Dialling (dialing in US English) is the action of initiating a
telephone call
A telephone call, phone call, voice call, or simply a call, is the effective use of a connection over a telephone network between the calling party and the called party.
Telephone calls are the form of human communication that was first enabl ...
by operating the
rotary dial or the
telephone keypad of a
telephone
A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most ...
.
Rotary dial
Prior to Strowgers invention of the
step-by-step switch in 1891, telephone connections involved cranking a handle to generate a voltage that operated a bell on the remote operator's board; the operator would then get on the line to the subscriber and speak to them, they would then raise a voltage on the recipient's phone, alerting them of an incoming call. When this was acknowledged, the operator would patch the two subscribers together using a lead terminating in a jack plug.
[Rochester's Remarkable Past]
Chapter 11. By Donovan A. Shilling, Pancoast Publishing, 2011
Under Strowger's system, which was first introduced commercially in
La Porte, Indiana
La Porte () is a city in LaPorte County, Indiana, United States, of which it is the county seat. Its population was estimated to be 21,341 in 2022. It is one of the two principal cities of the Michigan City-La Porte, Indiana metropolitan stat ...
, the number was dialled using two telegraph keys. The subscriber tapped eight times on one, then three times on the second to 'dial' the number 83. When this was introduced in
Albion, New York in 1899, the keys were replaced by a rotary dial.
[
]
In Britain
From 1912, the British General Post Office, which also operated the British telephone system, installed several automatic telephone exchanges from several vendors in trials at Darlington on 10 October 1914 ( rotary system), Fleetwood (relay exchange from Sweden), Grimsby (Siemens), Hereford (Lorimer) and Leeds (Strowger).Events in Telecommunications History – 1927
BT Archives The BPO selected the Strowger switches for small and medium cities and towns. However, the selection of switching systems for
London
London is the Capital city, capital and List of urban areas in the United Kingdom, largest city of both England and the United Kingdom, with a population of in . London metropolitan area, Its wider metropolitan area is the largest in Wester ...
and other large cities was not decided until the 1920s, when the
Director telephone system
The director telephone system was a development of the Strowger or step-by-step (SXS) switching system used in London and five other large cities in the UK from the 1920s to the 1980s.
A large proportion (c. 70% to 80%) of telephone traffic in ...
was adopted. The Director systems used SXS switches for destination routing and number translation facilities similar to the register used in common-control exchanges. Using similar equipment as in the rest of the network was deemed beneficial and the equipment could be manufactured in Britain.
Touch tone dial

Introduced to the public in 1963 by
AT&T
AT&T Inc., an abbreviation for its predecessor's former name, the American Telephone and Telegraph Company, is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the w ...
, Touch-Tone dialing greatly shortened the time of initiating a telephone call. It also enabled direct signaling from a telephone across the long-distance network using audio-frequency tones, which was impossible with the rotary dials that generated digital direct current pulses that had to be decoded by the local central office.
The touch tone key pad has sixteen keys laid out in a four-by-four matrix. Each key produces a combination of two audible tone frequencies, determined by their position on the pad. Each column and row has a distinct frequency assigned, thus generating a total of sixteen
dual-tone multi-frequency (DTMF) signals. Early keypads only used the keys with the digits 1 through 9 and 0. The extra keys were intended for computer data entry, business functions, and military applications. By 1967, the keys with the asterisk (*) and hash (#) were added on all subscriber telephone sets. The keys A, B, C, D were used as priority signals (FO, F, I, and P) in the
Automatic Voice Network (AUTOVON) of the US military.
Initial pushbutton designs employed mechanical switches, so that each button activated certain combinations of
capacitors and
inductors of an oscillator, while later versions used semiconductor logic chips to synthesize the frequencies. The tones are decoded by the receiver to determine the keys pressed by the user.
For example, the key ''1'' produces a superimposition of tones of 697 and 1209
hertz
The hertz (symbol: Hz) is the unit of frequency in the International System of Units (SI), often described as being equivalent to one event (or Cycle per second, cycle) per second. The hertz is an SI derived unit whose formal expression in ter ...
(Hz).
References
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Telephony equipment