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The T. Eaton Company Limited, later known as Eaton's, was a Canadian
department store A department store is a retail establishment offering a wide range of consumer goods in different areas of the store, each area ("department") specializing in a product category. In modern major cities, the department store made a dramatic app ...
chain that was once the largest in the country. It was founded in 1869 in
Toronto Toronto ( ; or ) is the capital city of the Canadian province of Ontario. With a recorded population of 2,794,356 in 2021, it is the most populous city in Canada and the fourth most populous city in North America. The city is the anch ...
by
Timothy Eaton Timothy Eaton (March 1834 – 31 January 1907) was an Irish businessman who founded the Eaton's department store, one of the most important retail businesses in Canada's history. Early life and family He was born in Ballymena, County Antrim, ...
, an immigrant from what is now
Northern Ireland Northern Ireland ( ga, Tuaisceart Éireann ; sco, label= Ulster-Scots, Norlin Airlann) is a part of the United Kingdom, situated in the north-east of the island of Ireland, that is variously described as a country, province or region. Nort ...
. Eaton's grew to become a retail and social institution in Canada, with stores across the country, buying-offices around the globe, and a
mail-order catalog Mail order is the buying of goods or services by mail delivery. The buyer places an order for the desired products with the merchant through some remote methods such as: * Sending an order form in the mail * Placing a telephone call * Placing a ...
that was found in the homes of most Canadians. A changing economic and retail environment in the late twentieth century, along with mismanagement, culminated in the chain's bankruptcy in 1999. Eaton's pioneered several retail innovations. In an era when
haggling In the social sciences, bargaining or haggling is a type of negotiation in which the buyer and seller of a good or service debate the price or nature of a transaction. If the bargaining produces agreement on terms, the transaction takes p ...
for goods was the norm, the chain proclaimed "We propose to sell our goods for CASH ONLY – In selling goods, to have only one price." In addition, it had the long-standing slogan "Goods Satisfactory or Money Refunded."


Early years

In 1869, Timothy Eaton sold his interest in a small dry-goods store in the market town of St. Marys,
Ontario Ontario ( ; ) is one of the thirteen provinces and territories of Canada.Ontario is located in the geographic eastern half of Canada, but it has historically and politically been considered to be part of Central Canada. Located in Central C ...
, and he bought a dry-goods and haberdashery business at 178
Yonge Street Yonge Street (; pronounced "young") is a major arterial route in the Canadian province of Ontario connecting the shores of Lake Ontario in Toronto to Lake Simcoe, a gateway to the Upper Great Lakes. Once the southernmost leg of provincial H ...
in the city of Toronto. The first store was only , with two shop windows, and was located a fair distance from Toronto's then fashionable shopping district of King Street West. In its first year of operation, with Timothy Eaton responsible for buying the goods to stock the store, and a staff of four, expectations were low that a store with a no-credit and no-haggling policy would succeed. The business prospered, and Eaton moved the store one block north in August 1883 into much larger premises at 190 Yonge Street. The new store boasted the biggest plate-glass windows in Toronto, the first electric lights in any Canadian store, three full floors of retail space featuring 35 departments, and a
lightwell In architecture, a lightwell,light well, light-well sky-well,skywell, sky well or air shaft is an unroofed or roofed external space provided within the volume of a large building to allow light and air to reach what would otherwise be a dark or ...
that ran the full length of the store. The store's first telephone, with phone number 370, was installed in 1885. In 1886, the first elevator in a retail establishment in Toronto was installed in the Eaton store (although only customers going up were invited to use the elevator, thus requiring them to pass by the various store displays on their walk down). Eaton maintained the lease on the empty store at 178 Yonge Street until its expiry in 1884 in order to delay the expansion plans of one of his competitors, Robert Simpson. Over time, the competition between the
Simpson's The Robert Simpson Company Limited, commonly known as Simpson's until 1972, then as Simpsons, and in Quebec sometimes as Simpson, was a Canadian department store chain that had its earliest roots in a store opened in 1858 by Robert Simpson. ...
and Eaton's department stores, facing each other across Queen Street West, became one of Toronto's great business rivalries. The pedestrian crosswalk on Queen Street West, just to the west of the intersection with Yonge Street, was for years one of the busiest in Canada, as thousands of shoppers a day comparison-shopped between Eaton's and Simpson's. By 1896, Eaton's was billing itself as "Canada's Greatest Store". The store continued to expand in size, and new buildings were constructed to house the mail order division and the Eaton's factories. The number of people employed in Eaton's operations numbered 17,500 in 1911. In 1919, the Eaton's buildings in Toronto contained a floor space of over , and occupied several city blocks between Yonge Street and
Bay Street Bay Street is a major thoroughfare in Downtown Toronto, Ontario, Canada. It is the centre of Toronto's Financial District and is often used by metonymy to refer to Canada's financial services industry since succeeding Montreal's St. James Stre ...
, north of Queen Street West.


The Winnipeg store

At the beginning of the 20th century, Eaton's conducted a large business in Western Canada through its catalogue. Eaton's considered
Winnipeg Winnipeg () is the capital and largest city of the province of Manitoba in Canada. It is centred on the confluence of the Red and Assiniboine rivers, near the longitudinal centre of North America. , Winnipeg had a city population of 749, ...
,
Manitoba , image_map = Manitoba in Canada 2.svg , map_alt = Map showing Manitoba's location in the centre of Southern Canada , Label_map = yes , coordinates = , capital = Winn ...
, as the most logical location for a new mail order warehouse to better serve its western customers. A store was not originally part of the plans.
John Craig Eaton Sir John Craig Eaton (April 28, 1876 – March 30, 1922) was a Canadian businessman and a member of the prominent Eaton family. Life and career He was born in Toronto, Ontario, the youngest son of department store magnate Timothy Eaton and h ...
, the son of Timothy Eaton, became an early proponent of building a combined store and mail order operation in Winnipeg. Although Timothy Eaton initially had misgivings over the difficulties involved in managing a store from Toronto, John Craig was eventually able to convince his father. Eaton's acquired a city block on
Portage Avenue Portage or portaging (Canada: ; ) is the practice of carrying water craft or cargo over land, either around an obstacle in a river, or between two bodies of water. A path where items are regularly carried between bodies of water is also called a ...
at Donald Street, and the five-storey Eaton's store opened to much fanfare on July 15, 1905. Timothy Eaton and his family were on hand for the opening of the second Eaton's store, with the '' Winnipeg Daily Tribune'' noting in its front-page headline: "The Canadian Napoleon of Retail Commerce Reaches the Capital – Views His Great Store for First Time – Well Pleased". The landmark red brick store, known as "the Big Store" to Winnipeggers, was a success. The initial staff of 750 grew to 1,200 within a few weeks of the opening. By 1910, three more storeys were added to the store and other buildings were constructed. By 1919, the Eaton's operations in Winnipeg covered and employed 8,000 people. For many years, the Winnipeg Eaton's store was considered the most successful department store in the world, given how it dominated its local market. As late as the 1960s, ''
Canadian Magazine The ''Canadian Magazine of Politics, Science, Art and Literature'' was the premiere monthly literary journal of Anglophone Canada for three decades. History and profile Edited first by James Gordon Mowat then by John Alexander Cooper, the first is ...
'' estimated that Winnipeggers spent more than 50 cents of every shopping dollar (excluding groceries) at Eaton's, and that on a busy day, one out of every ten Winnipeggers would visit the Portage Avenue store. The store was closed on 17 October 1999, along with 36 other Eaton's stores.


Overseas buying offices

Eaton's had two buying offices located in Europe: in London, in 7 Warwick Lane, opened in 1892; and Paris, at 103 rue Reaumur, opened six years later in 1898.


Canada's dominant retailer

The success of Eaton's helped revolutionize department store retailing in North America. American retailers flocked to view the stores on Yonge Street and Portage Avenue, anxious to replicate Timothy Eaton's methods south of the border. Until the 1950s, Eaton's promoted itself as the "largest retail organization in the British Empire". In 1905, '' The Globe'' wrote: "There is hardly a name in Canada, with the possible exception of the Prime Minister, so well known to the people at large as that of Mr. Timothy Eaton." Timothy Eaton died in 1907, and was succeeded by John Craig Eaton as President of the T. Eaton Co. Limited. The company's success continued under Timothy's heir. In 1925, Eaton's purchased the Goodwin's store in Montreal. By 1927, Montreal boasted a new six-storey Eaton's store on
Saint Catherine Street Sainte-Catherine Street (french: rue Sainte-Catherine) () is the primary commercial artery of Downtown Montreal, Quebec, Canada. It crosses the central business district from west to east, beginning at the corner of Claremont Avenue and de ...
, which was expanded to nine storeys in 1930. Over time, Eaton's stores opened in other cities across the country. In 1977, the
Toronto Eaton Centre The Toronto Eaton Centre (corporately styled as the CF Toronto Eaton Centre since September 2015, and commonly referred to simply as the Eaton Centre) is a shopping mall and office complex in the downtown core of Toronto, Ontario, Canada. It is ...
opened in downtown Toronto, replacing two previous downtown Eaton's stores. The complex—stretching on multiple levels between Dundas and Queen Streets and boasting 200 stores—was anchored at the north end by a nine-storey Eaton's store. Eaton's sold private label appliances under the "Viking" label. These were largely manufactured by White. Many products were sold with the brand name “TECO”, an acronym for Timothy Eaton Company.


The Eaton's catalogue

The first Eaton's catalogue was a 34-page booklet issued in 1884. As Eaton's grew, so did the catalogue. By 1920, Eaton's operated mail order warehouses in Winnipeg, Toronto and Moncton to serve its catalogue customers. Catalogue order offices were also established throughout the country, with the first opening in Oakville in 1916. At a time when Canada's population was predominantly rural, often living in isolated settlements, the Eaton's catalogue provided a selection of goods that was otherwise unavailable to many Canadians, much like the Sears Roebuck catalog in the United States. It served an important economic role, as it broke local monopolies and allowed all Canadians access to the prices and selection enjoyed in some of the larger cities. The catalogue offered everything from clothing to farming implements. Some Canadians even purchased their homes from the catalogue, with Eaton's delivering to them all the materials necessary to build a prefabricated house. Today, a large number of Eaton's catalogue homes still exist throughout the country, primarily in the West. The catalogue had many other uses, ranging from its use as a learning tool by settlers learning to speak English, to its use as goalie pads during hockey games. The catalogue became an icon of Canadian culture, even appearing in many works of
Canadian literature Canadian literature is the literature of a multicultural country, written in languages including Canadian English, Canadian French, Indigenous languages, and many others such as Canadian Gaelic. Influences on Canadian writers are broad both g ...
. In Roch Carrier's story ''
The Hockey Sweater ''The Hockey Sweater'' (''Le chandail de hockey'' in the original French) is a short story by Canadian author Roch Carrier and translated to English by Sheila Fischman. It was originally published in 1979 under the title "'" ("An abominable map ...
'', a young
Quebec Quebec ( ; )According to the Canadian government, ''Québec'' (with the acute accent) is the official name in Canadian French and ''Quebec'' (without the accent) is the province's official name in Canadian English is one of the thirtee ...
boy asks his mother for a
Montreal Canadiens The Montreal CanadiensEven in English, the French spelling is always used instead of ''Canadians''. The French spelling of ''Montréal'' is also sometimes used in the English media. (french: link=no, Les Canadiens de Montréal), officially ...
hockey jersey from the Eaton's catalogue, but receives a
Toronto Maple Leafs The Toronto Maple Leafs (officially the Toronto Maple Leaf Hockey Club and often referred to as the Leafs) are a professional ice hockey team based in Toronto. They compete in the National Hockey League (NHL) as a member of the Atlantic Div ...
jersey instead. As the family is francophone, the mother does not order using the catalogue forms (which are in English only) but instead writes a note and sends money to the department store. Because of the prevalent language and cultural barriers of the English and French-speaking Canadian populations, his family is unaware that the item could be exchanged, and they do not wish to offend Mr. Eaton by returning it. Over time, the catalogue became a less profitable operation, and by the 1970s, it was a money-losing proposition. As Canada's population became more urban over the course of the 20th century, Canadians had access to a greater number of local stores, and were less reliant on catalogue purchases. By the mid-1970s, it was estimated that 60% of the suburban customers throughout Canada lived within a thirty-minute drive of an Eaton's store. Others blamed Eaton's management for the catalogue's failures, pointing to the similar
Simpsons-Sears Sears Canada Inc. was a publicly-traded Canadian company affiliated with the American-based Sears department store chain. In operation from 1952 until January 14, 2018, and headquartered in Toronto, Ontario, the company began as Simpsons-Sea ...
catalogue (later the
Sears Canada Sears Canada Inc. was a publicly-traded Canadian company affiliated with the American-based Sears department store chain. In operation from 1952 until January 14, 2018, and headquartered in Toronto, Ontario, the company began as Simpsons-Sears ...
catalogue), which continued until a much later date even though it never enjoyed the iconic status or popularity of the Eaton's catalogue. At a news conference on January 14, 1976, Eaton's announced that the 1976 spring-summer catalogue would be their last. 9000 mail-order employees were out of work. Many Canadians were in shock. In one notable incident,
Barbara Frum Barbara Frum, OC (September 8, 1937 – March 26, 1992) was an American-born Canadian radio and television journalist, acclaimed for her interviews for the Canadian Broadcasting Corporation. Personal life Barbara Frum was born Barbara Rosbe ...
of
CBC Radio CBC Radio is the English-language radio operations of the Canadian Broadcasting Corporation. The CBC operates a number of radio networks serving different audiences and programming niches, all of which (regardless of language) are outlined below ...
’s ''
As It Happens ''As It Happens'' is a Canadian interview show that airs on CBC Radio One in Canada and various public radio stations in the United States through Public Radio Exchange. Its 50th anniversary was celebrated on-air on November 16, 2018. It has bee ...
'' opened her interview of Eaton's president Earl Orser with the question "Mr. Orser, how could you?"


The Toronto Santa Claus Parade

Eaton sponsored the annual Eaton's Santa Claus Parade in Toronto. The first parade took place on December 2, 1905. For a number of years, Eaton's Santa Claus Parades were also held in Winnipeg and Montreal. By the 1950s, the Toronto parade was the largest in North America, stretching for a mile and a half and involving thousands of participants. It was broadcast live on radio and television in Canada, and
CBS CBS Broadcasting Inc., commonly shortened to CBS, the abbreviation of its former legal name Columbia Broadcasting System, is an American commercial broadcast television and radio network serving as the flagship property of the CBS Entertainm ...
television in the
United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territori ...
broadcast the parade for a number of years. To publicize the parade, Eaton's published a number of books and records about a sad little bear called Punkinhead (originally created by
Charles Thorson Charles "Charlie" Gustav Thorson (29 August 1890 – 7 August 1966) was a Canadian political cartoonist, character designer, children's book author and illustrator. Thorson is best known as the man who designed an early version of the then yet ...
) who becomes Santa's sidekick and takes part in Santa's parade. A Punkinhead character was included in the parade for many years. In August 1982, Eaton's announced that it would no longer sponsor the Santa Claus Parade, due to increasing costs. A consortium of local businesses saved the parade, which continues to be held every year.


Decline


Unsuccessful expansion

In the 1970s, Eaton's tried to expand its reach in Canadian retailing by opening a chain of discount or "junior" department stores called Horizon. The Horizon chain was closed in 1978. In the 1970s and 1980s, through the provincial government's Ontario Downtown Renewal Program, Eaton's was a partner in the development of downtown malls in smaller cities, intended to foster the revitalization of urban cores. As the chain formed the anchor of many of these shopping centres, these often carried the " Eaton Centre" name. Nearly all these malls—in cities such as
Sarnia Sarnia is a city in Lambton County, Ontario, Canada. It had a Canada 2021 Census, 2021 population of 72,047, and is the largest city on Lake Huron. Sarnia is located on the eastern bank of the junction between the Upper and Lower Great Lakes w ...
,
Brantford Brantford ( 2021 population: 104,688) is a city in Ontario, Canada, founded on the Grand River in Southwestern Ontario. It is surrounded by Brant County, but is politically separate with a municipal government of its own that is fully independ ...
,
Guelph Guelph ( ; 2021 Canadian Census population 143,740) is a city in Southwestern Ontario, Canada. Known as "The Royal City", Guelph is roughly east of Kitchener and west of Downtown Toronto, at the intersection of Highway 6, Highway 7 and Wel ...
and
Peterborough Peterborough () is a cathedral city in Cambridgeshire, east of England. It is the largest part of the City of Peterborough unitary authority district (which covers a larger area than Peterborough itself). It was part of Northamptonshire until ...
—had high vacancy rates and poor patronage, and contributed to the store's financial problems.


Suburban competition

The economic recession of the early 1980s hurt the company. The
Hudson's Bay Company The Hudson's Bay Company (HBC; french: Compagnie de la Baie d'Hudson) is a Canadian retail business group. A fur trading business for much of its existence, HBC now owns and operates retail stores in Canada. The company's namesake business di ...
,
Sears Canada Sears Canada Inc. was a publicly-traded Canadian company affiliated with the American-based Sears department store chain. In operation from 1952 until January 14, 2018, and headquartered in Toronto, Ontario, the company began as Simpsons-Sears ...
, and
Zellers Zellers was a Canadian discount department retail chain and is currently a brand name owned by the Hudson's Bay Company (HBC). Founded in 1931 in London, Ontario, in later decades it was based in Brampton, Ontario. Zellers was acquired by HBC ...
all took market share from Eaton's. By the 1990s, American retailers, most notably
Walmart Walmart Inc. (; formerly Wal-Mart Stores, Inc.) is an American multinational retail corporation that operates a chain of hypermarkets (also called supercenters), discount department stores, and grocery stores from the United States, headquarter ...
, were expanding into Canada, and Eaton's found it increasingly difficult to compete. Retailing and land use trends in the last decades of the 20th century did not favour Eaton's. Traditional department stores, including Eaton's, commanded an ever-shrinking share of the Canadian retail dollar, as
big-box store A big-box store (also hyperstore, supercenter, superstore, or megastore) is a physically large retail establishment, usually part of a chain of stores. The term sometimes also refers, by extension, to the company that operates the store. The t ...
s, such as Wal-Mart and Zellers, and specialty stores expanded their shares of retail sales. With the advent of urban sprawl, most Canadian downtown shopping districts (which were historically dominated by Eaton's) had to increasingly share retail sales with growing suburban shopping areas, where Eaton's was just one of many competitors.


Family mismanagement

Eaton's difficulties were not all caused by external forces. Poor management by the last two generations of Eaton family members to run the chain contributed to the demise of Eaton's. Stores that once served as landmarks in their communities were not renovated. New Eaton's stores built since the 1960s were largely indistinguishable from other chain stores, further reducing Eaton's status as a destination store. The end of the catalogue and of the Eaton's Santa Claus parades, though being cost-saving measures, ensured Eaton's no longer held the same place in Canadians' hearts. The chain that had touted itself in the 1940s and 1950s as "The Store for Young Canada" lost touch with younger customers, and unintentionally became known as a chain that catered to older shoppers. Once known for its superior customer service (with its staff proudly known as "Eatonians"), Eaton's began to cut back on sales staff and training in an effort to trim costs. A chain that had once prided itself on its buying offices throughout the globe and on the unique and diverse goods that it offered its customers had, by the latter half of the twentieth century, an antiquated supply chain and a haphazard and confused approach to merchandising. In one particularly disastrous move, Eaton's moved to an "Everyday Value Pricing" strategy (also known as "Eaton Value") in 1991, which meant that all discounts and sales, including Eaton's famous Trans-Canada Sale, were eliminated. The strategy quickly drove away customers, but was continued for four years before it was abandoned. In 1997, seeing the success of The Bay in higher-end retailing, Eaton's lured their chief executive George Kosich over to try to duplicate the strategy. The Hudson's Bay Company filed a lawsuit saying that Kosich had violated his employment contract. Eaton's had also sued HBC for poaching several of its executives. Aside from that controversy, the new retailing strategy was not only unsuccessful, it also gave rival Sears Canada the opportunity to move up to the market segment long dominated by Eaton's. Kosich resigned in 1998 and was replaced by chairman Brent Ballantyne.


Bankruptcy

The chain, which controlled almost 60% of all department store sales in Canada in 1930, had been reduced to a market share of 10.6% in 1997. The T. Eaton Co. first filed for
bankruptcy protection Bankruptcy is a legal process through which people or other entities who cannot repay debts to creditors may seek relief from some or all of their debts. In most jurisdictions, bankruptcy is imposed by a court order, often initiated by the debtor ...
in 1997. At the time, the company had an estimated 24,500 employees and over 90 retail outlets. The plan was to close 31 underperforming stores, including two-thirds of its stores in Alberta. However, Eaton's limited the number of store closures to 20. George Eaton, the last of the family to be involved in management, resigned as chief executive in 1997, being succeeded by George Kosich. In September of that year, creditors approved the restructuring plan. In 1998, George Kosich resigned as chairman of the board and was succeeded by Brent Ballantyne, under whom the company was taken public for the first time in its history, issuing 11.7 million common shares at $15 each, while the Eaton family retained control with a 51 percent stake. The chain finally folded in 1999 after operating for 130 years. Though it had reduced its retail outlets to 64, it finished 1998 with a net loss of $72 million, and it announced further closures and a corporate restructuring plan. This was unsuccessful and the company went bankrupt in August 1999.


Acquisition by Sears

Eaton's corporate assets were acquired by Sears Canada in a $50-million deal. Sears purchased all the shares of T. Eaton Co., eight of its stores, with the option to buy five more, and the Eaton's name, trademarks, brands, and Web site. For the first time in its history, Sears held the leases to a number of prime locations in Toronto (Eaton Centre and Yorkdale), Vancouver (
Pacific Centre Pacific Centre (officially CF Pacific Centre since 2015) is a shopping mall located in Vancouver, British Columbia, Canada. It is owned by Cadillac Fairview, the Ontario Pension Board, and the Workplace Safety and Insurance Board, and is manage ...
), Victoria ( Eaton Centre), Winnipeg (
Polo Park Polo Park (corporately styled as CF Polo Park) is a shopping centre in Winnipeg, Manitoba, Canada. It is situated on the former Polo Park Racetrack near the junction of Portage Avenue and St. James Street. Its grounds also includes a Scotiaba ...
), Ottawa (
Rideau Centre The Rideau Centre (french: Centre Rideau) (corporately styled as CF Rideau Centre) is a three-level shopping centre on Rideau Street in Ottawa, Ontario, Canada. It borders on Rideau Street, the ByWard Market, the Rideau Canal, the Mackenzie Ki ...
), and Calgary ( Eaton Centre). Sears had intended to obtain the former downtown Montreal store, although it lost out to
Les Ailes de la Mode Les Ailes de la Mode Inc. was a Quebec department store chain. Its flagship store was in downtown Montreal and was the anchor tenant of the Complexe Les Ailes. Les Ailes de la Mode also subleased a section of their department stores to Bowring ...
. Sears Canada closed some Eaton's stores, converted others to Sears stores, sold others to The Bay or
Zellers Zellers was a Canadian discount department retail chain and is currently a brand name owned by the Hudson's Bay Company (HBC). Founded in 1931 in London, Ontario, in later decades it was based in Brampton, Ontario. Zellers was acquired by HBC ...
, and kept a number of downtown stores with the intention of relaunching Eaton's (now stylized eatons) in 2000 as a more high-end, modern brand, with a lowercase "e" in a circle as its logo and a splashy ad campaign built around the colour
aubergine Eggplant ( US, Canada), aubergine ( UK, Ireland) or brinjal (Indian subcontinent, Singapore, Malaysia, South Africa) is a plant species in the nightshade family Solanaceae. ''Solanum melongena'' is grown worldwide for its edible fruit. Mo ...
. Sears also launched an Eaton's catalogue, with the intent to complement Sears' moderate catalogue assortment with something more upscale and urban. According to Rick Brown, senior vice president for strategic initiatives at Sears Canada, merchandise was supposed to be priced above the level of Sears Canada and The Bay, but below
Holt Renfrew Holt, Renfrew & Co., Limited (doing business as Holt Renfrew and known colloquially as Holt's) is a Canadian luxury department store chain founded in 1837 by William S. Henderson. It has been owned by the Weston family since 1986, and was previo ...
. Sears had trouble securing name brand merchandise consistent with the image of the new chain. This was mainly because of Eaton's bankruptcy. It was also because of doubt in Sears' ability to manage an upper-end chain, since until recently their merchandise was of lower price and quality compared to the old Eaton's and The Bay.
George Heller George Heller is a Canadian businessperson. He was the president and CEO of Hudson's Bay Company from 1999 to 2006, when the company was acquired by Jerry Zucker. He continued to serve as Senior Director of the Board until late 2008. He was Pres ...
, then-president of rival department store The Bay, publicly warned vendors not to supply the new Eaton's with merchandise. Many mid-to-upper tier brands, particularly in clothing, feared reprisal and avoided the new Eaton's. The new Eaton's was scheduled to open September 1, 2000, but was pushed back three times, eventually opening November 25. Consequently, Eaton's had missed much of the lucrative holiday season and opened with merchandise already marked down. Construction was haphazard; all stores opened unfinished and renovations would continue well into 2001. The seven-store experiment was not successful, and Sears Canada President
Paul Walters Paul Christopher Walters (15 June 1947 – 21 October 2006) was a BBC radio and TV producer, best known for his work and appearances on Terry Wogan's BBC Radio 2 breakfast show ''Wake Up to Wogan'' from 1995 until a few months before his death ...
was forced to resign. He was replaced by a former rival and Sears Roebuck executive from the U.S., Mark Cohen, who prioritized Sears over Eaton's and cut back aggressively on markdown strategies. By March 2001 Sears announced they were ceasing publication of the newly resurrected Eaton's catalogue "due to a lack of interest". Although Mark Cohen officially announced that the Eaton's chain had seen an impressive rebound in June 2001, by 2002 he retired the "Eaton's" name. Of the seven locations involved in this experiment, those in Winnipeg and Victoria, which were close to existing Sears stores (and, in the case of Winnipeg, in the same mall) were sold to rival department store The Bay. Yorkdale likewise already had a Sears (as well as The Bay) and so the Eaton's space was redeveloped for smaller retailers. The four remaining locations were rebranded as Sears, but ultimately all closed between 2008 and 2015 as Sears itself faced difficulties. These spaces were subsequently taken over mainly by
Holt Renfrew Holt, Renfrew & Co., Limited (doing business as Holt Renfrew and known colloquially as Holt's) is a Canadian luxury department store chain founded in 1837 by William S. Henderson. It has been owned by the Weston family since 1986, and was previo ...
(Calgary) and
Nordstrom Nordstrom, Inc. () is an American luxury department store chain headquartered in Seattle, Washington, and founded by John W. Nordstrom and Carl F. Wallin in 1901. The original Wallin & Nordstrom store operated exclusively as a shoe store, a ...
(in Ottawa, Vancouver, and downtown Toronto), though Sears Canada retained the top floors of the former Toronto Eaton Centre location for its head offices. Sears Canada's difficulties continued throughout the 2010s; the company filed for creditor protection in June 2017, forcing it to put all its stores in liquidation by October that year. On January 14, 2018, Sears Canada went out of business and permanently closed all its remaining stores, succumbing to the same fate as Eaton's had 19 years earlier.


Legacy

Eaton's transformed retailing in Canada, and its methods were eagerly adopted by retailers throughout the world. Many approaches to sales and service that are taken for granted by customers today were originally popularised by Timothy Eaton and his store. Many Canadians, particularly older Canadians, have fond memories of the Eaton's stores and the catalogue. Few defunct companies evoke the same strong emotions among Canadians as does Eaton's. Two shopping centres in Canada continue to be called Eaton Centres, namely the
Toronto Eaton Centre The Toronto Eaton Centre (corporately styled as the CF Toronto Eaton Centre since September 2015, and commonly referred to simply as the Eaton Centre) is a shopping mall and office complex in the downtown core of Toronto, Ontario, Canada. It is ...
and the
Montreal Eaton Centre , image = Le Centre Eaton de Montréal - panoramio.jpg , image_width = 260px , caption = Interior of the Montreal Eaton Centre (2016) , address = Montreal, QuebecH3B 4G5 , coordinates = , opening_date = 1990 , developer = , manager = Iv ...
, located in those cities' downtown cores. The Toronto Eaton Centre is a tourist attraction in Toronto, with over one million visitors a week.


Architecture

Eaton's leaves an architectural legacy, primarily through the work of the architecture firm
Ross and Macdonald Ross and Macdonald was one of Canada's most notable architecture firms in the early 20th century. Based in Montreal, Quebec, the firm originally operated as a partnership between George Allen Ross and David MacFarlane (known as Ross and MacFar ...
. Eaton's College Street in Toronto, opened in 1930, is a highly regarded
Art Deco Art Deco, short for the French ''Arts Décoratifs'', and sometimes just called Deco, is a style of visual arts, architecture, and product design, that first appeared in France in the 1910s (just before World War I), and flourished in the Unite ...
building, and is currently used as a retail, office and residential complex. The Seventh Floor, occupied by the Eaton Auditorium and the Round Room restaurant, was recently restored and now operates as
The Carlu The Carlu is an historic event space in Toronto, Ontario, Canada. Opened in 1930 and known as the eponymous "Eaton's Seventh Floor", the venue was restored and reopened in 2003, renamed for its Jacques Carlu, original architect. The Carlu is one o ...
event venue. In 1971, the Eaton's / John Maryon Tower near Eaton's College Street was proposed by Eaton's and a developer named John Maryon, but it was never built. The former downtown Eaton's store in Montreal, also designed by Ross and Macdonald, remains a landmark on Saint Catherine Street and is now an extension of the Montreal Eaton's Centre, however, excluding sections of the top floor, only the outer building's shell remains. Also, although closed following Eaton's bankruptcy, the top 9th-floor restaurant in the former downtown Montreal store remains, albeit in a mothballed state and closed to the public. It is protected as a registered historical site because of its rich
Art deco Art Deco, short for the French ''Arts Décoratifs'', and sometimes just called Deco, is a style of visual arts, architecture, and product design, that first appeared in France in the 1910s (just before World War I), and flourished in the Unite ...
design. Despite this, plans to renovate and reopen the restaurant space were shelved and the site is slowly deteriorating. Another Ross and Macdonald-designed landmark, the former Eaton's store in downtown Saskatoon, now serves as the offices of the Saskatoon Board of Education after housing an Army & Navy department store for decades following Eaton's relocation to Midtown Plaza in the 1960s. The long-time Downtown Calgary store, designed by Ross and Macdonald in the 1920s, was largely demolished in 1988, although two facades were preserved and incorporated into a new
Holt Renfrew Holt, Renfrew & Co., Limited (doing business as Holt Renfrew and known colloquially as Holt's) is a Canadian luxury department store chain founded in 1837 by William S. Henderson. It has been owned by the Weston family since 1986, and was previo ...
store as part of a redevelopment of Calgary Eaton Centre (in 2009 Holt Renfrew re-opened in what was once Eaton's second downtown location). The original downtown
Vancouver Vancouver ( ) is a major city in western Canada, located in the Lower Mainland region of British Columbia. As the List of cities in British Columbia, most populous city in the province, the 2021 Canadian census recorded 662,248 people in the ...
store, on Hastings Street, also remains and now serves as the downtown
Harbour Centre __NOTOC__ Harbour Centre is a skyscraper in the central business district of Downtown Vancouver, British Columbia, Canada which opened in 1977. The "Lookout" tower atop the office building makes it one of the tallest structures in Vancouver an ...
campus of
Simon Fraser University Simon Fraser University (SFU) is a public research university in British Columbia, Canada, with three campuses, all in Greater Vancouver: Burnaby (main campus), Surrey, and Vancouver. The main Burnaby campus on Burnaby Mountain, located ...
. Some Vancouver residents associate this heritage building with the Spencer's Department Store (which commissioned the construction of the store), rather than Eaton's (which bought Spencer's in 1948 and occupied the store until the 1970s). In fact, the former Eaton's store is today known as the Spencer Building. Not all former Eaton's stores are architectural landmarks: the stores constructed from the 1960s onwards were typically architecturally inferior to their predecessors. Notably, the exterior of the Toronto Eaton Centre store can best be described as a mustard-coloured box and is generally considered (from an architectural perspective) to be a poor replacement for the demolished Main Store. Designed in the style of the 1970s and intended at that time to be a statement of Eaton's dominance and its future aspirations, the modern design of this behemoth has not aged well (despite efforts by Sears Canada in 1999–2000 to improve the look of the building facades). Similarly, the main Vancouver store, connected to the downtown
Pacific Centre Pacific Centre (officially CF Pacific Centre since 2015) is a shopping mall located in Vancouver, British Columbia, Canada. It is owned by Cadillac Fairview, the Ontario Pension Board, and the Workplace Safety and Insurance Board, and is manage ...
mall, was also built in the 1970s as a large, white box. After the demise of Eaton's, most stores were converted to other retail banners or other uses, with the downtown Winnipeg store generating the most controversy. When the store was emptied in late 1999, various alternative uses for the building (including residential condominiums) were considered, and ultimately all rejected. After a highly emotional civic debate, which included a "group hug" of the "Big Store" by hundreds of people in 2001, the store was demolished in 2002 to make way for a hockey arena, the
MTS Centre Canada Life Centre (formerly MTS Centre and Bell MTS Place) is an indoor arena in downtown Winnipeg, Manitoba. The arena is the home of the National Hockey League's Winnipeg Jets and their American Hockey League affiliate, the Manitoba Moose. T ...
. In one concession to history, red bricks were incorporated into the design of the arena façade, evoking the memory of the Eaton's store that had once graced Portage Avenue.


Timothy Eaton statue

In 1919, two life-sized statues of Timothy Eaton were donated by Eaton's employees to the Toronto and Winnipeg stores, in celebration of the 50th anniversary of the company. The Toronto statue is now exhibited in the Royal Ontario Museum. The Winnipeg statue was housed in the suburban Polo Park Mall for a few years after 1999, until the
Hudson's Bay Company The Hudson's Bay Company (HBC; french: Compagnie de la Baie d'Hudson) is a Canadian retail business group. A fur trading business for much of its existence, HBC now owns and operates retail stores in Canada. The company's namesake business di ...
opened a Bay store at that location and wanted the statue of its former competitor removed. After a tussle with the Eaton family, who wanted to move the statue to St Marys, Ontario, the Manitoba government declared it a provincial heritage object. It now sits in the city's primary arena,
Canada Life Centre Canada Life Centre (formerly MTS Centre and Bell MTS Place) is an indoor arena in downtown Winnipeg, Manitoba. The arena is the home of the National Hockey League's Winnipeg Jets and their American Hockey League affiliate, the Manitoba Moose. T ...
, one floor up from nearly the same spot where it stood in the old store. People often rubbed the toe of the statue's left shoe since it is believed by some to bring good luck to do so. As a result, the toe is much shinier than any other part of the statue.


Unsuccessful catalogue revival

In early 2008 ''
The Globe and Mail ''The Globe and Mail'' is a Canadian newspaper printed in five cities in western and central Canada. With a weekly readership of approximately 2 million in 2015, it is Canada's most widely read newspaper on weekdays and Saturdays, although it ...
'' reported a possible revival of the Eaton's brand by Sears Canada. The company was considering reviving the defunct catalogue with an online presence. The chain's intellectual property subsidiary applied for new trademarks incorporating the name "Timothy Eaton", and continued to pursue registration of these into early 2009. The trademark lapsed and was abandoned by late 2013. In December 2016, a few months before its filing for creditor protection and subsequent liquidation, Sears Canada sold the remaining Eaton's intellectual property to a company affiliated with
Cadillac Fairview The Cadillac Fairview Corporation Limited is a Canadian company that invests in, owns, and manages commercial real estate, mainly in Canada and the United States. As of March 2017, the company had 73 properties, encompassing 38 million square feet ...
, the current owner of the Toronto Eaton Centre.


See also

* List of Canadian department stores


References


Suggested reading

*Anderson, Carol and Mallison, Katharine, ''Lunch With Lady Eaton: Inside the Dining Rooms of a Nation'', Toronto: ECW Press, 2004. *Belisle, Donica.
Retail Nation: Department Stores and the Making of Modern Canada
'' Vancouver: UBC Press, 2011. *Belisle, Donica.

''The Journal of Women's History'' 19:1 (Spring 2007), 58–81. *Belisle, Donica.
A Labour Force for the Consumer Century: Commodification in Canada's Largest Department Stores, 1890–1940
" ''Labour/Le Travail'' 58:2 (Fall 2006), 107–144. *Belisle, Donica.
"Exploring Postwar Consumption: The Campaign to Unionize Eaton's in Toronto, 1948–1952,”
''The Canadian Historical Review'' 86:4 (December 2005), 641–672. *Eaton, Flora McCrea, ''Memory's Wall'', Toronto: Clarke, Irwin & Company, 1956. *Gourluck, Russ, ''A Store Like No Other: Eaton's of Winnipeg'', Winnipeg: Great Plains Publications, 2004. *Macpherson, Mary-Etta, ''Shopkeepers to a Nation'', Toronto: McClelland and Stewart Limited, 1963. *McQueen, Rod, ''The Eatons: The Rise and Fall of Canada's Royal Family'', Toronto: Stoddart, 1998. *Nasmith, George G., ''Timothy Eaton'', Toronto: McClelland and Stewart Limited, 1923. *Phenix, Patricia, ''Eatonians: The Story of the Family Behind the Family'', Toronto: McClelland and Stewart Limited, 2003. *Santink, Joy L., ''Timothy Eaton and the Rise of His Department Store'', Toronto: University of Toronto Press, 1990. *Scribe, The, ''Golden Jubilee 1869–1919: A Book to Commemorate the Fiftieth Anniversary of the T. Eaton Co. Limited'', Toronto: The T. Eaton Co. Limited, 1919. *Staib, Kay, ed. ''Eaton 100: 1869–1969, A Special Centennial Edition of Eaton Quarterly'', Toronto: Eaton's Consumer and Corporate Affairs, 1969. *Staib, Kay, ed., ''The Dreams of Man – The Toronto Eaton Centre'', Toronto: Eaton's Consumer and Corporate Affairs, 1977. *Stephenson, William, ''The Store That Timothy Built'', Toronto: McClelland and Stewart Limited, 1969.


External links


Archives of Ontario – T. Eaton Co. Records Archives of Ontario Remembers An Eaton Christmas
*
A Window Wonderland: The Konkles' Christmas Displays for the T. Eaton Company
', online exhibit on Archives of Ontario website *
Eaton's Goes To War
', online exhibit on Archives of Ontario website *
Achievement: The Story of a Store
', 1929, Archives of Ontario YouTube Channel
Footage of Eaton's Queen Street Farewell Sale and New Eaton Centre Store
ca. 1976, Archives of Ontario YouTube Channel
Canadian Museum of Civilization – Before E-Commerce: A History of Canadian Mail-Order CataloguesEaton's History
{{Eaton's Defunct department stores Defunct retail companies of Canada Department stores of Canada Manufactured home manufacturers Companies based in Toronto Retail companies established in 1869 Retail companies disestablished in 1999 1869 establishments in Ontario 1999 disestablishments in Ontario Companies that have filed for bankruptcy in Canada Canadian companies established in 1869 Canadian companies disestablished in 1999