Jacada
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Jacada was a software and services company that specialized in automating and simplifying
customer service Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and ...
operations. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. Jacada operated headquarters in
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, and offices in the
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,
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,
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, and Nordic regions. In 2021, Jacada became a part of Uniphore.


History

Jacada was founded in 1990 under the company name Client Server Technology. The original vision of the company was to help organizations leverage and re-use their significant investments in
legacy system Legacy or Legacies may refer to: Arts and entertainment Comics * " Batman: Legacy", a 1996 Batman storyline * '' DC Universe: Legacies'', a comic book series from DC Comics * ''Legacy'', a 1999 quarterly series from Antarctic Press * ''Legacy ...
s. Over the years, Jacada introduced various innovative solutions to simplify customer service operations including agent assisted automation, visual IVR, unified agent desktops, and others. In 1997, the company introduced its first
Java Java is one of the Greater Sunda Islands in Indonesia. It is bordered by the Indian Ocean to the south and the Java Sea (a part of Pacific Ocean) to the north. With a population of 156.9 million people (including Madura) in mid 2024, proje ...
-based web-to-host product branded "Jacada". In 1999, Jacada changed the company name from Client Server Technology Ltd. to Jacada Ltd. Jacada went public in October 1999, and traded on Nasdaq under the symbol JCDA. In January 2008, Jacada sold its "legacy" business to
Software AG Software GmbH, trading as Software AG, is a German multinational software corporation that develops enterprise software for business process management, integration, and big data analytics. Founded in 1969, the company is headquartered in Darmstad ...
for $26 million in cash. Jacada Announces Sale of its Application Modernization Business to Software AG for $26 Million
December 20, 2007 (Reuters)
This transaction included the intellectual property and related customer contracts associated with the Jacada "legacy" products erminal Emulator, Jacada Studio, Jacada Innovator, Jacada Interface Server and Jacada Integrator Under the terms of the transaction, Jacada retained the right to develop, market, sell, and support Jacada Interface Server and Jacada HostFuse in support of its call center solutions business. In 2021, Jacada was acquired by Uniphore.


References

{{reflist Customer relationship management software companies Software companies of Israel Business software companies 2021 mergers and acquisitions