In
organizational development
Organization development (OD) is the study and implementation of practices, systems, and techniques that affect organizational change. The goal of which is to modify a group's/organization's performance and/or culture. The organizational chan ...
(OD), employee research involves the use of surveys, focus groups and other data-gathering methods to find out the attitudes, opinions and sentiments of members of an organization.
See also
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Employee survey
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Interviewing
An interview is a structured conversation where one participant asks questions, and the other provides answers.Merriam Webster DictionaryInterview Dictionary definition, Retrieved February 16, 2016 In common parlance, the word "interview" re ...
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Focus group
A focus group is a group interview involving a small number (sometimes up to ten) of demographically predefined participants. Their reactions to specific researcher/evaluator-posed questions are studied. Focus groups are used in market researc ...
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Customer satisfaction
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number ...
References
*Peter Goudge. Employee Research: How to Increase Employee Involvement Through Consultation. Kogan Page. 2006. .
Organizational theory
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