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Call-recording Software
Mp3/3gpp/wavCall recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality. Considerations Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to business continuity planning, especially for pandemic planning. The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board. Digital lines cannot be recorded unless the call recording system can capture and decode the proprietary ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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PSTN
The public switched telephone network (PSTN) provides infrastructure and services for public telecommunication Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than tha .... The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telephony operators. These consist of telephone lines, fiber optic cables, microwave transmission links, Routing in cellular networks, cellular networks, communications satellites, and undersea telephone cables, all interconnected by switching centers which allow most telephones to communicate with each other. Originally a network of fixed-line Analog signal processing, analog telephone systems, the PSTN is now almost entirely digital in its core network and includes mobile and other networks, a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Packet Capture
A packet analyzer, also known as packet sniffer, protocol analyzer, or network analyzer, is a computer program or computer hardware such as a packet capture appliance, that can intercept and log traffic that passes over a computer network or part of a network. Packet capture is the process of intercepting and logging traffic. As data streams flow across the network, the analyzer captures each packet and, if needed, decodes the packet's raw data, showing the values of various fields in the packet, and analyzes its content according to the appropriate RFC or other specifications. A packet analyzer used for intercepting traffic on wireless networks is known as a wireless analyzer or WiFi analyzer. While a packet analyzer can also be referred to as a network analyzer or protocol analyzer these terms can also have other meanings. Protocol analyzer can technically be a broader, more general class that includes packet analyzers/sniffers. However, the terms are frequently used inte ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Call-recording Software
Mp3/3gpp/wavCall recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality. Considerations Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to business continuity planning, especially for pandemic planning. The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board. Digital lines cannot be recorded unless the call recording system can capture and decode the proprietary ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Telephony Application Programming Interface
The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running Microsoft Windows to use telephone services. Different versions of TAPI are available on different versions of Windows. TAPI allows applications to control telephony functions between a computer and telephone network for data, fax, and voice calls. It includes basic functions, such as dialing, answering, and hanging up a call. It also supports supplementary functions, such as hold, transfer, conference, and call park found in PBX, ISDN, and other telephone systems. TAPI is used primarily to control either modems or, more recently, to control business telephone system (PBX) handsets. When controlling a PBX handset, the driver is provided by the manufacturer of the telephone system. Some manufacturers provide drivers that allow the control of multiple handsets. This is traditionally called "third-party control". Other manufactu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Telephone Call Recording Laws
Telephone call recording laws refer to the official legislation regarding call recording in different countries, including how or if the consent of parties is required beforehand. Australia The federal ''Telecommunications (Interception and Access) Act 1979'' and State and Territory listening devices laws may both apply to monitoring or recording of telephone conversations.Office of the Australian Information Commissioner, Advisory privacy guidelines, https://www.oaic.gov.au/agencies-and-organisations/app-guidelines/ The general rule is that the call may not be recorded. Section 7 of the ''Telecommunications (Interception and Access) Act 1979'' prohibits intercepting a telephone call. "Interception" is defined in section 6, of which one element is that it is made "without the knowledge of the person making the communication". There are exceptions to these rules in very limited circumstances, including where a warrant applies. If a call is to be recorded or monitored, an organizat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Telephone Tapping
Telephone tapping (also wire tapping or wiretapping in American English) is the monitoring of telephone and Internet-based conversations by a third party, often by covert means. The wire tap received its name because, historically, the monitoring connection was an actual electrical tap on the telephone line. Legal wiretapping by a government agency is also called lawful interception. Passive wiretapping monitors or records the traffic, while active wiretapping alters or otherwise affects it. Legal status Lawful interception is officially strictly controlled in many countries to safeguard privacy; this is the case in all liberal democracies. In theory, telephone tapping often needs to be authorized by a court, and is again in theory, normally only approved when evidence shows it is not possible to detect criminal or subversive activity in less intrusive ways. Oftentimes, the law and regulations require that the crime investigated must be at least of a certain severity. Ille ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Call-recording Services
A call recording service is a commercial enterprise that can record telephone calls for a fee. For example, a lawyer needing to record conversations with clients, for example, must be able to capture calls from an office telephone system, from a mobile phone, and a home line. Traditionally, this required three recording systems, one PBX-based, one smartphone-based, and one PC-based. These recordings, of course, end up in three different places. Managing this complexity is difficult, expensive, and inefficient. A service approach instead records calls over all three devices and provide convenient access to all recordings. History Until recently, recording a telephone call required special hardware or software. The introduction of Alphabet Google's Android 9 Pie made call recording prohibitively difficult without rooting the phone. Hardware Hardware recording devices are cumbersome and expensive, limiting their use to law enforcement agencies. For this reason, hardware-based i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Telephone Call Recording Laws
Telephone call recording laws refer to the official legislation regarding call recording in different countries, including how or if the consent of parties is required beforehand. Australia The federal ''Telecommunications (Interception and Access) Act 1979'' and State and Territory listening devices laws may both apply to monitoring or recording of telephone conversations.Office of the Australian Information Commissioner, Advisory privacy guidelines, https://www.oaic.gov.au/agencies-and-organisations/app-guidelines/ The general rule is that the call may not be recorded. Section 7 of the ''Telecommunications (Interception and Access) Act 1979'' prohibits intercepting a telephone call. "Interception" is defined in section 6, of which one element is that it is made "without the knowledge of the person making the communication". There are exceptions to these rules in very limited circumstances, including where a warrant applies. If a call is to be recorded or monitored, an organizat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Timestamp
A timestamp is a sequence of characters or encoded information identifying when a certain event occurred, usually giving date and time of day, sometimes accurate to a small fraction of a second. Timestamps do not have to be based on some absolute notion of time, however. They can have any epoch, can be relative to any arbitrary time, such as the power-on time of a system, or to some arbitrary time in the past. The term "timestamp" derives from rubber stamps used in offices to stamp the current date, and sometimes time, in ink on paper documents, to record when the document was received. Common examples of this type of timestamp are a postmark on a letter or the "in" and "out" times on a time card. In modern times usage of the term has expanded to refer to digital date and time information attached to digital data. For example, computer files contain timestamps that tell when the file was last modified, and digital cameras add timestamps to the pictures they take, recording ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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Mobile Phone
A mobile phone, cellular phone, cell phone, cellphone, handphone, hand phone or pocket phone, sometimes shortened to simply mobile, cell, or just phone, is a portable telephone that can make and receive telephone call, calls over a radio frequency link while the user is moving within a telephone service area. The radio frequency link establishes a connection to the switching systems of a mobile phone operator, which provides access to the public switched telephone network (PSTN). Modern mobile telephone services use a cellular network architecture and, therefore, mobile telephones are called ''cellular telephones'' or ''cell phones'' in North America. In addition to telephony, digital mobile phones (2G) support a variety of other GSM services, services, such as text messaging, Multimedia Messaging Service, multimedia messagIng, email, Internet access, short-range wireless communications (Infrared Data Association, infrared, Bluetooth), business applications, video games and dig ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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IP PBX
An IP PBX ("Internet Protocol private branch exchange") is a system that connects telephone extensions to the public switched telephone network (PSTN) and provides internal communication for a business. An IP PBX is a PBX system with IP connectivity and may provide additional audio, video, or instant messaging communication utilizing the TCP/IP protocol stack. Voice over IP (VoIP) gateways can be combined with traditional PBX functionality to allow businesses to use their managed intranet to help reduce long distance expenses and take advantage of the benefits of a single network for voice and data (converged network). An IP PBX may also provide CTI features. An IP PBX can exist as a physical hardware device or as a software platform. Function IP PBX is primarily a software hosted on a regular desktop or server as per the requirement demands based on the expected traffic & criticality. Till 2019 IP PBX were deployed primarily as inbound and outbound call center solutions fo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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VoIP
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS). Overview The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, the digital information is packetized and transmission occurs as IP packets over a packet-switched network. They transport media streams using special media delivery proto ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |