Transcom WorldWide AB is a Swedish outsourcing company which provides customer care, sales,

technical support Technical support (abbreviated as tech support) is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical suppor ...

, and collections services through an extensive network of contact centers and work-at-home agents. The company operates in Europe, North and South America, Asia and North Africa. Transcom employs 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals. On 21 December 2016, Altor announced a public cash offer to the shareholders of Transcom to transfer all of their shares in Transcom to Altor. At the expiry of the final acceptance period in March 2017, Altor owned over 98 percent of the shares and votes in Transcom. The last day of trading in the Transcom share was 10 April 2017. Altor has resolved to call for compulsory redemption of the remaining shares in the company.

Locations

Transcom has a presence of 50 contact centers in addition to a large network of home agents in the following countries: Canada, Chile, Croatia, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, the Netherlands, Norway, the Philippines, Poland, Portugal, Peru, Serbia, Spain, Sweden, Tunisia, the United Kingdom, and the United States. On 19 January 2016, Transcom announced that because of significant losses, it would be pulling out of Colombia and considering options for Chile and Peru. On 1 December 2021, Transcom announced it would be opening a new call center in Greenville, South Carolina. The location is expected to create a minimum of 450 jobs in the new 33,000 sq. ft. space.

Acquisitions

On 27 August 2007, Transcom announced that it had acquired 100% of NuComm International for CAD$90 million. An initial payment of CAD$50 million was paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out was based on a multiple of operating profit, capped at a maximum of 9x EBIT for the complete deal. NuComm had revenues of CAD$122 million for the 12 months ended 31 July 2007. Réal Bergevin, the founder and CEO of NuComm, signed a contract to remain with the business under the new ownership.

References

Business process outsourcing companies Call centre companies Companies based in Stockholm Service companies of Sweden {{Europe-company-stub