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Artificial Intelligence In Customer Experience
Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available. The use of artificial intelligence in the space has since become more diverse than simply chatbots, with AI underpinning entire CX cloud platforms now used at major corporations. Contact center as a service (CCaaS) has become a core solution of the CX (customer experience) industry, with the CCaaS market size expected to reach $17.19 Billion by 2030 in the United States alone. History As with many AI applications, CX AI early implementation case studies have demonstrated that AI can increase the quality of customer interactions and therefore the overall experience that organizations can provide. This in turn has suggested a higher return on investment and/or rev ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Artificial Intelligence
Artificial intelligence (AI) is the capability of computer, computational systems to perform tasks typically associated with human intelligence, such as learning, reasoning, problem-solving, perception, and decision-making. It is a field of research in computer science that develops and studies methods and software that enable machines to machine perception, perceive their environment and use machine learning, learning and intelligence to take actions that maximize their chances of achieving defined goals. High-profile applications of AI include advanced web search engines (e.g., Google Search); recommendation systems (used by YouTube, Amazon (company), Amazon, and Netflix); virtual assistants (e.g., Google Assistant, Siri, and Amazon Alexa, Alexa); autonomous vehicles (e.g., Waymo); Generative artificial intelligence, generative and Computational creativity, creative tools (e.g., ChatGPT and AI art); and Superintelligence, superhuman play and analysis in strategy games (e.g., ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Church–Turing Thesis
In Computability theory (computation), computability theory, the Church–Turing thesis (also known as computability thesis, the Turing–Church thesis, the Church–Turing conjecture, Church's thesis, Church's conjecture, and Turing's thesis) is a wiktionary:thesis, thesis about the nature of computable functions. It states that a function (mathematics), function on the natural numbers can be calculated by an effective method if and only if it is computable by a Turing machine. The thesis is named after American mathematician Alonzo Church and the British mathematician Alan Turing. Before the precise definition of computable function, mathematicians often used the informal term ''effectively calculable'' to describe functions that are computable by paper-and-pencil methods. In the 1930s, several independent attempts were made to formal system, formalize the notion of computability: * In 1933, Kurt Gödel, with Jacques Herbrand, formalized the definition of the class of general ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Applications Of Artificial Intelligence
Artificial intelligence (AI) has been used in applications throughout industry and academia. In a manner analogous to electricity or computers, AI serves as a general-purpose technology. AI programs are designed to simulate human perception and understanding. These systems are capable of adapting to new information and responding to changing situations. Machine learning has been used for various scientific and commercial purposes including language translation, image recognition, decision-making, credit scoring, and e-commerce. Agriculture In agriculture, AI has been proposed as a way for farmers to identify areas that need irrigation, fertilization, or pesticide treatments to increase yields, thereby improving efficiency. AI has been used to attempt to classify livestock pig call emotions, automate greenhouses, detect diseases and pests, and optimize irrigation. Architecture & Design AI in architecture has created a way for architects to create things beyond human unders ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Centre
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen as an open workspace for call center agents, with workstations that included a compute ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Financial Times
The ''Financial Times'' (''FT'') is a British daily newspaper printed in broadsheet and also published digitally that focuses on business and economic Current affairs (news format), current affairs. Based in London, the paper is owned by a Japanese holding company, Nikkei, Inc., Nikkei, with core editorial offices across Britain, the United States and continental Europe. In July 2015, Pearson plc, Pearson sold the publication to Nikkei for Pound sterling, £844 million (US$1.32 billion) after owning it since 1957. In 2019, it reported one million paying subscriptions, three-quarters of which were digital subscriptions. In 2023, it was reported to have 1.3 million subscribers of which 1.2 million were digital. The newspaper has a prominent focus on Business journalism, financial journalism and economic analysis rather than News media, generalist reporting, drawing both criticism and acclaim. It sponsors an Financial Times and McKinsey Business Book of the Year Award, annual book ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Natural Language Processing
Natural language processing (NLP) is a subfield of computer science and especially artificial intelligence. It is primarily concerned with providing computers with the ability to process data encoded in natural language and is thus closely related to information retrieval, knowledge representation and computational linguistics, a subfield of linguistics. Major tasks in natural language processing are speech recognition, text classification, natural-language understanding, natural language understanding, and natural language generation. History Natural language processing has its roots in the 1950s. Already in 1950, Alan Turing published an article titled "Computing Machinery and Intelligence" which proposed what is now called the Turing test as a criterion of intelligence, though at the time that was not articulated as a problem separate from artificial intelligence. The proposed test includes a task that involves the automated interpretation and generation of natural language ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Conversational AI
A chatbot (originally chatterbot) is a software application or web interface designed to have textual or spoken conversations. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades. Although chatbots have existed since the late 1960s, the field AI boom, gained widespread attention in the early 2020s due to the popularity of OpenAI's ChatGPT, followed by alternatives such as Microsoft's Microsoft Copilot, Copilot, DeepSeek (chatbot), DeepSeek and Google's Gemini (chatbot), Gemini. Such examples reflect the recent practice of basing such products upon broad foundation models, foundational large language models, such as GPT-4 or the Gemini (language model), Gemini language model, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ChatGPT
ChatGPT is a generative artificial intelligence chatbot developed by OpenAI and released on November 30, 2022. It uses large language models (LLMs) such as GPT-4o as well as other Multimodal learning, multimodal models to create human-like responses in text, speech, and images. It has access to features such as searching the web, using apps, and running programs. It is credited with accelerating the AI boom, an ongoing period of rapid investment in and public attention to the field of artificial intelligence (AI). Some observers have raised concern about the potential of ChatGPT and similar programs to displace human intelligence, enable plagiarism, or fuel misinformation. ChatGPT is built on OpenAI's proprietary series of generative pre-trained transformer (GPT) models and is Fine-tuning (machine learning), fine-tuned for conversational applications using a combination of supervised learning and reinforcement learning from human feedback. Successive user AI prompt, prompts an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
VentureBeat
''VentureBeat'' is an American technology website headquartered in San Francisco, California. ''VentureBeat'' is a tech news source that publishes news, analysis, long-form features, interviews, and videos. The ''VentureBeat'' company was founded in 2006 by Matt Marshall, an ex-correspondent for ''The Mercury News ''The Mercury News'' (formerly ''San Jose Mercury News'', often locally known as ''The Merc'') is a morning daily newspaper published in San Jose, California, in the San Francisco Bay Area. It is published by the Bay Area News Group, a subsidia ...''. History In March 2009, ''VentureBeat'' signed a partnership agreement with IDG to produce DEMO Conference, a conference for startups to announce their launches and raise funding from venture capitalists and angel investors. The partnership with IDG ended in 2012. In September 2009, Matt Marshall took on the role of executive producer for the DEMO conference. Over the years, a variety of companies have launched ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Facebook Messenger
Messenger, formerly known as Facebook Messenger, is an American proprietary instant messaging service developed by Meta Platforms. Originally developed as Facebook Chat in 2008, the client application of Messenger is currently available on iOS and Android mobile platforms, Windows and macOS desktop platforms, through the Messenger.com web application, and on the standalone Facebook Portal hardware. Messenger is used to send messages and exchange photos, videos, stickers, audio, and files, and also react to other users' messages and interact with bots. The service also supports voice and video calling. The standalone apps support using multiple accounts, conversations with end-to-end encryption, and playing games. With a monthly userbase of over 1 billion people it is among the largest social media platforms. History Following tests of a new instant messaging platform on Facebook in March 2008, the feature, then-titled "Facebook Chat", was gradually released to ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Meta Platforms
Meta Platforms, Inc. is an American multinational technology company headquartered in Menlo Park, California. Meta owns and operates several prominent social media platforms and communication services, including Facebook, Instagram, Threads (social network), Threads, Facebook Messenger, Messenger and WhatsApp. The company also operates an advertising network for its own sites and third parties; , advertising accounted for 97.8 percent of its total revenue. The company was originally established in 2004 as TheFacebook, Inc., and was renamed Facebook, Inc. in 2005. In 2021, it rebranded as Meta Platforms, Inc. to reflect a strategic shift toward developing the metaverse—an interconnected digital ecosystem spanning virtual reality, virtual and augmented reality technologies. Meta is considered one of the Big Tech, Big Five American technology companies, alongside Alphabet Inc., Alphabet (Google), Amazon (company), Amazon, Apple Inc., Apple, and Microsoft. In 2023, it was rank ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Alan Turing
Alan Mathison Turing (; 23 June 1912 – 7 June 1954) was an English mathematician, computer scientist, logician, cryptanalyst, philosopher and theoretical biologist. He was highly influential in the development of theoretical computer science, providing a formalisation of the concepts of algorithm and computation with the Turing machine, which can be considered a model of a general-purpose computer. Turing is widely considered to be the father of theoretical computer science. Born in London, Turing was raised in southern England. He graduated from University of Cambridge, King's College, Cambridge, and in 1938, earned a doctorate degree from Princeton University. During World War II, Turing worked for the Government Code and Cypher School at Bletchley Park, Britain's codebreaking centre that produced Ultra (cryptography), Ultra intelligence. He led Hut 8, the section responsible for German naval cryptanalysis. Turing devised techniques for speeding the breaking of Germ ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
