Western Union Telegraph Company
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The Western Union Company is an American multinational
financial services Financial services are the economic services provided by the finance industry, which encompasses a broad range of businesses that manage money, including credit unions, banks, credit-card companies, insurance companies, accountancy companies, ...
company A company, abbreviated as co., is a legal entity representing an association of people, whether natural, legal or a mixture of both, with a specific objective. Company members share a common purpose and unite to achieve specific, declared ...
, headquartered in
Denver, Colorado Denver () is a consolidated city and county, the capital, and most populous city of the U.S. state of Colorado. Its population was 715,522 at the 2020 census, a 19.22% increase since 2010. It is the 19th-most populous city in the Unit ...
. Founded in 1851 as the New York and Mississippi Valley Printing Telegraph Company in
Rochester, New York Rochester () is a City (New York), city in the U.S. state of New York (state), New York, the county seat, seat of Monroe County, New York, Monroe County, and the fourth-most populous in the state after New York City, Buffalo, New York, Buffalo, ...
, the company changed its name to the Western Union Telegraph Company in 1856 after merging with several other telegraph companies. The company dominated the American telegraphy industry from the 1860s to the 1980s,History of the U.S. Telegraph Industry
/ref> pioneering technology such as
telex The telex network is a station-to-station switched network of teleprinters similar to a telephone network, using telegraph-grade connecting circuits for two-way text-based messages. Telex was a major method of sending written messages electroni ...
and developing a range of telegraph-related services (including wire money transfer) in addition to its core business of transmitting and delivering
telegram Telegraphy is the long-distance transmission of messages where the sender uses symbolic codes, known to the recipient, rather than a physical exchange of an object bearing the message. Thus flag semaphore is a method of telegraphy, whereas ...
messages. After experiencing financial difficulties, Western Union began to move its business away from communications in the 1980s and increasingly focused on its money transfer services. The company ceased its communications operations completely in 2006, at which time
The New York Times ''The New York Times'' (''the Times'', ''NYT'', or the Gray Lady) is a daily newspaper based in New York City with a worldwide readership reported in 2020 to comprise a declining 840,000 paid print subscribers, and a growing 6 million paid ...
described it as "the world's largest money-transfer business" and added that due to the large number of immigrants, wiring money home will keep this top position.


History


Founding & expansion (1851–1866)

The New York and Mississippi Valley Printing Telegraph Company was founded in
Rochester, New York Rochester () is a City (New York), city in the U.S. state of New York (state), New York, the county seat, seat of Monroe County, New York, Monroe County, and the fourth-most populous in the state after New York City, Buffalo, New York, Buffalo, ...
by
David Hoyt David Hoyt may refer to: * David Hoyt (conductor) David Hoyt is a Canadian horn player and conductor. He studied piano (with Boris Roubakine, Karl Engel, and Alexandra Munn), French horn (with Philip Farkas, Pierre del Vescovo, and Eugene Rittic ...
, Samuel L. Selden,
Hiram Sibley Hiram W. Sibley (February 6, 1807 – July 12, 1888), was an American industrialist, entrepreneur, and philanthropist who was a pioneer of the telegraph in the United States. Early life Sibley was born in North Adams, Massachusetts on February 6 ...
, and others in 1851. In 1856 the company merged with its competitor the Erie and Michigan Telegraph Company, controlled by John James Speed, Francis Ormand Jonathan Smith and
Ezra Cornell Ezra Cornell (; January 11, 1807 – December 9, 1874) was an American businessman, politician, and philanthropist. He was the founder of Western Union and a co-founder of Cornell University. He also served as President of the New York Agricul ...
and, at Cornell's insistence, changed its name to Western Union Telegraph Company. In 1857 Western Union participated in the 'Treaty of Six Nations', an attempt by six of the largest telegraph firms to create a system of regional telegraphy monopolies with a shared network of main lines. After the creation of the 'Six Nations' system, Western Union continued to acquire both larger & smaller telegraph companies and by 1864 had transformed from a regional monopoly into a national oligopolist with its only serious competitors being the
American Telegraph Company American(s) may refer to: * American, something of, from, or related to the United States of America, commonly known as the "United States" or "America" ** Americans, citizens and nationals of the United States of America ** American ancestry, pe ...
and the United States Telegraph Company.Nonnenmacher, Tomas
History of the U.S. Telegraph Industry
/ref> Western Union completed the
first transcontinental telegraph The first transcontinental telegraph (completed October 24, 1861) was a line that connected the existing telegraph network in the eastern United States to a small network in California, by means of a link between Omaha, Nebraska and Carson City, ...
in 1861 and formed the Russian–American Telegraph Company in an attempt to link America to Europe, via Alaska, into
Siberia Siberia ( ; rus, Сибирь, r=Sibir', p=sʲɪˈbʲirʲ, a=Ru-Сибирь.ogg) is an extensive geographical region, constituting all of North Asia, from the Ural Mountains in the west to the Pacific Ocean in the east. It has been a part ...
, to
Moscow Moscow ( , US chiefly ; rus, links=no, Москва, r=Moskva, p=mɐskˈva, a=Москва.ogg) is the capital and largest city of Russia. The city stands on the Moskva River in Central Russia, with a population estimated at 13.0 million ...
– a project abandoned in 1867 following the successful laying of a transatlantic cable in 1866.


Dominance & new challengers (1866–1881)

In 1866 Western Union acquired the American Telegraph Company & the United States Telegraph Company, its two main competitors, for a time gaining a virtual monopoly over the American telegraphy industry. The company also began to develop new telegraphy-related services beyond the transmission and delivery of telegrams, launching the first
stock ticker Ticker tape was the earliest electrical dedicated financial communications medium, transmitting stock price information over telegraph lines, in use from around 1870 through 1970. It consisted of a paper strip that ran through a machine called a ...
in 1866, a standardized time service in 1870 and wire money transfer in 1871. In the 1870s the company faced increased competition from newly formed rival telegraphy conglomerate
Atlantic and Pacific Telegraph Company The Atlantic and Pacific Telegraph Company (A&P) was an American communications company that operated in the 19th century. The Maine Legislature chartered the company in 1854. The company's stated objective was to build a telegraph system extendi ...
and from the nascent
telephony Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is i ...
industry led by the
Bell Telephone Company The Bell Telephone Company, a common law joint stock company, was organized in Boston, Massachusetts, on July 9, 1877, by Alexander Graham Bell's father-in-law Gardiner Greene Hubbard, who also helped organize a sister company – the New Engl ...
. Western Union instead attempted to launch a rival telephony system before settling a patent lawsuit with Bell and leaving the telephone business completely in 1879,. Financier
Jay Gould Jason Gould (; May 27, 1836 – December 2, 1892) was an American railroad magnate and financial speculator who is generally identified as one of the robber barons of the Gilded Age. His sharp and often unscrupulous business practices made him ...
orchestrated a merger of the Atlantic and Pacific Telegraph Company with Western Union in 1881, giving him a controlling share of the merged company. Wu, Tim
''The Master Switch : The Rise and Fall of Information Empires''
New York : Alfred A. Knopf, 2010.


Monopoly & decline of telegraphy (1881–1963)

When the Dow Jones Railroad Average stock market index for the
New York Stock Exchange The New York Stock Exchange (NYSE, nicknamed "The Big Board") is an American stock exchange in the Financial District of Lower Manhattan in New York City. It is by far the world's largest stock exchange by market capitalization of its liste ...
(NYSE) was created in 1884, Western Union was one of the original eleven companies to be included. By 1900, Western Union operated a million miles of telegraph lines and two international undersea cables. AT&T gained control of Western Union in 1909, acquiring a 30% stake in the company. However in 1913
AT&T AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's largest telecommunications company by revenue and the third largest provider of mobile ...
, under indictment for violating the
Sherman Antitrust Act of 1890 The Sherman Antitrust Act of 1890 (, ) is a United States antitrust law which prescribes the rule of free competition among those engaged in commerce. It was passed by Congress and is named for Senator John Sherman, its principal author. T ...
, was forced to sell its shares in the company which once again became independent. Western Union acquired its only major competitor in the American telegraphy sector Postal Telegraph, Inc. in 1945, effectively giving the company monopoly power over the industry. After 1945 the telegraphy industry began to experience a decline, with total telegraph messages almost halving from 1945 to 1960. In 1958, Western Union began offering
telex The telex network is a station-to-station switched network of teleprinters similar to a telephone network, using telegraph-grade connecting circuits for two-way text-based messages. Telex was a major method of sending written messages electroni ...
services to customers in New York City. Teleprinter equipment for the telex network was originally provided by Siemens & Halske AG and later by Teletype Corporation. Direct international telex services commenced in the summer of 1960, with limited service to London and Paris. In honor of Valentine's Day 1959, Western Union introduced the Candygram, a box of chocolates accompanying a telegram that was featured in a commercial with the rotund Don Wilson.


Western Union International spin-off

In 1963, Western Union organized its international cable system properties and its right-of-way for connecting international telegraph lines into a separate company called Western Union International (WUI), which it sold that year to
American Securities American Securities LLC (originally named American Securities Capital Partners (ASCP)), is an American private equity firm based in New York with an office in Shanghai that invests in market-leading North American companies with annual revenues ge ...
. In 1967, American Securities listed WUI as a publicly-traded company on the
New York Stock Exchange The New York Stock Exchange (NYSE, nicknamed "The Big Board") is an American stock exchange in the Financial District of Lower Manhattan in New York City. It is by far the world's largest stock exchange by market capitalization of its liste ...
. WUI was acquired by
Xerox Xerox Holdings Corporation (; also known simply as Xerox) is an American corporation that sells print and digital document products and services in more than 160 countries. Xerox is headquartered in Norwalk, Connecticut (having moved from St ...
for $207 million in stock in 1979 and subsequently sold for $185 million in cash to
MCI Communications MCI Communications Corp. (originally Microwave Communications, Inc.) was a telecommunications company headquartered in Washington, D.C. that was at one point the second-largest long-distance provider in the United States. MCI was instrumen ...
in 1981. MCI renamed WUI to MCI International, ceasing the use of Western Union branding.


Consolidation (1963–1984)

Western Union purchased the TWX system from AT&T in January 1969, the only major competitor to its own telex network. Western Union became the first American
telecommunications Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that ...
corporation A corporation is an organization—usually a group of people or a company—authorized by the state to act as a single entity (a legal entity recognized by private and public law "born out of statute"; a legal person in legal context) and ...
to maintain its own fleet of
geosynchronous A geosynchronous orbit (sometimes abbreviated GSO) is an Earth-centered orbit with an orbital period that matches Earth's rotation on its axis, 23 hours, 56 minutes, and 4 seconds (one sidereal day). The synchronization of rotation and orbital ...
communications satellite A communications satellite is an artificial satellite that relays and amplifies radio telecommunication signals via a transponder; it creates a communication channel between a source transmitter and a receiver at different locations on Earth ...
s, starting in 1974. The fleet of satellites, called
Westar Westar was a fleet of geosynchronous communications satellites operating in the C band which were launched by Western Union from 1974 to 1984. There were seven Westar satellites in all, with five of them launched and operating under the Westar ...
, carried communications within the Western Union company for telegram and mailgram message data to Western Union bureaus nationwide. It also handled traffic for its telex and TWX services. The Westar
satellite A satellite or artificial satellite is an object intentionally placed into orbit in outer space. Except for passive satellites, most satellites have an electricity generation system for equipment on board, such as solar panels or radioiso ...
s'
transponder In telecommunications, a transponder is a device that, upon receiving a signal, emits a different signal in response. The term is a blend of ''transmitter'' and ''responder''. In air navigation or radio frequency identification, a flight trans ...
s were also leased by other companies for relaying
video Video is an electronic medium for the recording, copying, playback, broadcasting, and display of moving visual media. Video was first developed for mechanical television systems, which were quickly replaced by cathode-ray tube (CRT) sy ...
,
voice The human voice consists of sound made by a human being using the vocal tract, including talking, singing, laughing, crying, screaming, shouting, humming or yelling. The human voice frequency is specifically a part of human sound producti ...
,
data In the pursuit of knowledge, data (; ) is a collection of discrete values that convey information, describing quantity, quality, fact, statistics, other basic units of meaning, or simply sequences of symbols that may be further interpret ...
, and facsimile (fax) transmissions. In 1981, Western Union purchased a 50% interest in
Airfone Airfone was an air-ground radiotelephone service developed by MCI founder John D. Goeken, and operated under the names ''Airfone'', ''GTE Airfone'', and Verizon Airfone. Airfone allowed passengers to make telephone calls (later including data ...
. It sold Airfone to GTE in 1986 for $39 million in cash. From 1982, as a result of financial services
deregulation Deregulation is the process of removing or reducing state regulations, typically in the economic sphere. It is the repeal of governmental regulation of the economy. It became common in advanced industrial economies in the 1970s and 1980s, as a ...
, Western Union began offering wire money transfer services globally.


Financial difficulties, bankruptcies & restructuring (1984–2006)

In 1984, after years of declining profits and mounting debts, Western Union began to negotiate with its creditors regarding debt restructuring. The restructuring was completed in 1987 when investor
Bennett S. LeBow Bennett S. LeBow is an American businessman and philanthropist. He is the current chairman of the board of Vector Group. Education and career LeBow was born to a Jewish family, The transaction was backed by a total of $900 million in high-yield bonds and preferred stock underwritten by
Michael Milken Michael Robert Milken (born July 4, 1946) is an American financier. He is known for his role in the development of the market for high-yield bonds ("junk bonds"), and his conviction and sentence following a guilty plea on felony charges for vio ...
's group at
Drexel Burnham Lambert Drexel Burnham Lambert was an American multinational investment bank that was forced into bankruptcy in 1990 due to its involvement in illegal activities in the junk bond market, driven by senior executive Michael Milken. At its height, it was ...
as part of an exchange offer. LeBow installed Robert J. Amman as President and CEO who led a complete strategic, operational and balance sheet restructuring of the company over the next six years. Amman executed a strategy of redirecting Western Union from being an asset-based provider of communications services, with a money transfer business as a large but less important part of the business, into being a provider of consumer-based money transfer financial services. Thus, Amman ran the company as two separate companies. One business consisted of the money transfer business, which was funded and operated to take advantage of the significant growth opportunity. The second unit consisted of all the non-strategic communications assets such as the long-distance analog voice network, satellite business and undersea cable assets. In the 3-year period through 1990 Amman was supported by Robert A. Schriesheim, also installed by LeBow, as a special advisor who oversaw the divestiture of the four non-strategic telecommunications assets for about $280 million. The official name of the corporation was changed to New Valley Corporation in 1991, as part of the company's move to seek bankruptcy protection to eliminate the firm's overleveraged balance sheet while continuing to grow the money transfer business. The name change was used to shield the Western Union name from being dragged through the proceedings (and the resulting bad PR). Under the day to day leadership of Amman and the backing of LeBow, the company's value increased dramatically through its years operating under chapter 11. As part of the bankruptcy proceedings, Western Union's telegraphy business was sold to
iTelegram International Telegram or iTelegram provides telegram, mailgram and telex service. In the United States, iTelegram still operates the telex service which, until 2006, was marketed under the Western Union brand. It acquired the Western Union teleg ...
. Following various restructurings, including negotiations with
Carl Icahn Carl Celian Icahn (; born February 16, 1936) is an American financier. He is the founder and controlling shareholder of Icahn Enterprises, a public company and diversified conglomerate holding company based in Sunny Isles Beach. Icahn takes la ...
who became a large
bond Bond or bonds may refer to: Common meanings * Bond (finance), a type of debt security * Bail bond, a commercial third-party guarantor of surety bonds in the United States * Chemical bond, the attraction of atoms, ions or molecules to form chemical ...
holder, New Valley Corporation was sold in a bankruptcy auction to First Financial Management Corporation in 1994 for $1.2 billion. In 1995, First Financial merged with
First Data Corporation First Data Corporation is a financial services company headquartered in Atlanta, Georgia, United States. The company's STAR Network provided nationwide domestic debit acceptance at more than 2 million retail POS, ATM, and Online outlets for near ...
in a $6 billion transaction. After acquiring the company, First Data Corporation made the decision to relaunch telegraphy services under the Western Union brand.


Public listing & international expansion (2006–present)

On January 26, 2006, First Data announced its intention to spin off Western Union into independent publicly-traded financial services company focused on money transfers through a tax-free spin-off to First Data
shareholder A shareholder (in the United States often referred to as stockholder) of a corporation is an individual or legal entity (such as another corporation, a body politic, a trust or partnership) that is registered by the corporation as the legal o ...
s. The spin off occurred as planned on September 29, 2006. The next day Western Union announced that it would cease offering telegram transmission and delivery. In May 2009, Western Union announced its plan to acquire Canada-based
Custom House A custom house or customs house was traditionally a building housing the offices for a jurisdictional government whose officials oversaw the functions associated with importing and exporting goods into and out of a country, such as collecting ...
from Peter Gustavson. The deal closed in September 2009 for a purchase price of US$371 million. This acquisition led the company to be re-branded as Western Union Business Solutions. Custom House and its subsidiary XE.com were sold to
Euronet Worldwide Euronet Worldwide is an American provider of global electronic payment services with headquarters in Leawood, Kansas. It offers automated teller machines (ATM), point of sale (POS) services, credit/debit card services, currency exchange and oth ...
in 2015 and operate under its
HiFX HiFX is a UK-based foreign exchange broker and payments provider that has been owned by Euronet Worldwide since 2014. The company provides foreign exchange and international money transfer services to individuals and corporate customers. One o ...
brand. In January 2011, Western Union acquired Angelo Costa, a group active in money transfer and services to immigrants. Angelo Costa has a network of 7,500 points of sale throughout Europe. The agreement was signed for US$200 million. In July 2011, Western Union acquired
Travelex Travelex is a foreign exchange company founded by Lloyd Dorfman and headquartered in Peterborough. Its main businesses are foreign currency exchange, issuing prepaid credit cards for use by travellers, supplying central banks with foreign curre ...
's Global Business Payments division for £606 million. In October 2011, Western Union completed the acquisition of Finint S.r.l., one of Western Union's leading money transfer network agents in Europe, with more than 10,000 subagent locations across Italy, Spain, and the United Kingdom. In May 2015, rumors emerged over a proposed merger of Western Union and competitor MoneyGram, at a time when both companies’ revenue were declining. Western Union denied this was the case. In January 2017,
Ant Financial Ant Group ()'','' formerly known as Ant Financial, is an affiliate company of the Chinese conglomerate Alibaba Group. The group owns the world's largest mobile (digital) payment platform Alipay, which serves over 1.3 billion users and 80 million ...
, Alibaba’s financial technology firm instead unsuccessfully attempted to acquire MoneyGram for $880 million, but this was blocked by the U.S. government citing national security concerns. In 2018, the company moved its headquarters from
Englewood, Colorado The City of Englewood is a home rule municipality located in Arapahoe County, Colorado, United States. The town population was 33,659 at the 2020 United States Census. Englewood is a part of the Denver–Aurora–Lakewood, CO Metropolitan Stat ...
to the
Denver Tech Center Denver Technological Center, better known as The Denver Tech Center or DTC, is a business and economic trading center located in Colorado in the southeastern portion of the Denver Metropolitan Area, within portions of the cities of Denver, Colorado, ...
. The Englewood office complex was sold in 2020 for $40 million. In November 2020, Western Union acquired 15% stake in the digital payment unit of Saudi Arabia's STC Group for $200 million.


Current services


Wire transfer

Money can be sent online or in-person at Western Union agent locations. Cash can be collected in person at any other Western Union agent location worldwide by providing the 10-digit MTCN (Money Transfer Control Number) and identification. In some cases, a secret question and answer can be used instead of identification.


Western Union Mobile

In October 2007, Western Union announced plans to introduce a mobile money-transfer service with the
GSM Association The GSM Association (commonly referred to as 'the GSMA' or ''Global System for Mobile Communications'', originally ''Groupe Spécial Mobile'') is an industry organisation that represents the interests of mobile network operators worldwide. More ...
, a global trade association representing more than 700 mobile operators in 218 countries and covering 2.5 billion mobile subscribers. The proliferation of mobile phones in developed and developing economies provides a widely accessible consumer device capable of delivering mobile financial services ranging from text notifications associated with Western Union cash delivery services to phone-based remittance options. Western Union's mobile money transfer service offering will connect its core money-transfer platform to m-bank or m-wallet platforms provided by mobile operators and/or locally regulated financial institutions.


Western Union Connect

The company launched the Western Union Connect service in October 2015, following partnership agreements with major instant messaging apps
WeChat WeChat () is a Chinese instant messaging, social media, and mobile payment app developed by Tencent. First released in 2011, it became the world's largest standalone mobile app in 2018, with over 1 billion monthly active users. WeChat has b ...
and
Viber Viber, or Rakuten Viber, is a cross-platform voice over IP (VoIP) and instant messaging (IM) software application owned by Japanese multinational company Rakuten, provided as freeware for the Google Android, iOS, Microsoft Windows, Apple ma ...
. The partnership allows users of WeChat to send up to $100 to
China China, officially the People's Republic of China (PRC), is a country in East Asia. It is the world's List of countries and dependencies by population, most populous country, with a Population of China, population exceeding 1.4 billion, slig ...
, the US and 200 other countries, while Viber users can send up to $100 for $3.99 plus exchange rate fees, with that fixed fee increasing the more money is sent up a limit of $499.


Past services


Communications

Along with satellite telecommunications, Western Union was also active in other forms of telecommunication services: *
Common carrier A common carrier in common law countries (corresponding to a public carrier in some civil law systems,Encyclopædia Britannica CD 2000 "Civil-law public carrier" from "carriage of goods" usually called simply a ''carrier'') is a person or compan ...
terrestrial microwave networks * Business communications networks such as
Telex The telex network is a station-to-station switched network of teleprinters similar to a telephone network, using telegraph-grade connecting circuits for two-way text-based messages. Telex was a major method of sending written messages electroni ...
and TWX, which was acquired from
AT&T Corporation AT&T Corporation, originally the American Telephone and Telegraph Company, is the subsidiary of AT&T Inc. that provides voice, video, data, and Internet telecommunications and professional services to businesses, consumers, and government agen ...
and renamed Telex II by Western Union * Landline-based leased voice and data communication circuits * Long distance telephone service *
Airfone Airfone was an air-ground radiotelephone service developed by MCI founder John D. Goeken, and operated under the names ''Airfone'', ''GTE Airfone'', and Verizon Airfone. Airfone allowed passengers to make telephone calls (later including data ...
air-ground radiotelephone service from 1981 to 1986 * Cellular phone service for a short time in the early 1980s (the phones were made by
two-way radio A two-way radio is a radio that can both transmit and receive radio waves (a transceiver), unlike a radio broadcasting, broadcast receiver which only receives content. It is an audio (sound) transceiver, a transmitter and radio receiver, receive ...
manufacturer
E. F. Johnson Company EF Johnson Technologies, Inc. is a two-way radio manufacturer founded by its namesake, Edgar. Frederick Johnson, in Waseca, Minnesota, United States in 1923. Today it is a wholly owned subsidiary of JVCKenwood of Yokohama, Japan. EF Johnson Techn ...
) Most of these services were discontinued by Western Union in the late 1980s due to a lack of profitability, with the company's divisions providing said services being divested and sold to other companies, such as the 1988 sale of WU's satellite fleet and services to
Hughes Space and Communications The Hughes Aircraft Company was a major American aerospace and defense contractor founded on February 14, 1934 by Howard Hughes in Glendale, California, as a division of Hughes Tool Company. The company was known for producing, among other pro ...
, and the sale of WU's Airfone service to GTE in 1986.


Charge card

In 1914 Western Union was the first to issue a charge card.


BidPay

As the Internet became an arena for commerce at the turn of the millennium, Western Union started its online services. BidPay was renamed "Western Union Auction Payments" in 2004 before being renamed back to BidPay. BidPay ceased operations on December 31, 2005, and was purchased for US$1.8 million in March 2006 by CyberSource Corp. who announced their intention to re-launch BidPay. BidPay was later discontinued by CyberSource effective December 31, 2007.


Sponsorship

Western Union was a major shirt-sponsor of the
Sydney Roosters The Sydney Roosters are an Australian professional Rugby League Football Club based in the Eastern Suburbs (Sydney) and parts of inner Sydney. The club competes in the National Rugby League (NRL) competition. The Roosters have won fifteen Ne ...
NRL The National Rugby League (NRL) is an Australasian rugby league club competition which contains clubs from New South Wales, Queensland, Victoria, the Australian Capital Territory and New Zealand. The NRL formed in 1998 as a joint partnership ...
team from 2002–2003. The company still sponsors the team, but not as a shirt-sponsor. Globally Western Union sponsors numerous community events that help support the diaspora communities that use the global Money Transfer service. They also sponsored numerous WWE and WCW pay-per-view events such as the
No Way Out 1998 No Way Out: In Your House was the 20th In Your House and inaugural No Way Out professional wrestling pay-per-view (PPV) event produced by the World Wrestling Federation (WWF, now WWE). It took place on February 15, 1998, at the Compaq Center i ...
and Slamboree 2000. They sponsored
UEFA Europa League The UEFA Europa League (abbreviated as UEL, or sometimes, UEFA EL), formerly the UEFA Cup, is an annual football club competition organised since 1971 by the Union of European Football Associations (UEFA) for eligible European football clubs. ...
from 2012 until 2015. The First Data Western Union Foundation donates money to charitable causes globally. After the
2004 Indian Ocean tsunami An earthquake and a tsunami, known as the Boxing Day Tsunami and, by the scientific community, the Sumatra–Andaman earthquake, occurred at 07:58:53 local time (UTC+7) on 26 December 2004, with an epicentre off the west coast of northern Suma ...
, the Foundation donated US$1,000,000 to the relief effort. The
Denver Nuggets The Denver Nuggets are an American professional basketball team based in Denver. The Nuggets compete in the National Basketball Association (NBA) as a member of the league's Western Conference Northwest Division. The team was founded as the D ...
of the
National Basketball Association The National Basketball Association (NBA) is a professional basketball sports league, league in North America. The league is composed of 30 teams (29 in the United States and 1 in Canada) and is one of the major professional sports leagues i ...
announced a three-year deal making Western Union the team's jersey sponsor, beginning with the 2017–18 NBA Season.
Liverpool F.C. Liverpool Football Club is a professional football club based in Liverpool, England. The club competes in the Premier League, the top tier of English football. Founded in 1892, the club joined the Football League the following year and has ...
announced on August 9, 2017 that Western Union would become their first ever sleeve sponsors, from the start of the 2017–18 Season. They signed a £25m deal for 5 years as Liverpool's sleeve sponsor.


Involvement in early computer networking

Western Union telegrams were transmitted through a
store and forward Store and forward is a telecommunications technique in which information is sent to an intermediate station where it is kept and sent at a later time to the final destination or to another intermediate station. The intermediate station, or node in ...
message switching system. Early versions were manual telegraph systems. Later systems using
teleprinter A teleprinter (teletypewriter, teletype or TTY) is an electromechanical device that can be used to send and receive typed messages through various communications channels, in both point-to-point and point-to-multipoint configurations. Init ...
s were semi-automatic, using punched
paper tape Five- and eight-hole punched paper tape Paper tape reader on the Harwell computer with a small piece of five-hole tape connected in a circle – creating a physical program loop Punched tape or perforated paper tape is a form of data storage ...
to receive, store, and retransmit messages. Plan 55-A, Western Union's last paper tape based switching system (1948–1976), was fully automatic, with automatic routing. Western Union was a prime contractor in the
Automatic Digital Network The Automatic Digital Network System, known as AUTODIN, is a legacy data communications service in the United States Department of Defense. AUTODIN originally consisted of numerous AUTODIN Switching Centers (ASCs) located in the United States and ...
(AUTODIN) program. AUTODIN, a military application for communication, was first developed in the 1960s and became the precursor to the modern
Internet The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, p ...
in the 1990s. The
Defense Message System The Defense Message System or Defense Messaging System (DMS) is a deployment of secure electronic mail and directory services in the United States Department of Defense. DMS was intended to replace the AUTODIN network, and is based on implement ...
(DMS) replaced AUTODIN in 2000. AUTODIN, originally named "ComLogNet", was a reliable service that operated at 99.99% availability, using mechanical
punched card A punched card (also punch card or punched-card) is a piece of stiff paper that holds digital data represented by the presence or absence of holes in predefined positions. Punched cards were once common in data processing applications or to di ...
readers and tab machines to send and receive data over
leased line A leased line is a private telecommunications circuit between two or more locations provided according to a commercial contract. It is sometimes also known as a private circuit, and as a data line in the UK. Typically, leased lines are used by ...
s. During the peak operation of AUTODIN, the US portion of the network handled 20 million messages a month. Western Union failed in its attempts to engineer a replacement (AUTODIN II), leading to the development of an acceptable
packet-switched network In telecommunications, packet switching is a method of grouping data into '' packets'' that are transmitted over a digital network. Packets are made of a header and a payload. Data in the header is used by networking hardware to direct the pack ...
by BBN (the developer of the
ARPANET The Advanced Research Projects Agency Network (ARPANET) was the first wide-area packet-switched network with distributed control and one of the first networks to implement the TCP/IP protocol suite. Both technologies became the technical fou ...
) which became the foundation of today's Internet. AUTODIN service ceased in 2000, years after it had become obsolete. A related innovation that came from AUTODIN was Western Union's computer based EasyLink service. This system allowed one of the first marketable
email Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices. Email was thus conceived as the electronic ( digital) version of, or counterpart to, mail, at a time when "mail" mean ...
systems for non-government users. The system allowed the same message to be sent simultaneously to multiple recipients via email, fax, mailgram, or telex services as well as allowing messages to be sent from the integrated formats. With the service, users could also perform research utilizing its InfoLink application. EasyLink was spun off as a separate company and is now part of
OpenText OpenText Corporation (also written ''opentext'') is a Canadian company that develops and sells enterprise information management (EIM) software. OpenText, headquartered in Waterloo, Ontario, Canada, is Canada's fourth-largest software company ...
.


Controversies


Scam industry and money laundering

Western Union advises its customers not to send money to someone that they have never met in person. Despite its efforts in increasing customers' awareness of the issue, Western Union is used for
internet fraud Internet fraud is a type of cybercrime fraud or deception which makes use of the Internet and could involve hiding of information or providing incorrect information for the purpose of tricking victims out of money, property, and inheritance. In ...
by scammers. Western Union has been required to maintain records of payout locations of the individuals who may be laundering the money, though this information may be obtained only through the use of a
subpoena A subpoena (; also subpœna, supenna or subpena) or witness summons is a writ issued by a government agency, most often a court, to compel testimony by a witness or production of evidence under a penalty for failure. There are two common types of ...
. Hence
advance-fee fraud An advance-fee scam is a form of fraud and is one of the most common types of confidence tricks. The scam typically involves promising the victim a significant share of a large sum of money, in return for a small up-front payment, which the fraud ...
and romance scammers continue to receive funds via Western Union confident in the knowledge that money lost to overseas scammers is almost always unrecoverable. For this reason, it is banned as a medium of payment through
eBay eBay Inc. ( ) is an American multinational e-commerce company based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995 and became ...
, and discouraged on other online auction websites. Western Union admitted to allowing wire fraud in January 2017 and agreed to pay $586m, for turning a blind eye as criminals used its service for advance fee fraud. Scammers engaging in various 419 advance fee scams including offering fake job offers and lottery prizes, were able to process transactions using Western Union money transfer, mainly by giving the agents a share of the earnings from their scams. Western Union failed to investigate hundreds of thousands of complaints that were filed by victims.


Money laundering and terrorist financing

The
Central Bank of Ireland The Central Bank of Ireland ( ga, Banc Ceannais na hÉireann) is Ireland's central bank, and as such part of the European System of Central Banks (ESCB). It is the country's financial services regulator for most categories of financial firms ...
reprimanded and fined Western Union €1.75m in May 2015 because of failures in anti money laundering practices which could have left the firm's payment services open to being used for money laundering and/or terrorist financing saying that they were concerned that Western Union "failed to have in place sufficiently robust systems and procedures to train agents, to monitor and identify suspicious activity in respect of smaller transactions, and to maintain appropriate records" and "the splitting of payments into many separate smaller payments is a common method used to launder money. Similarly, terrorist financing is often carried out by small payment transfers." Western Union agents also allowed Chinese immigrants to the US to use the service to send hundreds of millions of dollars, by sending the amounts in smaller increments to avoid transfer reporting requirements, to pay human smugglers. In 2017, Western Union admitted to anti-money laundering and consumer fraud violations and agreed to pay $586 million in a settlement with the Department of Justice. Among other charges, the Justice Department showed that Western Union was complicit in creating an ecosystem where criminals were able to engage in
consumer fraud In law, fraud is intentional deception to secure unfair or unlawful gain, or to deprive a victim of a legal right. Fraud can violate civil law (e.g., a fraud victim may sue the fraud perpetrator to avoid the fraud or recover monetary compen ...
and
human trafficking Human trafficking is the trade of humans for the purpose of forced labour, sexual slavery, or commercial sexual exploitation for the trafficker or others. This may encompass providing a spouse in the context of forced marriage, or the extr ...
. The charges were dismissed in March 2020. In 2018, Western Union was fined $60 million by the
New York State Department of Financial Services The New York State Department of Financial Services (DFS or NYSDFS) is the department of the Government of New York (state), New York state government responsible for regulating financial services and products, including those subject to the Consol ...
. The press release accompanying the fine stated that, "Western Union executives put profits ahead of the company’s responsibilities to detect and prevent money laundering and fraud, by choosing to maintain relationships with and failing to discipline obviously suspect, but highly profitable, agents." On May 29, 2019, Western Union announced the departure of a company executive, Odilon Almeida, who served as executive vice president and president of Global Money Transfer. In 2012, Stewart Stockdale, who had the same position as Almeida, left the company in a similar situation.


Connection to military intelligence

The book "The One Percent Doctrine: Deep Inside America's Pursuit of Its Enemies Since 9/11" alleged that Western Union provided
United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country Continental United States, primarily located in North America. It consists of 50 U.S. state, states, a Washington, D.C., ...
military intelligence Military intelligence is a military discipline that uses information collection and analysis approaches to provide guidance and direction to assist commanders in their decisions. This aim is achieved by providing an assessment of data from a ...
with personal information.


Anti-competitive behavior

Western Union has been accused of engaging in anti-competitive behavior in Africa as a result of a lack of competition on the continent. According to a report by the
Overseas Development Institute ODI (formerly the 'Overseas Development Institute') is a global affairs think tank, founded in 1960. Its mission is "to inspire people to act on injustice and inequality through collaborative research and ideas that matter for people and the ...
, this allows Western Union to artificially inflate its fees for money transfers, charging what has been called an “Africa charge” of 8% consistently “applied across countries regardless of the size of the market, regulatory costs or market risk.” However, the fees can be as high as 10% or more, depending on the region. Africa's remittance market remains the most expensive in the world, and the region is estimated to incur excess costs of $1.4 billion to $2.3 billion per year as a result of these high remittance fees. The company has also been criticized for its use of exclusivity agreements with banks in countries that receive remittances, restricting competition and harming the consumer, by requiring the consumer to conduct transactions via nominated banks. This also allows for the imposition of above-average transaction fees. In February 2016, Harada Ltd filed a complaint with the EU antitrust regulator claiming that Western Union colluded with banks to push out smaller rivals from the money transfer market. The commission concluded that the allegations were insufficient and found in favor of Western Union.


See also

*
60 Hudson Street 60 Hudson Street, formerly known as the Western Union Building, is a 24-story telecommunications building in the Tribeca neighborhood of Manhattan in New York City. Built in 1928–1930, it was one of several Art Deco-style buildings design ...
– Former headquarters * 92 Code *
Pangram A pangram or holoalphabetic sentence is a sentence using every letter of a given alphabet at least once. Pangrams have been used to display typefaces, test equipment, and develop skills in handwriting, calligraphy, and keyboarding. Origins The ...
– Used by WU to test teleprinters. * '' Pennsylvania v. New York'' — Question before the U.S. Supreme Court: when Western Union Money orders are supposed to
escheat Escheat is a common law doctrine that transfers the real property of a person who has died without heirs to the crown or state. It serves to ensure that property is not left in "limbo" without recognized ownership. It originally applied to a ...
to the state if not fully redeemed, what state is to get the money? *
Telegram messenger In many English-speaking countries, a telegram messenger, more often known as a telegram delivery boy, telegraph boy or telegram boy was a young man employed to deliver telegrams, usually on bicycle. In the United Kingdom, they were employed by th ...
* ''
Western Union The Western Union Company is an American multinational financial services company, headquartered in Denver, Colorado. Founded in 1851 as the New York and Mississippi Valley Printing Telegraph Company in Rochester, New York, the company cha ...
'', 1939 schooner chartered by Western Union Telegraph Company, used in the film ''Amistad'' as a portrayal of the slave ship ''La Amistad'' * Western Union splice *
Western Union Telegraph Building The Western Union Telegraph Building was a building at Dey Street and Broadway in the Financial District of Manhattan in New York City. The Western Union Building was built with ten above-ground stories rising . The structure was originally de ...
– Former headquarters


References


Further reading

* Wolff, Joshua D., ''Western Union and the Creation of the American Corporate Order, 1845–1893.'' New York: Cambridge University Press, 2013.


External links

*
''Telegram for America''
an industrial film showing Western Union telegram handling (1956)
Western Union Telegram Collection at the University of Mississippi Libraries

Image of striking Western Union employees picketing an office in Los Angeles, California, 1971.
Los Angeles Times The ''Los Angeles Times'' (abbreviated as ''LA Times'') is a daily newspaper that started publishing in Los Angeles in 1881. Based in the LA-adjacent suburb of El Segundo since 2018, it is the sixth-largest newspaper by circulation in the ...
Photographic Archive (Collection 1429). UCLA Library Special Collections,
Charles E. Young Research Library The Charles E. Young Research Library is one of the largest libraries on the campus of the University of California, Los Angeles in Westwood, Los Angeles, California. It initially opened in 1964, and a second phase of construction was completed ...
,
University of California, Los Angeles The University of California, Los Angeles (UCLA) is a public land-grant research university in Los Angeles, California. UCLA's academic roots were established in 1881 as a teachers college then known as the southern branch of the Californ ...
{{Authority control Online remittance providers Financial services companies of the United States Foreign exchange companies Payment service providers Former monopolies Telecommunications companies of the United States Companies based in Meridian, Colorado American companies established in 1851 Financial services companies established in 1851 Telecommunications companies established in 1851 1851 establishments in New York (state) Clock brands History of Rochester, New York Companies listed on the New York Stock Exchange Former components of the Dow Jones Industrial Average Former components in the Dow Jones Transportation Average Corporate spin-offs History of the telegraph