The Consumer Council for Water (CCW) is a

non-departmental public body In the United Kingdom, non-departmental public body (NDPB) is a classification applied by the Cabinet Office, Treasury, the Scottish Government, and the Northern Ireland Executive to public sector organisations that have a role in the process o ...

whose sponsor department is Defra. CCW is independent of both the regulator, Ofwat, and the water companies. CCW represents the interests of water and sewerage consumers in

England England is a Countries of the United Kingdom, country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and List of islands of England, more than 100 smaller adjacent islands. It ...

and

Wales Wales ( ) is a Countries of the United Kingdom, country that is part of the United Kingdom. It is bordered by the Irish Sea to the north and west, England to the England–Wales border, east, the Bristol Channel to the south, and the Celtic ...

. The organisation also provides impartial advice and advocacy for aggrieved customers. It has a remit to support both household customers of water companies and business customers of licensed retailers. The head office is in the Government hub at 23 Stephenson Street, Birmingham. There is also an office in the government hub, Tŷ William Morgan, in Cardiff. In March 2010, CCW added an online Consumer Support site where users can have their own questions/enquiries answered which can be accessed via its website. In 2021 CCW undertook a
independent review of water affordability support
for Ministers in England and Wales.

External links

CCWater
{{Authority control Department for Environment, Food and Rural Affairs Non-departmental public bodies of the United Kingdom government Water supply and sanitation in England and Wales