5-1-1 is a transportation and traffic information telephone

hotline A hotline is a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. An example would be a phone that auto ...

in some regions of the

United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country Continental United States, primarily located in North America. It consists of 50 U.S. state, states, a Washington, D.C., ...

and

Canada Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by to ...

. Travelers can dial 511, a three-digit

telephone number A telephone number is a sequence of digits assigned to a landline telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices f ...

, on

landline A landline (land line, land-line, main line, home phone, fixed-line, and wireline) is a telephone connection that uses metal wires or optical fiber telephone line for transmission, as distinguished from a mobile cellular network, which us ...

s and most mobile phones. The number has also extended to be the default name of many state and provincial transportation department road conditions Web sites, such as Wisconsin's site. It is an example of an N11 code, part of the

North American Numbering Plan The North American Numbering Plan (NANP) is a telephone numbering plan for twenty-five regions in twenty countries, primarily in North America and the Caribbean. This group is historically known as World Zone 1 and has the international calling ...

. 5-1-1 services in the United States are organized by state or region. Some 5-1-1 services are limited to information for drivers regarding road conditions and traffic. Other services have a wider scope, also providing information on

public transport Public transport (also known as public transportation, public transit, mass transit, or simply transit) is a system of transport for passengers by group travel systems available for use by the general public unlike private transport, typi ...

, carpooling and other services.

In the United States

History and implementation

Beginning as a research project at the University of North Dakota in the Summer 1995, an Advanced Traveler Information System, known by its phone number #SAFE (#7233). This initial system provided the proof of concept for a statewide application across both North and South Dakota, and later Minnesota. This system proved that all interstates, and state highways, could be covered and information about these roadways could be provided to travelers on demand 24/7. After more than 5 years of around the clock operations, the principles that established the operational and business rules of the #SAFE program were adopted by the FHWA as the initial guidelines of what was to later become 5-1-1. In March 1998, a 3-digit dialing code was launched in the

Cincinnati–Northern Kentucky metropolitan area The Cincinnati metropolitan area and also known as the Cincinnati Tri-State area, or Greater Cincinnati) is a metropolitan area centered on Cincinnati and including surrounding counties in the U.S. states of Ohio, Kentucky, and Indiana. The area ...

for the ARTIMIS project. The SmarTraveler service, operated by SmartRoute Systems for the Kentucky Transportation Cabinet since 1995, had been using a 7-digit code (333-3333) which was available to landline phones in both Cincinnati and Northern Kentucky area codes, but cellular callers had to dial a separate code (*1) to access the same touch-tone traffic system. SmartRoute Systems and KYTC negotiated with the two active cellular carriers and Cincinnati Bell and reached an agreement on allowing a 3-digit code "2-1-1" (a number agreed by the carriers), making this the "first in the nation". This implementation was seen as proof that wireless carriers could implement short-codes without a * or # prefix requirement, and led to a series of discussions with the USDOT and the FCC pushing the carriers to release the number (which they viewed as precious internal resources). On October 2, 1996, Eli Sherer of SmartRoute Systems, along with representatives from ITS America, the USDOT Joint Program Office, and others met with the FCC regarding the possibility of reserving an N11 number nationwide for Advanced Traveler Information Systems. This meeting led to further discussions at ITS America and USDOT, and the information provided was used and molded into the USDOT petition to the FCC for a 3-digit code for ATIS. The USDOT petition (as noted below) did NOT request a specific N11 number; When the FCC ruling was made on July 21, 2001, the 511 code was "ASSIGNED as a national abbreviated dialing code to be used exclusively for access to travel information services," and at the same time, the 211 code was "ASSIGNED as a national abbreviated dialing code to be used to access community information and referral services." Therefore, the 211 code that had been in use in Cincinnati since 1998 was changed to 511. As of March 2001, at least 300 telephone numbers existed for travel information systems in the United States. To overcome the confusion caused by this array of numbers, the

United States Department of Transportation The United States Department of Transportation (USDOT or DOT) is one of the executive departments of the U.S. federal government. It is headed by the secretary of transportation, who reports directly to the President of the United States and ...

(USDOT) petitioned the

Federal Communications Commission The Federal Communications Commission (FCC) is an independent agency of the United States federal government that regulates communications by radio, television, wire, satellite, and cable across the United States. The FCC maintains jurisdicti ...

(FCC) for a national assignment of a single three-digit N11 dialing code. On July 21, 2000, the FCC assigned 511 as a nationwide telephone number for intelligent transportation system (ITS) traveler information, along with 2-1-1 for social services. Its use is being promoted by the USDOT's ITS initiative.

"On March 8, 1999, the U.S. Department of Transportation (U.S. DOT) petitioned the Federal Communications Commission (FCC) to designate a nationwide three-digit telephone number for traveler information.
On July 21, 2000, the FCC designated 511 as the United States’ national travel information telephone number."

The first 511 traveler information system to launch was the Cincinnati area's ARTIMIS hotline in June 2001. The first statewide 511 traveler information system was launched across the state of Nebraska in October 2001. Eight states, from Alaska to Maine, pooled resources and expertise to develop the 511 voice-activated phone service for travelers. Led by the Iowa DOT, the multi-state consortium received $700,000 from the Federal Highway Administration to help pay for system design and software development. Each state also provided a 20 percent matching fund, boosting total funds to nearly $900,000. In addition to Iowa, the participating states in the consortium (as of 2011) are Idaho, Indiana, Kentucky, Louisiana, Maine, Minnesota, New Hampshire, Rhode Island, Sacramento Area Council of Governments, and Vermont. Individual states have the lead role in coordinating 511 deployments. National leadership is provided by the 511 Deployment Coalition. Led by the American Association of State Highway and Transportation Officials (AASHTO), and including travel information experts from more than 30 organizations, the Coalition has developed voluntary guidelines for state transportation agencies to follow when planning 511 service for their states or regions. Other leading member organizations of the Coalition include the American Public Transportation Association (APTA), the Intelligent Transportation Society of America (ITS America), and the U.S. Department of Transportation.

Active systems

Active 511 systems (in order of deployment date) as of January 31, 2010: *

Cincinnati, Ohio Cincinnati ( ) is a city in the U.S. state of Ohio and the county seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line w ...

and Northern Kentucky *

Nebraska Nebraska () is a state in the Midwestern region of the United States. It is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, both across the Missouri River; Kansas to the south; Colorado to the sout ...

Utah Utah ( , ) is a state in the Mountain West subregion of the Western United States. Utah is a landlocked U.S. state bordered to its east by Colorado, to its northeast by Wyoming, to its north by Idaho, to its south by Arizona, and to its ...

Hawaii Hawaii ( ; haw, Hawaii or ) is a state in the Western United States, located in the Pacific Ocean about from the U.S. mainland. It is the only U.S. state outside North America, the only state that is an archipelago, and the only stat ...

Virginia Virginia, officially the Commonwealth of Virginia, is a state in the Mid-Atlantic and Southeastern regions of the United States, between the Atlantic Coast and the Appalachian Mountains. The geography and climate of the Commonwealth are ...

Arizona Arizona ( ; nv, Hoozdo Hahoodzo ; ood, Alĭ ṣonak ) is a state in the Southwestern United States. It is the 6th largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona is part of the Fou ...

Orlando, Florida Orlando () is a city in the U.S. state of Florida and is the county seat of Orange County. In Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures re ...

Minnesota Minnesota () is a state in the upper midwestern region of the United States. It is the 12th largest U.S. state in area and the 22nd most populous, with over 5.75 million residents. Minnesota is home to western prairies, now given over t ...

Washington state Washington (), officially the State of Washington, is a U.S. state, state in the Northwestern United States, Pacific Northwest region of the Western United States. Named for George Washington—the first President of the United States, U.S. p ...

Iowa Iowa () is a U.S. state, state in the Midwestern United States, Midwestern region of the United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states: Wiscon ...

South Dakota South Dakota (; Sioux: , ) is a U.S. state in the North Central region of the United States. It is also part of the Great Plains. South Dakota is named after the Lakota and Dakota Sioux Native American tribes, who comprise a large po ...

Kentucky Kentucky ( , ), officially the Commonwealth of Kentucky, is a state in the Southeastern region of the United States and one of the states of the Upper South. It borders Illinois, Indiana, and Ohio to the north; West Virginia and Virginia ...

statewide *

Los Angeles Los Angeles ( ; es, Los Ángeles, link=no , ), often referred to by its initials L.A., is the largest city in the state of California and the second most populous city in the United States after New York City, as well as one of the world ...

and

Southern California Southern California (commonly shortened to SoCal) is a geographic and cultural region that generally comprises the southern portion of the U.S. state of California. It includes the Los Angeles metropolitan area, the second most populous urban ...

San Francisco Bay Area The San Francisco Bay Area, often referred to as simply the Bay Area, is a populous region surrounding the San Francisco, San Pablo, and Suisun Bay estuaries in Northern California. The Bay Area is defined by the Association of Bay Area G ...

Montana Montana () is a state in the Mountain West division of the Western United States. It is bordered by Idaho to the west, North Dakota and South Dakota to the east, Wyoming to the south, and the Canadian provinces of Alberta, British Columb ...

Vermont Vermont () is a U.S. state, state in the northeast New England region of the United States. Vermont is bordered by the states of Massachusetts to the south, New Hampshire to the east, and New York (state), New York to the west, and the Provin ...

North Dakota North Dakota () is a U.S. state in the Upper Midwest, named after the indigenous Dakota Sioux. North Dakota is bordered by the Canadian provinces of Saskatchewan and Manitoba to the north and by the U.S. states of Minnesota to the east, ...

Alaska Alaska ( ; russian: Аляска, Alyaska; ale, Alax̂sxax̂; ; ems, Alas'kaaq; Yup'ik: ''Alaskaq''; tli, Anáaski) is a state located in the Western United States on the northwest extremity of North America. A semi-exclave of the U ...

Maine Maine () is a state in the New England and Northeastern regions of the United States. It borders New Hampshire to the west, the Gulf of Maine to the southeast, and the Canadian provinces of New Brunswick and Quebec to the northeast and nor ...

New Hampshire New Hampshire is a U.S. state, state in the New England region of the northeastern United States. It is bordered by Massachusetts to the south, Vermont to the west, Maine and the Gulf of Maine to the east, and the Canadian province of Quebec t ...

Oregon Oregon () is a U.S. state, state in the Pacific Northwest region of the Western United States. The Columbia River delineates much of Oregon's northern boundary with Washington (state), Washington, while the Snake River delineates much of it ...

Kansas Kansas () is a U.S. state, state in the Midwestern United States, Midwestern United States. Its Capital city, capital is Topeka, Kansas, Topeka, and its largest city is Wichita, Kansas, Wichita. Kansas is a landlocked state bordered by Nebras ...

North Carolina North Carolina () is a U.S. state, state in the Southeastern United States, Southeastern region of the United States. The state is the List of U.S. states and territories by area, 28th largest and List of states and territories of the United ...

Sacramento, California ) , image_map = Sacramento County California Incorporated and Unincorporated areas Sacramento Highlighted.svg , mapsize = 250x200px , map_caption = Location within Sacramento C ...

and Northern California *

Tampa, Florida Tampa () is a city on the Gulf Coast of the U.S. state of Florida. The city's borders include the north shore of Tampa Bay and the east shore of Old Tampa Bay. Tampa is the largest city in the Tampa Bay area and the seat of Hillsborough ...

Colorado Colorado (, other variants) is a state in the Mountain West subregion of the Western United States. It encompasses most of the Southern Rocky Mountains, as well as the northeastern portion of the Colorado Plateau and the western edge of the ...

Rhode Island Rhode Island (, like ''road'') is a U.S. state, state in the New England region of the Northeastern United States. It is the List of U.S. states by area, smallest U.S. state by area and the List of states and territories of the United States ...

Florida Florida is a state located in the Southeastern region of the United States. Florida is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Bahamas and Atlantic Ocean, and ...

statewide, except for the southwest region *

Idaho Idaho ( ) is a U.S. state, state in the Pacific Northwest region of the Western United States. To the north, it shares a small portion of the Canada–United States border with the province of British Columbia. It borders the states of Monta ...

Wyoming Wyoming () is a state in the Mountain West subregion of the Western United States. It is bordered by Montana to the north and northwest, South Dakota and Nebraska to the east, Idaho to the west, Utah to the southwest, and Colorado to t ...

Tennessee Tennessee ( , ), officially the State of Tennessee, is a landlocked U.S. state, state in the Southeastern United States, Southeastern region of the United States. Tennessee is the List of U.S. states and territories by area, 36th-largest by ...

Nevada Nevada ( ; ) is a U.S. state, state in the Western United States, Western region of the United States. It is bordered by Oregon to the northwest, Idaho to the northeast, California to the west, Arizona to the southeast, and Utah to the east. N ...

Jacksonville, Florida Jacksonville is a city located on the Atlantic coast of northeast Florida, the most populous city proper in the state and is the largest city by area in the contiguous United States as of 2020. It is the seat of Duval County, with which th ...

Louisiana Louisiana , group=pronunciation (French: ''La Louisiane'') is a state in the Deep South and South Central regions of the United States. It is the 20th-smallest by area and the 25th most populous of the 50 U.S. states. Louisiana is bord ...

San Diego San Diego ( , ; ) is a city on the Pacific Ocean coast of Southern California located immediately adjacent to the Mexico–United States border. With a 2020 population of 1,386,932, it is the eighth most populous city in the United States ...

Southwestern Florida Southwest Florida is the region along the southwest Gulf coast of the U.S. state of Florida. The area is known for its beaches, subtropical landscape, and winter resort economy. Definitions of the region vary, though its boundaries are generall ...

* St. Louis, Missouri * California Eastern Sierra * Georgia * Eastern Massachusetts *

New Jersey New Jersey is a state in the Mid-Atlantic and Northeastern regions of the United States. It is bordered on the north and east by the state of New York; on the east, southeast, and south by the Atlantic Ocean; on the west by the Delawa ...

New Mexico ) , population_demonym = New Mexican ( es, Neomexicano, Neomejicano, Nuevo Mexicano) , seat = Santa Fe, New Mexico, Santa Fe , LargestCity = Albuquerque, New Mexico, Albuquerque , LargestMetro = Albuquerque metropolitan area, Tiguex , Offi ...

Nova Scotia Nova Scotia ( ; ; ) is one of the thirteen provinces and territories of Canada. It is one of the three Maritime provinces and one of the four Atlantic provinces. Nova Scotia is Latin for "New Scotland". Most of the population are native Eng ...

* New York *

Wisconsin Wisconsin () is a state in the upper Midwestern United States. Wisconsin is the 25th-largest state by total area and the 20th-most populous. It is bordered by Minnesota to the west, Iowa to the southwest, Illinois to the south, Lake M ...

* Inland Empire (California) *

Pennsylvania Pennsylvania (; ( Pennsylvania Dutch: )), officially the Commonwealth of Pennsylvania, is a state spanning the Mid-Atlantic, Northeastern, Appalachian, and Great Lakes regions of the United States. It borders Delaware to its southeast, ...

Maryland Maryland ( ) is a state in the Mid-Atlantic region of the United States. It shares borders with Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware and the Atlantic Ocean t ...

West Virginia West Virginia is a state in the Appalachian, Mid-Atlantic and Southeastern regions of the United States.The Census Bureau and the Association of American Geographers classify West Virginia as part of the Southern United States while the ...

California

=San Francisco

Preceded, in 1996, by ''TravInfo'' and 817-1717, travelers in the

can use the 5-1-1 phone service, access transit and traffic information on a Web site, 511.org, which provides information on mass transit schedules and an interactive trip planner, which will provide an optimal routing between a given origin, destination, and optional time constraints. In addition, 511.org provides information on

bicycling Cycling, also, when on a two-wheeled bicycle, called bicycling or biking, is the use of cycles for transport, recreation, exercise or sport. People engaged in cycling are referred to as "cyclists", "bicyclists", or "bikers". Apart from two ...

, ridesharing, and the

toll road A toll road, also known as a turnpike or tollway, is a public or private road (almost always a controlled-access highway in the present day) for which a fee (or '' toll'') is assessed for passage. It is a form of road pricing typically implement ...

system FasTrak. 511.org is a service of the Metropolitan Transportation Commission, and was designed by the transportation engineering company ''PB Farradyne'', a division of Parsons Brinckerhoff Quade & Douglas, (later Telvent Farradyne). The system had a fair amount of controversy when it was announced that it would use FasTrak electronic toll tags to track vehicles as they traversed Bay Area freeways. 511 has since stopped using FasTrak toll tag data to provide driving times. Driving times are now derived from GPS probe vehicle-based traffic speed data that 511 purchases from INRIX, Inc. In 2006, the Bay Area's transit coordinator signed an $11 million four-year contract with defense contractor Science Applications International Corporation to operate the local 511 system.

=San Diego

= Users of the San Diego area have access to road, transit, and other information via the phone and Web. They can access transit information on a Web site, which provides information on mass transit schedules and an interactive trip planner, which will provide an optimal routing between a given origin, destination, and optional time constraints. In addition, 511sd.com provides information on

, ridesharing, and the

system Fastrak. 511sd.com is a service of the

San Diego Association of Governments The San Diego Association of Governments (abbreviated SANDAG) is an association of local San Diego County governments. It is the metropolitan planning organization for the County, with policy makers consisting of mayors, councilmembers, and Count ...

, and was designed by the company ICx Technologies and PB Farradyne (now

Telvent Telvent (a portmanteau of ''"Telecom Ventures"'') was an information technology and industrial automation company specializing in SCADA, GIS and related IT systems for pipeline, energy utility, traffic, agriculture and environmental monitoring ...

Farradyne).

Florida

Florida has an active 511 system that underwent an overhaul in 2009. Central Florida is claimed to have the most-used 511 system in the nation, on a per capita basis.

Georgia

This statewide

Georgia Navigator Georgia Navigator (sometimes also as Georgia NaviGAtor) is an Advanced Traffic Management System used in the U.S. state of Georgia. It is operated by the Georgia Department of Transportation (GDOT), and was first activated in April 1996, just befor ...

system provides traffic, MARTA/ GRTA and other public transport, rideshare, Clean Air Campaign,

Atlanta Atlanta ( ) is the capital and most populous city of the U.S. state of Georgia. It is the seat of Fulton County, the most populous county in Georgia, but its territory falls in both Fulton and DeKalb counties. With a population of 498,7 ...

and

Savannah A savanna or savannah is a mixed woodland-grassland (i.e. grassy woodland) ecosystem characterised by the trees being sufficiently widely spaced so that the canopy does not close. The open canopy allows sufficient light to reach the ground to ...

airport,

Amtrak The National Railroad Passenger Corporation, doing business as Amtrak () , is the national passenger railroad company of the United States. It operates inter-city rail service in 46 of the 48 contiguous U.S. States and nine cities in Canada. ...

, Greyhound, weather and tourism information in an

interactive voice response Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interac ...

(IVR) format. Callers are also given the option of connecting to live operators at the

Georgia Department of Transportation The Georgia Department of Transportation (GDOT) is the organization in charge of developing and maintaining all state and federal roadways in the U.S. state of Georgia. In addition to highways, the department also has a limited role in develop ...

's Transportation Management Center in

. Connecting to operators allows users to report traffic accidents to the Georgia State Patrol or local police or

sheriff A sheriff is a government official, with varying duties, existing in some countries with historical ties to England where the office originated. There is an analogous, although independently developed, office in Iceland that is commonly transla ...

s, or request motorist assistance from the

Highway Emergency Response Operators The Highway Emergency Response Operators (HERO) program is a freeway service patrol operated in metro Atlanta, United States by the Georgia Department of Transportation (GDOT). It is a part of the GDOT's Office of Traffic Operations. Both the ...

(HERO) program. Callers can also connect to adjacent states' 5-1-1 systems, including North Carolina's. In January 2011, the Georgia Department of Transportation launched a mobile application on the iPhone platform to provide iPhone users with a mobile option for up to the minute traffic information found on the website. The application also provides special offers and other information about businesses and organizations who participate in the program. Georgia actually had a system for years before this, using only live operators, and the

code In communications and information processing, code is a system of rules to convert information—such as a letter, word, sound, image, or gesture—into another form, sometimes shortened or secret, for communication through a communicati ...

*DOT (*368), which could not necessarily be used by those mobile phone users who were roaming from elsewhere, as these codes are specific to each phone company. A local 404 number in

metro Atlanta Metro Atlanta, designated by the United States Office of Management and Budget as the Atlanta–Sandy Springs–Alpharetta, GA Metropolitan Statistical Area, is the most populous metropolitan statistical area in the U.S. state of Georgia and th ...

and a toll-free

800 number A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefi ...

were used for these and landline calls, and still serve as backup for mobile providers that fail to connect.

Kentucky

In Kentucky, 511 services cover traffic and weather conditions, and can also be heard on the radio on the AM dial (the Travelers' Information Station) and at 511.ky.gov.

New Hampshire

The New Hampshire Department of Transportation (NHDOT) has implemented a service that helps commuters and travelers access information regarding weather-related road conditions, construction and congestion, via the Web or mobile device 24/7. The site can be found at www.511nh.com. New Hampshire is part of an 8-state consortium that is sharing the cost to design and develop the system.

New York

511 New York is established and administered by the New York State Department of Transportation (NYSDOT). Basic service was launched in the New York City metropolitan area in late 2008. Statewide coverage and more sophisticated services will be added throughout 2009. 511 NY – "Get Connected to Go" is the umbrella brand of The New York State Department of Transportation for traffic, transit and travel information. The 511 New York theme line is: Get Connected to Go. The tag line is: New York State's Official Traffic and Travel Info Source. The credit line is: A Free Service of the New York State Department of Transportation. In the

New York metropolitan area The New York metropolitan area, also commonly referred to as the Tri-State area, is the largest metropolitan area in the world by urban area, urban landmass, at , and one of the list of most populous metropolitan areas, most populous urban agg ...

5-1-1 provides information on bus, subway, and commuter rail mass transit systems in addition to road conditions and traffic information.

Pennsylvania

Pennsylvania's statewide 511 launched on September 1, 2009. The system provides up to date information on all the states interstate highways.

Tennessee

Implemented in August 2006, Tennessee travelers have the option of accessing road and travel conditions at TN511.com or through the 511 phone service.

Virginia

The FCC designated 511 as the national traveler information number. Virginia's 511 system began in the Shenandoah Valley in 2000 and went statewide in early 2005. Currently both the 511virginia.org website and calling 511 from any land line or mobile phone provides statewide travelling information. Alternatively, there is now a 511 VDOT app for iOS and Android devices.

West Virginia

The

West Virginia Department of Transportation The West Virginia Department of Transportation (WVDOT) is the state agency responsible for transportation in West Virginia. The Department of Transportation serves an umbrella organization for seven subsidiary agencies which are directly responsi ...

's (WVDOT) free 511 Traveler Information System provides real-time traffic information, including congestion, construction, lane closures, road conditions and severe weather information on all West Virginia interstates and other major highways. The resource is available 24 hours a day via phone by dialing 511 or online at WV511.org. WV 511 advisories also are available from the WV 511 Drive Safe mobile app and via statewide, regional and roadway-specific Twitter feeds. The public safety alerts (such as Amber Alerts and Silver Alerts) carried on 511 are voluntary, cooperative partnerships among law enforcement, WVDOT, other agencies and local broadcasters. WVDOT uses overhead electronic message signs and 511 to get public safety alerts out to the public. 511 was implemented in West Virginia in 2012.

Wyoming

In the summer of 2007, the original vendor was removed and services were redesigned and improved using Meridian Environmental Technology. The effort to redesign and improve service undertaken ''summer of 2007'' to revamp WYDOT's 511 Travel Information telephone service is paying benefits this winter, based on recent customer feedback. Some of the additional features are: *Ability to choose neighboring states that provide 511 information *Voice recognition, with the option to revert to touchtone keypad input *Ability to choose route-specific information or regional summaries *Agency capability to include Alerts (Amber, Homeland, customized)

Similar services in the United States

The

Minnesota Department of Transportation The Minnesota Department of Transportation (MnDOT, ) oversees transportation by all modes including land, water, air, rail, walking and bicycling in the U.S. state of Minnesota. The cabinet-level agency is responsible for maintaining the state ...

operates a website for traffic and road condition information.

In Canada

Implementation

The Intelligent Transportation Systems Society of Canada (ITS Canada) has brought together a consortium, the Canada 511 Consortium, to help get 5-1-1 service established in Canada. In January 2005, the consortium filed an application to assign the 5-1-1 access code in Canada. It proposed that in addition to traffic, the number would report weather, which also has a major impact on traffic, particularly in a country with such harsh winters. The application was approved by the CRTC in Canada on July 28, 2006. In March 2007, an article in ''Computing Canada'' said it was up to each individual province whether or not to launch a 5-1-1 system, but that not all provinces were eager to proceed. In May 2008, an article in ''ComputerWorld Canada'' claimed that the 5-1-1 initiative "appears to have lost momentum".

British Columbia British Columbia (commonly abbreviated as BC) is the westernmost province of Canada, situated between the Pacific Ocean and the Rocky Mountains. It has a diverse geography, with rugged landscapes that include rocky coastlines, sandy beaches, for ...

began loose implementation of 5-1-1 service in late 2009/early 2010. This replaced the interim mobile service provided by *4997 (*HWYS) which had been in place on Rogers, Telus Mobility and Bell Mobility. BC 5-1-1 service is available to Telus, Telus Mobility and Telus MiKE clients at this time. Full service NOT utilizing 5-1-1 is available via DriveBC (a government website/phone line) at www.drivebc.ca or by phone across North America at 1-800-550-4997 (HWYS).

Alberta Alberta ( ) is one of the thirteen provinces and territories of Canada. It is part of Western Canada and is one of the three prairie provinces. Alberta is bordered by British Columbia to the west, Saskatchewan to the east, the Northwest T ...

unveiled its 5-1-1 road report service on February 4, 2013. In

Saskatchewan Saskatchewan ( ; ) is a Provinces and territories of Canada, province in Western Canada, western Canada, bordered on the west by Alberta, on the north by the Northwest Territories, on the east by Manitoba, to the northeast by Nunavut, and on t ...

5-1-1 redirects to 888-335-7623 which is the Highways Hotline, a Provincial phone information system with highway weather and impassibility information. The Implementation date is Unknown.

Active systems

Manitoba Manitoba ( ) is a Provinces and territories of Canada, province of Canada at the Centre of Canada, longitudinal centre of the country. It is Canada's Population of Canada by province and territory, fifth-most populous province, with a population o ...

Ontario Ontario ( ; ) is one of the thirteen provinces and territories of Canada.Ontario is located in the geographic eastern half of Canada, but it has historically and politically been considered to be part of Central Canada. Located in Central Ca ...

Quebec Quebec ( ; )According to the Canadian government, ''Québec'' (with the acute accent) is the official name in Canadian French and ''Quebec'' (without the accent) is the province's official name in Canadian English is one of the thirte ...

New Brunswick New Brunswick (french: Nouveau-Brunswick, , locally ) is one of the thirteen provinces and territories of Canada. It is one of the three Maritime provinces and one of the four Atlantic provinces. It is the only province with both English and ...

Prince Edward Island Prince Edward Island (PEI; ) is one of the thirteen provinces and territories of Canada. It is the smallest province in terms of land area and population, but the most densely populated. The island has several nicknames: "Garden of the Gulf", ...

and the

Yukon Territory Yukon (; ; formerly called Yukon Territory and also referred to as the Yukon) is the smallest and westernmost of Canada's three territories. It also is the second-least populated province or territory in Canada, with a population of 43,964 as ...

each have 5-1-1 systems. Most provinces and territories without 5-1-1 systems have other road information hotlines, accessible by dialing various phone numbers.

References

External links

Region-specific 511 sites

AlbertaArizonaCalifornia – Greater Los Angeles AreaCalifornia – Sacramento AreaCalifornia – San Diego AreaCalifornia – San Francisco Bay AreaCalifornia – San Luis Obispo CountyFlorida

Florida – Jacksonville Florida AreaFlorida – Southeast Florida AreaGeorgiaHawaiiIdahoIowaKansas

Kentucky

LouisianaMarylandMassachusettsMinnesotaMontanaNew JerseyNew YorkNebraskaNevadaNorth DakotaNorthern New England – New Hampshire

Northern New England – VermontSouthwest Ohio – Cincinnati, Northern KentuckyOregonPennsylvaniaQuebecSouth CarolinaSouth Dakota

TennesseeUtahVirginiaWashingtonWest VirginiaWisconsin

General information

a source of official information

a United States 511 advocacy group

{{N11 codes Transportation in the United States Transport in Canada Three-digit telephone numbers Telecommunications-related introductions in 2000