Kenneth Darryl Tuchman (born October 23, 1959) is an American billionaire businessman.Forbes: The World's Billionaires - Kenneth Tuchman
February 2022 He is the founder, CEO and chairman of the global outsourcing company

TTEC TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company with its primary place of business in Austin, Texas. Kenneth D. Tuchman is the founder, chairman and CEO. History Foundin ...

, formerly known as TeleTech.

Biography

Tuchman worked various jobs as a teenager: in a surf shop and renting lots for car sales which developed into a business where he would answer inquiries and then set up appointments.Forbes: "American Telecom Tycoon bets on the Philippines" by Tatiana Serafin
October 9, 2009 In the 1980s, He worked for his father's home construction business in California, which is when he first started considering the idea of a business that would serve as a centralized base for potential customer inquiries. In 1982, he founded TeleTech (now TTEC) in an old nursery school near Los Angeles allowing businesses to outsource their customer service requirements. His first big customer was

Herbalife Herbalife Nutrition Ltd., also called Herbalife International, Inc. (with a U.S. subsidiary called Herbalife International of America) or simply Herbalife, is an American multinational multi-level marketing (MLM) corporation that develops and se ...

. In 1984, after the conglomerate

AT&T AT&T Inc., an abbreviation for its predecessor's former name, the American Telephone and Telegraph Company, is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the w ...

was broken up, TTEC was hired to monitor AT&T's transactions with customers who were switching carriers which led to business with two of the resulting phone companies, MCI, Inc. and United Telecom (subsequently Sprint Corporation), to sign up new customers. In 1986, he moved the company to

Sherman Oaks, California Sherman Oaks (founded in 1927) is a neighborhood of the city of Los Angeles, California within the San Fernando Valley region. The neighborhood includes a portion of the Santa Monica Mountains, which gives Sherman Oaks a lower population density ...

. In 1992, it had $6 million in revenue which grew to $50 million in 1995Denver Business Journal: "TeleTech IPO: A tale of the new economy" by Henry Dubroff
July 7, 1996 and he relocated the company to

Denver, Colorado Denver ( ) is a List of municipalities in Colorado#Consolidated city and county, consolidated city and county, the List of capitals in the United States, capital and List of municipalities in Colorado, most populous city of the U.S. state of ...

. In 1995, Sam Zell purchased a 17% stake in the company and in 1996, TeleTech completed its

IPO An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investment ...

. In 1999, Tuchman left the company after a disagreement with the Board over strategy but returned in 2001. The company went through a severe restructuring with numerous layoffs and consolidation of call centers. On January 9, 2018, TeleTech officially changed its name to TTEC. In 2025, TTEC had operations in 70 global locations. TTEC global locations page

Philanthropy

The Tuchmans via their foundation, the Tuchman Family Foundation, are donors to

National Jewish Health National Jewish Health is an American academic hospital/clinic in Denver, Colorado, doing research and treatment in respiratory, cardiac, immune and related disorders. It is an internationally respected medical center that draws people from man ...

, where his wife Debra is on the board of directors.National Jewish Health: "Debra Tuchman - Board Member Since 2003 - Director and Secretary, Tuchman Family Foundation
retrieved October 22, 2014 In 2020, during the COVID-19 pandemic, the foundation donated more than 50,000 meals to frontline healthcare workers across Colorado.

External links

Tuchman Family Foundation

References

{{DEFAULTSORT:Tuchman, Kenneth D. 1959 births American billionaires Businesspeople from Denver American philanthropists Living people 21st-century American Jews Jews from California Jews from Colorado 20th-century American Jews