Telus International

TELUS International is a Canadian technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.

TELUS International made its debut in the public markets on February 3, 2021, dual-listed on the Toronto Stock Exchange and New York Stock Exchange trading under the ticker symbol TIXT. Its parent company, TELUS, has been a foundational part of TELUS International's growth, and TELUS remains a dominant influence as it has a majority economic and voting interest in TELUS International.

Services

TELUS International's services span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle services, data annotation and intelligent automation, among other services.

History and acquisitions

In 2005, TELUS invested in Ambergris Solutions, a BPO company in the Philippines, to offer additional customer service for North America.

In 2007, Ambergris Solutions rebrands to TELUS International.

In 2008, TELUS International invested in Transactel to establish CX centers in Guatemala and El Salvador.

In 2012, TELUS International invested in CallPoint New Europe and expands into Bulgaria and Romania.

In 2014, Callpoint New Europe rebranded to TELUS International. In 2015, Transactel rebranded to TELUS International.

In 2016, Baring Private Equity Asia acquired a 35% stake in TELUS International. TELUS continues to hold the remaining 65%.

In 2017, TELUS International acquired Voxpro Group and expanded locations in the U.S. It also established a presence in Ireland.

In 2018, TELUS International invested in Xavient Digital for their digital and IT solutions portfolio and to enable delivery centers in India.

In 2020, TELUS International acquired Competence Call Center, expanding its European presence.

In 2021, TELUS International acquired Lionbridge AI, adding data annotation to its offerings.

In 2021, TELUS International was listed on the Toronto and New York stock exchanges on February 3 under the ticker TIXT. This listing was the largest-ever tech IPO for the TSX.

In 2021, TELUS International acquired Playment.

Offices

TELUS International maintains delivery centers across North and Central America, Europe and Asia and is known for its strong “employee-first” corporate culture and inspiring workspaces.

TELUS Days of Giving

TELUS Days of Giving is a charitable initiative in which team members volunteer in their local communities.

Since 2007, TELUS International and its team members have impacted the lives of more than a million people around the globe through volunteer activities and charitable giving, including Community Board donations. Events have included building a community center in Romania, constructing a health clinic in Guatemala, developing a youth center in El Salvador, planting forests in Bulgaria and renovating schools in the Philippines.

See also

* Telus Communications

References

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Canadian companies established in 2005
Telus
Companies listed on the New York Stock Exchange
Companies listed on the Toronto Stock Exchange
2021 initial public offerings