Convergys Corporation was a corporation based in

Cincinnati, Ohio Cincinnati ( ) is a city in the U.S. state of Ohio and the county seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line w ...

, that sold

customer management Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a ra ...

and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provided convergent billing and business support system (BSS) products and services including

revenue management Revenue management is the application of disciplined analytics that predict consumer behaviour at the micro-market levels and optimize product availability, leveraging price elasticity to maximize revenue growth and thereby, profit. The primary ...

, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They had approximately 130,000 employees across 33 countries.

History

The company grew from

Cincinnati Bell Cincinnati Bell, doing business as Altafiber (typeset as altafiber), is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet, and IPTV services through ...

Information Systems and MATRIXX, both

subsidiaries A subsidiary, subsidiary company or daughter company is a company owned or controlled by another company, which is called the parent company or holding company. Two or more subsidiaries that either belong to the same parent company or having a sa ...

of Cincinnati Bell, and AT&T Solutions Customer Care (formerly

AT&T American Transtech AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's largest telecommunications company by revenue and the third largest provider of mobile tel ...

), which was sold to Cincinnati Bell in 1998; an IPO in August 1998 made it a fully independent company. Since then, Convergys' headquarters in

, has acquired numerous companies. On July 1, 2002, Convergys announced the purchase of the iBasis Speech Solutions line of business (formerly Price Interactive) from iBasis Inc. for $17 million in order to enhance its Interactive Voice Response (IVR) and Advanced Speech Recognition (ASR) solutions. In 2004, Convergys bought

DigitalThink DigitalThink was an electronic learning (eLearning) enterprise solutions company that aims to address the entire range of a corporation’s training and education needs. Founded in 1996 by Umberto Milletti, Pete Goettner and Steve Zahm At one ...

for $120 million. DigitalThink helped Convergys expand its human resources outsourcing business. Convergys acquired Intervoice, a Dallas-based telecommunications company, in 2008 for $335 million. Convergys sold its Human Resources Management line of business to NorthgateArinso in March 2010. On March 22, 2012,

Japan Japan ( ja, 日本, or , and formally , ''Nihonkoku'') is an island country in East Asia. It is situated in the northwest Pacific Ocean, and is bordered on the west by the Sea of Japan, while extending from the Sea of Okhotsk in the n ...

ese technology firm

NEC is a Japanese multinational information technology and electronics corporation, headquartered in Minato, Tokyo. The company was known as the Nippon Electric Company, Limited, before rebranding in 1983 as NEC. It provides IT and network soluti ...

announced it would buy the ''Information Management Business'' of Convergys for approximately $449 million. In 2012, Convergys Philippines, 8 years after its entry into the country established 18 centers with 26,000 employees in all, was named “ BPO Employer of the Year” at the annual International ICT Awards. On April 3, 2013, Convergys completed the acquisition of New Zealand-based Datacom call center operations in Kuala Lumpur and Manila for $20 million. On January 6, 2015, Convergys and

Stream Global Services Stream Global Services (formerly known as Global BPO Services Corp.), was a BPO company acquired by Convergys through a definitive merger, together with more than 37,000 employees in 22 countries and 50 contact centers. The footprint of the compa ...

announced entry into a definitive merger. Under the agreement, Convergys would acquire Stream for a total enterprise value of $820 million in cash. On March 3, 2014, Convergys completed the acquisition of Stream creating the 2nd largest BPO provider in the outsourcing industry. The merger brought their total employees to approximately 125,000 with 150 centers in 31 countries supporting 47 languages. In August 2016, Convergys acquired the

buw Holding The buw Holding GmbH was an owner-run German company based in Osnabrück acquired by Convergys through a definitive merger. It is especially known for its call centres and has altogether about 6,000 employees who work in Osnabrück, Münster, ...

group.

Synnex acquisition

On June 28, 2018, Convergys and Synnex announced they have reached a definitive agreement in which would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix. On October 5, 2018, Convergys and Synnex announced that they had completed the merger.

References

External links

* * {{Authority control Companies formerly listed on the New York Stock Exchange Business services companies established in 1998 Companies based in Cincinnati Business process outsourcing companies Call centre companies Cincinnati Bell 1998 establishments in Ohio Telecommunications Billing Systems 2018 mergers and acquisitions 1998 initial public offerings