Background
MPact Immedia—established in 1988—merged with Bell Canada's Electronic Business Solutions to form BCE Emergis in 1998, which became an independent unit on May 6, 2006. On December 1, 2004, the company was renamed as Emergis. In 2007,About TELUS Health
TELUS Health offers various health-related products and services to Canadians which according to TELUS Health, "serve to help improve Canadians’ overall care experience". The following section identifies where TELUS Health is presently active within Canada's healthcare ecosystem (updated as of April 2022). TELUS Health Virtual Pharmacy According to an article posted on Insurance Canada, TELUS Health Virtual Pharmacy offers patients the opportunity to access pharmacy services in both a community pharmacy and a virtual setting. Users can set up automatic refill reminders for prescription medications, have them shipped to their doorstep, and gain access to private one-on-one video or phone consultations with pharmacists. It also provides users with tools to track their family’s medication through an online dashboard. According to TELUS Health, through Virtual Pharmacy, users can access a service called “MedPack” which allows individuals to organize and package multiple medications by date and time. The TELUS Health Virtual Pharmacy is available online and through a free mobile app for both iOS and Android devices. TELUS Health MyCare After acquiring Babylon Health Canada in January 2021, TELUS rebranded the virtual care service to TELUS Health MyCare later that same year. According to TELUS Health, MyCare offers Canadians a suite of health and well-being services, available through a downloadable app, users can access an Artificial Intelligence (AI) Symptom Checker and preventative tools such as Healthcheck to guide positive lifestyle changes. If additional patient support is needed, one-on-one virtual consultations with licensed family physicians local to the user, are available and covered under provincial health plans in British Columbia, Alberta, Sasktchewan and Ontario, with appointments available on evenings and weekends. According to TELUS Health, these family physicians are able to support most non-urgent healthcare needs in addition to providing prescriptions, lab requisitions and specialist referrals. Prescription delivery is another service available through the app. Access to other healthcare providers, such as mental health counselors and registered dietitians, are also available, with counseling services available in Quebec. LivingWell CompanionTM LivingWell CompanionTM and TELUS Health Companion on Apple Watch are wearable personal emergency response services that provide 24/7 access to medical emergency support. Available as an in-home or GPS-enabled mobile device, this service is designed to alert trained operators when the emergency button is manually pressed or if the optional fall detection feature detects a fall. When the alert is received, trained operators will immediately attempt to contact the customer first, then designated family or friends or emergency services. According to TELUS Health, the automatic fall detection feature might not detect all falls. And the company suggests to its users that if they do fall, to not wait for the automatic call, and to always press and hold the button for help when possible. TELUS Health Virtual Care TELUS Health Virtual Care provides 24/7 virtual access to health professionals who deliver primary physical and mental healthcare services to employees across Canada, through their employer-provided health benefits plans. In addition to giving on-demand access to registered nurses, nurse practitioners and family physicians by encrypted text and video, TELUS Health Virtual Care service also offers access to allied healthcare and mental health professionals, and specialists in chronic conditions. TELUS Health LifeJourney According to TELUS Health, LifeJourney is a digital employee assistance program (EAP) that provides on-demand virtual healthcare services as well as nutrition counseling, well-being resources, and financial and legal help for employees and their families. TELUS Health Care Advocates guide each user throughout their process, designing personalized care plans for their individual needs, booking appointments with specialists when needed, and offering ongoing support throughout the users’ health journeys. TELUS Health Home Health Monitoring An article posted by Provincial Health Services Authority (PHSA) describes Home Health Monitoring (HHM) by TELUS Health as a service that enables patients with chronic diseases and/or episodic conditions to have their health factors monitored from their homes by sharing information electronically with health professionals. According to TELUS Health, by tracking the patients’ results regularly, the virtual healthcare team can adjust treatments and intervene as required. The TELUS Health HHM program supports 17 chronic and episodic conditions such as COVID-19 screening and monitoring, chronic obstructive pulmonary disease management and preventive care, palliative care, surgical care, hospital at home and other pathways. This web-based health technology allows patients to access support on their smartphones, tablets, and computers. Espri by TELUS Health According to an article published by smartcell, "Espri by TELUS Health" is a mobile app dedicated to enabling organizations to support their members with targeted mental health resources and provides access to a combination of mental health well-being tools supporting both prevention and crisis. Developed with the guidance of occupation-focused clinicians, TELUS Health says that "Espri aims to address the specific and unique needs of Canada’s frontline workers in various industries including emergency and medical services, law enforcement, healthcare, and firefighting , as well as those of professional and retired athletes." TELUS Health Care Centres According to TELUS Health, through a connected network of health and wellness medical clinics across Canada, TELUS Health offers preventive care and executive healthcare services, including mental health, occupational health, and bespoke wellness solutions for employees. Services are offered through multiple channels, including directly at the work site, in its local Care Centres and virtually. Group Health Benefits Management TELUS Health provides solutions for the transmission, adjudication and administration of drug, dental and extended health benefits claims. TELUS Health provides insurers access to a full spectrum of cost containment strategies and programs, as well as innovative services to offer plan sponsors the ability to help keep their employees healthy and engaged to support and manage costs of healthcare. TELUS Health Collaborative Health Record) , Electronic Medical Record TELUS Health enables more than 36,000 healthcare professionals with its electronic medical record (EMR) solutions across Canada. The company’s latest innovation, a reimagined EMR, is the Collaborative Health Record (CHR). This all-in-one cloud-based solution was designed by clinician-technologists with the intention of evolving the EMR into an intuitive, patient-centered tool that offers built-in automation, patient engagement, virtual care functionality, expanded care team collaboration, and data analysis and optimization. TELUS Health’ eClaims eClaims is a free online direct billing service accessible to allied healthcare professionals. The service is available on a browser, mobile app or integrated into a practice management software. The service allows more than 70,000 allied healthcare professionals such as massage therapists, chiropractors or physiotherapists to bill insurers directly on behalf of their patients, alleviating the administration of processing claims manually through their employer or health benefits provider. Pharmacy Management Solutions TELUS Health pharmacy management softwares (PMS) support Canadian pharmacists to run their practices. More than 6,300 pharmacies across Canada currently use one of TELUS Health’s pharmacy management softwares – Ubik® in Quebec or Kroll in other provinces. TELUS Health offers many add-on services integrated into Kroll or Ubik to support the different needs of the pharmacies and has partnered with Canada Health Infoway to offer PrescribeIT® to clinicians in Ontario, Alberta, New Brunswick, Manitoba and Saskatchewan. PrescribeIT allows prescribers and pharmacists to send and process electronic prescriptions without the use of paper, fax or e-fax.Locations
TELUS Health
TELUS Health has office locations in Quebec, Ontario, Alberta, and British Columbia. The company also has 14 TELUS Health Care Centres in British Columbia, Alberta, Manitoba, Ontario, Quebec and Newfoundland and Labrador and 4 TELUS Health MyCare Clinics located in British Columbia and Quebec. TELUS Health Virtual Pharmacy has dispensing locations in British Columbia, Manitoba and Ontario.References
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