The chief services officer (CSO) is a position at the head of a firm carrying significant service design responsibilities. The CSO typically is responsible for developing processes and tools, both internally and externally, for producing maximum value to all stakeholders with intelligent and efficient use of potentially fluctuating human resources.
In some organizations, the same person may hold this title along with that of
chief operations officer
A chief operating officer (COO), also called chief operations officer, is an executive in charge of the daily operations of an organization (i.e. personnel, resources, and logistics). COOs are usually second-in-command immediately after the CEO, ...
(COO) as they both are same level roles. Alternatively, a company could have one or the other, or both occupied by separate people. Often, a CSO exists in heavily client-focussed companies, while a COO exists in
product development
New product development (NPD) or product development in business and engineering covers the complete process of launching a new product to the market. Product development also includes the renewal of an existing product and introducing a product ...
focused companies. A CSO almost always has a strong operations background and advanced degree, whereas a COO often has a background in business development. Both CSO and COO report to the
CEO
A chief executive officer (CEO), also known as a chief executive or managing director, is the top-ranking corporate officer charged with the management of an organization, usually a company or a nonprofit organization.
CEOs find roles in variou ...
or managing director of a company.
References
Management occupations
Research and development
S
{{job-stub