Conduent Inc. is an American business services provider company headquartered in Florham Park,

New Jersey New Jersey is a U.S. state, state located in both the Mid-Atlantic States, Mid-Atlantic and Northeastern United States, Northeastern regions of the United States. Located at the geographic hub of the urban area, heavily urbanized Northeas ...

. It was formed in 2017 as a divestiture from

Xerox Xerox Holdings Corporation (, ) is an American corporation that sells print and electronic document, digital document products and services in more than 160 countries. Xerox was the pioneer of the photocopier market, beginning with the introduc ...

. The company offers digital platforms for businesses and

governments A government is the system or group of people governing an organized community, generally a state. In the case of its broad associative definition, government normally consists of legislature, executive, and judiciary. Government is a m ...

. , it had over 31,000 employees working across 22 countries.

History

On June 5, 2016, Xerox announced that it would be spinning off its Xerox Business Services division into a wholly separate corporation, for which the name was yet to be determined. The business scope of the new company was generally understood to be essentially identical to that of former business services company Affiliated Computer Services (ACS), which Xerox had acquired six years earlier in 2010. On October 6, 2016, having previously announced its intent to separate into two separate companies, Xerox announced the identity of the new business services company as Conduent. It described the company's "coined name" as "inspired by the company's expertise in managing transactional relationships between their clients and their constituents". On January 3, 2017, Conduent formally came into existence following its separation from

. At the end of the first quarter of 2017,

Carl Icahn Carl Celian Icahn (; born February 16, 1936) is an American businessman and investor. He is the founder and controlling shareholder of Icahn Enterprises, a public company and diversified conglomerate holding company based in Sunny Isles Beach, ...

owned 9.7% of the company. In February 2019, Conduent sold some of its customer care contracts to Skyview Capital, which created a new business called Continuum Global Solutions LLC. In February 2020, Conduent announced the appointment of Clifford Skelton to become the

Chief Executive Officer A chief executive officer (CEO), also known as a chief executive or managing director, is the top-ranking corporate officer charged with the management of an organization, usually a company or a nonprofit organization. CEOs find roles in variou ...

. Prior to the appointment, Skelton has been serving as Conduent's interim CEO for seven months. He will continue as a member of Conduent's

Board of directors A board of directors is a governing body that supervises the activities of a business, a nonprofit organization, or a government agency. The powers, duties, and responsibilities of a board of directors are determined by government regulatio ...

. In May 2021, Conduent settled with the

United States Department of Labor The United States Department of Labor (DOL) is one of the executive departments of the U.S. federal government. It is responsible for the administration of federal laws governing occupational safety and health, wage and hour standards, unemp ...

to resolve allegations of discrimination in hiring during 2013–2015 under the operation of the previous company, Xerox Commercial Solutions. Conduent agreed to pay $395,000 to 1,624 Black, Asian, Native Hawaiian, and Pacific Islander job applicants. On 15 May 2023, the Victorian state government announced it had signed a A$1.7 billion contract with Conduent that will see the company operating the state's Myki ticketing system system for the next 15 years, effective from 1 December 2023. Conduent would also be tasked with overhauling the state's existing ticketing system to enable Victorians to be able to use their phones, credit cards and smart watches to pay for public transport travel.

Services and products

Conduent provides business services such as: * medical billing, * patient support services, * automatic fare collection systems, *

electronic toll collection Electronic toll collection (ETC) is a wireless system to automatically collect the usage fee or Road pricing, toll charged to vehicles using toll roads, HOV lanes, toll bridges, and toll tunnels. It is a faster alternative which is replacing Tol ...

, *

Medicaid Medicaid is a government program in the United States that provides health insurance for adults and children with limited income and resources. The program is partially funded and primarily managed by U.S. state, state governments, which also h ...

screening, and * prepaid card processing for government benefits such as welfare,

Social Security Welfare spending is a type of government support intended to ensure that members of a society can meet basic human needs such as food and shelter. Social security may either be synonymous with welfare, or refer specifically to social insurance ...

, and food stamps.

Awards and recognition

* April 2021:

Forbes ''Forbes'' () is an American business magazine founded by B. C. Forbes in 1917. It has been owned by the Hong Kong–based investment group Integrated Whale Media Investments since 2014. Its chairman and editor-in-chief is Steve Forbes. The co ...

ranked Conduent #486 in their annual list of America's Best Employers For Diversity. * January 2022: named to 2022 ‘GovTech 100’ List of Companies

References

External links

* {{Authority control Business process outsourcing companies of the United States Xerox spin-offs Business services companies established in 2017 American companies established in 2017 2017 establishments in New Jersey Companies listed on the New York Stock Exchange Companies based in Morris County, New Jersey Florham Park, New Jersey