IT Service Management Forum

The IT Service Management Forum (''it''SMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. Around the operation of IT services the ''it''SMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions. The ''it''SMF is concerned with promoting best practices in IT service management and has a strong interest in the international ISO/IEC 20000 standard. The ''it''SMF publishes books covering various aspects of service management through a process of endorsing them as part of the ''it''SMF Library.

History

With a growing number of national chapters a real international umbrella was needed. The ''it''SMF International was created in 2004.

International organization and activities

Typical activities in the national chapters were:
''it''SMF chapters were partner of conferences of other organizations (e.g. Gartner “Business Intelligence & Information Management Summit 2013” in Australia ). There were own studies or together with other, well known research organizations (e.g. “Drive Service Management Adjustments With Peer Comparisons” from the ''it''SMF USA together with Forrester Research, Inc.)

German chapters

There were three books about “ITIL in the Public Sector” (“ITIL in der Öffentlichen Verwaltung”), “Organization Model for the IT in the Public Sector” (“Organizationsmodell für die IT in der Öffentlichen Verwaltung”)) and “Service Level Management in the Public Sector” (“Service Level Management in der Öffentlichen Verwaltung”)).

Annually in December the German chapter celebrates a two-day congress. Topics were provided in different formats with typical keynotes, four or five parallel user sessions, which presents three 20-minute-speeches in a row and a joint discussion, and some open world café discussions.

During the year typical two one day meetings were held – name ''it''SMF Live! - with different, actual topics. A special event for the Public Sector is the event ''FIT-ÖV''.

The chapter award since 2009 the ITSM project of the year. The first awarded project was “ITIL 2010” of the '' Federal Employment Agency'' (''Bundesagentur für Arbeit'', Germany).

Summary

Information Technology Service Management are the activities that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers. To create and sustain the global SMF Member Community. To promote Service Management practices. To raise the awareness of Service Management and how Service Management professionals benefit our global communities. Service management is a customer focused approach to delivering information technology. Provides value to the customer and also on the customer relationship. Provides a framework to structure IT related task and interaction with IT personnel and clients.

Notes

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External links

itSMF International

Bracknell
Information technology organisations based in the United Kingdom
ITIL
Organisations based in Berkshire
Professional associations based in the United Kingdom
Science and technology in Berkshire
IT service management