Lagan Technologies is a subsidiary of

KANA Software KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted Customer relationship management, customer relationship management software products to many of the Fortune 500, ...

. It provides G2C (government to citizen) technology. The company was founded in 1994, and was acquired by

in November 2010. Lagan operates in both

North America North America is a continent in the Northern Hemisphere, Northern and Western Hemisphere, Western hemispheres. North America is bordered to the north by the Arctic Ocean, to the east by the Atlantic Ocean, to the southeast by South Ameri ...

and the UK with its North American headquarters in

Sunnyvale, CA Sunnyvale () is a city located in the Santa Clara Valley in northwestern Santa Clara County, California, United States. Sunnyvale lies along the historic El Camino Real and Highway 101 and is bordered by portions of San Jose to the north, ...

, and its European headquarters in

Belfast Belfast (, , , ; from ) is the capital city and principal port of Northern Ireland, standing on the banks of the River Lagan and connected to the open sea through Belfast Lough and the North Channel (Great Britain and Ireland), North Channel ...

Northern Ireland Northern Ireland ( ; ) is a Countries of the United Kingdom, part of the United Kingdom in the north-east of the island of Ireland. It has been #Descriptions, variously described as a country, province or region. Northern Ireland shares Repub ...

Company history

Lagan Technologies was first established in 1994 with the launch of its first product, Frontline in 1998, a CRM solution designed to be

technology Technology is the application of Conceptual model, conceptual knowledge to achieve practical goals, especially in a reproducible way. The word ''technology'' can also mean the products resulting from such efforts, including both tangible too ...

-independent, with an

open architecture Open architecture is a type of computer architecture or software architecture intended to make adding, upgrading, and swapping components with other computers easy. For example, the IBM PC, Amiga 2000 and Apple IIe have an open architecture supp ...

. Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities. In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer

commercial off-the-shelf Commercial-off-the-shelf or commercially available off-the-shelf (COTS) products are packaged or canned (ready-made) hardware or software, which are adapted aftermarket to the needs of the purchasing organization, rather than the commissioning of ...

(COTS) collaborative case management and eligibility screening solutions. In 2007, Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division. In 2009, released initial

Cloud software Cloud computing is "a paradigm for enabling network access to a scalable and elastic pool of shareable physical or virtual resources with self-service provisioning and administration on-demand," according to ISO. Essential characteristics ...

offering Lagan OnDemand with customers that include: Bermuda; Cobb County, GA, and Pasadena, CA. Lagan also launched Citizen Mobile Application to Promote Increased Citizen Engagement and Self Service. In 2010, Lagan entered the

Australia Australia, officially the Commonwealth of Australia, is a country comprising mainland Australia, the mainland of the Australia (continent), Australian continent, the island of Tasmania and list of islands of Australia, numerous smaller isl ...

n market with Lagan Government CRM customer,

Brisbane City Council Brisbane City Council (BCC, also known as Council) is the local government of the City of Brisbane, the capital city of the Australian state of Queensland. The largest local government in Australia by population, BCC's jurisdiction includes 2 ...

. Lagan was acquired by

in October 2010 and remains focused on the public sector.

References

{{Reflist Software companies based in California Defunct software companies of the United States Customer relationship management software companies Multinational companies American companies established in 1994 Companies based in Sunnyvale, California