Goverlan Reach Systems Management is a remote support software created and distributed by Goverlan, Inc. Goverlan is an on-premises client management software designed for medium to large enterprises for remote control,

active directory Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It is included in most Windows Server operating systems as a set of Process (computing), processes and Windows service, services. Initially, Active D ...

management, global configuration

change management Change management (sometimes abbreviated as CM) is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of ...

, and reporting within a Windows IT Infrastructure.

History

Goverlan Reach, the primary product of Goverlan, Inc. was conceived and created in 1996 as a result of working at an investment bank in New York City with help-desks worldwide. The product was later commercialized and Goverlan Inc was incorporated in 1998.

Features

The Goverlan Reach Remote Support Software is used for remote support, IT process automation, IT management, software installation, inventory, and remote control. Other features include: displaying system information, mapping printers, and Wake-on-LAN settings.

Remote Control

Goverlan Reach RC is a remote desktop support software option for IT specialists. Goverlan allows for remote control and desktop sharing. With Goverlan, administrators can remote shadow multiple client sessions in a single pane and multiple administrators can participate in a single remote control session. In addition, an administrator can capture screenshots or video recordings during a remote session. There are Other features that Goverlan Remote Control supports such as: remote assistance with the ability to connect to computers over the internet, transfer files, or view multiple sessions in one screen and control bandwidth used during a remote session. Goverlan supports Citrix XenApp and Microsoft Terminal Services shadowing.

Behind-the-scenes Systems Management

The Goverlan Administration & Diagnostics tool integrates into an existing

Active Directory Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It is included in most Windows Server operating systems as a set of Process (computing), processes and Windows service, services. Initially, Active D ...

(AD) organization unit (OU) structure for Windows Systems management. Goverlan can perform remote administration on a single machine, group of machines, or entire domain. Goverlan is compatible with VDI, RDP, and

Citrix Citrix Systems, Inc. is an American multinational cloud computing and virtualization technology company that provides server, application and desktop virtualization, networking, software as a service (SaaS), and cloud computing technologi ...

deployments.

Global IT Process Automation

The Goverlan IT Process Automation module allows IT administrators to manage various objects such as : software updates, reports generation, adding or removing registry keys, or any other actions that can be applied to a single computer or a network. Scope Actions allow IT administrators to execute configuration management tasks on client machines, query machines, collect information about user logged-in machines, hardware, software, or processes, and remote monitor workstations in real time, as opposed to retrieving information from a database. IT administrators may also use Goverlan for patch management to push patches to servers or workstations.

WMIX

WMIX is Goverlan free WMI Explorer which generates WMI queries using the WQL wizard and exports custom queries to other Windows. The WMIX tool makes use of pre-existing Windows Management Instrumentation scripts within an interface. A technician can generate a VBScript by defining parameters and clicking the generate script button.

Technologies

* LDAP – The

Lightweight Directory Access Protocol The Lightweight Directory Access Protocol (LDAP ) is an open, vendor-neutral, industry standard application protocol for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network. Directory ser ...

is used by Goverlan for Active Directory integration. * WMI – The

Windows Management Instrumentation Windows Management Instrumentation (WMI) consists of a set of extensions to the Windows Driver Model that provides an operating system interface through which instrumented components provide information and notification. WMI is Microsoft's impl ...

technology is used by Goverlan to expose agent-free systems management services to Windows systems. * Intel vPro AMT – The

Intel Active Management Technology Intel Active Management Technology (AMT) is hardware and firmware for remote out-of-band management of select business computers, running on the Intel Management Engine, a microprocessor subsystem not exposed to the user, intended for monitorin ...

allows the

out-of-band management In systems management, out-of-band management involves the use of management interfaces (or serial ports) for managing networking equipment. Out-of-band (''OOB'') management is a networking term which refers to accessing and managing network infras ...

Intel vPro Intel vPro technology is an umbrella marketing term used by Intel for a large collection of computer hardware technologies, including VT-x, VT-d, Trusted Execution Technology (TXT), and Intel Active Management Technology (AMT). When the vPro ...

ready systems regardless of the system's power state.

Security

Goverlan Systems Management Software provides the following security features: * AES 256 bit Encryption (Windows Vista and later) or RSA 128 bit Encryption (Windows XP and earlier). * Microsoft

Security Support Provider Interface Security Support Provider Interface (SSPI) is a component of Windows API that performs security-related operations such as authentication. SSPI functions as a common interface to several Security Support Providers (SSPs): A Security Support Provid ...

technology (SSPI) securely authenticates the identity of the person initiating a connection. SSPI is also used to impersonate the identity of this person on the client machine. Using the identity and privileges of the person who initiated the remote control session, the remote control session is either authorized or rejected. * Central or machine level auditing of executed remote control sessions. * Agents communicate through a single, encrypted TCP port.

Limitations

Goverlan's desktop software can only be installed on Windows based computers (Windows XP and Above). Goverlan client agents can only be installed on Windows based computers (Windows 2000 and above) Goverlan requires the installation of client agents. However, client agents can be installed via a network rather than independently.

References

External links

*
Goverlan, Inc. Official Site
{{DEFAULTSORT:Goverlan Systems Management Remote desktop Mobile device management software Help desk software System administration Computer access control Remote administration software Windows remote administration software Systems management Software companies of the United States