A system administrator, or sysadmin, or admin is a person who is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers. The system administrator seeks to ensure that the

uptime Uptime is a measure of system reliability, expressed as the percentage of time a machine, typically a computer, has been working and available. Uptime is the opposite of downtime. It is often used as a measure of computer operating system reliab ...

performance A performance is an act of staging or presenting a play, concert, or other form of entertainment. It is also defined as the action or process of carrying out or accomplishing an action, task, or function. Management science In the work place ...

, resources, and

security" \n\n\nsecurity.txt is a proposed standard for websites' security information that is meant to allow security researchers to easily report security vulnerabilities. The standard prescribes a text file called \"security.txt\" in the well known locat ...

of the computers they manage meet the needs of the

users Ancient Egyptian roles * User (ancient Egyptian official), an ancient Egyptian nomarch (governor) of the Eighth Dynasty * Useramen, an ancient Egyptian vizier also called "User" Other uses * User (computing), a person (or software) using an ...

, without exceeding a set

budget A budget is a calculation play, usually but not always financial, for a defined period, often one year or a month. A budget may include anticipated sales volumes and revenues, resource quantities including time, costs and expenses, environme ...

when doing so. To meet these needs, a system administrator may acquire, install, or upgrade computer components and

software Software is a set of computer programs and associated documentation and data. This is in contrast to hardware, from which the system is built and which actually performs the work. At the lowest programming level, executable code consist ...

; provide routine automation; maintain security policies; troubleshoot; train or supervise staff; or offer

technical support Technical support (abbreviated as tech support) is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical suppor ...

for projects.

Related fields

Many organizations staff offer jobs related to system administration. In a larger company, these may all be separate positions within a computer support or Information Services (IS) department. In a smaller group they may be shared by a few sysadmins, or even a single person. * A

database administrator Database administrators (DBAs) use specialized software to store and organize data. The role may include capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as ba ...

(DBA) maintains a

database In computing, a database is an organized collection of data stored and accessed electronically. Small databases can be stored on a file system, while large databases are hosted on computer clusters or cloud storage. The design of databases ...

system, and is responsible for the integrity of the data and the efficiency and performance of the system. * A

network administrator A network administrator is a person designated in an organization whose responsibility includes maintaining computer infrastructures with emphasis on local area networks (LANs) up to wide area networks (WANs). Responsibilities may vary between org ...

maintains network infrastructure such as switches and routers, and diagnoses problems with these or with the behavior of network-attached computers. * A security administrator is a specialist in computer and network security, including the administration of security devices such as firewalls, as well as consulting on general security measures. * A web administrator maintains web server services (such as

Apache The Apache () are a group of culturally related Native American tribes in the Southwestern United States, which include the Chiricahua, Jicarilla, Lipan, Mescalero, Mimbreño, Ndendahe (Bedonkohe or Mogollon and Nednhi or Carrizaleño a ...

IIS IIS may refer to: Organizations * Indian Information Service, of the Government of India * Institute of Information Scientists, a professional association now merged into the Chartered Institute of Library and Information Professionals, UK * Inst ...

) that allow for internal or external access to web sites. Tasks include managing multiple sites, administering security, and configuring necessary components and software. Responsibilities may also include software change management. * A computer operator performs routine maintenance and upkeep, such as changing backup tapes or replacing failed drives in a

redundant array of independent disks Raid, RAID or Raids may refer to: Attack * Raid (military), a sudden attack behind the enemy's lines without the intention of holding ground * Corporate raid, a type of hostile takeover in business * Panty raid, a prankish raid by male college ...

(RAID). Such tasks usually require physical presence in the room with the computer, and while less skilled than sysadmin tasks, may require a similar level of trust, since the operator has access to possibly sensitive data. * An SRE Site Reliability Engineer - takes a software engineering or programmatic approach to managing systems.

Training

Most employers require a bachelor's degree in a related field, such as

computer science Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to Applied science, practical discipli ...

information technology Information technology (IT) is the use of computers to create, process, store, retrieve, and exchange all kinds of data . and information. IT forms part of information and communications technology (ICT). An information technology syste ...

electronics engineering Electronics engineering is a sub-discipline of electrical engineering which emerged in the early 20th century and is distinguished by the additional use of active components such as semiconductor devices to amplify and control electric current f ...

, or

computer engineering Computer engineering (CoE or CpE) is a branch of electrical engineering and computer science that integrates several fields of computer science and electronic engineering required to develop computer hardware and software. Computer engineers n ...

. Some schools also offer undergraduate degrees and graduate programs in system administration. In addition, because of the practical nature of system administration and the easy availability of

open-source Open source is source code that is made freely available for possible modification and redistribution. Products include permission to use the source code, design documents, or content of the product. The open-source model is a decentralized so ...

server Server may refer to: Computing *Server (computing), a computer program or a device that provides functionality for other programs or devices, called clients Role * Waiting staff, those who work at a restaurant or a bar attending customers and su ...

software, many system administrators enter the field self-taught. Generally, a prospective employee will be required to have experience with the computer systems they are expected to manage. In most cases, candidates are expected to possess industry certifications such as the Microsoft MCSA,

MCSE Microsoft Certified Professional was a certification program from Microsoft. Overview Microsoft Certifications are earned by passing exams aligned to a specific certification. The process of earning certification has changed multiple times sinc ...

, MCITP, Red Hat RHCE, Novell CNA, CNE, Cisco

CCNA CCNA (Cisco Certified Network Associate) is an information technology (IT) certification from Cisco Systems. CCNA certification is an associate-level Cisco Career certification. The Cisco exams have changed several times in response to the changi ...

CompTIA The Computing Technology Industry Association (CompTIA) is an American non-profit trade association that issues professional certifications for the information technology (IT) industry. It is considered one of the IT industry's top trade assoc ...

's A+ or

Network+ The Computing Technology Industry Association (CompTIA) is an American non-profit trade association that issues professional certifications for the information technology (IT) industry. It is considered one of the IT industry's top trade associ ...

, Sun Certified SCNA,

Linux Professional Institute The Linux Professional Institute (LPI) is a Canadian non-profit organisation and oriented towards certifications for Linux, BSD and open-source software-based technologies. It was founded in October 1999. Linux Professional Institute Certific ...

, Linux Foundation Certified Engineer or Linux Foundation Certified System Administrator, among others. Sometimes, almost exclusively in smaller sites, the role of system administrator may be given to a skilled user in addition to or in replacement of his or her duties.

Skills

The ''subject matter'' of system administration includes computer systems and the ways people use them in an organization. This entails a knowledge of

operating system An operating system (OS) is system software that manages computer hardware, software resources, and provides common daemon (computing), services for computer programs. Time-sharing operating systems scheduler (computing), schedule tasks for ef ...

s and

application Application may refer to: Mathematics and computing * Application software, computer software designed to help the user to perform specific tasks ** Application layer, an abstraction layer that specifies protocols and interface methods used in a c ...

s, as well as hardware and software

troubleshooting Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process ope ...

, but also knowledge of the purposes for which people in the organization use the computers. Perhaps the most important skill for a system administrator is

problem solving Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business an ...

—frequently under various sorts of constraints and stress. The sysadmin is on call when a computer system goes down or malfunctions, and must be able to quickly and correctly diagnose what is wrong and how best to fix it. They may also need to have teamwork and communication skills; as well as being able to install and configure hardware and software. Sysadmins must understand the behavior of software in order to deploy it and to troubleshoot problems, and generally know several

programming language A programming language is a system of notation for writing computer programs. Most programming languages are text-based formal languages, but they may also be graphical. They are a kind of computer language. The description of a programming ...

s used for scripting or automation of routine tasks. A typical sysadmin's role is not to design or write new application software but when they are responsible for automating system or application configuration with various configuration management tools, the lines somewhat blur. Depending on the sysadmin's role and skillset they may be expected to understand equivalent key/core concepts a software engineer understands. That said, system administrators are not

software engineer Software engineering is a systematic engineering approach to software development. A software engineer is a person who applies the principles of software engineering to design, develop, maintain, test, and evaluate computer software. The term ''p ...

s or

developer Developer may refer to: Computers *Software developer, a person or organization who develop programs/applications * Video game developer, a person or business involved in video game development, the process of designing and creating games * Web de ...

s, in the job title sense. Particularly when dealing with

Internet The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, p ...

-facing or business-critical systems, a sysadmin must have a strong grasp of

computer security Computer security, cybersecurity (cyber security), or information technology security (IT security) is the protection of computer systems and networks from attack by malicious actors that may result in unauthorized information disclosure, t ...

. This includes not merely deploying software patches, but also preventing break-ins and other security problems with preventive measures. In some organizations, computer security administration is a separate role responsible for overall security and the upkeep of

firewall Firewall may refer to: * Firewall (computing), a technological barrier designed to prevent unauthorized or unwanted communications between computer networks or hosts * Firewall (construction), a barrier inside a building, designed to limit the spre ...

s and

intrusion detection system An intrusion detection system (IDS; also intrusion prevention system or IPS) is a device or software application that monitors a network or systems for malicious activity or policy violations. Any intrusion activity or violation is typically rep ...

s, but all sysadmins are generally responsible for the security of computer systems.

Duties

A system administrator's responsibilities might include: * Analyzing system logs and identifying potential issues with computer systems. * Applying

updates, patches, and configuration changes. * Installing and configuring new hardware and

. * Adding, removing, or updating user account information, resetting

password A password, sometimes called a passcode (for example in Apple devices), is secret data, typically a string of characters, usually used to confirm a user's identity. Traditionally, passwords were expected to be memorized, but the large number of ...

s, etc. * Answering technical queries and assisting users. * Responsibility for

. * Responsibility for documenting the configuration of the system. *

Troubleshooting Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process ope ...

any reported problems. * System performance tuning. * Ensuring that the network infrastructure is up and running. * Configuring, adding, and deleting file systems. * Ensuring parity between dev, test and production environments. * Training users * Plan and manage the machine room environment In larger organizations, some of the tasks above may be divided among different system administrators or members of different organizational groups. For example, a dedicated individual(s) may apply all system upgrades, a Quality Assurance (QA) team may perform testing and validation, and one or more technical writers may be responsible for all technical documentation written for a company. System administrators, in larger organizations, tend not to be

systems architect The systems architect is an information and communications technology professional. Systems architects define the architecture of a computerized system (i.e., a system composed of software and hardware) in order to fulfill certain requirements. ...

systems engineers Systems engineering is an interdisciplinary field of engineering and engineering management that focuses on how to design, integrate, and manage complex systems over their life cycles. At its core, systems engineering utilizes systems thinking ...

, or

systems design Systems design interfaces, and data for an electronic control system to satisfy specified requirements. System design could be seen as the application of system theory to product development. There is some overlap with the disciplines of system ...

ers. In smaller organizations, the system administrator might also act as technical support,

, network administrator, storage (SAN) administrator or application analyst.

References

External links

Communication Workers of America
{{DEFAULTSORT:System administrator * Computer occupations Computer systems