A hotel manager, hotelier, or lodging manager is a person who manages the operation of a

hotel A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided inside a hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a re ...

motel A motel, also known as a motor hotel, motor inn or motor lodge, is a hotel designed for motorists, usually having each room entered directly from the parking area for motor vehicles rather than through a central lobby. Entering dictionarie ...

resort A resort (North American English) is a self-contained commercial establishment that tries to provide most of a vacationer's wants, such as food, drink, swimming, lodging, sports, entertainment, and shopping, on the premises. The term ''resort ...

, or other

lodging Lodging refers to the use of a short-term dwelling, usually by renting the living space or sometimes through some other arrangement. People who travel and stay away from home for more than a day need lodging for sleep, rest, food, safety, shelt ...

-related establishment. Management of a

operation includes, but is not limited to management of hotel staff,

business management Business administration, also known as business management, is the administration of a commercial enterprise. It includes all aspects of overseeing and supervising the business operations of an organization. From the point of view of managemen ...

, upkeep and sanitary standards of hotel facilities, guest satisfaction and

customer service Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ...

marketing management Marketing management is the organizational discipline which focuses on the practical application of marketing orientation, techniques and methods inside enterprises and organizations and on the management of a firm's marketing resources and ac ...

sales management Sales management is a business discipline which is focused on the practical application of sales techniques and the management of a firm's sales operations. It is an important business function as net sales through the sale of products and ...

revenue management Revenue management is the application of disciplined analytics that predict consumer behaviour at the micro-market levels and optimize product availability, leveraging price elasticity to maximize revenue growth and thereby, profit. The primary ...

financial accounting Financial accounting is the field of accounting concerned with the summary, analysis and reporting of financial transactions related to a business. This involves the preparation of financial statements available for public use. Stockholders, ...

purchasing Purchasing is the process a business or organization uses to acquire goods or services to accomplish its goals. Although there are several organizations that attempt to set standards in the purchasing process, processes can vary greatly bet ...

, and other functions. The title "hotel manager" or "hotelier" often refers to the hotel's

General Manager A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility. A general manager usually oversees most or all of ...

who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership. The hotel's General Manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operation.

Hotel management structure

The size and complexity of a hotel management organizational structure varies significantly depending on the size, features, and function of the hotel or resort. A small hotel operation normally may consist of a small core management team consisting of a Hotel Manager and a few key department supervisors who directly handle day-to-day operations. On the other hand, a large full-service hotel or resort complex often operates more similarly to a large

corporation A corporation is an organization—usually a group of people or a company—authorized by the state to act as a single entity (a legal entity recognized by private and public law "born out of statute"; a legal person in legal context) and ...

with an executive board headed by the

and consisting of key directors serving as heads of individual hotel departments. Each department at the large hotel or resort complex may normally consist of subordinate line-level managers and supervisors who handle day-to-day operations.

Example of Large/Full Service Hotel or Resort Complex

A typical organizational chart for a large resort hotel operation may often resemble the following: ''General Manager reports to a Regional Vice President and/or Ownership/Investors'' *

or Managing Director ** Assistant General Manager or Resident Manager ** Director of Operations or Rooms Division *** Director of Front Office or Front Office Manager **** Front Desk Manager (Shift Manager) **** Bell Captain **** Chief Concierge **** Valet Captain or Parking Manager **** PBX/Communications Manager **** Overnight Manager or Head Night Auditor *** Director of Housekeeping or Executive Housekeeper **** Assistant Director of Housekeeping or Executive Housekeeper **** Floor Manager (Shift Manager) **** Laundry Manager *** Director of Revenue Management or Revenue Manager **** Reservations Manager *** Director of Sales & Marketing **** Senior

Sales Manager Sales management is a business discipline which is focused on the practical application of sales techniques and the management of a firm's sales operations. It is an important business function as net sales through the sale of products and ...

***** Leisure

***** Business Travel

***** Social Group

***** Corporate Group

**** Marketing Manager **** Social Media Manager **** Public Relations Manager *** Director of Food & Beverage ****

Restaurant Manager Restaurant management is the profession of managing a restaurant. Associate, bachelor, and graduate degree programs are offered in restaurant management by community colleges, junior colleges A junior college (sometimes referred to colloquially a ...

**** Assistant Restaurant Manager **** Executive Chef **** Room Service Manager **** Butlers Manager **** Club Manager **** Bar & Lounge Manager **** Banquets Manager *** Director of Group and Events **** Assistant Director of Events **** Convention Services Manager ****

Event Manager Event management is the application of project management to the creation and development of small and/or large-scale personal or corporate events such as festivals, conferences, ceremonies, weddings, formal parties, concerts, or conventions. ...

**** Catering Manager *** Director of Finance **** Accounting Manager **** Payroll Manager **** Purchasing Manager *** Director of Engineering **** Chief Engineer **** Maintenance Manager **** Facilities Manager *** Director of Human Resources **** Human Resources Manager **** Recruiting Manager **** Training Manager **** Labor Relations Manager ''(For Unionized Hotels)'' *** Chief of Security *** Recreation Manager *** Information Technology Manager ''Additional Management Positions may exist for additional facilities such as hotel-owned golf courses, casinos, or spas.''

Example for Small/Limited service hotel

A typical organizational chart for a small low-rise hotel operation may resemble the following: ''Hotel Manager reports to Regional Director and/or Ownership/Investors'' *

** Guest Service Manager (Front of House) ** Housekeeping Manager ** Chief Engineer ** Sales & Marketing Manager ** Food & Beverage Manager ** Account Manager Administrative functions for a small-scale hotel such as Accounting, Payroll, and Human Resources may normally be handled by a centralized corporate office or solely by the Hotel Manager. Additional auxiliary functions such as security may be handled by third-party vendor services contracted by the hotel on an as-needed basis. Hotel management is necessary to implement standard operating procedures and actions as well as handling day-to-day operations.

Typical qualifications

The background and training required varies by the type of management position, size of operation, and duties involved. Industry experience has proven to be a basic qualification for nearly any management occupation within the lodging industry. A BS and a MS degree in Hospitality Management/or an equivalent Business degree is often strongly preferred by most employers in the industry but not always required. A higher level graduate degree may be desired for a

type position, but is often not required with sufficient management experience and industry tenure.
graduate degree
may however be required for a higher level corporate executive position or above such as a Regional Vice President who oversees multiple hotel properties and General Managers.

Working conditions

Hotel managers are generally exposed to long shifts that include late hours, weekends, and holidays due to the 24-hour operation of a hotel. The common workplace environment in hotels is fast-paced, with high levels of interaction with guests, employees, investors, and other managers. Upper management consisting of senior managers, department heads, and

s may sometimes enjoy a more desirable work schedule consisting of a more traditional

business day A business day means any day except any Saturday, any Sunday, or any day which is a legal holiday or any day on which banking institutions are authorized or required by law or other governmental action to close. The definition of a business day ...

with occasional weekends and holidays off. Depending on the size of the hotel, a typical hotel manager's day may include assisting with operational duties, managing employee performance, handling dissatisfied guests, managing work schedules, purchasing supplies, interviewing potential job candidates, conducting physical walks and inspections of the hotel facilities and public areas, and additional duties. These duties may vary each day depending on the needs of the property. The manager's responsibility also includes knowing about all current local events as well as the events being held on the hotel property. Managers are often required to attend regular department meetings, management meetings, training seminars for professional development, and additional functions. A hotel/casino property may require additional duties regarding special events being held on property for casino complimentary guests.

2020 coronavirus pandemic

Working conditions were increasingly difficult during the

2020 coronavirus pandemic The COVID-19 pandemic, also known as the coronavirus pandemic, is an ongoing global pandemic of coronavirus disease 2019 (COVID-19) caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). The novel virus was first identified ...

. One CEO of a major hotel owner,

Monty Bennett Monty J. Bennett (born ) is an American businessman who founded and is the chairman and CEO of Ashford Inc., a hospitality real estate company. He is also the publisher of the ''Dallas Express'', a news website launched in 2021 in Dallas, Texas ...

of Ashford Inc., told CBS News that he had to lay off or furlough 95% of his 7,000 U.S. workers. By the second week of the major outbreak of the virus in the U.S., the industry asked Congress for $250 billion in bailouts for owners and employees because of financial setbacks and mass layoffs.

Salary expectations

The median annual wage in 2015 of the 48,400 lodging managers in the United States was $49,720.

References

{{DEFAULTSORT:Hotel Manager * Hospitality management Hospitality occupations Management occupations