Enterprise relationship management or ERM is a business method in
relationship management.
See also
*
Enterprise feedback management (EFM)
*
Business relationship management
Business Relationship Management (BRM) is viewed as a philosophy, capability, discipline, and role to evolve culture, build partnerships, drive value, and satisfy purpose.
BRM is distinct from enterprise relationship management and customer relat ...
(BRM)
*
Enterprise planning systems
References
Primary sources
*
* Inmon, W. H., et al. (2001). ''Data Warehousing for E-business''. John Wiley & Sons, New York, NY
* Kalmbach, Charles, Jr., and Charles Roussel (1999). "Outlook by Issue: 1999, Special Edition: Dispelling the Myths of Alliances". Accenture.com
*
* Normann, Richard, and Rafael Ramirez (1993). "From Value Chain, to Value Constellation: Designing Interactive Strategy". ''Harvard Business Review on Managing the Value Chain''. Harvard Business School Press, 2000, 185–220.
* Torkia, Eric (2005). "Velox ERM: Building an Enterprise Relationship Management Framework". Montreal: UQAM (
Université du Québec à Montréal
The Université du Québec à Montréal (English: University of Quebec in Montreal), also known as UQAM, is a French-language public university based in Montreal, Quebec, Canada. It is the largest constituent element of the Université du Qué ...
).
* Harbison, J.R., Pekar, P.jr., Viscio, A. and Moloney, D. (2000) The Allianced Enterprise: Breakout Strategy for the New Millennium, BoozAllen & Hamilton.
*Gretchen Teagarden, Solomon Smith Barney, 2000
Footnotes
Management by type
Office and administrative support occupations
Customer relationship management
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