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Nextel Communications
Nextel Communications, Inc. was an American wireless service operator that merged with and ceased to exist as a subsidiary of Sprint Corporation, which would later be bought by T-Mobile US and folded into that company. Nextel in Brazil, and formerly in Argentina, Chile, Peru, the Philippines, and Mexico, is part of NII Holdings, a stand-alone, publicly traded company not owned by Sprint Corporation. Nextel Communications traces its roots to the 1987 foundation of FleetCall by Morgan O'Brien, Brian McAuley, Chris Rogers, and Peter Reinheimer. FleetCall changed its name to Nextel Communications, Inc. in 1993. Nextel provided digital, wireless communications services, originally focusing on the fleet and dispatch customers, but later marketed to all potential wireless customers. Nextel's network operated in the 800-MHz Specialized Mobile Radio band and used iDEN technology developed by Motorola. Nextel's iDEN network offered a then unique push-to-talk "walkie-talkie" feature in a ...
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Sprint Corporation
Sprint Corporation was an American telecommunications company. Before being acquired by T-Mobile US on April 1, 2020, it was the fourth-largest mobile network operator in the United States, serving 54.3 million customers as of June 30, 2019. The company also offered wireless voice, messaging, and broadband services through its various subsidiaries under the Boost Mobile and Open Mobile brands and wholesale access to its wireless networks to mobile virtual network operators. In July 2013, majority ownership of the company was purchased by the Japanese telecommunications company SoftBank Group. Sprint used CDMA, EvDO and 4G LTE networks, and formerly operated iDEN, WiMAX, and 5G NR networks. Sprint was incorporated in Kansas. Sprint traced its origins to the Brown Telephone Company, which was founded in 1899 to bring telephone service to the rural area around Abilene, Kansas. In 2006, Sprint left the local landline telephone business and spun those assets off into a n ...
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Federal Communications Commission
The Federal Communications Commission (FCC) is an independent agency of the United States government that regulates communications by radio, television, wire, internet, wi-fi, satellite, and cable across the United States. The FCC maintains jurisdiction over the areas of broadband access, fair competition, radio frequency use, media responsibility, public safety, and homeland security. The FCC was established pursuant to the Communications Act of 1934 to replace the radio regulation functions of the previous Federal Radio Commission. The FCC took over wire communication regulation from the Interstate Commerce Commission. The FCC's mandated jurisdiction covers the 50 states, the District of Columbia, and the territories of the United States. The FCC also provides varied degrees of cooperation, oversight, and leadership for similar communications bodies in other countries in North America. The FCC is funded entirely by regulatory fees. It has an estimated fiscal-2022 budg ...
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Half-duplex
A duplex communication system is a point-to-point system composed of two or more connected parties or devices that can communicate with one another in both directions. Duplex systems are employed in many communications networks, either to allow for simultaneous communication in both directions between two connected parties or to provide a reverse path for the monitoring and remote adjustment of equipment in the field. There are two types of duplex communication systems: full-duplex (FDX) and half-duplex (HDX). In a full-duplex system, both parties can communicate with each other simultaneously. An example of a full-duplex device is plain old telephone service; the parties at both ends of a call can speak and be heard by the other party simultaneously. The earphone reproduces the speech of the remote party as the microphone transmits the speech of the local party. There is a two-way communication channel between them, or more strictly speaking, there are two communication channel ...
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Time-division Multiple Access
Time-division multiple access (TDMA) is a channel access method for shared-medium networks. It allows several users to share the same frequency channel by dividing the signal into different time slots. The users transmit in rapid succession, one after the other, each using its own time slot. This allows multiple stations to share the same transmission medium (e.g. radio frequency channel) while using only a part of its channel capacity. Dynamic TDMA is a TDMA variant that dynamically reserves a variable number of time slots in each frame to variable bit-rate data streams, based on the traffic demand of each data stream. TDMA is used in digital 2G cellular systems such as Global System for Mobile Communications (GSM), IS-136, Personal Digital Cellular (PDC) and iDEN, in the Maritime Automatic Identification System, and in the Digital Enhanced Cordless Telecommunications (DECT) standard for portable phones. TDMA was first used in satellite communication systems by Wester ...
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Integrated Digital Enhanced Network
Integrated Digital Enhanced Network (iDEN) is a mobile telecommunications technology, developed by Motorola, which provides its users the benefits of a trunked radio and a cellular telephone. It was called the first mobile social network by many technology industry analysts. iDEN places more users in a given spectral space, compared to analog cellular and two-way radio systems, by using speech compression and time-division multiple access (TDMA). History The iDEN project originally began as MIRS (Motorola Integrated Radio System) in early 1991. The project was a software lab experiment focused on the utilization of discontiguous spectrum for GSM wireless. GSM systems typically require 24 contiguous voice channels, but the original MIRS software platform dynamically selected fragmented channels in the radio frequency (RF) spectrum in such a way that a GSM telecom switch could commence a phone call the same as it would in the contiguous channel scenario. Operating frequenc ...
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Customer Lifetime Value
In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is a prognostication of the net profit contributed to the whole future relationship with a customer. The prediction model can have varying levels of sophistication and accuracy, ranging from a crude heuristic to the use of complex predictive analytics techniques. Customer lifetime value can also be defined as the monetary value of a customer relationship, based on the present value of the projected future cash flows from the customer relationship. Customer lifetime value is an important concept in that it encourages firms to shift their focus from quarterly profits to the long-term health of their customer relationships. Customer lifetime value is an important metric because it represents an upper limit on spending to acquire new customers.Farris, Paul W.; Neil T. Bendle; Phillip E. Pfeifer; David J. Reibstein (2010). ''Marketing Metrics: The Definitive Guide ...
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Average Revenue Per User
Average revenue per user (ARPU), sometimes known as average revenue per unit, is a measure used primarily by consumer communications, digital media, and networking companies, defined as the total revenue divided by the number of subscribers. The term is used by companies that offer subscription services to clients for example, telephone carriers, Internet service providers, and hosts. It is a measure of the revenue generated by one customer phone, pager, etc., per unit time, typically per year or month. In mobile telephony, ARPU includes not only the revenues billed to the customer each month for usage but also the revenue generated from incoming calls, payable within the regulatory interconnection regime. Digital media and social media companies, which often rely on advertising revenue generated by users with free accounts, pay particularly close attention to their ARPU. Variations in ARPU reflect changes in the companies' ability to generate revenue and heavily impact their st ...
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Customer Retention
Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations generally attempt to reduce customer defections. Customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship and successful retention efforts take this entire lifecycle into account. A company's ability to attract and retain new customers is related not only to its product or services, but also to the way it services its existing customers, the value the customers actually perceive as a result of utilizing the solutions, and the reputation it creates within and across the marketplace. Successful customer retention involves more than giving the customer what they expect. ...
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Loyalty Business Model
The loyalty business model is a business model used in strategic management in which a company's resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is where quality of product or service leads to customer satisfaction, which leads to customer loyalty, which leads to profitability. The service quality model A model by Kaj Storbacka, Tore Strandvik, and Christian Grönroos (1994), the service quality model, is more detailed than the basic loyalty business model but arrives at the same conclusion. In it, customer satisfaction is first based on a recent experience of the product or service. This assessment depends on prior expectations of overall quality compared to the actual performance received. If the recent experience exceeds prior expectations, customer satisfaction is likely to be high. Customer satisfaction can also be high even ...
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Customer Lifecycle Management
Customer lifecycle management (CLM) is the measurement of multiple customer-related Performance metric, metrics, which, when analyzed for a period of time, indicate Business performance, performance of a business. The overall scope of the CLM implementation process encompasses all domains or departments of an organization, which generally brings all sources of static and dynamic data, marketing processes, and value-added services to a unified decision supporting platform through iterative phases of customer acquisition, Customer retention, retention, Cross-selling, cross- and upselling, and Customer attrition, lapsed customer win-back. Some detailed CLM models further break down these phases into acquisition, introduction to products, profiling (information science), profiling of customers, growth of customer base, cultivation of loyalty among customers, and termination of Customer relationship management, customer relationship. Any customer lifecycle management program would need ...
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Global Positioning System
The Global Positioning System (GPS) is a satellite-based hyperbolic navigation system owned by the United States Space Force and operated by Mission Delta 31. It is one of the global navigation satellite systems (GNSS) that provide geolocation and time information to a GPS receiver anywhere on or near the Earth where there is an unobstructed line of sight to four or more GPS satellites. It does not require the user to transmit any data, and operates independently of any telephone or Internet reception, though these technologies can enhance the usefulness of the GPS positioning information. It provides critical positioning capabilities to military, civil, and commercial users around the world. Although the United States government created, controls, and maintains the GPS system, it is freely accessible to anyone with a GPS receiver. Overview The GPS project was started by the U.S. Department of Defense in 1973. The first prototype spacecraft was launched in 1978 an ...
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