Chordiant, formerly known as Chordiant Software and J. Frank Consulting, was an American software company which offered

enterprise software Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than its individual users. Enterprise software is an integral part of a computer-based information ...

to help other companies improve

customer experience Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase st ...

. Now owned by

Pegasystems Pegasystems Inc. (Pega) is a global software company based in Waltham, Massachusetts, in the United States, and founded in 1983. The company has been publicly traded since 1996 as PEGA (NASDAQ). Pega is a platform for workflow automation and ge ...

, they were headquartered in

Cupertino, California Cupertino ( ) is a city in Santa Clara County, California, United States, directly west of San Jose, California, San Jose on the western edge of the Santa Clara Valley with portions extending into the foothills of the Santa Cruz Mountains. The ...

. Chordiant provided

Business Process Management Business process management (BPM) is the discipline in which people use various methods to Business process discovery, discover, Business process modeling, model, Business analysis, analyze, measure, improve, optimize, and Business process auto ...

(BPM),

Customer relationship management Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ...

(CRM), and

Enterprise Decision Management Decision management refers to the process of designing, building, and managing automated decision-making systems that support or replace human decision-making in organizations. It integrates business rules, predictive analytics, and decision model ...

(EDM) software, which enables building applications that enhances customer interaction. Applications built using the company's framework were widely used by large organisations in the United States and Europe.

History

Chordiant originally began under the name J. Frank Consulting, a consulting company. In 1997, they transformed into a software company and re-branded as Chordiant Software. In February 2000, they went public and traded under

NASDAQ The Nasdaq Stock Market (; National Association of Securities Dealers Automated Quotations) is an American stock exchange based in New York City. It is the most active stock trading venue in the U.S. by volume, and ranked second on the list ...

. The company's stock hit an initial high point of $53 shortly after going public, but soon crashed to single digits months later as the software industry in general suffered a significant decline. Initially, Chordiant's software was developed on

Forte 4GL Forte or Forté may refer to: Music *Forte (music), a musical dynamic meaning "loudly" or "strong" * Forte number, an ordering given to every pitch class set * Forte (notation program), a suite of musical score notation programs * Forte (vocal ...

platform. After seeing the promise of the emerging

Java EE Jakarta EE, formerly Java Platform, Enterprise Edition (Java EE) and Java 2 Platform, Enterprise Edition (J2EE), is a set of specifications, extending Java SE with specifications for enterprise features such as distributed computing and web serv ...

technologies, the company moved their software to a

Java Java is one of the Greater Sunda Islands in Indonesia. It is bordered by the Indian Ocean to the south and the Java Sea (a part of Pacific Ocean) to the north. With a population of 156.9 million people (including Madura) in mid 2024, proje ...

-based platform and became one of the first packaged enterprise software vendors to ship a completely Java EE-based product suite. On March 15, 2010,

, a competing company, announced it had acquired Chordiant for a price of approximately $161.5 million.

References

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External links

Official website
Software companies based in the San Francisco Bay Area Defunct companies based in the San Francisco Bay Area Companies based in Cupertino, California Software companies established in 1997 Software companies disestablished in 2010 Customer relationship management software companies Defunct software companies of the United States 2010 mergers and acquisitions