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Scareware is a form of
malware Malware (a portmanteau for ''malicious software'') is any software intentionally designed to cause disruption to a computer, server, client, or computer network, leak private information, gain unauthorized access to information or systems, de ...
which uses social engineering to cause
shock Shock may refer to: Common uses Collective noun *Shock, a historic commercial term for a group of 60, see English numerals#Special names * Stook, or shock of grain, stacked sheaves Healthcare * Shock (circulatory), circulatory medical emerge ...
,
anxiety Anxiety is an emotion which is characterized by an unpleasant state of inner turmoil Turmoil may refer to: * ''Turmoil'' (1984 video game), a 1984 video game released by Bug-Byte * ''Turmoil'' (2016 video game), a 2016 indie oil tycoon video ...
, or the perception of a threat in order to manipulate users into buying
unwanted software A potentially unwanted program (PUP) or potentially unwanted application (PUA) is software that a user may perceive as unwanted or unnecessary. It is used as a subjective tagging criterion by security and parental control products. Such software m ...
. Scareware is part of a class of malicious software that includes
rogue security software Rogue security software is a form of malicious software and internet fraud that misleads users into believing there is a virus on their computer and aims to convince them to pay for a fake malware removal tool that actually installs malware on ...
,
ransomware Ransomware is a type of malware from cryptovirology that threatens to publish the victim's personal data or permanently block access to it unless a ransom is paid off. While some simple ransomware may lock the system without damaging any files, m ...
and other scam
software Software is a set of computer programs and associated software documentation, documentation and data (computing), data. This is in contrast to Computer hardware, hardware, from which the system is built and which actually performs the work. ...
that tricks users into believing their computer is infected with a virus, then suggests that they download and pay for fake antivirus software to remove it. Usually the virus is fictional and the software is non-functional or
malware Malware (a portmanteau for ''malicious software'') is any software intentionally designed to cause disruption to a computer, server, client, or computer network, leak private information, gain unauthorized access to information or systems, de ...
itself.'Scareware' scams trick searchers
BBC News BBC News is an operational business division of the British Broadcasting Corporation (BBC) responsible for the gathering and broadcasting of news and current affairs in the UK and around the world. The department is the world's largest broad ...
(2009-03-23). Retrieved on 2009-03-23.
According to the
Anti-Phishing Working Group The Anti-Phishing Working Group (APWG) is an international consortium that attempts to eliminate fraud and identity theft caused by phishing and related incidents It brings together businesses affected by phishing attacks: security products and ...
, the number of scareware packages in circulation rose from 2,850 to 9,287 in the second half of 2008. In the first half of 2009, the APWG identified a 585% increase in scareware programs. The "scareware" label can also apply to any application or virus which pranks users with intent to cause anxiety or panic.


Scam scareware

Internet security writers use the term "scareware" to describe software products that produce frivolous and alarming warnings or threat notices, most typically for fictitious or useless commercial
firewall Firewall may refer to: * Firewall (computing), a technological barrier designed to prevent unauthorized or unwanted communications between computer networks or hosts * Firewall (construction), a barrier inside a building, designed to limit the spre ...
and
registry cleaner A registry cleaner is a class of third-party utility software designed for the Microsoft Windows operating system, whose purpose is to remove redundant items from the Windows Registry. Registry cleaners are not supported by Microsoft, but vendors ...
software. This class of program tries to increase its perceived value by bombarding the user with constant warning messages that do not increase its effectiveness in any way. Software is packaged with a look and feel that mimics legitimate security software in order to deceive consumers. Some websites display pop-up advertisement windows or banners with text such as: "Your computer may be infected with harmful spyware programs. Immediate removal may be required. To scan, click 'Yes' below." These websites can go as far as saying that a user's job, career, or marriage would be at risk. Products using advertisements such as these are often considered scareware. Serious scareware applications qualify as
rogue software Rogue security software is a form of malicious software and internet fraud that misleads users into believing there is a virus on their computer and aims to convince them to pay for a fake malware removal tool that actually installs malware on ...
. Some scareware is not affiliated with any other installed programs. A user can encounter a pop-up on a website indicating that their PC is infected. In some scenarios, it is possible to become infected with scareware even if the user attempts to cancel the notification. These popups are specially designed to look like they come from the user's operating system when they are actually a webpage. A 2010 study by
Google Google LLC () is an American Multinational corporation, multinational technology company focusing on Search Engine, search engine technology, online advertising, cloud computing, software, computer software, quantum computing, e-commerce, ar ...
found 11,000 domains hosting fake anti-virus software, accounting for 50% of all malware delivered via internet advertising. Starting on March 29, 2011, more than 1.5 million
web sites A website (also written as a web site) is a collection of web pages and related content that is identified by a common domain name and published on at least one web server. Examples of notable websites are Google, Facebook, Amazon, and Wikipe ...
around the world have been infected by the
LizaMoon LizaMoon is a piece of malware that infected thousands of websites beginning in September, 2010. It is an SQL injection attack that spreads scareware encouraging users to install needless and rogue "anti-virus software". Although it does not use new ...
SQL injection In computing, SQL injection is a code injection technique used to attack data-driven applications, in which malicious SQL statements are inserted into an entry field for execution (e.g. to dump the database contents to the attacker). SQL inj ...
attack spread by scareware. Research by Google discovered that scareware was using some of its servers to check for internet connectivity. The data suggested that up to a million machines were infected with scareware. The company has placed a warning in the search results of users whose computers appear to be infected. Another example of scareware is Smart Fortress. This site scares the victim into thinking they have many viruses on their computer and asks them to buy the professional service.


Spyware

Some forms of
spyware Spyware (a portmanteau for spying software) is software with malicious behaviour that aims to gather information about a person or organization and send it to another entity in a way that harms the user—for example, by violating their privac ...
also qualify as scareware because they change the user's desktop background, install icons in the computer's
notification area A taskbar is an element of a graphical user interface which has various purposes. It typically shows which programs are currently running. The specific design and layout of the taskbar varies between individual operating systems, but generally as ...
(under Microsoft Windows), and claiming that some kind of spyware has infected the user's computer and that the scareware application will help to remove the infection. In some cases, scareware trojans have replaced the desktop of the victim with large, yellow text reading "Warning! You have spyware!" or a box containing similar text, and have even forced the screensaver to change to "bugs" crawling across the screen.
Winwebsec Winwebsec is a category of malware that targets the users of Windows operating systems and produces fake claims as genuine anti-malware software, then demands payment to provide fixes to fictitious problems. Winwebsec These are programs that g ...
is the term usually used to address the malware that attacks the users of Windows operating system and produces fake claims similar to that of genuine anti-malware software. SpySheriff exemplifies spyware and scareware: it purports to remove spyware, but is actually a piece of spyware itself, often accompanying SmitFraud infections. Other antispyware scareware may be promoted using a
phishing Phishing is a type of social engineering where an attacker sends a fraudulent (e.g., spoofed, fake, or otherwise deceptive) message designed to trick a person into revealing sensitive information to the attacker or to deploy malicious softwar ...
scam.


Uninstallation of security software

Another approach is to trick users into uninstalling legitimate antivirus software, such as Microsoft Security Essentials, or disabling their
firewall Firewall may refer to: * Firewall (computing), a technological barrier designed to prevent unauthorized or unwanted communications between computer networks or hosts * Firewall (construction), a barrier inside a building, designed to limit the spre ...
. Since antivirus programs typically include protection against being tampered with or disabled by other software, scareware may use social engineering to convince the user to disable programs which would otherwise prevent the malware from working.


Legal action

In 2005,
Microsoft Microsoft Corporation is an American multinational corporation, multinational technology company, technology corporation producing Software, computer software, consumer electronics, personal computers, and related services headquartered at th ...
and
Washington state Washington (), officially the State of Washington, is a state in the Pacific Northwest region of the Western United States. Named for George Washington—the first U.S. president—the state was formed from the western part of the Washingto ...
successfully sued Secure Computer (makers of Spyware Cleaner) for $1 million over charges of using scareware pop-ups. Washington's attorney general has also brought lawsuits against Securelink Networks, SoftwareOnline.com, High Falls Media, and the makers of Quick Shield. In October 2008,
Microsoft Microsoft Corporation is an American multinational corporation, multinational technology company, technology corporation producing Software, computer software, consumer electronics, personal computers, and related services headquartered at th ...
and the
Washington Washington commonly refers to: * Washington (state), United States * Washington, D.C., the capital of the United States ** A metonym for the federal government of the United States ** Washington metropolitan area, the metropolitan area centered o ...
attorney general In most common law jurisdictions, the attorney general or attorney-general (sometimes abbreviated AG or Atty.-Gen) is the main legal advisor to the government. The plural is attorneys general. In some jurisdictions, attorneys general also have exec ...
filed a lawsuit against two Texas firms, Branch Software and Alpha Red, producers of the Registry Cleaner XP scareware. The lawsuit alleges that the company sent incessant pop-ups resembling system warnings to consumers' personal computers stating "CRITICAL ERROR MESSAGE! - REGISTRY DAMAGED AND CORRUPTED", before instructing users to visit a web site to download Registry Cleaner XP at a cost of $39.95. On December 2, 2008, the U.S. Federal Trade Commission ("FTC") filed a Complaint in federal court against Innovative Marketing, Inc., ByteHosting Internet Services, LLC, as well as individuals Sam Jain, Daniel Sundin, James Reno, Marc D’Souza, and Kristy Ross. The Complaint also listed Maurice D’Souza as a Relief Defendant, alleged that he held proceeds of wrongful conduct but not accusing him of violating any law. The FTC alleged that the other Defendants violated the FTC Act by deceptively marketing software, including WinFixer, WinAntivirus, DriveCleaner, ErrorSafe, and XP Antivirus. According to the complaint, the Defendants falsely represented that scans of a consumer's computer showed that it had been compromised or infected and then offered to sell software to fix the alleged problems.


Prank software

Another type of scareware involves software designed to literally scare the user through the use of un