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Help Line
A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. The word ''hotline'' is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual. Services include: * user assistance, for example computer software support * telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines. See also * Telephone counseling * Hotline * Single Non-Emergency Number * Emergency telephone number * Ask Foy The Foy Information Desk, or the Foy Information Line, is a telephone and walk-in information service provided by Auburn University and hosted in the new Student Union building. The service has been in continuous operation since the 1950s. At one ... Refe ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Help Desk
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units. A main function of the help desk is to separate issues from defects. Many issues can be solved at the help desk level such as password resets and simple misunderstandings. Some issues will be the result of actual product defect which should be forwarded to a development team for resolution. Large help desks have a person or team responsible for managing the incoming re ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone
A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via Electrical cable, cables and other communication channels to another telephone which reproduces the sound to the receiving user. The term is derived from and (, ''voice''), together meaning ''distant voice''. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice at a second device. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households. The essential elements of a telephone are a microphone (''transmitter'') to speak into and an earphone (''receiver'') which reproduces the voice a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dictionary
A dictionary is a listing of lexemes from the lexicon of one or more specific languages, often arranged Alphabetical order, alphabetically (or by Semitic root, consonantal root for Semitic languages or radical-and-stroke sorting, radical and stroke for Logogram, logographic languages), which may include information on definitions, usage, etymologies, pronunciations, Bilingual dictionary, translation, etc.Webster's New World College Dictionary, Fourth Edition, 2002 It is a Lexicography, lexicographical reference that shows inter-relationships among the data. A broad distinction is made between general and specialized dictionaries. Specialized dictionaries include words in specialist fields, rather than a comprehensive range of words in the language. Lexical items that describe concepts in specific fields are usually called terms instead of words, although there is no consensus whether lexicology and terminology are two different fields of study. In theory, general dictionarie ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Volunteer Emotional Support Helplines
{{No footnotes, date=July 2022 Volunteer Emotional Support Helplines (VESH) is a planned combined international network of telephone counseling services being formed by the three largest international services (Befrienders/Samaritans, IFOTES & Lifeline). In their roles of emotional support service networks, they have agreed to develop a more effective and robust international interface. VESH represents 1200 member centres in 61 countries. Their goal is to ensure maximum access to effective services for people in distress. They agreed to: *encourage the development of new services in areas of need *promote best practice *increase information sharing between member associations and externally *represent members’ experiences internationally *promote communications skills which contribute to emotional health. Together, the VESH partners have around 1,200 member centres in 61 countries. They have outlined a commitment to information sharing and joint activities. Part of this includes ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hotline
A hotline is a Point-to-point (telecommunications), point-to-point information transfer, communications Data link, link in which a telephone call, call is automatically directed to the preselected destination without any additional action by the User (telecommunications), user when the end instrument goes off-hook. An example would be a phone that automatically connects to emergency services on picking up the receiver. Therefore, dedicated hotline phones do not need a rotary dial or keypad. A hotline can also be called an automatic Signaling (telecommunications), signaling, ringdown, or off-hook service. For crises and service True hotlines cannot be used to originate calls other than to preselected destinations. However, in common or colloquial usage, a "hotline" often refers to a call center reachable by dialing a standard telephone number, or sometimes the phone numbers themselves. This is especially the case with 24-hour, noncommercial numbers, such as police tip hotlin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
User Assistance
User assistance is a general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user. Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. The term is broader than online help, and includes procedural and tutorial information. What it does User assistance provides information to help a person to interact with software. This can include describing the user interface, but also focuses on how to help the user to best apply the software capabilities to their needs. User assistance can be considered a component of the broader category of user experience. Devices User assistance employs a number of devices including help, wizards, tutorials, printed manuals (and their PDF equivalents), and user interface text. User assistance professionals also contribute to enterprise knowledge bases and content management systems.{{cite web , au ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Counseling
Telephone counseling (also known as telephone therapy, telephone-based or telephone-delivered psychological treatment) refers to the use of the telephone to deliver any type of psychological treatment or therapy (such as cognitive behavioral therapy) for mental health difficulties (like depression, anxiety). Telephone therapy can be as effective as traditional, face-to-face therapy. Along with online therapy, it is a type of telepsychology service. In telephone-based therapy, there is verbal communication, but no non-verbal communication which is present in video calls, for example. Effectiveness Psychological treatment delivered through the telephone can be as effective for adults with depression or anxiety as face-to-face therapy. For adults with depression, telephone therapy can even be more effective than traditional therapy. For adults with anxiety, telephone-based treatment can be more effective than having to be on a waitlist before receiving treatment. For telephone ther ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Medical Hotlines
Medicine is the science and practice of caring for patients, managing the diagnosis, prognosis, prevention, treatment, palliation of their injury or disease, and promoting their health. Medicine encompasses a variety of health care practices evolved to maintain and restore health by the prevention and treatment of illness. Contemporary medicine applies biomedical sciences, biomedical research, genetics, and medical technology to diagnose, treat, and prevent injury and disease, typically through pharmaceuticals or surgery, but also through therapies as diverse as psychotherapy, external splints and traction, medical devices, biologics, and ionizing radiation, amongst others. Medicine has been practiced since prehistoric times, and for most of this time it was an art (an area of creativity and skill), frequently having connections to the religious and philosophical beliefs of local culture. For example, a medicine man would apply herbs and say prayers for healing, or an anci ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Insolvency Hotlines
In accounting, insolvency is the state of being unable to pay the debts, by a person or company (debtor), at maturity; those in a state of insolvency are said to be ''insolvent''. There are two forms: cash-flow insolvency and balance-sheet insolvency. Cash-flow insolvency is when a person or company has enough assets to pay what is owed, but does not have the appropriate form of payment. For example, a person may own a large house and a valuable car, but not have enough liquid assets to pay a debt when it falls due. Cash-flow insolvency can usually be resolved by negotiation. For example, the bill collector may wait until the car is sold and the debtor agrees to pay a penalty. Balance-sheet insolvency is when a person or company does not have enough assets to pay all of their debts. The person or company might enter bankruptcy, but not necessarily. Once a loss is accepted by all parties, negotiation is often able to resolve the situation without bankruptcy. A company that i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Crisis Hotline
A crisis hotline is a phone number people can call to get immediate emergency telephone counseling, usually by trained volunteers. The first such service was founded in England in 1951 and such hotlines have existed in most major cities of the English speaking world at least since the mid-1970s. Initially set up to help those contemplating suicide, many have expanded their mandate to deal more generally with emotional crises. Similar hotlines operate to help people in other circumstances, including Rape crisis centre, rape, bullying, self-harm, Runaway (dependent), runaway children, human trafficking, and people who identify as LGBTQ+ or intersex. Despite crisis hotlines being common, their effectiveness in reducing suicides is not clear. Effectiveness Even though crisis hotlines are common, they have not been well studied for efficacy. One study found that people's thoughts of suicide decreased during a call to a crisis line, and were lessened for several weeks after their call. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Counseling
Telephone counseling (also known as telephone therapy, telephone-based or telephone-delivered psychological treatment) refers to the use of the telephone to deliver any type of psychological treatment or therapy (such as cognitive behavioral therapy) for mental health difficulties (like depression, anxiety). Telephone therapy can be as effective as traditional, face-to-face therapy. Along with online therapy, it is a type of telepsychology service. In telephone-based therapy, there is verbal communication, but no non-verbal communication which is present in video calls, for example. Effectiveness Psychological treatment delivered through the telephone can be as effective for adults with depression or anxiety as face-to-face therapy. For adults with depression, telephone therapy can even be more effective than traditional therapy. For adults with anxiety, telephone-based treatment can be more effective than having to be on a waitlist before receiving treatment. For telephone ther ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hotline
A hotline is a Point-to-point (telecommunications), point-to-point information transfer, communications Data link, link in which a telephone call, call is automatically directed to the preselected destination without any additional action by the User (telecommunications), user when the end instrument goes off-hook. An example would be a phone that automatically connects to emergency services on picking up the receiver. Therefore, dedicated hotline phones do not need a rotary dial or keypad. A hotline can also be called an automatic Signaling (telecommunications), signaling, ringdown, or off-hook service. For crises and service True hotlines cannot be used to originate calls other than to preselected destinations. However, in common or colloquial usage, a "hotline" often refers to a call center reachable by dialing a standard telephone number, or sometimes the phone numbers themselves. This is especially the case with 24-hour, noncommercial numbers, such as police tip hotlin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
