Instabug is a software company that provides bug reporting, app performance monitoring, crash reporting, in-app chats, and user surveys for mobile apps. The company was founded in 2014.
As of September 2019, Instabug has reached over 25,000 companies, 400 millions reported issues and feedbacks received, and 2 billion devices running their SDK worldwide. Instabug's
software development kit (SDK) used by
Android,
iOS
iOS (formerly iPhone OS) is a mobile operating system created and developed by Apple Inc. exclusively for its hardware. It is the operating system that powers many of the company's mobile devices, including the iPhone; the term also include ...
,
Cordova,
Ionic,
Xamarin
Xamarin is a Microsoft-owned San Francisco-based software company founded in May 2011 by the engineers that created Mono, Xamarin.Android (formerly Mono for Android) and Xamarin.iOS (formerly MonoTouch), which are cross-platform implementatio ...
, and web developers during
beta testing
Software testing is the act of examining the artifacts and the behavior of the software under test by validation and verification. Software testing can also provide an objective, independent view of the software to allow the business to apprecia ...
as well as in live production versions of their apps.
It is known for customizable “Shake to Send” feature on the mobile user side and detailed reports on the developer side. Users can attach annotated
screenshot
screenshot (also known as screen capture or screen grab) is a digital image that shows the contents of a computer display. A screenshot is created by the operating system or software running on the device powering the display.
Additionally, s ...
s, video recordings, and voice notes to supplement their bug reports, which automatically includes network and device logs and repro steps. The SDK also integrates with a range of third-party tools used by developers, including
Slack
Slack may refer to:
Places
* Slack, West Yorkshire, a village in Calderdale, England
* The Slack, a village in County Durham, England
* Slack (river), a river in Pas-de-Calais department, France
* Slacks Creek, Queensland, a suburb of Logan City, ...
,
Zapier
Zapier is a product that allows end users to integrate the web applications they use and automate workflows. The company is fully remote. As of 2021, it connects to more than 4,000 apps, with free and paid plans.
Overview
Zapier provides workflo ...
,
JIRA,
Trello
Trello is a web-based, kanban-style, list-making application and is developed by Trello Enterprise, a subsidiary of Atlassian. Created in 2011 by Glitch, it was spun out to form the basis of a separate company in New York City in 2014 and sold t ...
,
Zendesk
Zendesk is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. ...
, and more.
History
Instabug started in 2012 in
Cairo
Cairo ( ; ar, القاهرة, al-Qāhirah, ) is the capital of Egypt and its largest city, home to 10 million people. It is also part of the largest urban agglomeration in Africa, the Arab world and the Middle East: The Greater Cairo met ...
,
Egypt
Egypt ( ar, مصر , ), officially the Arab Republic of Egypt, is a transcontinental country spanning the northeast corner of Africa and southwest corner of Asia via a land bridge formed by the Sinai Peninsula. It is bordered by the Med ...
by two co-founders: Omar Gabr and Moataz Soliman. During their last semester at
Cairo University
Cairo University ( ar, جامعة القاهرة, Jāmi‘a al-Qāhira), also known as the Egyptian University from 1908 to 1940, and King Fuad I University and Fu'ād al-Awwal University from 1940 to 1952, is Egypt's premier public university ...
, Gabr and Soliman created AStarApps, which offered a range of services to mobile developers, including an extremely early iOS version of Instabug's bug reporting tool with its intuitive “Shake to Send” feature. Shortly after, Gabr and Soliman pivoted from AStarApps to focus on the bug reporter and what is now known as Instabug, Inc. They were incubated by
Flat6Labs.
In 2013, Instabug secured early seed investments from Georges Harik,
Cairo Angels, Middle East Venture Partners, and angel investor
Hala Fadel. They also won first place and $50,000 in the
MIT Enterprise Forum Arab Startup Competition that year. In 2014, Instabug introduced an Android SDK and crash reporting.
In 2016, Instabug was incubated by
Y Combinator
Y Combinator (YC) is an American technology startup accelerator launched in March 2005. It has been used to launch more than 3,000 companies, including Airbnb, Coinbase, Cruise, DoorDash, Dropbox, Instacart, Quora, PagerDuty, Reddit, Str ...
, “the world’s most powerful startup incubator”, as part of its Winter batch. In June of that year, Instabug raised $1.7 million in seed funding led by top
venture capital
Venture capital (often abbreviated as VC) is a form of private equity financing that is provided by venture capital firms or funds to start-up company, startups, early-stage, and emerging companies that have been deemed to have high growth poten ...
firm
Accel, including investments from Amr Awadallah, Jim Payne, Tim Abbott, Othman Laraki among others. In August 2016, Instabug was named the #1 Startup in Egypt by Forbes.
In October 2016, Instabug introduced in-app chats.
In January 2017, the company introduced Instabug for Web. In February 2017, Instabug introduced user surveys. In July 2017, it launched Betatesters.io, a platform connecting mobile app developers and beta testers.
That same month, Instabug was named the third-fastest growing SaaS company in the world.
References
External links
*
* {{YouTube, ZfQR2r6rqyE, Instabug explainer
Instabug on GitHub
Bug and issue tracking software