Inktel is a global outsourcer of business services and
direct marketing
Direct marketing is a form of communicating an offer, where organizations communicate directly to a pre-selected customer and supply a method for a direct response. Among practitioners, it is also known as ''direct response marketing''. By ...
services, including fulfillment (as well as inventory management and order processing) and
call center
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...
services, but also including other services such as direct mail/Lettershop,
e-commerce
E-commerce (electronic commerce) is the activity of electronically buying or selling of products on online services or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain manag ...
,
data management
Data management comprises all disciplines related to handling data as a valuable resource.
Concept
The concept of data management arose in the 1980s as technology moved from sequential processing (first punched cards, then magnetic tape) to ...
,
social media
Social media are interactive media technologies that facilitate the creation and sharing of information, ideas, interests, and other forms of expression through virtual communities and networks. While challenges to the definition of ''social me ...
and
graphic design
Graphic design is a profession, academic discipline and applied art whose activity consists in projecting visual communications intended to transmit specific messages to social groups, with specific objectives. Graphic design is an interdiscip ...
. Inktel's clients include federal/state/local government agencies, non-profit organizations, and various
Fortune 500
The ''Fortune'' 500 is an annual list compiled and published by ''Fortune (magazine), Fortune'' magazine that ranks 500 of the largest United States Joint-stock company#Closely held corporations and publicly traded corporations, corporations by ...
Miami
Miami ( ), officially the City of Miami, known as "the 305", "The Magic City", and "Gateway to the Americas", is a coastal metropolis and the county seat of Miami-Dade County in South Florida, United States. With a population of 442,241 at ...
in 1997 by Ricky, Dan, and Ed Arriola, the sons of Joe Arriola, founder of the printing company Avanti Press. In 2001, Inktel was spun off from Avanti when the printing company was sold. As of 2003, Ricky Arriola is CEO of the company, his brother Eddy is executive vice president, and their brother Dan is director of business development.
In 2003, the firm had more than $40 million in annual revenues.
In 2009, Inktel was named the "Best Company to Work For" in the state of
Florida
Florida is a state located in the Southeastern region of the United States. Florida is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Bahamas and Atlantic Ocean, and ...
. The company received a Silver Award at the 2018
Stevie Awards
The Stevie Awards are a set of eight business awards competitions staged annually by Stevie Awards, Inc., which grew to fourteen categories by 2017. They were created in 2002 for companies and business people. Its first program, ''The American B ...
in the "Employer of the Year – Business Services" category.
Miami Herald
The ''Miami Herald'' is an American daily newspaper owned by the McClatchy Company and headquartered in Doral, Florida, a city in western Miami-Dade County and the Miami metropolitan area, several miles west of Downtown Miami.{{cite news, url=http://www.floridatrend.com/article.asp?aID=51437, title=Florida Trend Best Company to Work For in Florida - 2009, date=August 1, 2009, work=Florida Trend, publisher=Trend Magazines Inc., accessdate=17 February 2010{{cite news, url=https://stevies-sage.secure-platform.com/a/page/the-awards/2018-stevie-winners, title=2018 Stevie Awards Winners for Great Employers, date=2018, accessdate=2 November 2018{{cite news, url=https://www.omaha.com/money/businesses/big-business/conagra-outsources-customer-service-operations-affecting-omaha-workers/article_5a301998-1135-5e0f-b8ab-efc329cb3198.html, title=Conagra Outsources Customer Service Operations, date=September 21, 2018, work=Omaha World-Herald, publisher=Omaha World-Herald, accessdate=2 November 2018Companies based in MiamiCall centre companiesBusiness process outsourcing companiesDirect marketing