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RPR Problem Diagnosis
RPR (rapid problem resolution) is a method of problem diagnosis designed to determine the root cause of IT problems.Contents1 Overview 2 Standards alignment 3 Limitations and considerations 4 History 5 See also 6 Further readingOverview[edit] RPR deals with failures, incorrect output and performance issues, and its particular strengths are in the diagnosis of ongoing & recurring grey problems
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Incident Management (ITSM)
Incident management (IM) is an IT service management
IT service management
(ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement (SLA). It is one process area within the broader ITIL
ITIL
and ISO 20000 environment. ISO 20000 defines the objective of Incident management (part 1, 8.2) as: To restore agreed service to the business as soon as possible or to respond to service requests.[citation needed] Incidents that cannot be resolved quickly by the help desk will be assigned to specialist technical support groups
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COBIT
COBIT (Control Objectives for Information and Related Technologies) is a good-practice framework created by international professional association ISACA
ISACA
for information technology (IT) management and IT governance
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International Standard Book Number
"ISBN" redirects here. For other uses, see ISBN (other).International Standard Book
Book
NumberA 13-digit ISBN, 978-3-16-148410-0, as represented by an EAN-13 bar codeAcronym ISBNIntroduced 1970; 48 years ago (1970)Managing organisation International ISBN AgencyNo. of digits 13 (formerly 10)Check digit Weighted sumExample 978-3-16-148410-0Website www.isbn-international.orgThe International Standard Book
Book
Number (ISBN) is a unique[a][b] numeric commercial book identifier. Publishers purchase ISBNs from an affiliate of the International ISBN Agency.[1] An ISBN is assigned to each edition and variation (except reprintings) of a book. For example, an e-book, a paperback and a hardcover edition of the same book would each have a different ISBN. The ISBN is 13 digits long if assigned on or after 1 January 2007, and 10 digits long if assigned before 2007
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Special
Special
Special
or specials may refer to:Contents1 Music 2 Film and television 3 Other uses 4 See alsoMusic[edit] Special
Special
(album), a 1992 album by Vesta Williams "Special" (Garbage song), 1998 "Special
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Root Cause
A root cause is an initiating cause of either a condition or a causal chain that leads to an outcome or effect of interest. The term denotes the earliest, most basic, 'deepest', cause for a given behavior; most often a fault. The idea is that you can only see an error by its manifest signs
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Grey Problem
In IT, a grey problem (or, gray problem) is a problem where the causing technology is unknown or unconfirmed. Common grey problems are:Intermittent errors; Intermittent incorrect output, or; Transient performance problems.Because the causing technology is not clear IT departments often find it difficult to allocate the problem to a Technical Support Team (platform team).Contents1 Background 2 Impact 3 Information Technology Infrastructure Library
Information Technology Infrastructure Library
(ITIL) perspective 4 See also 5 Further readingBackground[edit] Combining frequency and causing technology information can provide a view of the complexity of a problem and so indicate how difficult it will be to investigate (see Figure 1). The problems in each quadrant have certain characteristics: Q1 - In a typical IT department 80 to 90% of problems are solid faults that are easily tracked down to a causing technology
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RPR Problem Diagnosis
RPR (rapid problem resolution) is a method of problem diagnosis designed to determine the root cause of IT problems.Contents1 Overview 2 Standards alignment 3 Limitations and considerations 4 History 5 See also 6 Further readingOverview[edit] RPR deals with failures, incorrect output and performance issues, and its particular strengths are in the diagnosis of ongoing & recurring grey problems
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