characteristic of a mobile network operator is that it must own or control access to a radio spectrum license from a regulatory or government entity, and also that it must own or control the elements of the cellular network infrastructure necessary to provide services to subscribers over the licensed radio spectrum. In addition the operator would also contain other elements like the back haul infrastructure and provisioning computer systems. A mobile network operator typically also has the necessary provisioning, billing, and customer care computer systems, and the marketing, customer care, and engineering organizations need ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center
A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including Letter (message), letters, faxes, live support software, social media, instant message, and email ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and levels vary according to the industry. Good quality customer service is usually measured through customer retention. Successful customer service interactions are dependent on employees "who can adjust themselves to the personality of the customer". Customer service for some firms is part of the firm's intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. Many organisations have already adopted AI chatbots to improve their customer service experience.Krishnan, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
MSISDN
MSISDN ( ) is a number uniquely identifying a subscription in a Global System for Mobile communications or a Universal Mobile Telecommunications System mobile network. It is the mapping of the telephone number to the subscriber identity module in a mobile or cellular phone. This abbreviation has several interpretations, the most common one being "Mobile Station International Subscriber Directory Number".The conclusion ("most common") is drawn from the recent documentation from 3GPP and Open Mobile Alliance, please see the Abbreviation section above The MSISDN and international mobile subscriber identity (IMSI) are two important numbers used for identifying a mobile subscriber. The IMSI is stored in the SIM (the card inserted into the mobile phone), and uniquely identifies the mobile station, its home wireless network, and the home country of the home wireless network. The MSISDN is used for routing calls to the subscriber. The IMSI is often used as a key in the home location re ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Server (computing)
A server is a computer that provides information to other computers called " clients" on a computer network. This architecture is called the client–server model. Servers can provide various functionalities, often called "services", such as sharing data or resources among multiple clients or performing computations for a client. A single server can serve multiple clients, and a single client can use multiple servers. A client process may run on the same device or may connect over a network to a server on a different device. Typical servers are database servers, file servers, mail servers, print servers, web servers, game servers, and application servers. Client–server systems are usually most frequently implemented by (and often identified with) the request–response model: a client sends a request to the server, which performs some action and sends a response back to the client, typically with a result or acknowledgment. Designating a computer as "server-class hardwa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Texting
Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile phones, tablet computers, smartwatches, desktops/laptops, or another type of compatible computer. Text messages may be sent over a cellular network or may also be sent via satellite or Internet connection. The term originally referred to messages sent using the Short Message Service (SMS) on mobile devices. It has grown beyond alphanumeric text to include multimedia messages using the Multimedia Messaging Service (MMS) and Rich Communication Services (RCS), which can contain digital images, videos, and sound content, as well as ideograms known as emoji ( happy faces, sad faces, and other icons), and on various instant messaging apps. Text messaging has been an extremely popular medium of communication since the turn of the century and has also influenced changes in society. Overview Text me ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Short Message Service
Short Message Service, commonly abbreviated as SMS, is a text messaging service component of most telephone, Internet and mobile device systems. It uses standardized communication protocols that let mobile phones exchange short text messages, typically transmitted over cellular networks. Developed as part of the GSM standards, and based on the SS7 signalling protocol, SMS rolled out on digital cellular networks starting in 1993 and was originally intended for customers to receive alerts from their carrier/operator. The service allows users to send and receive text messages of up to 160 characters, originally to and from GSM phones and later also CDMA and Digital AMPS; it has since been defined and supported on newer networks, including present-day 5G ones. Using SMS gateways, messages can be transmitted over the Internet through an SMSC, allowing communication to computers, fixed landlines, and satellite. MMS was later introduced as an upgrade to SMS with "picture mess ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
