|
CI And OCI-R
CI or Ci may refer to: Business terminology * Customer intelligence, a discipline in marketing * Competitive intelligence * Corporate identity * Continual improvement * Confidential information Businesses and organisations Academia and education * California State University, Channel Islands * Channel Islands High School * Collegium Invisibile * Confucius Institute Religion * Josephites of Belgium, a Catholic congregation * Christian Identity * Christian Institute, a British charity which promotes Christian values Other businesses and organizations * Charity Intelligence Canada * China Airlines (IATA code) * Cigna health services (NYSE symbol) * Consumers International * Cycling Ireland * CI Records, a music record label * Cambria and Indiana Railroad * CANZUK International, organisation which promotes cooperation between Canada, Australia, New Zealand and the United Kingdom * Conservation International, an international environmental non-governmental organization * Communicatio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Intelligence
Customer intelligence (CI) as part of business intelligence is the process of gathering and analyzing information regarding customers, and their details and activities, to build deeper and more effective customer relationships and improve decision-making by vendors. CRM Customer intelligence is a key component of effective customer relationship management (CRM), and when effectively implemented it is a rich source of insight into the behaviour and experience of a company's customer base. As an example, some customers walk into a store and walk out without buying anything. Information about these customers/prospects (or their visits) may not exist in a traditional CRM system, as no sales are entered on the store cash register. Although no commercial transaction took place, knowing ''why'' customers leave the store (perhaps by asking them, or a store employee, to complete a survey) and using this data to make inferences about customer behaviour, is an example of CI. Process Cu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |