An experience model is a description of the key attributes that drive end-user experience when interacting with a system, product, or service. These attributes may be a combination of end-user attributes and those of the system or environment. These attributes are typically uncovered as insights exposed through behavioral research. Experience models are typically visually represented by abstract
diagram
A diagram is a symbolic representation of information using visualization techniques. Diagrams have been used since prehistoric times on walls of caves, but became more prevalent during the Enlightenment. Sometimes, the technique uses a three ...
s or
visualizations to enhance understanding of the attributes and how they influence experience and engagement. The value of an experience model is to help designers focus on solution options that are most likely to improve end-user experience outcomes.
How to Create Experience Models
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Building Experience Modelsi
Contextual Design: Design for Life, Second Edition(Holtzblatt and Beyer)
See also
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Customer Experience
Customer experience (CX) is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Pine and Gilmore described th ...
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User experience
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User experience design
User experience design (UX design, UXD, UED, or XD) is the process of defining the experience a user would go through when interacting with a digital product or website. Design decisions in UX design are often driven by research, data analysis, an ...
References
Contextual Design: Design for Life, Second Edition(Holtzblatt and Beyer, 2017)
Communication design
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