The Picker Institute Europe was founded by

Harvey Picker Harvey Picker (December 8, 1915 – March 22, 2008) was an American businessman, educator, inventor, and philanthropist. He was the founder, along with his wife, Jean, of the Boston-based ''Picker Institute'', whose goal was to promote patien ...

and his wife Jean in 2000. It is a not-for-profit organization dedicated to developing a patient-centred approach to healthcare. The American Picker Institute ceased operations in January 2013. The Institute has been carrying out surveys of patient experience in the

National Health Service The National Health Service (NHS) is the term for the publicly funded health care, publicly funded healthcare systems of the United Kingdom: the National Health Service (England), NHS Scotland, NHS Wales, and Health and Social Care (Northern ...

since 1998. It has been fully self-financing since 2002. The

NHS The National Health Service (NHS) is the term for the publicly funded health care, publicly funded healthcare systems of the United Kingdom: the National Health Service (England), NHS Scotland, NHS Wales, and Health and Social Care (Northern ...

survey co-ordination centre, run by the Institute, co-ordinates the NHS patient survey programmes on behalf of the

Care Quality Commission The Care Quality Commission (CQC) is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care providers in England. It ...

Hospedia Hospedia Ltd (formerly ''PatientLine'') is a provider of bedside communication and entertainment units in UK hospitals which also sells clinical workflow solutions for NHS Trusts. History Hospedia Ltd is a private limited company, established ...

worked with the Institute on a study in 2012, to test the efficacy of their Real-Time Patient Feedback system to collect information from patients while they were still in hospital. The Institute worked with

BLISS BLISS is a system programming language developed at Carnegie Mellon University (CMU) by W. A. Wulf, D. B. Russell, and A. N. Habermann around 1970. It was perhaps the best known system language until C debuted a few years later. Since then, C ...

to produce the first national survey of parents’ experiences of neonatal care which was carried out in 2010-11. The

Royal College of Paediatrics and Child Health The Royal College of Paediatrics and Child Health, often referred to as the RCPCH, is the professional body for paediatricians (doctors specialising in child health) in the United Kingdom. It is responsible for the postgraduate training of pa ...

developed their Patient Reported Experience Measure which measures the experience of

paediatric Pediatrics (American English) also spelled paediatrics (British English), is the branch of medicine Medicine is the science and Praxis (process), practice of caring for patients, managing the Medical diagnosis, diagnosis, prognosis, Prev ...

patients 0–16 years in all urgent and emergency care settings with the Institute in 2012. The Institute has been critical of the

Friends and Family Test The Friends and Family Test was introduced into the English NHS in 2013. It was a single question survey which asked patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. ...

References

{{Authority control Private providers of NHS services Public opinion research companies Market research companies of the United Kingdom