Social BPM is a discipline which combines traditional
Business Process Management
Business process management (BPM) is the discipline in which people use various methods to Business process discovery, discover, Business process modeling, model, Business analysis, analyze, measure, improve, optimize, and Business process auto ...
techniques with
Web 2.0
Web 2.0 (also known as participative (or participatory) web and social web) refers to websites that emphasize user-generated content, ease of use, participatory culture, and interoperability (i.e., compatibility with other products, systems, a ...
"social" tools and technologies, to facilitate business improvement efforts.
There is debate about whether Social BPM is a methodology, a set of technologies, or just a
buzzword
A buzzword is a word or phrase, new or already existing, that becomes popular for a period of time. Buzzwords often derive from technical terms yet often have much of the original technical meaning removed through fashionable use, being simply ...
.
Forrester Research
Forrester Research, Inc. is a research and advisory firm. Forrester serves clients in North America, Europe, and Asia Pacific. The firm is headquartered in Cambridge, Massachusetts, Cambridge, MA with global offices in Amsterdam, London, New D ...
's Clay Richardson defines Social BPM to include:
* A methodology
* Social Networking principles
* A combination of Web 2.0 and social tools with BPM to enable bi-directional collaboration
[ ]
See also
*
Business Process Management
Business process management (BPM) is the discipline in which people use various methods to Business process discovery, discover, Business process modeling, model, Business analysis, analyze, measure, improve, optimize, and Business process auto ...
*
Business Process Reengineering
Business process re-engineering (BPR) is a business management strategy originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization. BPR aims to help organizations fund ...
* Process improvement
References
{{reflist
External links
* http://social-biz.org/2010/05/12/who-is-socializing-in-social-bpm-2/
* http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/
Business process management