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Chief Experience Officer
A chief experience officer (CXO) is an executive responsible for the overall experience of an organization's products and services. As user experience (UX) is quickly becoming a key differentiator in the modern business landscape, the CXO is charged with bringing holistic experience design to the boardroom and making it an intrinsic part of the company's strategy and culture. Responsibilities A CXO's responsibilities include: * Corporate leadership in UX strategy * Software and hardware design management * Creative reviews and concept development * Intellectual property positioning and protection In a piece in UX Magazine, Lis Hubert said the goal of having a CXO is "to have someone responsible for curating and maintaining a holistic user-, business-, and technology-appropriate experience" at the C-level. Authors Claudia Fisher and Christine Vallaster state that a CXO or chief marketing officer is a good idea when "the brand is seen as a strategic driver of the organization." ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
User Experience
User experience (UX) is how a user interacts with and experiences a product, system or service. It includes a person's perceptions of utility, ease of use, and efficiency. Improving user experience is important to most companies, designers, and creators when creating and refining products because negative user experience can diminish the use of the product and, therefore, any desired positive impacts. Conversely, designing toward profitability as a main objective often conflicts with ethical user experience objectives and even causes harm. User experience is subjective. However, the attributes that make up the user experience are objective. Definitions According to Nielsen Norman Group, 'user experience' includes all the aspects of the interaction between the end-user with the company, its services, and its products. The international standard on ''ergonomics of human-system interaction'', ISO 9241, defines user experience as a "user’s perceptions and responses that ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
C-Suite
Corporate titles or business titles are given to corporate officers to show what duties and responsibilities they have in the organization. Such titles are used by publicly and privately held for-profit corporations, cooperatives, non-profit organizations, educational institutions, partnerships, and sole proprietorships that also confer corporate titles. Variations There are considerable variations in the composition and responsibilities of corporate titles. Within the corporate office or corporate center of a corporation, some corporations have a chairman and chief executive officer (CEO) as the top-ranking executive, while the number two is the president and chief operating officer (COO); other corporations have a president and CEO but no official deputy. Typically, senior managers are "higher" than vice presidents, although many times a senior officer may also hold a vice president title, such as executive vice president and chief financial officer (CFO). The board of direc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Howard Larkin
Howard is a masculine given name derived from the English surname Howard. ''The Oxford Dictionary of English Christian Names'' notes that "the use of this surname as a christian name is quite recent and there seems to be no particular reason for it except that it is the name of several noble families". The surname has a number of possible origins; in the case of the noble family, the likely source is the Norse given name Hávarðr, composed of the elements ''há'' ("high") and ''varðr'' ("guardian"). Diminutives include Howie and Ward. Howard reached peak popularity in the United States in the 1920s, when it ranked as the 26th most popular boys' name. As of 2018, it had fallen to 968th place. People with the given name * Howard Allen (1949–2020), American serial killer * Howard Duane Allman (1946–1971), American guitar virtuoso * Howard Anderson (other), name of several people * Howard Andrew (1934–2021), American poker player * Howard Ashman (1950–1991), Americ ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Madison Avenue
Madison Avenue is a north-south avenue in the borough of Manhattan in New York City, New York, that carries northbound one-way traffic. It runs from Madison Square (at 23rd Street) to meet the southbound Harlem River Drive at 142nd Street, passing through Midtown, the Upper East Side (including Carnegie Hill), East Harlem, and Harlem. It is named after and arises from Madison Square, which is itself named after James Madison, the fourth President of the United States. Madison Avenue was not part of the original Manhattan street grid established in the Commissioners' Plan of 1811, and was carved between Park Avenue (formerly Fourth) and Fifth Avenue in 1836, due to the effort of lawyer and real estate developer Samuel B. Ruggles, who had previously purchased and developed New York's Gramercy Park in 1831, and convinced the authorities to create Lexington Avenue and Irving Place between Fourth Avenue (now Park Avenue South) and Third Avenue in order to service ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Job Title Inflation
Job title inflation is the increasing number and size of grandiose job titles in corporations and organisations, without a corresponding increase in pay or an increased importance of the job. Purpose Job title inflation is most often used to attract innovation and talent in a workplace or by start-up companies to legitimize their organisation. Job title inflation may be also caused by employers who want to flatter their workers in a way that does not involve an increase in work responsibility or pay. The phenomenon is often used as a form of exploitation of the social value and common associations of a title to artificially increase the importance of a role or position, typically in relation to improving the optics of a company for a prospective client. Possible problems Job title inflation is theorized to be detrimental to the performance of an employee. An inflated job title without added responsibility and a pay rise may impact the employee's ability to find employment: sim ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Chief Customer Officer
A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position was developed to provide a single vision across all methods of customer contact. The CCO is often responsible for influencing corporate activities of customer relations in the call centre, sales, marketing, user interface, finance (billing), fulfillment and post-sale support. The CCO typically reports to the chief executive officer, and is potentially a member of the board of directors. Chief Customer Officers may be known by many titles; however, according to the Chief Customer Officer Council, the CCO is properly defined as "an executive who provides the comprehensive and authoritative view of the customer and creates corporate and customer strategy at the highest levels of the company to maximize customer acquisition, retention, and profitability." Today's customer requires access in many forms of media to meet ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
User Experience
User experience (UX) is how a user interacts with and experiences a product, system or service. It includes a person's perceptions of utility, ease of use, and efficiency. Improving user experience is important to most companies, designers, and creators when creating and refining products because negative user experience can diminish the use of the product and, therefore, any desired positive impacts. Conversely, designing toward profitability as a main objective often conflicts with ethical user experience objectives and even causes harm. User experience is subjective. However, the attributes that make up the user experience are objective. Definitions According to Nielsen Norman Group, 'user experience' includes all the aspects of the interaction between the end-user with the company, its services, and its products. The international standard on ''ergonomics of human-system interaction'', ISO 9241, defines user experience as a "user’s perceptions and responses that ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Experience Design
User experience design (UX design, UXD, UED, or XD), upon which is the centralized requirements for "User Experience Design Research" (also known as UX Design Research), defines the experience a user would go through when interacting with a company, its services, and its products. User experience design is a user centered design approach because it considers the user's experience when using a product or platform. Research, data analysis, and test results drive design decisions in UX design rather than aesthetic preferences and opinions, for which is known as UX Design Research. Unlike user interface design, which focuses solely on the design of a computer interface, UX design encompasses all aspects of a user's perceived experience with a product or website, such as its usability, usefulness, desirability, brand perception, and overall performance. UX design is also an element of the customer experience (CX), and encompasses all design aspects and design stages that are around a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Experience
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions According to Forrester Research (via ''Fast Company)'', the foundational elements of a remarkable customer experience consist of six key disciplines, beginning with strategy, customer understanding, design, measurement, governance and culture. A com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Corporate Titles
Corporate titles or business titles are given to corporate officers to show what duties and responsibilities they have in the organization. Such titles are used by publicly and privately held for-profit corporations, cooperatives, non-profit organizations, educational institutions, partnerships, and sole proprietorships that also confer corporate titles. Variations There are considerable variations in the composition and responsibilities of corporate titles. Within the corporate office or corporate center of a corporation, some corporations have a chairman and chief executive officer (CEO) as the top-ranking executive, while the number two is the president and chief operating officer (COO); other corporations have a president and CEO but no official deputy. Typically, senior managers are "higher" than vice presidents, although many times a senior officer may also hold a vice president title, such as executive vice president and chief financial officer (CFO). The board of direc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
