Concentrix Corporation is an American
business process outsourcing company headquartered in
Newark, California. It was a subsidiary of
SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. Concentrix made its debut on the
Fortune 500
The ''Fortune'' 500 is an annual list compiled and published by ''Fortune (magazine), Fortune'' magazine that ranks 500 of the largest United States Joint-stock company#Closely held corporations and publicly traded corporations, corporations by ...
list in 2025, ranking #426.
History and acquisitions
Concentrix was founded in 1983, and it acquired its insurance administration business solutions and services in 2013 from
IBM
International Business Machines Corporation (using the trademark IBM), nicknamed Big Blue, is an American Multinational corporation, multinational technology company headquartered in Armonk, New York, and present in over 175 countries. It is ...
. Concentrix has acquired eight companies since 2006, including IBM Daksh and the Minacs Group.
On June 28, 2018,
Convergys
Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care soft ...
and
Synnex
Synnex was an American multinational corporation that provided information technology (IT) services to businesses. It merged with competitor Tech Data to form TD Synnex. It was founded in 1980 by Robert T. Huang and based in Fremont, Calif ...
announced they had reached a definitive agreement in which Synnex would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix.
On October 5, 2018, Convergys Corporation and Synnex announced that they had completed the merger.
On March 29, 2023, Concentrix announced the acquisition and merger of Concentrix and
Webhelp in a transaction worth $4.8 billion. The overall combined company value was estimated to total around $9.8 billion. In September 2023, the
European Commission
The European Commission (EC) is the primary Executive (government), executive arm of the European Union (EU). It operates as a cabinet government, with a number of European Commissioner, members of the Commission (directorial system, informall ...
had approved the acquisition, under EU Merger Regulations.
On January 15, 2025, Concentrix announced its
acquisition and
incorporation of
Philippines
The Philippines, officially the Republic of the Philippines, is an Archipelagic state, archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of List of islands of the Philippines, 7,641 islands, with a tot ...
'
CX-
SP BlinkCX, a
consulting firm
A consulting firm or simply consultancy is a professional service firm that provides expertise and specialised labour for a fee, through the use of consultants. Consulting firms may have one employee or thousands; they may consult in a broad ra ...
.
HMRC contract
In 2014, Concentrix won a £75 million contract from the UK's tax authority,
HM Revenue and Customs
His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC, and formerly Her Majesty's Revenue and Customs) is a department of the UK government responsible for the collection of taxes, the payment of some forms of stat ...
, to review two million tax credit claims for fraud and incorrect tax credit awards.
Tax credits are a form of UK social welfare benefit paid out to parents and workers on low incomes. In 2016, Concentrix was receiving heavy criticism from the cross-party parliamentary committee on welfare for incorrectly closing the claims of tens of thousands of claimants, leaving them without money for essentials. A government report disclosed that of 36,000 appeals against Concentrix, 87% were upheld. In September 2016, HMRC announced that it would not renew the contract, due to expire in 2017, although the Treasury has resisted calls for a full inquiry thus far. As a result of Concentrix's failings, thousands of claimants were also due to receive back-payments for incorrectly stopped claims. Processing the resultant case reviews cost HMRC £43 million.
''ABC News'', 6 December 2018. Retrieved 6 December 2018.
References
External links
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Business services companies of the United States
Companies based in Fremont, California
Business services companies established in 1983
1983 establishments in California
Companies listed on the Nasdaq
Corporate spin-offs
Companies in the S&P 400