RBDS Rubbish Boys Disposal Service Inc. (

doing business as A trade name, trading name, or business name, is a pseudonym used by companies that do not operate under their registered company name. The term for this type of alternative name is a "fictitious" business name. Registering the fictitious name w ...

1-800-GOT-JUNK?) is a Canadian franchised residential and commercial junk removal company operating in the

United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territori ...

Canada Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by tot ...

, and Australia. The company's business model consists of taking junk or trash haulage, and giving it a "clean" image through branding and marketing.

History

The company started in

Vancouver Vancouver ( ) is a major city in western Canada, located in the Lower Mainland region of British Columbia. As the List of cities in British Columbia, most populous city in the province, the 2021 Canadian census recorded 662,248 people in the ...

British Columbia British Columbia (commonly abbreviated as BC) is the westernmost province of Canada, situated between the Pacific Ocean and the Rocky Mountains. It has a diverse geography, with rugged landscapes that include rocky coastlines, sandy beaches, ...

, Canada in 1989 by Brian Scudamore. He had the idea while he was in a McDonalds drive thru and saw a beat up old truck offering junk removal services in front of him, and he thought to himself, "I can do better than that". It was incorporated as The Rubbish Boys Disposal Service, then in 1998 with its current name. The first permanent

franchise Franchise may refer to: Business and law * Franchising, a business method that involves licensing of trademarks and methods of doing business to franchisees * Franchise, a privilege to operate a type of business such as a cable television p ...

opened in 1997 in

Victoria, British Columbia Victoria is the capital city of the Canadian province of British Columbia, on the southern tip of Vancouver Island off Canada's Pacific coast. The city has a population of 91,867, and the Greater Victoria area has a population of 397,237. The ...

, and a second in

Toronto Toronto ( ; or ) is the capital city of the Canadian province of Ontario. With a recorded population of 2,794,356 in 2021, it is the most populous city in Canada and the fourth most populous city in North America. The city is the anch ...

in 1998. In 2000, the first franchise opened outside Canada, in

Portland, Oregon Portland (, ) is a port city in the Pacific Northwest and the list of cities in Oregon, largest city in the U.S. state of Oregon. Situated at the confluence of the Willamette River, Willamette and Columbia River, Columbia rivers, Portland is ...

. The

chief operating officer A chief operating officer or chief operations officer, also called a COO, is one of the highest-ranking executive positions in an organization, composing part of the " C-suite". The COO is usually the second-in-command at the firm, especially if ...

is Erik Church.

Operations

1-800-GOT-JUNK? performs bi-annual audits of their environmental practices. The company claims to keep 63.5% of collected items out of the landfill by recycling and by donating to community and charity organizations. Franchisees have access to a report to track their landfill diversion. 1-800-GOT-JUNK? evaluates its level of customer service using the

Net Promoter Score Net promoter score (NPS) is a widely used market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. The NPS is a ...

system. 1-800-GOT-JUNK? released a consumer-based mobile booking site in 2012 and a mobile app in 2013 for franchisees and their employees to manage operations.

In the media

''Entrepreneur'' magazine named the company 425th of 500 franchises in 2013. Achievers, a company that offers social recognition and

employee engagement Employee engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is ...

solutions to its clients, rated the subject of this article Canada's "most engaged workplace" in 2013 and recognised it in 2012. The company is a sponsor of and participates in episodes of the A&E series ' Hoarders'. The founder and CEO is

Brian Scudamore Brian Scudamore (b. March 16, 1970) is an American–born, Canadian entrepreneur. He is the founder and CEO of O2E Brands, the parent company of 1-800-GOT-JUNK?, WOW 1 DAY PAINTING, and Shack Shine. He is a regular contributor to ''Forbes'', writi ...

References

{{DEFAULTSORT:1-800-Got-Junk? Canadian brands Companies based in Vancouver Canadian companies established in 1989 Waste companies established in 1989 1989 establishments in British Columbia Multinational companies headquartered in Canada Waste management companies of Canada Waste management companies of the United States Telephone numbers in Canada Franchises Telephone numbers in the United States