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Hotels
A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided inside a hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a refrigerator, and other kitchen facilities, upholstered chairs, a television, and en-suite bathrooms. Small, lower-priced hotels may offer only the most basic guest services and facilities. Larger, higher-priced hotels may provide additional guest facilities such as a swimming pool, a business center with computers, printers, and other office equipment, childcare, conference and event facilities, tennis or basketball courts, gymnasium, restaurants, day spa, and social function services. Hotel rooms are usually numbered (or named in some smaller hotels and B&Bs) to allow guests to identify their room. Some boutique, high-end hotels have custom decorated rooms. Some hotels offer meals as part of a room and board arrangement. In Japan, capsu ...
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Boutique Hotel
Boutique hotels are small-capacity Hotel, hotels that provide more personalized service than typical hotels. They typically have fewer than a hundred rooms, and are considered more "trendy" and "intimate", often due to their location in urban areas. They will usually also display a strong sense of aesthetic, and have a unique, un-homogenized character. They may be themed too, such as by having a focus on nature, environment, cuisine, history, community and cultural immersion, attentive service, or well-being. History Boutique hotels first began appearing in the 1980s in major cities such as London, New York City, New York, and San Francisco. There is debate about who started the boutique hotel concept. Blakes Hotel in South Kensington, South Kensington, London, designed by Anouska Hempel, and the Bedford by Bill Kimptom in Union Square, San Francisco, both founded in 1981, may have started the trend. The term "boutique hotel" was coined by Steve Rubell, who compared Morgans Ho ...
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Extended Stay Hotel
An apartment hotel or aparthotel (also residential hotel or extended-stay hotel) is a serviced apartment complex that uses a hotel-style booking system. It is similar to renting an apartment, but with no fixed contracts and occupants can "check out" whenever they wish, subject to the applicable minimum length of stay imposed by the company. An apartment hotel complex usually offers a complete fully fitted apartment. These complexes are usually custom built, and similar to a hotel complex containing a varied number of apartments. The length of stay in these apartment hotels is varied with anywhere from a few days to months or even years. The people who stay in apartment hotels use them as long-term accommodation; therefore, the hotels are often fitted with most things the average home would require. Origins Apartment hotels were first created in holiday destinations as accommodation for families that needed to "live" in an apartment rather than "stay" as they would in a hote ...
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Suite (hotel)
A suite in a hotel or other public accommodation (e.g. a cruise ship) denotes, according to most dictionary definitions, connected rooms under one room number. Hotels may refer to suites as a class of accommodations with more space than a typical hotel room, but technically speaking there should be more than one room to constitute a true suite. In luxury or upscale accommodations, such as Ritz Carlton, InterContinental, Marriott, Westin, Four Seasons, Shangri-La or St. Regis, key features may include multiple rooms. Many independent properties have one or more honeymoon suites. The most luxurious accommodation in a hotel is often called the presidential suite or royal suite. Upper-midscale accommodations, such as Comfort Suites, Hampton Inn & Suites, and Candlewood Suites, may denote suites as one room with more space and furniture than a standard hotel room, and so technically these would not be considered suites of rooms per se. In addition to one or more beds and a ...
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Motel
A motel, also known as a motor hotel, motor inn or motor lodge, is a hotel designed for motorists, usually having each room entered directly from the Parking lot, parking area for motor vehicles rather than through a central Lobby (room), lobby. Entering Dictionary, dictionaries after World War II, the word ''motel'', coined as a portmanteau of "motor hotel", originates from the defunct lodging compound establishment, Motel Inn, The Milestone Mo-Tel in San Luis Obispo, California (later renamed as "Motel Inn"), which was built in 1925. The term referred to a type of hotel consisting of a single building of connected rooms whose doors faced a parking lot and in some circumstances, a common area or a series of small cabins with common parking. Motels are often individually owned, though motel chains do exist. As large highway systems began to be developed in the 1920s, long-distance road journeys became more common, and the need for inexpensive, easily accessible overnight acco ...
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Capsule Hotel
A capsule hotel (), also known in the Western world as a pod hotel, is a type of hotel developed in Japan that features many small, bed-sized rooms known as capsules. Capsule hotels provide cheap, basic overnight accommodation for guests who do not require or who cannot afford larger, more expensive rooms offered by more conventional hotels. The first capsule hotel in the world opened in 1979 and was the Capsule Inn Osaka, located in the Umeda district of Osaka, Japan and designed by Kisho Kurokawa. From there, it spread to other cities within Japan. Since then, the concept has further spread to various other territories, including Belgium, Canada, China, Hong Kong, Iceland, India, Indonesia, Israel, Poland, Saudi Arabia, and South Korea. Description The guest room is a chamber roughly the length and width of a single bed, with sufficient height for a hotel guest to crawl in and sit up on the bed. The chamber walls may be made of wood, metal or any rigid material, but are oft ...
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Concierge
A concierge () is an employee of a multi-tenant building, such as a hotel or apartment building, who receives and helps guests. The concept has been applied more generally to other hospitality settings and to personal concierges who manage the errands of private clients. Duties and functions In history In medieval times, the concierge was an officer of the king who was charged with executing justice, with the help of his bailiffs. Initially working as a porter of a castle, under Hugh Capet up to Louis XI, the term was transferred to a high official of the kingdom and - after the castles had lost their defensive function and served as prisons - also to prison guards, appointed by the king to maintain order and oversee the police and prisoner records. In apartment or office buildings The concierge serves inhabitants and guests of an apartment or office building with duties similar to those of a receptionist. The position can also be maintained by a security guard over the ...
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Lodging
Lodging refers to the use of a short-term dwelling, usually by renting the living space or sometimes through some other arrangement. People who travel and stay away from home for more than a day need lodging for sleep, rest, food, safety, shelter from cold temperatures or rain, storage of luggage and access to common household functions. Lodging is a form of the sharing economy. Lodging is done in a hotel, motel, hostel, or inn, a private home (commercial, i.e. a bed and breakfast, a guest house, a vacation rental, or non-commercially, as in certain homestays or the home of friends), in a tent, caravan/ campervan (often on a campsite). Lodgings may be self-catering, whereby no food is provided, but cooking facilities are available. Lodging is offered by an owner of real property or a leasehold estate, including the hotel industry, hospitality industry, real estate investment trusts, and owner-occupancy houses. Lodging can be facilitated by an intermediary such as a ...
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Hotel Manager
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to: management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title "hotel manager" or "hotelier" often refers to the hotel's general manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership. The hotel's general manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operations. Hotel management structure The size and complexity of a hotel management organizational structure varie ...
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Bed And Breakfast
A bed and breakfast (typically shortened to B&B or BnB) is a small lodging establishment that offers overnight accommodation and breakfast. In addition, a B&B sometimes has the hosts living in the house. ''Bed and breakfast'' is also used to describe the level of catering included in a hotel's room prices, as opposed to room-only, room and board, half-board, or full-board. International differences Australia There are approximately 7,000 B&Bs in Australia. The B&B industry in Australia generates about $132 million in annual revenue. China In China, expatriates have remodeled traditional structures in quiet picturesque rural areas and opened a few rustic boutique hotels with minimum amenities. Most patrons are foreign tourists but they are growing in popularity among Chinese domestic tourists. India In India, the government is promoting the concept of bed & breakfast. The government is doing this to increase tourism, especially keeping in view the demand for hotels during t ...
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Resort
A resort (North American English) is a self-contained commercial establishment that aims to provide most of a vacationer's needs. This includes food, drink, swimming, accommodation, sports, entertainment and shopping, on the premises. A hotel is frequently a central feature of a resort and the term ''resort'' may be used for a hotel that provides an array of entertainment and recreational activities. Some resorts are also condominium complexes that offer timeshares or fractional ownership, in addition to wholly owned condominiums. A resort is not always a commercial establishment operated by a single company, but in the late 20th century, that sort of facility became more common. In British English, "resort" means a town which people visit for holidays and day trips, typically containing hotels where holidaymakers stay. Examples of such towns include Blackpool and Brighton. Amusement resort A destination hotel, destination resort is a resort that itself contains the nece ...
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General Manager
A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility. A general manager usually oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business. Frequently, the general manager is responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results for an organization. In many cases, the general manager of a business is given a different formal title or titles. Most corporate managers holding the titles of chief executive officer (CEO) or president, for example, are the general managers of their respective businesses. More rarely, the chief financial officer (CFO), chief operating officer (COO), or chief marketing officer (CMO) will act as the general manager of the business. Depending on the company, ...
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Room Service
Room service or in-room dining is a hotel service enabling guests to choose items of food and drink for delivery to their hotel room for consumption. Room service is organized as a subdivision within the food and beverage department of high-end hotel and resort properties. It is uncommon for room service to be offered in hotels that are not high-end, or in motels. Room service may also be provided for guests on cruise ships. Room service may be provided on a 24-hour basis or limited to late night hours only. Due to the cost of customized orders and delivery of room service, prices charged to the patron are typically much higher than in the hotel's restaurant or tuck shop, and a gratuity is expected in some regions. History The Waldorf Astoria New York, Waldorf Astoria hotel in New York — already a symbol of fame and distinction from its construction during the late 19th century — is credited as being the first modern hotel to offer room service (along with other industry ...
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