This article is a comparison of
issue tracking system
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in colla ...
s that are notable, including
bug tracking system
A bug tracking system or defect tracking system is a software application that keeps track of reported software bugs in software development projects. It may be regarded as a type of issue tracking system.
Many bug tracking systems, such as tho ...
s,
help desk
A help desk is a department or person that provides assistance and information usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks ...
and
service desk issue tracking systems, as well as
asset management
Asset management is a systematic approach to the governance and realization of value from the things that a group or entity is responsible for, over their whole life cycles. It may apply both to tangible assets (physical objects such as buildings ...
systems. The comparison includes client-server application, distributed and hosted systems.
General
Systems listed on a light purple background are no longer in active development.
Features
Input interfaces
Notification interfaces
Revision control system integration
Authentication methods
Containers
See also
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Comparison of help desk issue tracking software
*
List of personal information managers
*
Comparison of project management software
The following is a comparison of project management software.
General information
Features
Monetary features
See also
* Kanban (development)
* Project management software
* Project planning
* Comparison of scrum software
* Comparison ...
*
Networked Help Desk
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to i ...
*
OSS through Java OSS/J (a.k.a. OSS through Java) is a TM Forum technical program whose primary goal is to develop open interface standards (APIs) for the integration of Business Support Systems (BSS) & Operations Support System (OSS).
OSS/J addresses the concerns ...
Notes
References
External links
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{{DEFAULTSORT:Comparison Of Issue Tracking Systems
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Issue tracking systems