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A bank teller (often abbreviated to simply teller) is an employee of a
bank A bank is a financial institution that accepts deposits from the public and creates a demand deposit while simultaneously making loans. Lending activities can be directly performed by the bank or indirectly through capital markets. Because ...
whose responsibilities include the handling of customer cash and negotiable instruments. In some places, this employee is known as a cashier or customer representative. Tellers also deal with routine customer service at a branch.


Responsibilities and duties of the bank teller

Being front-line staff they are most likely to detect and stop fraudulent transactions in order to prevent losses at a bank (
counterfeit To counterfeit means to imitate something authentic, with the intent to steal, destroy, or replace the original, for use in illegal transactions, or otherwise to deceive individuals into believing that the fake is of equal or greater value tha ...
currency and cheques, identity theft,
confidence trick A confidence trick is an attempt to defraud a person or group after first gaining their trust. Confidence tricks exploit victims using their credulity, naïveté, compassion, vanity, confidence, irresponsibility, and greed. Researchers have ...
s, etc.). The position also requires tellers to be friendly and interact with the customers, providing them with information about customers' accounts and bank services. Tellers typically work from a station, usually located on a teller line. Most stations have a teller system, which includes cash drawers, receipt validator/printers, proof work sorters, and paperwork used for completing bank transactions. These transactions include: *
Check Check or cheque, may refer to: Places * Check, Virginia Arts, entertainment, and media * ''Check'' (film), a 2021 Indian Telugu-language film * '' The Checks'' (episode), a 1996 TV episode of ''Seinfeld'' Games and sports * Check (chess), a t ...
cashing, depositing, transfers,
wire transfer Wire transfer, bank transfer, or credit transfer, is a method of electronic funds transfer from one person or entity to another. A wire transfer can be made from one bank account to another bank account, or through a transfer of cash at a cash ...
s * Savings deposits, withdrawals * Issuing negotiable items (
cashier's check A cashier's check (or cashier's cheque, cashier's order) is a check guaranteed by a bank, drawn on the bank's own funds and signed by a cashier. Cashier's checks are treated as guaranteed funds because the bank, rather than the purchaser, is respo ...
s,
traveler's cheque A traveller's cheque is a medium of exchange that can be used in place of hard currency. They can be denominated in one of a number of major world currencies and are preprinted, fixed-amount cheques designed to allow the person signing it to ma ...
s,
money order A money order is a directive to pay a pre-specified amount of money from prepaid funds, making it a more trusted method of payment than a cheque. History The money order system was established by a private firm in Great Britain in 1792 and was ...
s, federal draft issuances, etc.) * Payment collecting * Promotion of the financial institution's products ( loans, mortgages, etc.) * Business referrals (
trust Trust often refers to: * Trust (social science), confidence in or dependence on a person or quality It may also refer to: Business and law * Trust law, a body of law under which one person holds property for the benefit of another * Trust (bus ...
, insurance, lending, etc.) * Cash advances * Savings bond redemption. Paper savings bonds can no longer be purchased, only electronic bonds are available for purchase now, so banks can no longer issue bonds. * Resolving customer issues * Balancing the vault, cash drawers, ATMs, and TAUs * Batching and Processing Proof Work (On-Us/Not-On-Us Checks, Payment Coupons, Counter Slips, etc.) * May include ordering products for the customer (cheques, deposit slips, etc.)


Prevalence and history

In the United States, tellers held approximately 608,000 jobs in 2006. Of these, 1 out of 4 worked part-time. Median annual earnings as of May 2006 were $22,140. The number of tellers in the United States increased from approximately 300,000 in 1970 to approximately 600,000 in 2010. Counterintuitively, a contributing factor may be the introduction of
automated teller machine An automated teller machine (ATM) or cash machine (in British English) is an electronic telecommunications device that enables customers of financial institutions to perform financial transactions, such as cash withdrawals, deposits, fund ...
s. ATMs let a branch operate with fewer tellers, making it cheaper for banks to open more branches. This likely resulted in more tellers being hired to handle non-automated tasks, but further automation and online banking may reverse this increase. The increase in online banking has decreased the number of bank tellers.


Public figures who were former bank tellers

Many well-known personalities have worked as bank tellers including: *
Whoopi Goldberg Caryn Elaine Johnson (born November 13, 1955), known professionally as Whoopi Goldberg (), is an American actor, comedian, author, and television personality.Kuchwara, Michael (AP Drama Writer)"Whoopi Goldberg: A One-Woman Character Parade". ' ...
* Ray Romano *
Scott Adams Scott Raymond Adams (born June 8, 1957) is an American author and cartoonist. He is the creator of the syndicated ''Dilbert'' comic strip, and the author of several nonfiction works of satire, commentary, and business. ''Dilbert'' gained nation ...
*
William Singe Liam Anthony "William" Singe (born 2 July 1992) is an Australian YouTuber, singer, songwriter, and producer. He is most notable for his online videos on YouTube and Facebook. Singe started his career as a member of The Collective, an Australian ...
* John Legend * Kim Dong-yeon


See also

*
Automated teller machine An automated teller machine (ATM) or cash machine (in British English) is an electronic telecommunications device that enables customers of financial institutions to perform financial transactions, such as cash withdrawals, deposits, fund ...
(ATM) * Front office (finance) * Cashier


References

{{Authority control Teller Office work