Siebel Systems, Inc. () was a
software
Software is a set of computer programs and associated software documentation, documentation and data (computing), data. This is in contrast to Computer hardware, hardware, from which the system is built and which actually performs the work.
...
company principally engaged in the design, development, marketing, and support of
customer relationship management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study big data, large amounts of information.
CRM systems data collectio ...
(CRM) applications—notably Siebel CRM.
The company was founded by
Thomas Siebel
Thomas M. Siebel (; born November 20, 1952) is an American billionaire businessman, technologist, and author. He was the founder of enterprise software company Siebel Systems and is the founder, chairman, and CEO of C3.ai, an artificial intelli ...
and
Patricia House in 1993. At first known mainly for its
sales force automation products,
the company expanded into the broader CRM market.
[
] By the late 1990s, Siebel Systems was the dominant CRM vendor, peaking at 45% market share in 2002.
On September 12, 2005,
Oracle Corporation announced it had agreed to buy Siebel Systems for $5.8 billion.
[ "Siebel" is now a brand name owned by Oracle Corporation.
Siebel Systems is Oracle's on-premises CRM system, and Oracle's cloud applications for CRM are ]Oracle Advertising and Customer Experience (CX)
Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising, marketing, sales, e-commerce, customer service.
History
Oracle's first customer relations ...
.
History
Siebel Systems, Inc. began in sales force automation software, then expanded into marketing
Marketing is the process of exploring, creating, and delivering value to meet the needs of a target market in terms of goods and services; potentially including selection of a target audience; selection of certain attributes or themes to emph ...
and customer service applications, including CRM. From the time it was founded in 1993,[ the company grew quickly.
Benefiting from the explosive growth of the CRM market in the late 1990s, Siebel Systems was named the fastest growing company in the United States in 1999 by Fortune magazine.
]
Thomas Siebel, Pat House
Siebel's "first experience with sales technology was in the late 1980s, when he worked for .. Oracle."[ At the time,
''Siebel Systems'' co-founder Pat House also was working for Oracle. Siebel left Oracle][ In 1992 House left Oracle and together they worked on what became Siebel Systems (in 1993).
]
Key dates
* 1993: Siebel Systems, Inc. is founded.
* 1995: Siebel delivers Siebel Sales Enterprise software for sales force automation.
* 1995: Siebel 2.0 (Release end of 1995)
* Siebel Customer Relationship Management (CRM)
* Siebel Sales Enterprise
* 1996: Siebel becomes a publicly traded company.
* 1997: Siebel 3.0 (Release Feb 1997)
* 1998: Siebel 98
* 1998: Siebel Systems acquires Scopus Technology, Inc. "for its customer-service and support products."[
* 1999: Siebel 99
* 2000: Siebel 6 (also known as Siebel 2000)
* 2000: Revenue surpasses the $1 billion mark.
* 2001: Siebel 7.0 (Released 2001, was the first web-based version)
* 2002: Siebel 7.5 (Released in 2002)
* 2004: Siebel 7.7 (Released in 2004)
* 2005: Siebel 7.8 (Released in 2005)
* 2006: Oracle acquires Siebel Systems.]
See also
* Oracle Advertising and Customer Experience (CX)
Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising, marketing, sales, e-commerce, customer service.
History
Oracle's first customer relations ...
* Oracle CRM
Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and ...
References
External links
*
Siebel Developer’s Reference
{{Authority control
Companies based in Redwood Shores, California
Software companies based in California
Oracle acquisitions
Customer relationship management software companies
Software companies established in 1977
1977 establishments in California
Business services companies established in 1977
2006 mergers and acquisitions
Software companies of the United States