Business Operating System (management)
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Business Operating System (management)
The term business operating system (BOS) refers to standard, enterprise-wide collection of business processes used in many diversified industrial companies. The definition has also been extended to include the common structure, principles and practices necessary to drive the organization. Diversified industrial companies like Ingersoll Rand, Honeywell, and Danaher have adopted a standard, common collection of business processes and/or business process improvement methodologies which they use to manage strategy development and execution. In the case of Danaher, the business system is a core part of the company's culture and is seen as one of the key drivers of corporate performance. The objectives of such systems are to ensure daily work is focused on the organisation's strategic objectives and is done in the most efficient way. The systems deal with the questions "why" (purpose of the work), "what" (specific objectives of the work) and "how" (the processes used to do the work). ...
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Business Process
A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers. A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos. Overview A business process begins with a mission objective (an external event) and ends with achievement of the business objectiv ...
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United Technologies
United Technologies Corporation (UTC) was an American multinational conglomerate headquartered in Farmington, Connecticut. It researched, developed, and manufactured products in numerous areas, including aircraft engines, aerospace systems, HVAC, elevators and escalators, fire and security, building automation, and industrial products, among others. UTC was also a large military contractor, getting about 10% of its revenue from the U.S. government. Gregory J. Hayes was the CEO and chairman. In April 2020 UTC merged with the Raytheon Company to form Raytheon Technologies. History Pre-1970s 1970s and 1980s In 1974, Harry Gray left Litton Industries to become the CEO of United Aircraft.. He pursued a strategy of growth and diversification, changing the parent corporation's name to United Technologies Corporation (UTC) in 1975 to reflect the intent to diversify into numerous high tech fields beyond aerospace.. (The change became official on May 1, 1975.) The diversifi ...
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Gemba
is a Japanese term meaning "the actual place". Japanese detectives call the crime scene ''genba,'' and Japanese TV reporters may refer to themselves as reporting from ''genba.'' In business, ''genba'' refers to the place where value is created; in manufacturing the ''genba'' is the factory floor. It can be any "site" such as a construction site, sales floor or where the service provider interacts directly with the customer. In lean manufacturing, the idea of ''genba'' is that the problems are visible, and the best improvement ideas will come from going to the ''genba.'' The ''gemba'' walk, much like management by walking around (MBWA), is an activity that takes management to the front lines to look for waste and opportunities to practice ''genba kaizen,'' or practical shop floor improvement. An important difference with MBWA is that Gemba Walks are not done randomly, but with a clear goal and often frequency and structure. Glenn Mazur introduced this term into Quality Funct ...
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Just-in-time Manufacturing
Lean manufacturing is a production method aimed primarily at reducing times within the production system as well as response times from suppliers and to customers. It is closely related to another concept called just-in-time manufacturing (JIT manufacturing in short). Just-in-time manufacturing tries to match production to demand by only supplying goods which have been ordered and focuses on efficiency, productivity (with a commitment to continuous improvement) and reduction of "wastes" for the producer and supplier of goods. Lean manufacturing adopts the just-in-time approach and additionally focuses on reducing cycle, flow and throughput times by further eliminating activities which do not add any value for the customer. Lean manufacturing also involves people who work outside of the manufacturing process, such as in marketing and customer service. Lean manufacturing is particularly related to the operational model implemented in the post-war 1950s and 1960s by the Japa ...
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Kaizen
is concept referring to business activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers. ''Kaizen'' also applies to processes, such as purchasing and logistics, that cross organizational boundaries into the supply chain. It has been applied in healthcare, psychotherapy, life coaching, government, and banking. By improving standardized programs and processes, kaizen aims to eliminate waste and redundancies ( lean manufacturing). Kaizen was first practiced in Japanese businesses after World War II, influenced in part by American business and quality-management teachers, and most notably as part of The Toyota Way. It has since spread throughout the world and has been applied to environments outside of business and productivity. Overview The Japanese word means 'change for better', with the inherent meaning of either 'continuous' or 'philosophy' in Japanese dictionaries and in everyday use. The word refers ...
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Yoji Akao
was a Japanese planning specialist recognized as the developer of Hoshin Kanri (a strategic planning methodology). With the late Shigeru Mizuno, he developed Quality Function Deployment (a group decision making technique). Akao and Mizuno also co-founded the Quality Function Deployment Institute: a non-profit organization dedicated to dissemination and advancement of QFD. Akao received a Ph.D. in 1964 from the Tokyo Institute of Technology is a national research university located in Greater Tokyo Area, Japan. Tokyo Tech is the largest institution for higher education in Japan dedicated to science and technology, one of first five Designated National University and selected a ....Productivity Press


Books

Akao authored or co-authored several books: * Quality Function Deployment: Integrating Cus ...
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Hoshin Kanri
Hoshin Kanri (Japanese: 方針管理, "policy management") is a 7-step process used in strategic planning in which strategic goals are communicated throughout the company and then put into action. The Hoshin Kanri strategic planning system originated from post-war Japan, but has since spread to the U.S. and around the world. Translated from Japanese, Hoshin Kanri aptly means "compass management". The individual words "hoshin" and "kanri" mean direction and administration, respectively. Overview Hoshin Kanri requires a strategic vision in order to succeed. From there, strategic objectives need to be clearly defined, with goals being written for long periods of a one to five-year-long timeframe. Once the long term timeframe goals are completed, the team can focus on yearly objectives. Management needs to avoid picking too many vital goals in order to stay focused on what is strategically important. The big goals then need to be broken down into smaller goals, at a weekly and mont ...
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Magellan Aerospace
Magellan Aerospace Corporation is a Canadian manufacturer of aerospace systems and components. Magellan also repairs and overhauls, tests, and provides aftermarket support services for engines, and engine structural components. The company's business units are divided into the product areas of aeroengines, aerostructures, rockets and space, and specialty products. Its corporate offices in Mississauga, Ontario, Magellan operates in facilities throughout Canada, the United States, and the United Kingdom. Magellan is a component supplier for the Airbus A380, the Boeing 787 Dreamliner, the F-35 Joint Strike Fighter, and Bombardier's complete line of business and commuter aircraft. Magellan also supplies gas turbine components for airplanes, helicopters, and military vehicles such as the M1 Abrams. History Magellan was formed in 1996 from the remains of Fleet Industries, a subsidiary of the US-based Fleet Aerospace located in Fort Erie, Ontario. They produced products and ser ...
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Lean Six Sigma
Lean Six Sigma is a method that uses a collaborative team effort to improve performance by systematically removing waste and reducing variation. It combines lean manufacturing/ lean enterprise and Six Sigma to eliminate the eight kinds of waste ( ''muda''). History 1980s–2000s Lean Six Sigma's predecessor, Six Sigma, originated from the Motorola company in the United States in 1986. Six Sigma was developed within Motorola to compete with the '' kaizen'' (or lean manufacturing) business model in Japan. In the 1990s, Allied Signal hired Larry Bossidy and introduced Six Sigma in heavy manufacturing. A few years later, General Electric's Jack Welch consulted Bossidy and implemented Six Sigma at the conglomerate. During the 2000s, Lean Six Sigma forked from Six Sigma and became its own unique process. While Lean Six Sigma developed as a specific process of Six Sigma, it also incorporates ideas from lean manufacturing, which was developed as a part of the Toyota Production ...
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Ingersoll Rand
Ingersoll Rand is an American multinational company that provides flow creation and industrial products. The company was formed in February 2020 through the spinoff of the industrial segment of Ingersoll-Randplc (now known as Trane Technologies) and its merger with Gardner Denver. Its products are sold under more than 40 brands across all major global markets. Based in Davidson, North Carolina, Ingersoll Rand operates in two segments: Industrial Technologies and Services and Precision and Science Technologies. History History of Ingersoll Rand Simon Ingersoll founded Ingersoll Rock Drill Company in 1871 in New York, and in 1888, it combined with Sergeant Drill to form Ingersoll Sergeant Drill Company. The Ingersoll Sergeant Drill Company introduced the world's first direct-connected, electronic motor-driven compressor. Also in 1871, brothers Addison Rand and Jasper Rand, Jr. established Rand Drill Company with its main manufacturing plant in Tarrytown, New York. Rand dril ...
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Fortive
Fortive is an American diversified industrial technology conglomerate company headquartered in Everett, Washington. Fortive was spun off from Danaher in July 2016. Mitchell Rales and Steven M. Rales, Danaher's founders, retained board seats with Fortive after the separation. At the point of its independent incorporation, Fortive immediately became a component of the S&P 500. In 2016, Fortive controlled over 20 businesses in the areas of field instrumentation, transportation, sensing, product realization, automation, and franchise distribution. Later the transportation, automation and franchise distribution businesses would be spun off. In 2018 and 2019, '' Fortune'' named Fortive as a Future 50 company. In 2020, ''Fortune'' named Fortive one of the world's most admired companies along with other major tech companies like Apple, Amazon, and Microsoft. 2020 also marked the third year in a row Fortive has been named to the Fortune 500. Acquisitions 2016 In September 2016 ...
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