Dunning is the process of methodically communicating with customers to ensure the collection of

accounts receivable Accounts receivable, abbreviated as AR or A/R, are legally enforceable claims for payment held by a business for goods supplied or services rendered that customers have ordered but not paid for. These are generally in the form of invoices raised ...

. Communications progress from gentle reminders to threatening letters and phone calls and more or less intimidating location visits as accounts become more overdue. Laws in each country regulate the form that dunning can take. It is generally unlawful to harass or threaten

consumer A consumer is a person or a group who intends to order, or uses purchased goods, products, or services primarily for personal, social, family, household and similar needs, who is not directly related to entrepreneurial or business activities. ...

s. It is acceptable to issue firm reminders and to take all allowable collection options. The word stems from the 17th-century verb dun, meaning to demand payment of a debt.Dictionary reference
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* Contract law {{law-term-stub

See also

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