e-med (e-Med Private Medical Services) is a company that formerly operated an
online medical site based in the UK. It is notable for being the first web portal to offer consultation, diagnosis, referral and prescription services to remote patients via email and
Skype
Skype () was a proprietary telecommunications application operated by Skype Technologies, a division of Microsoft, best known for IP-based videotelephony, videoconferencing and voice calls. It also had instant messaging, file transfer, ...
video conferencing, and for a General Medical Council case in 2007.
e-med
In the
UK, e-med (e-med Private Medical Services Ltd) was the first online health site to offer both diagnosis and prescriptions over the internet to patients.
It was established in March 2000
[House call – No appointments, no waiting, speedy diagnosis and prescription – online doctors are flourishing. But are they safe?](_blank)
''The Guardian'', 4 June 2000 by Dr.
Julian Eden, drawing on his remote medicine experience as a doctor serving the world traveller, SCUBA and dive population (between 2002 and 2004, he was ''The Guardian'' newspaper's "Flying Doctor").
At the time, e-med's instant popularity (with six hundred patients signed up in the first month) was criticised
[Patients flock to net doctors](_blank)
BBC, 25 May 2000
by the medical establishment, including the
BMA (British Medical Association). Dr Paul Cundy, a member of the BMA's IT committee, argued: "When it comes to online consultation or diagnosis, then I think the internet is simply not robust enough. There are no regulations to protect patients, and they are completely and utterly at the mercy of internet doctors."
In 2011, e-med had logged over one million consultations and was serving 500,000 patients worldwide annually. e-med was also the first medical practice to use
Skype
Skype () was a proprietary telecommunications application operated by Skype Technologies, a division of Microsoft, best known for IP-based videotelephony, videoconferencing and voice calls. It also had instant messaging, file transfer, ...
, a videoconferencing service, to conduct "face-to-face" consultations between doctors and patients in different locations.
The model established by e-med and other
UK online consulting sites is not only being adopted in other European countries, but also by the UK's state medical service. Professor Sir Bruce Keogh, the medical director of the
NHS
The National Health Service (NHS) is the term for the publicly funded health care, publicly funded healthcare systems of the United Kingdom: the National Health Service (England), NHS Scotland, NHS Wales, and Health and Social Care (Northern ...
(National Health Service), mandated the implementation of new plans that would introduce online consultations via Skype, noting that IT will "completely change the way
octorsdeliver medicine".
[The doctor will see you now . . . over the internet](_blank)
'The Times'' quoting Professor Sir Bruce Keogh, NHS Medical Director, 29 August 2011
Grand Rounds
The website publishes the
open access
Open access (OA) is a set of principles and a range of practices through which nominally copyrightable publications are delivered to readers free of access charges or other barriers. With open access strictly defined (according to the 2001 de ...
case report
In medicine, a case report is a detailed report of the symptoms, signs, diagnosis, treatment, and follow-up of an individual patient. Case reports may contain a demographic profile of the patient, but usually describe an unusual or novel occurrenc ...
journal Grand Rounds.
Controversy
In 2007, complaints were registered with the
General Medical Council
The General Medical Council (GMC) is a public body that maintains the official register of physician, medical practitioners within the United Kingdom. Its chief responsibility is to "protect, promote and maintain the health and safety of the pu ...
(GMC), the body overseeing British doctors, alleging "misprescription of dangerous drugs" by Dr. Julian Eden. Two of the complaints were made by national newspaper reporters listing false details with e-med and another by Ian van Every, a company director of Dr. Thom.com, a medical website run by his brother, Thomas van Every. As a result, Eden was removed from the medical register in 2009.
References
External links
* {{Official website
NHS Direct(archived version) – The UK government's medical advice and treatment portal
Health information technology companies
Health care companies established in 2000
Internet properties established in 2000
British medical websites
Medical technology companies of the United Kingdom