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Call-recording Software
Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and Call-tracking software, tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality. Considerations Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to business continuity planning, especially for pandemic planning. The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board. Digital lines cannot be recorded unless the call recording system can capture and decode the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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PSTN
The public switched telephone network (PSTN) is the aggregate of the world's telephone networks that are operated by national, regional, or local telephony operators. It provides infrastructure and services for public telephony. The PSTN consists of telephone lines, fiber-optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables interconnected by switching centers, such as central offices, network tandems, and international gateways, which allow telephone users to communicate with each other. Originally a network of fixed-line analog telephone systems, the PSTN is now predominantly digital in its core network and includes terrestrial cellular, satellite, and landline systems. These interconnected networks enable global communication, allowing calls to be made to and from nearly any telephone worldwide. Many of these networks are progressively transitioning to Internet Protocol to carry their telephony tra ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Mobile Phone
A mobile phone or cell phone is a portable telephone that allows users to make and receive calls over a radio frequency link while moving within a designated telephone service area, unlike fixed-location phones ( landline phones). This radio frequency link connects to the switching systems of a mobile phone operator, providing access to the public switched telephone network (PSTN). Modern mobile telephony relies on a cellular network architecture, which is why mobile phones are often referred to as 'cell phones' in North America. Beyond traditional voice communication, digital mobile phones have evolved to support a wide range of additional services. These include text messaging, multimedia messaging, email, and internet access (via LTE, 5G NR or Wi-Fi), as well as short-range wireless technologies like Bluetooth, infrared, and ultra-wideband (UWB). Mobile phones also support a variety of multimedia capabilities, such as digital photography, video recordin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Call-recording Software
Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and Call-tracking software, tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality. Considerations Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to business continuity planning, especially for pandemic planning. The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board. Digital lines cannot be recorded unless the call recording system can capture and decode the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Telephony Application Programming Interface
The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running Microsoft Windows to use telephone services. Different versions of TAPI are available on different versions of Windows. TAPI allows applications to control telephony functions between a computer and telephone network for data, fax, and voice calls. It includes basic functions, such as dialing, answering, and hanging up a call. It also supports supplementary functions, such as hold, transfer, conference, and call park found in PBX, ISDN, and other telephone systems. TAPI is used primarily to control either modems or, more recently, to control business telephone system (PBX) handsets. When controlling a PBX handset, the driver is provided by the manufacturer of the telephone system. Some manufacturers provide drivers that allow the control of multiple handsets. This is traditionally called "third-party control". Other manufacturer ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Telephone Call Recording Laws
Telephone call recording laws are legislation enacted in many jurisdictions, such as countries, states, provinces, that regulate the practice of telephone call recording. Call recording or monitoring is permitted or restricted with various levels of privacy protection, law enforcement requirements, anti-fraud measures, or individual party consent. Australia The federal ''Telecommunications (Interception and Access) Act 1979'' and State and Territory listening devices laws may both apply to monitoring or recording of telephone conversations.Office of the Australian Information Commissioner, Advisory privacy guidelines, https://www.oaic.gov.au/agencies-and-organisations/app-guidelines/ The general rule is that the call may not be recorded. Section 7 of the ''Telecommunications (Interception and Access) Act 1979'' prohibits intercepting a telephone call. "Interception" is defined in section 6, of which one element is that it is made "without the knowledge of the person making the c ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Telephone Tapping
Wiretapping, also known as wire tapping or telephone tapping, is the monitoring of telephone and Internet-based conversations by a third party, often by covert means. The wire tap received its name because, historically, the monitoring connection was an actual electrical tap on an analog telephone or telegraph line. Legal wiretapping by a government agency is also called lawful interception. Passive wiretapping monitors or records the traffic, while active wiretapping alters or otherwise affects it. Legal status Lawful interception is officially strictly controlled in many countries to safeguard privacy; this is the case in all liberal democracies. In theory, telephone tapping often needs to be authorized by a court, and is again in theory, normally only approved when evidence shows it is not possible to detect criminal or subversive activity in less intrusive ways. Oftentimes, the law and regulations require that the crime investigated must be at least of a certain sever ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Call-recording Services
A call recording service is a commercial enterprise that can record telephone calls for a fee. For example, a lawyer needing to record conversations with clients, for example, must be able to capture calls from an office telephone system, from a mobile phone, and a home line. Traditionally, this required three recording systems, one PBX-based, one smartphone-based, and one PC-based. These recordings, of course, end up in three different places. Managing this complexity is difficult, expensive, and inefficient. A service approach instead records calls over all three devices and provide convenient access to all recordings. History Until recently, recording a telephone call required special hardware or software. The introduction of Alphabet Google's Android 9 Pie made call recording prohibitively difficult without rooting the phone. Hardware Hardware recording devices are cumbersome and expensive, limiting their use to law enforcement agencies. For this reason, hardware-based ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Call-recording Hardware
recording hardware, or a telephone recorder, is hardware that can be used to record telephone conversations. Call recording hardware is most often used by law enforcement, lawyers, journalist, and call centers to record phone transaction with customers. History Recording of telephone conversations in wired systems requires physical access to the lines over which calls are carried. PBX based call-recording hardware is sold by PBX vendors and third parties. This hardware is attached to the PBX. It can be configured to record all calls or some calls, either randomly or on demand. ''Businesses'', particularly call centers, use call recording for training, quality management, and legal compliance. ''Consumer'' call-recording hardware was introduced in the 1970s, along with the first consumer-grade answering machines. These devices were connected to the same physical line as one of the telephones involved in the conversation. While the more sophisticated devices were au ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Telephone Call Recording Laws
Telephone call recording laws are legislation enacted in many jurisdictions, such as countries, states, provinces, that regulate the practice of telephone call recording. Call recording or monitoring is permitted or restricted with various levels of privacy protection, law enforcement requirements, anti-fraud measures, or individual party consent. Australia The federal ''Telecommunications (Interception and Access) Act 1979'' and State and Territory listening devices laws may both apply to monitoring or recording of telephone conversations.Office of the Australian Information Commissioner, Advisory privacy guidelines, https://www.oaic.gov.au/agencies-and-organisations/app-guidelines/ The general rule is that the call may not be recorded. Section 7 of the ''Telecommunications (Interception and Access) Act 1979'' prohibits intercepting a telephone call. "Interception" is defined in section 6, of which one element is that it is made "without the knowledge of the person making the c ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Timestamp
A timestamp is a sequence of characters or encoded information identifying when a certain event occurred, usually giving date and time of day, sometimes accurate to a small fraction of a second. Timestamps do not have to be based on some absolute notion of time, however. They can have any epoch, can be relative to any arbitrary time, such as the power-on time of a system, or to some arbitrary time in the past. A distinction is sometimes made between the terms datestamp, timestamp and date-timestamp: * Datestamp or DS: A date, for example -- according to ISO 8601 * Timestamp or TS: A time of day, for example :: using 24-hour clock * Date-timestamp or DTS: Date and time, for example --, :: History The term "timestamp" derives from rubber stamps used in offices to stamp the current date, and sometimes time, in ink on paper documents, to record when the document was received. Common examples of this type of timestamp are a postmark on a letter or the "in" and "out" times on a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Packet Capture
A packet analyzer (also packet sniffer or network analyzer) is a computer program or computer hardware such as a packet capture appliance that can analyze and log traffic that passes over a computer network or part of a network. Packet capture is the process of intercepting and logging traffic. As data streams flow across the network, the analyzer captures each packet and, if needed, decodes the packet's raw data, showing the values of various fields in the packet, and analyzes its content according to the appropriate RFC or other specifications. A packet analyzer used for intercepting traffic on wireless networks is known as a wireless analyzer - those designed specifically for Wi-Fi networks are Wi-Fi analyzers. While a packet analyzer can also be referred to as a network analyzer or protocol analyzer these terms can also have other meanings. Protocol analyzer can technically be a broader, more general class that includes packet analyzers/sniffers. However, the terms a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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VoIP
Voice over Internet Protocol (VoIP), also known as IP telephony, is a set of technologies used primarily for voice communication sessions over Internet Protocol (IP) networks, such as the Internet. VoIP enables voice calls to be transmitted as data packets, facilitating various methods of voice communication, including traditional applications like Skype, Microsoft Teams, Google Voice, and VoIP phones. Regular telephones can also be used for VoIP by connecting them to the Internet via analog telephone adapters (ATAs), which convert traditional telephone signals into digital data packets that can be transmitted over IP networks. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the delivery of voice and other communication services, such as fax, SMS, and voice messaging, over the Internet, in contrast to the traditional public switched telephone network (PSTN), commonly known as plain old telephone service (POTS) ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |