*astTECS is an Indian telecom company, which provides enterprise telecom products and Asterisk-based open source communication services, headquartered in

Bangalore Bangalore (), List of renamed places in India, officially Bengaluru (), is the Capital city, capital and largest city of the Indian state of Karnataka. It has a population of more than and a metropolitan area, metropolitan population of a ...

India India, officially the Republic of India (Hindi: ), is a country in South Asia. It is the seventh-largest country by area, the second-most populous country, and the most populous democracy in the world. Bounded by the Indian Ocean on the so ...

. The company is ISO 9001:2008 and ISO 9001:2015 certified. In 2013, *astTECS was featured in the Red Herring Global Top 100 Winners List and Asia Top 100 Winners.

History and overview

The company was founded in 2010 and developed its first open source IP PBX system. The company specializes in open source Asterisk-based

VoIP Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet t ...

services and products. In 2012, *astTECS launched an NTP 2012 Policy compliant

IP PBX An IP PBX ("Internet Protocol private branch exchange") is a system that connects telephone extensions to the public switched telephone network (PSTN) and provides internal communication for a business. An IP PBX is a PBX system with IP connectivi ...

series with

video conferencing Videotelephony, also known as videoconferencing and video teleconferencing, is the two-way or multipoint reception and transmission of audio signal, audio and video signals by people in different locations for Real-time, real time communication. ...

facility. In October 2012, the company expanded its operation in

South Africa South Africa, officially the Republic of South Africa (RSA), is the Southern Africa, southernmost country in Africa. It is bounded to the south by of coastline that stretch along the Atlantic Ocean, South Atlantic and Indian Oceans; to the ...

and the

Middle East The Middle East ( ar, الشرق الأوسط, ISO 233: ) is a geopolitical region commonly encompassing Arabia (including the Arabian Peninsula and Bahrain), Asia Minor (Asian part of Turkey except Hatay Province), East Thrace (Europ ...

through partners. In September 2014 *astTECS also appointed a partner in Fiji and started its operation in many parts of India like

New Delhi New Delhi (, , ''Naī Dillī'') is the capital of India and a part of the National Capital Territory of Delhi (NCT). New Delhi is the seat of all three branches of the government of India, hosting the Rashtrapati Bhavan, Parliament Ho ...

Pune Pune (; ; also known as Poona, ( the official name from 1818 until 1978) is one of the most important industrial and educational hubs of India, with an estimated population of 7.4 million As of 2021, Pune Metropolitan Region is the largest i ...

Indore Indore () is the largest and most populous city in the Indian state of Madhya Pradesh. It serves as the headquarters of both Indore District and Indore Division. It is also considered as an education hub of the state and is the only city to ...

Cochin Kochi (), also known as Cochin ( ) ( the official name until 1996) is a major port city on the Malabar Coast of India bordering the Laccadive Sea, which is a part of the Arabian Sea. It is part of the district of Ernakulam in the state of K ...

Mumbai Mumbai (, ; also known as Bombay — List of renamed Indian cities and states#Maharashtra, the official name until 1995) is the capital city of the Indian States and union territories of India, state of Maharashtra and the ''de facto'' fin ...

and Coimbatore. It launched ''*astTECS IP PBX'' for the hospitality industry in June 2014 and ''*astTECS IP PBX'' for educational institutions in June 2016. As of August 2016, it also has offices in

Ghana Ghana (; tw, Gaana, ee, Gana), officially the Republic of Ghana, is a country in West Africa. It abuts the Gulf of Guinea and the Atlantic Ocean to the south, sharing borders with Ivory Coast in the west, Burkina Faso in the north, and To ...

and

Botswana Botswana (, ), officially the Republic of Botswana ( tn, Lefatshe la Botswana, label= Setswana, ), is a landlocked country in Southern Africa. Botswana is topographically flat, with approximately 70 percent of its territory being the Kalaha ...

. In June 2017, *astTECS announced the launch of *astPG 30 and *astPG 60 PRI Gateway. In July 2017, It launched an IP PBX for

small and medium-sized businesses Small and medium-sized enterprises (SMEs) or small and medium-sized businesses (SMBs) are businesses whose personnel and revenue numbers fall below certain limits. The abbreviation "SME" is used by international organizations such as the World Ba ...

. The company started providing cloud-based

voice logging Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded ...

services since November 2017. In May 2018, *astTECS launched *astTRAC, a location tracking CRM system, and *astDial, mobile cloud telephony for contact centers.

Product and services

* Call Center Dialer * Voice logger *

Interactive voice response Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interac ...

Video conference Video is an electronic medium for the recording, copying, playback, broadcasting, and display of moving visual media. Video was first developed for mechanical television systems, which were quickly replaced by cathode-ray tube (CRT) system ...

* Gateways * Interface cards *

IP Phones A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. This is in contrast to a standard phone which uses the traditional public switched telephone network ...

* CRM * SBC * Open Source Technology: Asterisk, Elastix, A2Billing, VICIdial * Training on Asterisk: *astTECS Academy

Accreditations

It is independently accredited and assesses a wide range of standards and other specifications, including: * ISO 9001:2008 * ISO 9001:2015

Awards and recognition

* Red Herring's Top 100 Global Award, 2013. * Red Herring's Asia Top 100 Winners, 2013. * Listed amongst the Top 20 Most promising Open Source Solutions Service Providers, 2015. * Brand of the Year 2016 by Silicon India Magazine. * Listed amongst the Top 20 Most Promising Call Center Technology Solution Providers, 2016 by CIO Review. * Listed amongst the Top 10 Made in India Brands 2017 by SME Channel Magazine.

References

External links