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RPR Problem Diagnosis
RPR (rapid problem resolution) its a problem diagnosis method specifically designed to determine the root cause of IT problems. CONTENTS * 1 Overview * 2 Standards alignment * 3 Limitations and considerations * 4 History * 5 See also * 6 Further reading OVERVIEWRPR deals with failures, incorrect output and performance issues, and its particular strengths are in the diagnosis of ongoing & recurring grey problems
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Special
SPECIAL or SPECIALS may refer to: CONTENTS * 1 Music * 2 Film and television * 3 Other uses * 4 See also MUSIC * Special (album) , a 1992 album by Vesta Williams * "Special" (Garbage song) , 1998 * "Special" (Mew song) , 2005 * "Special" (Stephen Lynch song) , 2000 * The Specials
The Specials
, a British band * "Special", a song by Violent Femmes on The Blind Leading the Naked * "Special", a song on
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International Standard Book Number
The INTERNATIONAL STANDARD BOOK NUMBER (ISBN) is a unique numeric commercial book identifier. An ISBN is assigned to each edition and variation (except reprintings) of a book. For example, an e-book , a paperback and a hardcover edition of the same book would each have a different ISBN. The ISBN is 13 digits long if assigned on or after 1 January 2007, and 10 digits long if assigned before 2007. The method of assigning an ISBN is nation-based and varies from country to country, often depending on how large the publishing industry is within a country. The initial ISBN configuration of recognition was generated in 1967 based upon the 9-digit STANDARD BOOK NUMBERING (SBN) created in 1966. The 10-digit ISBN format was developed by the International Organization for Standardization (ISO) and was published in 1970 as international standard ISO 2108 (the SBN code can be converted to a ten digit ISBN by prefixing it with a zero)
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CobiT
COBIT (CONTROL OBJECTIVES FOR INFORMATION AND RELATED TECHNOLOGIES) is a good-practice framework created by international professional association ISACA
ISACA
for information technology (IT) management and IT governance . COBIT provides an implementable "set of controls over information technology and organizes them around a logical framework of IT-related processes and enablers." CONTENTS * 1 History * 2 The COBIT framework * 2.1 Framework and components * 3 See also * 4 References * 5 External links HISTORY ISACA
ISACA
first released COBIT in 1996, originally as a set of control objectives to help the financial audit community better maneuver in IT-related environments
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Incident Management (ITSM)
INCIDENT MANAGEMENT (IM) is an IT service management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement (SLA). It is one process area within the broader ITIL and ISO 20000 environment. ISO 20000 defines the objective of Incident management (part 1, 8.2) as: To restore agreed service to the business as soon as possible or to respond to service requests. Incidents that cannot be resolved quickly by the help desk will be assigned to specialist technical support groups. A resolution or work-around should be established as quickly as possible in order to restore the service
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RPR Problem Diagnosis
RPR (rapid problem resolution) its a problem diagnosis method specifically designed to determine the root cause of IT problems. CONTENTS * 1 Overview * 2 Standards alignment * 3 Limitations and considerations * 4 History * 5 See also * 6 Further reading OVERVIEWRPR deals with failures, incorrect output and performance issues, and its particular strengths are in the diagnosis of ongoing & recurring grey problems
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