GameStop Corp. is an American
video game
A video game or computer game is an electronic game that involves interaction with a user interface or input device (such as a joystick, game controller, controller, computer keyboard, keyboard, or motion sensing device) to generate visual fe ...
, consumer electronics, and gaming merchandise retailer,
headquartered in
Grapevine, Texas
Grapevine is a city located in northeast Tarrant County, Texas, United States, with minor portions extending into Dallas County, Texas, Dallas and Denton County, Texas, Denton counties. Its population was 50,631 in the 2020 United States Census, ...
(a suburb of
Dallas
Dallas () is a city in the U.S. state of Texas and the most populous city in the Dallas–Fort Worth metroplex, the List of Texas metropolitan areas, most populous metropolitan area in Texas and the Metropolitan statistical area, fourth-most ...
). The brand is the largest video game retailer worldwide.
, the company operated 3,203 stores including 2,325 both in the United States, 193 in
Canada
Canada is a country in North America. Its Provinces and territories of Canada, ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the world's List of coun ...
(the Canadian operations were sold in May 2025), 374 in
Australia
Australia, officially the Commonwealth of Australia, is a country comprising mainland Australia, the mainland of the Australia (continent), Australian continent, the island of Tasmania and list of islands of Australia, numerous smaller isl ...
and 311 in
Europe
Europe is a continent located entirely in the Northern Hemisphere and mostly in the Eastern Hemisphere. It is bordered by the Arctic Ocean to the north, the Atlantic Ocean to the west, the Mediterranean Sea to the south, and Asia to the east ...
under the GameStop,
EB Games
EB Games (formerly known as Electronics Boutique, EBX, and EB World) was an American computer and video games retailer. First established as an American company in 1977 by James Kim with a single electronics-focused location in the King of Prus ...
,
EB Games Australia
Electronics Boutique Australia Pty Ltd, trading as EB Games Australia, is an Australian video game, consumer electronics, and gaming merchandise retailer. EB Games mainly sells video games, consoles, and accessories for Nintendo, Personal compu ...
,
Micromania-Zing
Micromania-Zing, formerly Micromania is the major video game retail company in France founded in 1983 by Albert Loridan. From 2005–2014, it tripled its turnover under the leadership of Pierre Cuilleret.
History
In 1983, Micromania is found ...
,
ThinkGeek
ThinkGeek was an American retailer that catered to computer enthusiasts and " geek culture". Described as a " Sharper Image for sysadmins", their merchandise has been likened to "toys for adults, novelties designed to appeal to both your inner c ...
and Zing Pop Culture brands.
[ The company was founded in Dallas in 1984 as Babbage's and took on its current name in 1999.
The company's performance declined during the mid-to-late 2010s due to the shift of video game sales to ]online shopping
Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app. Consumers find a product of interest by visiting the website of th ...
and failed investments by GameStop in smartphone
A smartphone is a mobile phone with advanced computing capabilities. It typically has a touchscreen interface, allowing users to access a wide range of applications and services, such as web browsing, email, and social media, as well as multi ...
retail. In 2021, after retail investors on Reddit noticed that the short interest exceeded 100%, the company's stock price skyrocketed from $17.25 to over US$500 per share. According to the SEC report, this volatility was only in part due to the massive buying power of retail investors. The company received significant media attention during January and February 2021 due to the volatility of its stock price in the GameStop short squeeze
In January 2021, a short squeeze of the stock of the American video game retailer GameStop and other Security (finance), securities took place, causing major financial consequences for certain hedge funds and large losses for Short (finance), ...
; the company was ranked 577th on the ''Fortune'' 500. GameStop also used to own and publish the video game magazine ''Game Informer
''Game Informer'' (''GI'' is an American monthly Video game journalism, video game magazine featuring articles, news, strategy, and reviews of video games and video game console, game consoles. It debuted in August 1991, when the video game reta ...
'' before discontinuing it in August 2024 and selling it to Gunzilla Games in 2025.
Over 400 GameStop stores closed in January 2025 due to a decline in sales, a pace to close twice as many as the company did in 2024. Consumer shift to the online marketplace
An online marketplace (or online e-commerce marketplace) is a type of e-commerce website where product or service information is provided by multiple third parties. Online marketplaces are the primary type of multichannel ecommerce and can be a wa ...
has led to a decline in revenue. This represents the highest number of stores that GameStop has closed in a single month.
On March 25, 2025, GameStop announced a plan to use its cash reserves to buy Bitcoin
Bitcoin (abbreviation: BTC; Currency symbol, sign: ₿) is the first Decentralized application, decentralized cryptocurrency. Based on a free-market ideology, bitcoin was invented in 2008 when an unknown entity published a white paper under ...
.
History
Babbage's (1980–1994)
GameStop traces its roots to Babbage's, a Dallas, Texas–based software
Software consists of computer programs that instruct the Execution (computing), execution of a computer. Software also includes design documents and specifications.
The history of software is closely tied to the development of digital comput ...
retailer founded on August 20, 1980 by former Harvard Business School
Harvard Business School (HBS) is the graduate school, graduate business school of Harvard University, a Private university, private Ivy League research university. Located in Allston, Massachusetts, HBS owns Harvard Business Publishing, which p ...
classmates James McCurry and Gary M. Kusin. The company was named after Charles Babbage
Charles Babbage (; 26 December 1791 – 18 October 1871) was an English polymath. A mathematician, philosopher, inventor and mechanical engineer, Babbage originated the concept of a digital programmable computer.
Babbage is considered ...
and opened its first store in Dallas's NorthPark Center with the help of Ross Perot
Henry Ross Perot ( ; June 27, 1930 – July 9, 2019) was an American businessman, politician, and philanthropist. He was the founder and chief executive officer of Electronic Data Systems and Perot Systems. He ran an Independent politician ...
, an early investor in the company. The company quickly began to focus on video game sales for the then-dominant Atari 2600
The Atari 2600 is a home video game console developed and produced by Atari, Inc. Released in September 1977 as the Atari Video Computer System (Atari VCS), it popularized microprocessor-based hardware and games stored on swappable ROM cartridg ...
. Babbage's began selling Nintendo
is a Japanese Multinational corporation, multinational video game company headquartered in Kyoto. It develops, publishes, and releases both video games and video game consoles.
The history of Nintendo began when craftsman Fusajiro Yamauchi ...
games in 1987. Babbage's became a public company
A public company is a company whose ownership is organized via shares of share capital, stock which are intended to be freely traded on a stock exchange or in over-the-counter (finance), over-the-counter markets. A public (publicly traded) co ...
via an initial public offering
An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investm ...
in 1988. By 1991, video games accounted for two-thirds of Babbage's sales.
NeoStar Retail Group (1994–1996)
Babbage's merged with Software Etc., an Edina, Minnesota
Edina ( , ) is a city in Hennepin County, Minnesota, Hennepin County, Minnesota, United States and a first-ring suburb of Minneapolis. The population was 53,494 at the 2020 United States census, 2020 census, making it the 18th most populous ci ...
–-based retailer that specialized in personal computing software, to create NeoStar Retail Group in 1994. The merger was structured as a stock swap
In corporate finance, a stock swap is the exchange of one equity-based asset for another, where, during the merger or acquisition, the swap provides an opportunity to pay with stock rather than with cash; see .
Overview
The acquiring company ...
, where shareholders of Babbage's and Software Etc. received shares of NeoStar, a newly formed holding company
A holding company is a company whose primary business is holding a controlling interest in the Security (finance), securities of other companies. A holding company usually does not produce goods or services itself. Its purpose is to own Share ...
. Babbage's and Software Etc. continued to operate as independent subsidiaries of NeoStar and retained their respective senior management teams. Babbage's founder and chairman James McCurry became chairman of NeoStar, while Babbage's president Gary Kusin and Software Etc. President Daniel DeMatteo retained their respective titles. Software Etc. chairman Leonard Riggio became chairman of NeoStar's executive committee.
Gary Kusin resigned as president of Babbage's in February 1995 to start a cosmetics company. Daniel DeMatteo, formerly president of Software Etc., assumed Kusin's duties and was promoted to president and chief operating officer
A chief operating officer (COO), also called chief operations officer, is an executive in charge of the daily operations of an organization (i.e. personnel, resources, and logistics). COOs are usually second-in-command immediately after the C ...
of NeoStar. NeoStar chairman James McCurry was also appointed to the newly created position of NeoStar CEO. The company relocated from its headquarters in Dallas to Grapevine later that year.
NeoStar merged its Babbage's and Software Etc. units into a single organization in May 1996 amid declining sales. Company president Daniel DeMatteo also resigned, and NeoStar chairman and CEO James McCurry assumed the title of president. In September of that year, after NeoStar was unable to secure the credit necessary to purchase inventory for the holiday season, the company filed for Chapter 11
Chapter 11 of the United States Bankruptcy Code ( Title 11 of the United States Code) permits reorganization under the bankruptcy laws of the United States. Such reorganization, known as Chapter 11 bankruptcy, is available to every business, w ...
bankruptcy and appointed Thomas G. Plaskett chairman while James McCurry remained company chief executive and president.
The leadership changes were not enough; in November 1996, the assets of NeoStar were purchased for $58.5 million by Leonard Riggio, a founder of Software Etc. and chairman and principal stockholder of Barnes & Noble
Barnes & Noble Booksellers is an American bookseller with the largest number of retail outlets in the United States. The company operates approximately 600 retail stores across the United States.
Barnes & Noble operates mainly through its B ...
. Electronics Boutique had also bid to purchase NeoStar, but the judge presiding over NeoStar's bankruptcy accepted Riggio's bid because it kept open 108 stores more than Electronics Boutique's bid would have. Approximately 200 retail stores were not included in the transaction and were subsequently closed.
Babbage's Etc. (1996–1999)
Following his purchase of NeoStar's assets, Leonard Riggio dissolved the holding company and created a new holding company named Babbage's Etc. He appointed Richard "Dick" Fontaine, previously Software Etc.'s chief executive during its expansion in the late 1980s and early 1990s, as Babbage Etc.'s chief executive. Daniel DeMatteo, previously the president of both Software Etc. and NeoStar, became company president and COO. Three years later, in 1999, Babbage's Etc. launched its GameStop brand with 30 stores in strip mall
A strip mall, strip center, strip plaza or simply plaza is a type of shopping mall, shopping center common in North America and Australia where the stores are arranged in a row, with a footpath in front. Strip malls are typically developed as a ...
s. The company also launched gamestop.com, a website that allowed consumers to purchase video games online. GameStop.com was promoted in Babbage's and Software Etc. stores.
Barnes & Noble Booksellers (1999–2004)
In October 1999, Barnes & Noble Booksellers purchased Babbage's Etc. for $215 million. Because Babbage's Etc. was principally owned by Leonard Riggio, who was also Barnes & Noble's chairman and principal shareholder, a special committee of independent directors of Barnes & Noble Booksellers evaluated and signed off on the deal. A few months later, in May 2000, Barnes & Noble acquired Funco, the owner of Eden Prairie, Minnesota
Eden Prairie is a city in Hennepin County, Minnesota, United States. It had a population of 64,198 at the 2020 census, making it the 16th-largest city in Minnesota. The city is adjacent to the north bank of the Minnesota River, upstream fro ...
–based video game retailer FuncoLand
FuncoLand was an American video game retailer based in Eden Prairie, Minnesota, that specialized in selling new and used video game software. It is considered the first major video game retailer to allow consumers to sell and trade used video gam ...
, for $160 million. Babbage's Etc., which had been previously operating as a direct subsidiary of Barnes & Noble, became a wholly owned subsidiary of Funco. With its acquisition of Funco, Barnes & Noble also acquired Game Informer
''Game Informer'' (''GI'' is an American monthly Video game journalism, video game magazine featuring articles, news, strategy, and reviews of video games and video game console, game consoles. It debuted in August 1991, when the video game reta ...
, a video game magazine that was first published in 1991. Funco was renamed GameStop, Inc. in December 2000 in anticipation of holding an initial public offering
An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investm ...
for the company.
In February 2002, the company once again became a public company
A public company is a company whose ownership is organized via shares of share capital, stock which are intended to be freely traded on a stock exchange or in over-the-counter (finance), over-the-counter markets. A public (publicly traded) co ...
via an initial public offering
An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investm ...
. Barnes & Noble retained control over the newly public company with 67% of outstanding shares and 95% of voting shares. Barnes & Noble retained control over GameStop until October 2004, when it distributed its 59% stake in GameStop to stakeholders of Barnes & Noble, making it an independent company.
Expansion (2004–2016)
Acquisitions
* In 2005, GameStop acquired EB Games
EB Games (formerly known as Electronics Boutique, EBX, and EB World) was an American computer and video games retailer. First established as an American company in 1977 by James Kim with a single electronics-focused location in the King of Prus ...
(formerly Electronics Boutique) for $1.44 billion. This expanded GameStop's operations into Australia, Canada, Europe and New Zealand. GameStop's operations expanded to over 4,250 stores worldwide as a result of the acquisition.
* In 2007, GameStop acquired Rhino Video Games, who operated 70 video game stores throughout the Southeastern United States
The Southeastern United States, also known as the American Southeast or simply the Southeast, is a geographical List of regions in the United States, region of the United States located in the eastern portion of the Southern United States and t ...
, from Blockbuster for an undisclosed amount.
* In April 2008, GameStop acquired Free Record Shop's 49 Norwegian stores.
* In October 2008, GameStop acquired Micromania, a French video-game retailer, for $700 million. GameStop, which had previously owned no stores in France, now had 332 French video-game stores.
* In November 2009, it acquired a majority stake in Jolt Online Gaming, an Irish browser game
A browser game is a video game that is played on the internet using a web browser. They are sometimes referred to more specifically by their format, such as Flash games or HTML5 games. They are generally free-to-play and can be either single-pl ...
studio. Jolt closed in 2012.
* In 2010, GameStop acquired Kongregate
Kongregate is an American web gaming portal and video game publisher. Its website features over 124,000 online games and 30+ mobile games available to the public. The company also publishes games for PC, mobile, and home consoles. It was purchase ...
, a San Francisco
San Francisco, officially the City and County of San Francisco, is a commercial, Financial District, San Francisco, financial, and Culture of San Francisco, cultural center of Northern California. With a population of 827,526 residents as of ...
–based website for browser-based games. In 2017, it was sold for $55 million.
* In 2011, GameStop acquired Spawn Labs and Impulse in separate transactions. Spawn Labs was a developer of technology that allowed users to play video games that were run remotely on machines in data centers rather than their personal computer or console. Impulse was a digital distribution
Digital distribution, also referred to as content delivery, online distribution, or electronic software distribution, among others, is the delivery or distribution of information or materials through digital platforms. The distribution of digital ...
and multiplayer video game
A multiplayer video game is a video game in which more than one person can play in the same game environment at the same time, either locally on the same computing system (couch co-op), on different computing systems via a local area network, or ...
platform acquired from Stardock, and renamed GameStop PC Downloads. Under the ownership of GameStop, the service was redesigned and sold games that use other platforms such as Steam while also selling games that use its own proprietary DRM solution, Impulse:Reactor. GameStop shut down both PC Downloads and Spawn Labs in 2014.
* In 2012, GameStop acquired BuyMyTronics, a Denver
Denver ( ) is a List of municipalities in Colorado#Consolidated city and county, consolidated city and county, the List of capitals in the United States, capital and List of municipalities in Colorado, most populous city of the U.S. state of ...
-based online market place for consumer electronics.
* In October 2012, GameStop acquired a 49.9% ownership interest in Simply Mac, a Salt Lake City
Salt Lake City, often shortened to Salt Lake or SLC, is the capital and most populous city of the U.S. state of Utah. It is the county seat of Salt Lake County, the most populous county in the state. The city is the core of the Salt Lake Ci ...
–based Apple
An apple is a round, edible fruit produced by an apple tree (''Malus'' spp.). Fruit trees of the orchard or domestic apple (''Malus domestica''), the most widely grown in the genus, are agriculture, cultivated worldwide. The tree originated ...
authorized reseller and repairer founded in 2006. GameStop acquired the remaining 50.1% of ownership in November 2013. GameStop tried to target areas for potential new Simply Mac locations in smaller markets that did not have an existing Apple Store
The Apple Store is a chain of Retail, retail stores owned and operated by Apple Inc. The stores sell, service and repair various Apple products, including Macintosh, Mac desktop and MacBook laptop personal computers, iPhone smartphones, iPad ta ...
within a reasonable driving distance. In January 2017, GameStop closed many Simply Mac locations. The chain had as many as 70 locations at the time of the announcement. In 2019, GameStop divested Simply Mac; at that time it had 43 stores.
* In November 2013, GameStop acquired Spring Mobile, a Salt Lake City
Salt Lake City, often shortened to Salt Lake or SLC, is the capital and most populous city of the U.S. state of Utah. It is the county seat of Salt Lake County, the most populous county in the state. The city is the core of the Salt Lake Ci ...
–based retailer of AT&T
AT&T Inc., an abbreviation for its predecessor's former name, the American Telephone and Telegraph Company, is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the w ...
-branded wireless services.
* It acquired 163 RadioShack locations in February 2015.
* In July 2015, GameStop acquired Geeknet
Geeknet, Inc. is an American company that is a subsidiary of GameStop based in Fairfax County, Virginia. The company was formerly known as VA Research, VA Linux Systems, VA Software, and SourceForge, Inc.
History VA Research
VA Research was foun ...
.
* On August 3, 2016, GameStop acquired 507 AT&T store chains in plans to diversify into new businesses and less dependent on the video game market.
Brand expansion
GameStop founded MovieStop
MovieStop was a retailer of new and used movies and related merchandise. It was founded in 2004 as a division of GameStop
GameStop Corp. is an American video game, consumer electronics, and gaming merchandise retailer, headquartered in Gra ...
in 2004 as a standalone store that focused on new and used movies. More than 42 locations were opened, which typically adjoined or were adjacent to GameStop locations. GameStop spun off MovieStop to private owners in 2012. In November 2014, Draw Another Circle LLC, a company controlled by merchandising executive Joel Weinshanker that also owns Hastings Entertainment
Hastings Entertainment (also simply known as Hastings) was an American entertainment retail chain based in Amarillo, Texas. As of 2016 it had 123 superstores, which were mainly located in the South Central United States, Rocky Mountain States ...
, purchased MovieStop. The chain shuttered in 2016.
In October 2012 at Grapevine Mills in Dallas, GameStop introduced GameStop Kids, a pop-up retail
Pop-up retail, also known as pop-up store (pop-up shop in the UK, Australia and Ireland) or flash retailing, is a trend of opening short-term sales spaces that last for days to weeks before closing down, often to latch onto a fad or scheduled e ...
concept. The brand, which had 80 locations in shopping mall
A shopping mall (or simply mall) is a large indoor shopping center, usually Anchor tenant, anchored by department stores. The term ''mall'' originally meant pedestrian zone, a pedestrian promenade with shops along it, but in the late 1960s, i ...
s during the Christmas and holiday season
The Christmas season or the festive season, also known as the holiday season or the holidays, is an annual period generally spanning from November or December to early January. Incorporating Christmas Day and New Year's Day, the various celebrat ...
, focused on children's products, and carried only games rated "Everyone" by the ESRB, along with merchandise of popular franchises aimed towards the demographic.
In July 2014, GameStop's Australian Division EB Games Australia introduced ZiNG Pop Culturea pop culture retailer. ZiNG Pop Culture has since expanded to over 50 standalone stores as well as numerous large format hybrid stores, which include both an EB Games and Zing Pop Culture store in a single location with an expanded selection of games merchandise.
European expansion and stagnation
GameStop's entry into the European market began in 2003 with the acquisition of Irish video game retailer Gamesworld. Gamesworld, which had eleven stores in Ireland, then announced that it planned to add 33 stores across the island of Ireland. GameStop's merger with EB Games in October 2005 expanded GameStop's European footprint with the addition of nearly 400 stores across Denmark, Finland, Germany, Italy, Norway, Spain, Sweden and Switzerland. The merger did not include EB Game's British and Irish stores which continued separately under the GAME
A game is a structured type of play usually undertaken for entertainment or fun, and sometimes used as an educational tool. Many games are also considered to be work (such as professional players of spectator sports or video games) or art ...
brand. GameStop continued its expansion, operating 636 stores across Europe by 2007, now including Portugal. In April 2008 with the acquisition of Free Record Shop's 49 Norwegian stores. This was followed in October with the acquisition of French video-game retailer Micromania and its 332 stores for $700m, which increased its European store count to 1,077. However, GameStop's attempts to expand into the UK were less successful. In 2007, its bid to acquire GameStation
Gamestation was a chain of retail shops in the United Kingdom selling used and new video games. It was the second largest specialist video game retailer in the United Kingdom until it was acquired by Game in May 2007, a group which owns many d ...
and its 217 stores from struggling Blockbuster were thwarted by GAME who acquired it instead in May. In November, when British retailer Woolworths went into administration British gaming magazine, MCV, reported that GameStop was bidding for half of Woolsworth's 815 stores. GameStop later issued a press statement completely denying the reports. Now operating over 1,400 stores across Europe with sales of $1,810 million, 2011 was the limit of GameStop's growth in Europe. GameStop gave up on UK expansion, and in July announced that it would be closing its two solitary stores in Britain and launching an e-commerce website for UK customers. In January 2012, GameStop closed its four remaining stores in Northern Ireland, thus ending its physical presence in the United Kingdom, and transferring its UK business online.
Also in January, GameStop left Portugal closing its 13 stores. Later in March, GameStop's competitor, GAME, entered administration. While GameStop actively explored acquiring GAME's Spanish business and its 291 stores, it was sold instead to investment vehicle, Cherrilux Investments. GameStop's Spanish business was originally an acquisition of Jump Ordenadores SLU by EB Games in 2005 just prior to the merger with GameStop. In September 2014, GameStop announced its withdrawal from Spain and the sale of some of its stores to GAME, the very company it had tried to acquire only two years previously.
Management changes
Daniel DeMatteo replaced Richard Fontaine as GameStop CEO in August 2008. DeMatteo had served as company COO since 1996. Fontaine, who had been GameStop chairman and CEO since 1996, remained the company's chairman. J. Paul Raines, formerly executive vice president of Home Depot
The Home Depot, Inc., often referred to as Home Depot, is an American multinational corporation, multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportat ...
, became company COO in September. J. Paul Raines became GameStop CEO in June 2010. He replaced Daniel DeMatteo who was named executive chairman of the company. Under his leadership, in 2012, GameStop's digital revenue grew from $190 million in 2011 to more than $600 million in 2012.
Decline (2016–2024)
Changes in market conditions
The market for physical game media has been in a state of decline due to downloadable games on services such as Xbox Live
The Xbox network, formerly known and commonly referred to as Xbox Live, is an online multiplayer gaming and digital media delivery service created and operated by Microsoft Gaming for the Xbox brand. It was first made available to the origina ...
, PlayStation Network
PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartp ...
, Nintendo eShop
The is a digital distribution service for the Nintendo Switch and the Nintendo Switch 2, and formerly available via the Nintendo Network for the Wii U and Nintendo 3DS. Launched in June 2011 on the Nintendo 3DS, the Nintendo eShop served ...
, and Steam
Steam is water vapor, often mixed with air or an aerosol of liquid water droplets. This may occur due to evaporation or due to boiling, where heat is applied until water reaches the enthalpy of vaporization. Saturated or superheated steam is inv ...
. This has resulted in a decline in sales at GameStop. In 2017, GameStop reported a 16.4% drop in sales for the 2016 holiday season, but expressed optimism in its non-physical gaming businesses.
In February 2017, it was revealed that GameStop enforced, on all of its retail employees, a program known as Circle of Life. The policy itself was made to ensure that each employee would allow a certain percentage of their sales to pre-orders, rewards cards, used games, or have a customer trade in a game. Upon revelation of the policy, many current and former GameStop employees revealed stories of how the policy has led to them lying to customers. Many more claimed that the policy had led to poor working conditions and emotional distress. Later that month, GameStop reformed the program to solely focus on the store as a whole instead of the previous individual employee basis, though still maintaining a heavy emphasis on the individuals' performance to maintain strong store metrics.
Financial losses
Shares of GameStop stock fell 16% in 2016. On February 28, 2017, shares dropped an additional 8% following Microsoft's announcement of its Xbox Game Pass
The Xbox Game Pass is a subscription service as part of Xbox and offered by Microsoft Gaming. Launched on June 1, 2017, the service allows users to download and play video games via video game consoles, Microsoft Windows, Android, iOS, iPad ...
service. Following these reports, GameStop announced it would close over 150 stores in 2017 and expand its non-gaming business. On the same day, however, GameStop said it planned to open 65 new Technology Brand stores and 35 Collectibles stores due to a 44% and 28% increase in sales, respectively. GameStop's total revenue fell 7.6% to $3.06 billion in the quarter ended February 2, 2018.
''Business Insider
''Business Insider'' (stylized in all caps: BUSINESS INSIDER; known from 2021 to 2023 as INSIDER) is a New York City–based multinational financial and business news website founded in 2007. Since 2015, a majority stake in ''Business Inside ...
'' described GameStop's investment in Spring Mobile as a failure, with estimates that the company spent $1.5 billion on acquisitions on Spring Mobile and store locations, but only gained $700 million from the sale of Spring Mobile to Prime Communications in 2018, leaving them $800 million in debt.
In late June 2018, GameStop confirmed talks of a possible sale, with Sycamore Partners
Sycamore Partners is an American private equity firm based in New York specializing in retail and consumer investments. The firm has approximately $10 billion in aggregate committed capital.
History
Founding
Sycamore Partners was founded in 2 ...
, a private equity firm
A private equity firm or private equity company (often described as a financial sponsor) is an investment management company that provides financial backing and makes investments in the private equity of a Startup company, startup or of an existin ...
, the most likely buyer, with a target deal expected by February 2019. However, on January 29, 2019, GameStop reported it had stopped looking for a buyer for the company, due to a "lack of available financing on terms that would be commercially acceptable to a prospective acquirer", and was looking for other actions to help re-establish its financial ground. Shares dropped 27% to a 14-year low immediately following this announcement.
The financial results for 2018 showed the biggest loss in GameStop company history. For the 52-week period ending on February 2, 2019, GameStop reported a record-breaking net loss Under U.S. Federal income tax law, a net operating loss (NOL) occurs when certain tax-deductible expenses exceed taxable revenues for a taxable year. If a taxpayer is taxed during profitable periods without receiving any tax relief (e.g., a refun ...
of $673 million.[ This was a change from the net profit of $34.7 million in the previous year.][ The net sales for fiscal year 2018 were down 3% year-on-year to $8.29 billion. The company also eliminated its ]dividend
A dividend is a distribution of profits by a corporation to its shareholders, after which the stock exchange decreases the price of the stock by the dividend to remove volatility. The market has no control over the stock price on open on the ex ...
.
In December 2021, GameStop posted a larger-than-expected loss in the fiscal third quarter, and investors are waiting to hear how the ailing company plans to restructure its operations and entice gamers back. In extended trade, shares plummeted.
In March 2024, GameStop announced net income of $6.7 million for fiscal year 2023.
Management changes
After being on medical leave since November 2017 due to reoccurrence of a brain tumor
A brain tumor (sometimes referred to as brain cancer) occurs when a group of cells within the Human brain, brain turn cancerous and grow out of control, creating a mass. There are two main types of tumors: malignant (cancerous) tumors and benign ...
, J. Paul Raines resigned from GameStop on January 31, 2018, and died on March 4, 2018. DeMatteo, GameStop's executive chairman stepped in as interim chief executive officer. On February 6, 2018, the company announced Michael K. Mauler as CEO
A chief executive officer (CEO), also known as a chief executive or managing director, is the top-ranking corporate officer charged with the management of an organization, usually a company or a nonprofit organization.
CEOs find roles in variou ...
and member of the board of directors
A board of directors is a governing body that supervises the activities of a business, a nonprofit organization, or a government agency.
The powers, duties, and responsibilities of a board of directors are determined by government regulatio ...
. On May 11, 2018, Mauler resigned due to "personal reasons" and chairman Dan DeMatteo was named interim CEO. Mauler did not take any severance package or separation benefits. On May 31, 2018, GameStop named Shane Kim as interim CEO. Kim was replaced by George Sherman in March 2019. On March 12, 2020, it was announced that a group of shareholders including Hestia Capital Partners LP and Permit Capital Enterprise Fund LP sent a "threat" letter to the Grapevine, Texas, company's board, urging it to appoint a stockholder representative as a director.
Turnaround efforts
=American division efforts
=
All GameStop stores in Puerto Rico
; abbreviated PR), officially the Commonwealth of Puerto Rico, is a Government of Puerto Rico, self-governing Caribbean Geography of Puerto Rico, archipelago and island organized as an Territories of the United States, unincorporated territo ...
were shut at the end of March 2016, citing increased rates of government taxes.
In July 2019, GameStop partnered with an outside design firm, R/GA
R/GA is an innovation consultancy, and digital design and advertising agency, headquartered in New York City, with global offices in Austin, Los Angeles, San Francisco, Portland, London, Berlin, São Paulo, Buenos Aires, Singapore, Shanghai, Sy ...
, to put forth plans to revamp stores to focus on competitive gaming
Esports (), short for electronic sports, is a form of competition using video games. Esports often takes the form of organized, multiplayer video game competitions, particularly between professional players, played individually or as teams. ...
and retrogaming
Retro gaming, also known as classic gaming and old school gaming, is the playing and collection of computer game, personal computers, video game console, consoles, and video games from earlier decades. Usually, retro gaming is based upon syste ...
, and to introduce new ways for customers to try games before buying them. Each concept store is expected to be mutually exclusive.
A leaked email revealed on July 31, 2019, indicated that 50 employees, including district and regional managers, would be laid off as a result of reorganization efforts. In August 2019, GameStop laid off over 120 people, including about half of the staff of ''Game Informer'', as part of its "GameStop Reboot initiative".
In August 2019, Michael Burry
Michael James Burry (; born June 19, 1971) is an American investor and hedge fund manager. He founded the hedge fund Scion Capital which now goes by the name Scion Asset Management.
He is best known for being among the first investors to predic ...
's investment firm Scion Asset Management sent a letter to GameStop executives urging the company to engage in a $238 million stock buyback. The letter also revealed that Scion owned approximately 2,750,000 shares, or about 3.05% of GameStop. The stock price of GameStop, which had been in steady decline in share price since late January 2019, spiked roughly 20% after Burry revealed that he was buying the stock in an interview with ''Barron's
''Barron's'' (stylized in all caps) is an American weekly magazine and newspaper published by Dow Jones & Company, a division of News Corp, since 1921.
Founded as ''Barron's National Financial Weekly'' in 1921 by Clarence W. Barron (1855–19 ...
''. In the interview, Burry explained that both Sony
is a Japanese multinational conglomerate (company), conglomerate headquartered at Sony City in Minato, Tokyo, Japan. The Sony Group encompasses various businesses, including Sony Corporation (electronics), Sony Semiconductor Solutions (i ...
and Microsoft
Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...
would enter the next console generation with a physical disc drive and therefore likely extend the longevity of GameStop. He also noted that the company's balance sheet was in good condition. In December 2019, GameStop announced that it spent $178.6 million to buy 34.6 million shares, or 34% of the shares outstanding
Shares outstanding are all the shares of a corporation that have been authorized, issued and purchased by investors and are held by them. They are distinguished from treasury shares, which are shares held by the corporation itself, thus representi ...
, at an average price of $5.14 per share. In May 2020, Burry lowered his stake in GameStop.
After reporting that it had missed analysts' expectations during the 2nd quarter of the fiscal year 2019 ending August 2019, as reported in September 2019, GameStop announced that it was planning to close about 180–200 underperforming stores of the 5,700 it had worldwide in the short term, along with developing metrics to evaluate other potential closures over the next two years. In March 2020, four members of GameStop's board of directors – Dan DeMatteo, Gerald Szczepanski, Larry Zilavy, and Steve Koonin – stepped down and were replaced by Reggie Fils-Aimé
Reginald Fils-Aimé ( ; born March 25, 1961) is an American businessman best known for being the President (corporate title), president and chief operating officer of Nintendo of America, the North American branch of the Japanese video game co ...
, Bill Simon and J.K. Symancyk as part of the company's effort to turn around the business.
On October 8, 2020, GameStop announced an agreement with Microsoft to migrate backend systems to Microsoft 365
Microsoft 365 (previously called Office 365) is a product family of productivity software, collaboration and Cloud computing, cloud-based Software as a service, services owned by Microsoft. It encompasses online services such as Outlook.com, One ...
platforms including Dynamics 365, also including in-store usage of Microsoft Surface
Microsoft Surface is a family of touchscreen-based personal computer, tablet, and interactive whiteboard hardware products designed and developed by Microsoft. The majority of them run the Windows operating system and use Intel processors.
...
products by employees. It was later reported that this agreement would also include revenue sharing
Revenue sharing is the distribution of revenue, the total amount of income generated by the sales, sale of goods and services among the stakeholder (corporate), stakeholders or Benefactor (law), contributors. It should not be confused with profit ...
on all digital game purchases for Xbox Series X and S
The Xbox Series X and Xbox Series S are the fourth generation of consoles in the Xbox series, succeeding the previous generation's Xbox One. Released on November 10, 2020, the higher-end Xbox Series X and lower-end Xbox Series S are part o ...
for each product sold by the retailer, although the exact percentage of this share was not disclosed.
=Australian division efforts
=
GameStop's Australian division has been focused on increasing higher-margin merchandise and opening more large format hybrid stores which include both an EB Games and Zing Pop Culture store in a single location. These locations have an expanded selection of merchandise based on both games and pop culture. ''The Sydney Morning Herald
''The Sydney Morning Herald'' (''SMH'') is a daily Tabloid (newspaper format), tabloid newspaper published in Sydney, Australia, and owned by Nine Entertainment. Founded in 1831 as the ''Sydney Herald'', the ''Herald'' is the oldest continuous ...
'' reported the diversification into merchandise through the establishment of the Zing Pop Culture brand in 2014 had been vital in keeping the company profitable. The newspaper reported the greater focus on merchandise allowed the company to tap into the lucrative, higher-margin merchandise market of t-shirts, figurines and bobbleheads. The newspaper noted former staff agreed that the Australian divisions' merchandise pivot has been key to the divisions survival in Australia's tough retail landscape. However, they also pointed to the pre-owned games segment as a major part of its success. GameStop's Australian division has been the only profitable segment of the global GameStop business for the 2020, 2021 and 2022 fiscal years. The company reported profits of US$9.4 million, US$52.2 million and US$30.6 million for each fiscal year respectively.
COVID-19 pandemic
=American division pandemic response
=
Government efforts to slow the spread of COVID-19
Coronavirus disease 2019 (COVID-19) is a contagious disease caused by the coronavirus SARS-CoV-2. In January 2020, the disease spread worldwide, resulting in the COVID-19 pandemic.
The symptoms of COVID‑19 can vary but often include fever ...
required GameStop to close the physical operation of all of its 3,500 stores from roughly March to May 2020, though not without some controversy in the early stages. Throughout this time, it continued with online and curbside sales. Sherman and the board of directors took a 50% pay cut while other executives took a 30% cut to offset losses. While digital sales grew by 519%, its retail dropped by more than 30% in the same period from the prior year, and the chain reported a loss in contrast to a for the same quarter in 2019. However, with the Xbox Series X
The Xbox Series X and Xbox Series S are the fourth generation of consoles in the Xbox series, succeeding the previous generation's Xbox One. Released on November 10, 2020, the higher-end Xbox Series X and lower-end Xbox Series S are part o ...
and PlayStation 5
The PlayStation 5 (PS5) is a home video game console developed by Sony Interactive Entertainment. It was announced as the successor to the PlayStation 4 in April 2019, was launched on November 12, 2020, in Australia, Japan, New Zealand, North ...
still planned for release in the latter part of 2020, Sherman expected to be able to recover from these losses.
In mid-March 2020, GameStop faced criticism for its response to the COVID-19 pandemic
The COVID-19 pandemic (also known as the coronavirus pandemic and COVID pandemic), caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), began with an disease outbreak, outbreak of COVID-19 in Wuhan, China, in December ...
in North America, with employees and social media users accusing the company of placing its business ahead of the safety of its staff and customers, in order to capitalize on an influx of video game purchases and related products for entertainment during the pandemic and related lockdowns. GameStop stated that it would suspend in-store events (including midnight launches) and the use of demo stations, perform additional cleaning, and structure lines and limit store capacity to enforce physical distancing
Physical may refer to:
*Physical examination
In a physical examination, medical examination, clinical examination, or medical checkup, a medical practitioner examines a patient for any possible medical signs or symptoms of a Disease, medical co ...
.[ To prevent enlarged crowds for two high-profile video game releases on March 20—'' Animal Crossing: New Horizons'' and '' Doom Eternal'', GameStop announced that it would begin selling ''Doom Eternal'' in its stores a day ahead of its official release date.
'']Polygon
In geometry, a polygon () is a plane figure made up of line segments connected to form a closed polygonal chain.
The segments of a closed polygonal chain are called its '' edges'' or ''sides''. The points where two edges meet are the polygon ...
'' reported on March 17 that several stores in the San Francisco area had remained open, seemingly in violation of a stay-at-home order
A stay-at-home order, safer-at-home order, movement control order – also referred to by loose use of the terms quarantine, isolation, or lockdown – is an order from a government authority that restricts movements of a population as a mass qu ...
issued by Bay Area counties that restricts non-essential business. Several employees told ''Polygon'' and ''Vice
A vice is a practice, behaviour, Habit (psychology), habit or item generally considered morally wrong in the associated society. In more minor usage, vice can refer to a fault, a negative character trait, a defect, an infirmity, or a bad or unhe ...
'' that they did not receive additional cleaning supplies that were to be provided by corporate, requiring them to purchase them on their own and request reimbursement.[
A memo obtained by '']Kotaku
''Kotaku'' is a video game website and blog that was originally launched in 2004 as part of the Gawker Media network. Notable former contributors to the site include Luke Smith, Cecilia D'Anastasio, Tim Rogers, and Jason Schreier.
History ...
'' on March 19 indicated that GameStop saw itself as an essential business because some of its technology products are relevant to enhancing remote work
Remote work (also called telecommuting, telework, work from or at home, WFH as an initialism, hybrid work, and other terms) is the practice of work (human activity), working at or from one's home or Third place, another space rather than from ...
, required in many cases during the pandemic. GameStop reiterated the safety measures that it had put in place, and also announced that it would reduce store hours and suspend all trade-ins until at least March 29, 2020, and offer curbside pickup.[ An employee of a GameStop store in ]Athens, Georgia
Athens is a consolidated city-county in the U.S. state of Georgia (U.S. state), Georgia. Downtown Athens lies about northeast of downtown Atlanta. The University of Georgia, the state's flagship public university and an Research I university, ...
(which was shut down on March 20 by order of the police to comply with a similar order in Athens-Clark County) disputed the argument, saying that the high-end, gaming-oriented peripherals (such as keyboards and mice) sold at GameStop were not necessarily essential for remote work, and that cheaper alternatives were readily available at stores allowed to remain open, such as Walmart
Walmart Inc. (; formerly Wal-Mart Stores, Inc.) is an American multinational retail corporation that operates a chain of hypermarkets (also called supercenters), discount department stores, and grocery stores in the United States and 23 other ...
.[
]California
California () is a U.S. state, state in the Western United States that lies on the West Coast of the United States, Pacific Coast. It borders Oregon to the north, Nevada and Arizona to the east, and shares Mexico–United States border, an ...
had announced a state-wide stay-at-home order on March 19; while GameStop had originally stated to its stores it was an essential retail business, by March 20 GameStop instead decided to close down its California branches, while keeping most other nationwide stores open. Following similar stay-at-home orders in New York
New York most commonly refers to:
* New York (state), a state in the northeastern United States
* New York City, the most populous city in the United States, located in the state of New York
New York may also refer to:
Places United Kingdom
* ...
and Illinois
Illinois ( ) is a U.S. state, state in the Midwestern United States, Midwestern United States. It borders on Lake Michigan to its northeast, the Mississippi River to its west, and the Wabash River, Wabash and Ohio River, Ohio rivers to its ...
over the following days, GameStop announced that it would close all locations effective March 22, with selected locations continuing to offer contact-free curbside pickup (where an employee, wearing either gloves or a bag over their hands, would slip the customer's order through the front door, remaining behind the glass) and home delivery. In early April 2020, a location in Dorchester, Boston
Dorchester () is a Neighborhoods in Boston, neighborhood comprising more than in the city of Boston, Massachusetts, United States. Originally, Dorchester was a separate town, founded by Puritans who emigrated in 1630 from Dorchester, Dorset, E ...
received a nuisance citation by local police, who deemed the curbside pickup a violation of the Massachusetts
Massachusetts ( ; ), officially the Commonwealth of Massachusetts, is a U.S. state, state in the New England region of the Northeastern United States. It borders the Atlantic Ocean and the Gulf of Maine to its east, Connecticut and Rhode ...
stay-at-home order. GameStop subsequently ceased offering curbside pickup in the state.[
]
=Canadian division pandemic response
=
GameStop's Canadian subsidiary EB Games faced similar criticism on March 20 as well, as morning lineups for the new ''Animal Crossing'' and ''Doom'' games at a Toronto location induced large public gatherings discouraged by officials. The city's public health chief Eileen de Villa stated that the gathering did not "line up with what we expect from those in our community who are interested in protecting and strengthening our community". Mayor
In many countries, a mayor is the highest-ranking official in a Municipal corporation, municipal government such as that of a city or a town. Worldwide, there is a wide variance in local laws and customs regarding the powers and responsibilitie ...
John Tory accused the company of "placing commerce above the public interest", while Premier of Ontario
The premier of Ontario () is the head of government of Ontario. Under the Westminster system, the premier governs with the confidence of a majority the elected Legislative Assembly; as such, the premier typically sits as a member of Provincia ...
Doug Ford
Douglas Robert Ford Jr. (born November 20, 1964) is a Canadian politician and businessman who has served as the 26th and current premier of Ontario and leader of the Progressive Conservative Party since 2018. He represents the Toronto rid ...
stated that "everyone in this province has a responsibility to make sure we protect each other and I am very, very disappointed in the store owner that would do this". EB Games later announced that it would close all Canadian stores on March 21.
=Australian division pandemic response
=
GameStop's Australian subsidiary EB Games Australia
Electronics Boutique Australia Pty Ltd, trading as EB Games Australia, is an Australian video game, consumer electronics, and gaming merchandise retailer. EB Games mainly sells video games, consoles, and accessories for Nintendo, Personal compu ...
was the only arm of the global GameStop business not to report huge COVID-related losses, with sales instead soaring by 30 per cent. In Australia COVID-19 lockdowns were managed by the Australian Federal Government
The Australian Government, also known as the Commonwealth Government or simply as the federal government, is the national Executive (government), executive government of Australia, a federalism, federal Parliamentary system, parliamentary con ...
National Cabinet which largely permitted retail stores to remain open with capacity limits in place. This meant, unlike other arms of the GameStop business, the Australian arms stores remained open for the substantial majority of the pandemic. National Cabinet only mandated some brief regionally targeted entire store closures with stores in the Australian state of Victoria being the most heavily impacted. For fiscal year 2020 the Australian arm reported net sales
In bookkeeping, accounting, and financial accounting, net sales are operating revenues earned by a company for selling its products or rendering its services. Also referred to as revenue, they are reported directly on the income statement as ''Sa ...
of US$625.3 million and operating earnings of US$52.2 million. This was an increase of US$42.8 million in operating earnings compared to the pre-pandemic Fiscal Year 2019 where the company posted net sales of US$525.4 million and operating earnings of US$9.4 million.
European decline
In December 2016, GameStop closed its UK website, completely leaving the UK market. In December 2019, GameStop announced that it wind down its Nordic operations during 2020, closing its 100 stores across Denmark, Finland, Norway and Sweden by July 2020, and exiting those countries.
By the end of 2020, GameStop had 954 stores in Europe and sales had fallen to $789 million, with losses of $78.7 million. That November, Ryan Cohen's open letter to the GameStop board suggesting closing or selling loss making operations in Europe was an indication of GameStop's future plans for Europe.
In October 2022, GameStop decided to withdraw completely from Austria and Switzerland, closing their twenty stores. In Germany, its business would be downsized with only 70 of 170 stores remaining open by March. In December, the Swiss business was saved by the small Italian gaming retailer, Cidiverte which operates ten stores in Italy, who took over and rebranded all the Swiss GameStop stores by May 2023.
In March 2023, GameStop decided to leave Ireland after another loss making year accumulated its losses to €45.5 million. It closed its 35 stores by June costing GameStop €13 million in severance payments and lease buyouts. Its warehouse and European headquarters in Swords, Dublin was later sold for €5 million. By the end of 2023, Gamestop had only 647 stores left in Europe, operating in France, Germany and Italy.
In November 2024, GameStop decided to cease operations in Germany, closing its remaining 69 stores by January 2025, as well as its warehouse and headquarters in Tannheim.
Also in November 2024, GameStop sold GameStop Italy to Cidiverte, a small Italian competitor which operates ten stores under the Gamelife brand. Within six months of the sale, over 250 GameStop stores in Italy will be rebranded as Gamelife stores. Thus by the summer of 2025, aside from Micromania in France, the GameStop brand will have disappeared from Europe.
In February 2025, GameStop announced that it intended to sell its French operations. Ryan Cohen condemned the "wokeness" of France, posting on X that the sale would "include woke
''Woke'' is an adjective derived from African-American English used since the 1930s or earlier to refer to awareness of racial prejudice and Racial discrimination, discrimination, often in the construction ''stay woke''. The term acquired p ...
ness and DEI at no additional cost".
January 2021 short squeeze
In January 2021, trading activity around a short squeeze
In the stock market, a short squeeze is a rapid increase in the price of a stock owing primarily to an excess of short selling of a stock rather than underlying fundamentals. A short squeeze occurs when demand has increased relative to supply beca ...
resulted in a 1,500% increase in GameStop's share price over the course of two weeks, reaching an all-time intraday high of over US$500.00. , on the New York Stock Exchange
The New York Stock Exchange (NYSE, nicknamed "The Big Board") is an American stock exchange in the Financial District, Manhattan, Financial District of Lower Manhattan in New York City. It is the List of stock exchanges, largest stock excha ...
. This effect was mainly attributed to short sellers using illegal business practices causing the stock to be shorted over 100 percent of the free float of the company.
There is uncertainty around the size of the effect of short sellers closing their position. The SEC released a report claiming "While a short squeeze did not appear to be the main driver of events, and a gamma squeeze less likely, the episode highlights the role and potential impact of short selling and short covering."
Other news in 2021 to 2025
In February 2021, GameStop announced that its finance chief Jim Bell, appointed in June 2019, would leave the company on March 26, 2021. Though no official reason was given for Bell's departure, the company said that it did not have to do with a disagreement with the company or its operations.
In April 2021, George Sherman announced that he will step down as CEO of GameStop by July 31, 2021. Also in April 2021, Ryan Cohen
Ryan Cohen (born 1986) is a Canadian entrepreneur, business executive and activist investor. He founded e-commerce company Chewy in 2011, and was the company's chief executive officer (CEO) until 2018. Cohen is the chairman and CEO of GameStop. ...
, founder of Chewy and a large GameStop shareholder, was named chairman
The chair, also chairman, chairwoman, or chairperson, is the presiding officer of an organized group such as a board, committee, or deliberative assembly. The person holding the office, who is typically elected or appointed by members of the gro ...
, effective in June 2021. On June 9, 2021, GameStop appointed former Amazon
Amazon most often refers to:
* Amazon River, in South America
* Amazon rainforest, a rainforest covering most of the Amazon basin
* Amazon (company), an American multinational technology company
* Amazons, a tribe of female warriors in Greek myth ...
executives Matt Furlong and Mike Recupero as CEO and CFO respectively. Furlong took over the position of CEO from Sherman on June 21, 2021. Furlong was removed from his position as CEO in June 2023 and replaced by Ryan Cohen
Ryan Cohen (born 1986) is a Canadian entrepreneur, business executive and activist investor. He founded e-commerce company Chewy in 2011, and was the company's chief executive officer (CEO) until 2018. Cohen is the chairman and CEO of GameStop. ...
.
In July 2022, it was announced that Mike Recupero was fired as CFO. He was replaced by Diana Saadeh-Jajeh, who was the company's chief accounting officer. Just a year later, GameStop announced that Diana had resigned as CFO.
In September 2023, Cohen took over as CEO of the company, in addition to his chairman role, without collecting a salary. In March 2024, it was announced that GameStop would cut an unknown number of staff in an effort to achieve profitability. However, the company also noted that these cuts may strain its existing resources.
In July 2021, GameStop announced the rebrand of EB Games Canada to GameStop following customer feedback. In February 2025, GameStop announced that it intended to sell its Canadian operations. Ryan Cohen condemned Canadian "wokeness", posting on X that the sale would "include woke
''Woke'' is an adjective derived from African-American English used since the 1930s or earlier to refer to awareness of racial prejudice and Racial discrimination, discrimination, often in the construction ''stay woke''. The term acquired p ...
ness and DEI at no additional cost". In May 2025, GameStop Canada was acquired by entrepreneur, Stephan Tetrault, and rebranded back to its previous American brand, EB Games Canada.
NFT platform
On May 26, 2021, GameStop announced that it was working on a non-fungible token
A non-fungible token (NFT) is a unique digital identifier that is recorded on a blockchain and is used to certify ownership and authenticity. It cannot be copied, substituted, or subdivided. The ownership of an NFT is recorded in the blockchai ...
(NFT) platform creating a token that is based on blockchain
The blockchain is a distributed ledger with growing lists of Record (computer science), records (''blocks'') that are securely linked together via Cryptographic hash function, cryptographic hashes. Each block contains a cryptographic hash of th ...
Ethereum technology. ''Business Insider'' reported that "GameStop is building an NFT platform as part of an ambitious plan to transform itself into the Amazon of gaming."
The Beta version of the platform launched on July 11, 2022. The marketplace is curated, with a vetting process in place for artists; in July 2022 GameStop removed an NFT associated with artwork which referenced the photo '' The Falling Man'' and removed the ability for the creator's account to mint new NFTs on its platform. In another case, a user sold hundreds of NFTs associated with HTML5 games they did not have a license for. GameStop removed their minting ability and the listings for the NFTs on their marketplace, although the NFTs themselves remain on the blockchain, the games themselves on Gamestop's servers, and can be sold on other marketplaces.
In December 2022, GameStop laid off a large portion of the team working on the NFT platform. In August 2023, GameStop announced wind down of its crypto and NFT wallet citing "regulatory uncertainty". As of December 2023, Gamestop's NFT marketplace still allowed users the ability to trade in-game items using other NFT wallets (such as MetaMask). However, in January 2024, Gamestop ultimately announced that on February 2, 2024, the NFT marketplace would be shuttered completely.
Business operations
Atrix
Atrix (formerly @play) is GameStop's in-house store brand. GameStop sells gaming accessories, Headsets, Mice and Keyboards under the Atrix brand.
''Game Informer''
''Game Informer
''Game Informer'' (''GI'' is an American monthly Video game journalism, video game magazine featuring articles, news, strategy, and reviews of video games and video game console, game consoles. It debuted in August 1991, when the video game reta ...
'' was a magazine owned by GameStop, Inc. It was discontinued in August 2024. It was primarily sold through subscriptions which could be purchased at GameStop locations. A subscription to the magazine was included for members of GameStop's PowerUp Rewards Pro loyalty program
A loyalty program or rewards program is a marketing strategy designed to encourage customers to continue to shop at or use the services of one or more businesses associated with the program.
Single-company vs. coalition programs
Loyalty progr ...
.
Trade-ins
GameStop provides its customers either cash or trade credit in exchange for customers' unwanted video games, accessories, and tech. The used video game trade-ins have twice the gross margin
Gross margin, or gross profit margin, is the difference between revenue and cost of goods sold (COGS), divided by revenue. Gross margin is expressed as a percentage. Generally, it is calculated as the selling price of an item, less the cost of go ...
s of new video game sales. Some video game developers and publishers have criticized GameStop for its practices, as they receive no share of the revenue from the sale of used games. GameStop responded to these criticisms in 2009 by stating that 70% of store credit generated by game trade ins was used to purchase new rather than used games, generating close to $2 billion in annual revenue.
GameStop TV
GameStop TV is the in-store television network run internally by GameStop, with non-endemic sales in partnership with Playwire Media. GameStop TV features programming targeted to consumers shopping in GameStop stores. Each month brings content segments about upcoming video game releases, exclusive developer interviews, and product demonstrations.
Pre-order bonuses
Game publishers obtain more pre-orders by including exclusive in-game or physical bonuses, available only if the player pre-ordered the game. Bonuses typically include extras such as exclusive characters, weapons, and maps. For example, GameStop included an additional avatar costume for '' Call of Duty: Black Ops'' when it was released in November 2010, and a pictorial Art-Folio for '' Metroid: Other M''. Soundtracks, artbooks, plushies, figurines, posters, and T-shirts have also been special bonuses.
GameTrust Games
In January 2016, GameStop announced a partnership with Insomniac Games
Insomniac Games, Inc. is an American video game developer based in Burbank, California, and part of PlayStation Studios. It was founded in 1994 by Ted Price as Xtreme Software, and was renamed Insomniac Games a year later. The company is most ...
with its 2016 title ''Song of the Deep
A song is a musical composition performed by the human voice. The voice often carries the melody (a series of distinct and fixed pitches) using patterns of sound and silence. Songs have a structure, such as the common ABA form, and are usual ...
''. GameStop executive Mark Stanley said the concept was to help the chain have more direct communication with players, and would expect to expand out to other similar distribution deals with other developers if this one succeeds. In April 2016, GameStop created the GameTrust Games publishing division to serve as a publisher for mid-sized developers. In April 2016, GameTrust Games announced it was working with Ready At Dawn
Ready At Dawn Studios LLC (RAD) was an American video game developer located in Irvine, California that was composed of former members of Naughty Dog and Blizzard Entertainment. Formed in 2003, the company was closely affiliated with Sony Compu ...
, Tequila Works
Tequila Works S.L. was a Spanish video game developer based in Madrid. Founded in 2009 by Raúl Rubio and Lauren Manuel Garcia Carro and German Martinez the company is best known for developing ''Deadlight (video game), Deadlight'' and ''Rime (v ...
, and Frozenbyte
Frozenbyte, Inc. (natively Frozenbyte ) is a Finnish video game developer founded in 2001 and based in Helsinki. , it had approximately 130 employees. Frozenbyte's first commercial game was ''Shadowgrounds'' for Microsoft Windows. Both ''Shadowg ...
to prepare more titles.
As of January 2025, GameTrust has published two games on Steam in 2016 and 2017 respectively.
Controversies
In 2022, consulting firm BCG filed a lawsuit against GameStop as the latter allegedly denied payment of fee worth $30 million for a project. GameStop argued that it saw it is in the best interest of its stakeholders to deny payment as BCG brought little improvement to the EBITDA of the company, which the consultancy allegedly promised to improve. BCG counter argued that the company has delivered more than it promised in statement of proposal and that the quoted variable fee was based on the "projected", not realised, improvement in EBITDA, as per the contract.
Ultimately, it turned out that BCG's lawsuit lacked the merit to be carried out in court. GameStop's claim about BCG not having delivered any value and not being owed any money for their supposed "services" was not controversial after all, and the lawsuit regarding these matters was dismissed with prejudice.
Corporate affairs
Finances
Store numbers
, the company operated 3,023 stores including 2,325 in the United States Division, 193 in the Canada Division, 374 in the Australia Division and 311 in the Europe Division.
Acquired a majority interest in Gamesworld Group Limited ("Gamesworld"), an Ireland-based video game retailer operating 10 stores expanding GameStop's operations into Ireland.
Acquired Electronics Boutique Holdings Corp. ("EB Games"), a United States–based video games retailer operating approximately 2,300 stores expanding GameStop's operations in/into Australia, Canada, Europe, New Zealand and the United States.
Acquired Game Brands Inc. ("Rhino Video Games"), a United States–based video game retailer operating 72 stores and expanding GameStop's United States operations
Acquired The Gamesman Limited ("The Gamesman"), a New Zealand–based video game retailer operating 8 video game stores expanding GameStop's operations in New Zealand.
Acquired SFMI Micromania ("Micromania"), a France-based video game retailer operating 332 video game stores expanding GameStop's operations into France.
Acquired Free Record Shop Norway AS ("Free Record Shop"), a Norway-based record store retailer operating 49 stores. GameStop converted these record stores into video game stores.
Acquired Simply Mac, Inc. ("Simply Mac"), a United States–based Apple specialty store retailer.
Acquired Spring Communications, Inc. ("Spring Mobile"), a United States–based Apple wireless retailer.
Launched Zing Pop Culture, an Australia-based Pop Culture retailer.
Acquired Geeknet, Inc. ("ThinkGeek"), a United States–based online and wholesale Pop Culture retailer.
Subsidiaries
, GameStop Corp. operated 32 subsidiaries.
See also
* Play N Trade
*GameCrazy
GameCrazy was a video game retailer based in Wilsonville, Oregon. It was a subsidiary of Movie Gallery. The stores were often, but not always, located adjacent to Hollywood Video rental stores.
GameCrazy and its parent company, Movie Gallery, ...
References
External links
*
{{DEFAULTSORT:Gamestop
1984 establishments in Texas
2002 initial public offerings
American companies established in 1984
Companies based in Grapevine, Texas
Companies listed on the New York Stock Exchange
Companies in the S&P 400
Companies that filed for Chapter 11 bankruptcy in 1996
Retail companies established in 1984
Video game retailers of the United States
Meme stocks