Reasonable accommodation
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A reasonable accommodation is an adjustment made in a system to accommodate or make fair the same system for an individual based on a proven need. That need can vary. Accommodations can be religious, physical, mental or emotional, academic, physical, or employment related and are often mandated by law. Each country has its own system of reasonable accommodations. The
United Nations The United Nations (UN) is an intergovernmental organization whose stated purposes are to maintain international peace and security, develop friendly relations among nations, achieve international cooperation, and be a centre for harmoni ...
use this term in the
Convention on the Rights of Persons with Disabilities The Convention on the Rights of Persons with Disabilities is an international human rights treaty of the United Nations intended to protect the rights and dignity of persons with disabilities. Parties to the convention are required to promote, ...
, saying refusal to make accommodation results in
discrimination Discrimination is the act of making unjustified distinctions between people based on the groups, classes, or other categories to which they belong or are perceived to belong. People may be discriminated on the basis of Racial discrimination, r ...
. It defines a "reasonable accommodation" as:


Financial costs

Employers and managers are often concerned about the potential cost associated with providing accommodations to employees with disabilities. However, many accommodations, such as moving an employee to a different desk or changing the work schedule, do not have any direct cash costs (56% in a survey of employers conducted by JANJob Accommodation Network (Updated October 21, 2020)
Workplace accommodations: Low cost, high impact
Retrieved 06/16/2021.
), and most others have only one-time costs (e.g., to buy a different style of
computer mouse A computer mouse (plural mice, sometimes mouses) is a hand-held pointing device that detects two-dimensional space, two-dimensional motion relative to a surface. This motion is typically translated into the motion of a pointer (user interface ...
). Accommodation costs may be offset by the savings associated with employing people with disabilities (higher performance, lower turnover costs).


Competing accommodation needs

Rarely, two people will need accommodations that conflict with each other. Creative problem solving may be required to find ways to accommodate both people. For example, the
United States Department of Justice The United States Department of Justice (DOJ), also known as the Justice Department, is a federal executive department of the United States government tasked with the enforcement of federal law and administration of justice in the United Stat ...
recommends that if a program serves a person with a
service dog In general, an assistance dog, known as a service dog in the United States, is a dog trained to aid or assist an individual with a disability. Many are trained by an assistance dog organization, or by their handler, often with the help of a prof ...
and a person who is allergic to dogs, that the program separate them physically, by asking them to stay in different rooms or on opposite sides of the same room. In some cases, the accommodations that are practical may not be the first choice for all participants. For example, a person who has a
hearing impairment Hearing loss is a partial or total inability to hear. Hearing loss may be present at birth or acquired at any time afterwards. Hearing loss may occur in one or both ears. In children, hearing problems can affect the ability to acquire spoken la ...
may not be able to understand the artificial voice generated by the
text-to-speech Speech synthesis is the artificial production of human speech. A computer system used for this purpose is called a speech synthesizer, and can be implemented in software or hardware products. A text-to-speech (TTS) system converts normal langu ...
device used by a person who is unable to speak, so they may have to find a way to communicate that does not rely on that device, even if the non-speaking person would prefer to use that device.


Europe


United Kingdom

The laws of England, Wales, and Scotland require employers to make reasonable accommodations for disabled employees, initially under the Disability Discrimination Act 1995, and now under the Equality Act 2010. Failure to do so can give rise to a complaint by an employee to an
employment tribunal Employment tribunals are tribunal public bodies in England and Wales and Scotland which have statutory jurisdiction to hear many kinds of disputes between employers and employees. The most common disputes are concerned with unfair dismissal, ...
.


North America


Canada

In
Canada Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by to ...
equality rights Social equality is a state of affairs in which all individuals within a specific society have equal rights, liberties, and status, possibly including civil rights, freedom of expression, autonomy, and equal access to certain public goods an ...
, as set out in provincial and federal anti-discrimination laws and in section 15 of the
Canadian Charter of Rights and Freedoms The ''Canadian Charter of Rights and Freedoms'' (french: Charte canadienne des droits et libertés), often simply referred to as the ''Charter'' in Canada, is a bill of rights entrenched in the Constitution of Canada, forming the first part ...
, require that accommodation be made to various minorities. With a new addition being "family status" being included as well. (The origin of the term ''reasonable accommodation'' in Canadian law is found in its labour law jurisprudence, specifically '' Ontario (Human Rights Commission) v Simpsons-Sears Ltd'', 9852 SCR 536, and is argued to be the obligation of employers to change some general rules for certain employees, under the condition that this does not cause " undue hardship".) In Canada reasonable accommodation also means a legal and constitutional concept that requires Canadian public institutions to adapt to the religious and cultural practices of minorities as long as these practices do not violate the other rights and freedoms. In
Québec Quebec ( ; )According to the Canadian government, ''Québec'' (with the acute accent) is the official name in Canadian French and ''Quebec'' (without the accent) is the province's official name in Canadian English is one of the thirte ...
the Bouchard-Taylor Commission examined the subject of reasonable accommodation due to religious and cultural differences.


United States

In the United States, federal law requires that reasonable accommodations be made by providers of employment, education, or housing; and in courts and other public venues.


Education

Students are protected against discrimination on the basis of disability under US federal law. Different laws apply to younger students (before high school graduation) and to college students. Younger students are protected by the
Individuals with Disabilities Education Act The Individuals with Disabilities Education Act (IDEA) is a piece of American legislation that ensures students with a disability are provided with a Free Appropriate Public Education (FAPE) that is tailored to their individual needs. IDEA wa ...
(IDEA) as well as other federal laws. These students, who may be as young as three years old, may have an Individualized Education Program (IEP) or a 504 plan, both of which are essentially agreements between the students' families and their schools that state what the students' needs are and how those needs will be addressed at school. Younger students are entitled to more support from the school, including some medical and personal services, compared to students attending a college or university, who are entitled only to accommodations necessary due to a disability. For example, a young child might be taught
social skills A social skill is any competence facilitating interaction and communication with others where social rules and relations are created, communicated, and changed in verbal and nonverbal ways. The process of learning these skills is called soci ...
in elementary school, or a teenager might be coached on organizational skills or
time management Time management is the process of planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity. It involves of various demands upon a person relating to wo ...
, but after high school, students are not entitled to have schools provide these services. After high school, IDEA no longer applies, and the
Americans with Disabilities Act of 1990 The Americans with Disabilities Act of 1990 or ADA () is a civil rights law that prohibits discrimination based on disability. It affords similar protections against discrimination to Disability in the United States, Americans with disabilities ...
becomes more relevant. In
special education Special education (known as special-needs education, aided education, exceptional education, alternative provision, exceptional student education, special ed., SDC, or SPED) is the practice of educating students in a way that accommodates th ...
, a distinction is made between ''accommodation'' and ''modification''. An accommodation provides the same educational work, but in a way that accommodates their disabilities. For example, a student with limited vision may be given a
large-print Large-print (also large-type or large-font) refers to the formatting of a book or other text document in which the typeface (or font) are considerably larger than usual to accommodate people who have low vision. Frequently the medium is also increa ...
book. This student reads the same work of literature as everyone else in the class, but the student is able to see the words on the page because of the larger type. Similarly, a student with an episodic disability (one that occasionally flares up intensely for a brief time) may be allowed, if the student becomes ill just before a deadline, to turn in an assignment a few days late, just like a student who had gotten sick with a viral infection such as
COVID-19 Coronavirus disease 2019 (COVID-19) is a contagious disease caused by a virus, the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). The first known case was identified in Wuhan, China, in December 2019. The disease quick ...
or
influenza Influenza, commonly known as "the flu", is an infectious disease caused by influenza viruses. Symptoms range from mild to severe and often include fever, runny nose, sore throat, muscle pain, headache, coughing, and fatigue. These symptom ...
would normally be allowed to turn in an assignment shortly after recovering from the infection. These students do the same work, just on a slightly different schedule. An unlimited exemption from turning in any assignment on time, on the other hand, is "would not be a reasonable accommodation". At the university level, common accommodations include flexible deadlines, recording lectures, extra time on tests for slow readers, taking a test in a quiet room, and receiving a copy of lecture notes taken by another (frequently paid) student. A modification differs from accommodations by changing the
curriculum In education, a curriculum (; plural, : curricula or curriculums) is broadly defined as the totality of student experiences that occur in the educational process. The term often refers specifically to a planned sequence of instruction, or to ...
, usually to make it easier for a student who is unable to complete the normal work. For example, if the class is reading one of
Shakespeare's plays Shakespeare's plays are a canon of approximately 39 dramatic works written by English poet, playwright, and actor William Shakespeare. The exact number of plays—as well as their classifications as tragedy, history, comedy, or otherwise—is a ...
, then a student with an
intellectual disability Intellectual disability (ID), also known as general learning disability in the United Kingdom and formerly mental retardation, Rosa's Law, Pub. L. 111-256124 Stat. 2643(2010). is a generalized neurodevelopmental disorder characterized by signif ...
may be given a specially simplified, shortened version of the original play. This allows the student to participate partially in the regular educational curriculum, but in a way that has been changed because of the student's individual limitations.


Employment

The
Americans With Disabilities Act The Americans with Disabilities Act of 1990 or ADA () is a civil rights law that prohibits discrimination based on disability. It affords similar protections against discrimination to Americans with disabilities as the Civil Rights Act of 1964 ...
, known as ADA, was signed into law on 26 July 1990. It carried forward material from Section 504 of the Rehabilitation Act of 1973. A reasonable accommodation is defined by the US Department of Justice as "change or adjustment to a job or work environment that permits a qualified applicant or employee with a disability to participate in the job application process, to perform the essential functions of a job, or to enjoy benefits and privileges of employment equal to those enjoyed by employees without disabilities."


State and local government services, programs, and activities

Title II of the ADA provides that "no qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of a public entity, or be subject to discrimination by any such entity".Civil Rights. (2012). US Department of Health & Human Services. Retrieved 28 January 2014 from https://www.hhs.gov/ocr/civilrights/understanding/index.html State and local governments must provide reasonable accommodations to ensure such access, unless a fundamental alteration would result.


Public accommodations

Title III of the ADA requires private businesses open to the public and commercial facilities to provide reasonable accommodations to people with disabilities to ensure that they have equal access to goods and services.


Housing

Under Title VIII of the
Civil Rights Act of 1968 The Civil Rights Act of 1968 () is a landmark law in the United States signed into law by United States President Lyndon B. Johnson during the King assassination riots. Titles II through VII comprise the Indian Civil Rights Act, which appl ...
, as amended by the Fair Housing Amendments Act of 1988, codified in the United States Code at 42 USC §§ 3601–3619, and commonly known as the Fair Housing Act, virtually all housing providers must make reasonable accommodations in their rules, policies, practices, or services under certain circumstances. A reasonable accommodation must be granted when such an accommodation is necessary to afford a prospective or existing tenant with a disability an opportunity to use and enjoy a dwelling (including but not limited to apartments, single family homes, and other types of private and public housing) to the same extent as a person who does not have that disability. The Fair Housing Act covers "dwellings", and in many situations that term encompasses such non-traditional housing as homeless shelters and college dormitories. It bears noting that in regard to larger dwellings such as apartment buildings, the right to a reasonable accommodation under the Fair Housing Act requires that housing providers grant a requested reasonable accommodation that is necessary to enable a disabled tenant to enjoy an indoor or outdoor common area to the same extent as a non-disabled tenant enjoys such areas.


See also

* Interactive accommodation process


References

{{Use dmy dates, date=October 2018 Civil rights and liberties Disability rights Human rights concepts